Vi - Vodafone Idea Store image

Vi - Vodafone Idea Store

Telecommunications service provider Internet service provider Telephone company Mobile network operator Telecommunications contractor


Address

Head Post Office, Haroon Plaza, opposite Aluva, Periyar Nagar, Aluva, Kerala 683102, India

Website

stores.myvi.in

Contact

+91 91671 14753

Rating on Google Maps

3.40 (396 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 am to 7 pm
  • Sunday: Closed
  • Monday: 10 am to 7 pm
  • Tuesday: 10 am to 7 pm
  • Wednesday: 10 am to 7 pm
  • Thursday: 10 am to 7 pm
  • Friday: 10 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: service (16) customer (8) staff (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Abhishek N. 1 year ago on Google
    Very bad experience frm the staff..they don’t even know what all updations are happening with vi..vi also doesn’t update them..find a better store..worst store frm vi
    5 people found this review helpful 👍

  • 2/5 John T. 1 year ago on Google
    Not at all customer friendly. Not answering calls.I called them to say I am not getting net connection. Break up in between. I think of porting to Airtel.
    3 people found this review helpful 👍

  • 5/5 Chandrasekharan K. 1 year ago on Google
    I had visited their place today for exchanging SIM and updating my address. As most of the customer reviews were not good, I had much anxiety. To my surprise, I received excellent quick service. I found the young staff courteous with pleasant manners and also helpful. My work was over in less than 10 minutes.
    2 people found this review helpful 👍

  • 1/5 Suresh K. 1 year ago on Google
    Misbehavior of the girl at the reception 4-9-22-I politely and humbly spoke to change the sim The girl at the main reception spoke to me in an insulting manner
    2 people found this review helpful 👍

  • 1/5 Three A. 1 year ago on Google
    Extremely bad customer care service. They are so rude. Thinking of porting to Airtel. They never answer to your calls. It’s high time they get some training to deal with customers. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
    2 people found this review helpful 👍

  • 1/5 KERALA HOLIDAY T. 1 year ago on Google
    no response 😕 on phone number last 1 week . even no call backs last 3 days . if this is the situation before taking the connection. image the service of Vodafone after this
    1 person found this review helpful 👍

  • 5/5 kaarthik G. 1 year ago on Google
    Friendly staff. Got my SIM card replaced. Helped in getting things done quickly.
    1 person found this review helpful 👍

  • 1/5 Joe Paul G. 2 years ago on Google
    Worst Customer care executives are present at the office. Gave a ton of attitude when I wanted to switch from post paid to pre paid. It is good idea that vodafone stop there operation in India.
    1 person found this review helpful 👍

  • 5/5 chithramgitha. A. 11 months ago on Google
    Good service.... Really I'm satisfied
    1 person found this review helpful 👍

  • 1/5 Rahul A. 1 year ago on Google
    Update: Ported to Jio after the horrible experience at this store. Life is so much better now 👍 Being an Idea and now Vi customer since my first phone, it was disappointing to witness the horrible service Vi provides in this waste of a store. The employees are rude, don't bother facing customers when talking and give out a negative vibe. Had to visit the place twice with no resolution to my problem. I got much better service at a rival operator store nearby, and am planning to switch soon. Vi India has to really step up its game with customer service if they want to retain customers and stay relevant in this competitive market👎
    1 person found this review helpful 👍

  • 5/5 Bakewell S. 9 months ago on Google
    Professional support team Customer service excellent

  • 5/5 Sreekumar B. 10 months ago on Google
    Good experiance. Good staff sadiq

  • 5/5 Sibin Sabu G. 10 months ago on Google
    Nice service by the team. Spacious office

  • 1/5 PMV 10 months ago on Google
    Bad service. They are not at all friendly with customers

  • 5/5 Sadiq M. 10 months ago on Google
    Nice experience.... Alif Yusuf was very helpful

  • 1/5 m.srabeeq a. 9 months ago on Google
    I recently had an incredibly frustrating experience at the this office, and I am deeply disappointed with the level of service provided by their staff. My encounter left me feeling undervalued as a customer and questioning the company's commitment to customer satisfaction. Firstly, the staff members I dealt with lacked basic professionalism and courtesy. They seemed disinterested in assisting me and displayed a complete lack of empathy towards my concerns. Their dismissive attitude made me feel like an inconvenience rather than a valued customer seeking support.

  • 5/5 GOKUL V. 1 year ago on Google
    Good service. Staffs are really friendly.

  • 3/5 Athira.S. N. 1 year ago on Google
    Customer service was ok. But not much satisfied.

  • 5/5 Sruthy B. 2 years ago on Google
    Good service given by aluva team to me... Am very much satisfied with their service.. Executives are very friendly and they treat Customers nicely.. hatss off guys❤️

  • 3/5 Harish R N. 1 year ago on Google
    Now the Service was quick, not much crowded.Offered great service.

  • 3/5 Ch S. 1 year ago on Google
    Normally a very crowded place, as customers are not satisfied with the resolutions provided by staff


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