We have also reported the case to National Consumer Affairs Centre of Japan for Tourist on 23 May 2023. On May 20, 2023, my family of four (two adults and two children) checked into Spa World (スパワールド世界の大温泉) for a two-night stay. However, we had a very unpleasant experience during our stay that left a negative impression of Japanese people on us. Firstly, when we arrived at the hotel reception at around 7:30 p.m. on May 20, a male staff member instructed us to pay in cash and informed us that the total cost for our two-night stay was 64,000 yen. We paid the amount 65,000 yen in cash as directed and the staff member counted the cash note by note. After confirming the amount, he gave us the correct change of 1,000 yen, and we went up to our room. However, at around 9:00 p.m., I went out alone to buy something and was detained when he returned to the hotel. The staff claimed that we were short of 10,000 yen in the cash payment we had made earlier. They said they had checked the security cameras and completely deceived me. We were on a tight schedule, and we had not yet had a chance to enjoy the hot springs, so I had no choice but to pay the additional amount. They did not provide us with any receipt, which made us feel deceived and untrustworthy. Secondly, on the morning of May 22 at around 8:30 a.m., when we were packing to leave, we found that the tap in the bathroom was not working, and there was no water in the washroom. We called the front desk to report the issue, but despite their repeated attempts to fix it, they could not solve the problem. We were on a tight schedule and did not have time to wait for them to fix the issue, so we had to check out without any resolution. It was ironic that a large hot spring hotel like Spa World did not have running water in its rooms. Lastly, when we checked out, we requested to view the CCTV footage from the previous night, but the manager ignored our request and kept saying, "We are checking" in English. They also rushed us to leave and did not provide us with any clear information on how to pay for the parking fee. Initially, they told us that parking was free, but when we were leaving, they showed us a bill of 22,200 yen for parking. This made us feel angry and confused. Eventually, after a long time, the parking attendant figured out that the front desk had not handled our parking card correctly, and they told us to pay only 2,000 yen, which was the amount they had initially informed us of. However, all of this had already delayed our schedule, and the manager's attitude and the hotel's lack of transparency made us completely disappointed with our stay. We believe that these issues were not just related to facilities but also to hotel management and service attitude. In particular, the missing 10,000 yen was very suspicious as they refused to let us view the CCTV footage. We hope that a third party can help us view the footage and give us an impartial result.

SPA WORLD changed my life. When I was on death's door, toeing the line of this mortal realm and the next, spa world found me. I entered those halls a frail and meek shadow of a man. I left as a radiant soul inhabiting a glistening and refined corporal form. The Europe Zone transported me to another world. A microcosm of European exuberance and celebration wherein all were naked and none were afraid. Despite being naked, i felt as though i was clothed in the glorious warmth of each bath and its scents. I entered a boy, uninitiated and weak. I left a man, wise and powerful. Couldn't possibly overstate how great it was, go there or be forever lost.

I can't take pictures of the baths but it's pretty and nice. There are 6 themes on the women's floor and multiple baths for each theme. They are doing Asian theme floor for women when I visit, I hear they change it up mothly or so between men and the women floor. There is Saunas of different temperatures, restaurants, nap areas, and indoor pools. My favorite is the outdoor Japanese style, individual bath, the temperature is just right, and the view of stone and greenery is relaxing. You can spend a whole day in here, just don't go over midnight there is a fee for overnight use. 1500 yen is not expensive for the amount of amenities and baths included. You don't have to bring anything, indoor wear, face towels, towels, toner, hair brush all included. The drinks are expensive though, there are no bag checks so I guess you can bring your own drinks in if you don't want to pay double the price of normal vending machine drinks. 100yen coin is required for shoe lockers and changing room locker. The coin will return to you every time you unlock. There is coin changing machine around. Just make sure you have cash. The entry ticket is also cash only. You buy at the machine when you come in. Overall, definitely recommend, great experience.

Pretty awesome! Men were on the European floor and it was great. Lots of different pools, saunas, cool decorations. We didn’t realise the mixed gender area & swimming pool closed at 19:00, this could be better advertised but also I don’t speak/read Japanese. Definitely worth a visit especially if the weather isn’t great.

Gorgeous baths with a nice atmosphere. It’s much more commercial than typical onsens but has such a unique feel to the whole place. There are great restaurants and places to relax once you are finished in the baths too! As well as a pool! The entrance price is super cheap for what you get but the price of food and drink is pretty steep! A great touch I loved was they give you clothes to rent as well as towels. They are all super clean and make it even more special!

1500¥ for public bath entry on a weekend It was really crowded which isn’t really Spa World’s fault, but given the amount of customers, I didn’t feel that there were enough staff cleaning the facilities throughout my ~2h stay in the bathing area. When stepping out, the towel drying area smelled kind of bad, like wet laundry or mold. Overall not too bad as a theme park bath/resort for 1500¥, but I personally recommend Solaniwa Onsen instead since it’s not as busy and felt cleaner. Edit: the checkout process is dumb. Even if you spend 0¥ during your stay, you still have to “settle” the bill and line up to pay 0¥ at the checkout machines before you can leave.

It's not bad for the entry fee. Large baths with plenty of variety but it's very crowded. The food court area is nice with a small arcade (hard to win). I think for the amount of people paying/using the facility they should have more regular cleaning as the floor feel a bit dirty. Unsupervised screaming kids also makes it not a peaceful spa experience EDIT: it was 3 stars but I'm dropping a star for making me line up at the checkout when I didn't have any extra fees. Surely they would be able to tell that i haven't spent any money on the QR band and just let me out, but I had to line up all the way just to click 0 yen.

This place is not equipped for a large crowd. We went there on the last day of a holiday weekend and were standing in line for over an hour to “pay and get out”. The secret elevators to go up the 8th floor is confusing as hell. The gates to enter the pool area weren’t functioning so one employee was standing and yelling to see your wristband. The floor of the food court by the pool is slippery (from water… of course!) so kids are bound to fall. Food court was kinda like 文化祭, quickly thrown together at the last minutes. Oh and they ran out some food by 2pm. We’ll go to 健康ランド next time.

I would highly recommend this place to anyone visiting Osaka, for me, this was definitely one of the highlights of my trip. We almost spent an entire day relaxing at the different onsens, spas, and saunas. We did go to the swimming pool section, nothing too great if I have to be honest, we did enjoy the rides though (although theres only two of them). So unless you are not planning on the rides with an unlimited pass, you could easily skip the pool part, also, it says on the website that tattoos are not allowed but I was allowed to enter with a bandage tape covering mine. Have a fun trip!!

SPAWORLD OSAKA Discrimination against people with small tattoos. Backward outdated culture on tattoos. Even the most dignified respectful people on this planet have tattoos. My view don’t go to Japan if you don’t want to be shamed by these people. Simulate and Get with the times 👎🫣

Very overrated place. The pool is very shallow, basically for kids. The "world spa" that are sort of saunas, are basically two types of saunas that have many different decor designs. All the same. Not to mention that I've been to spas in several of those countries that they state that the saunas are from and there is no relation whatsoever. Basically, those are well decorated lukewarm rooms with different flags at the entrance. The hot springs were a bit better than the rest, but no better than any average hot springs place. For me it was a complete disappointment.

If you are going here to have fun with friends and family, this might be a fun place. But if you're going here to relax (which is what an onsen is for), this is not the place. It was crowded, loud, and even if you did somehow find a space where no one else was, there was a TV in every room to still make noise. Even in the sauna! Why is a TV in a sauna necessary? The towels smelt bad and did not seem clean. It was a waste of money and I left feeling more stressed and tense then when I came in.

I come here every time I go to Osaka and every time they manage to renovate and improve a new area! It’s my favorite place in all of Osaka. The baths are gorgeous and the new outdoor pool area has a perfect view of Shinsekai. It’s also super inexpensive! If you are in Osaka and you are not coming here you are missing out!

It is the worst hotel I ever stayed in my life; the staff don't speak English; they are desohnest; overcharged me; they are not friendly; I have stayed in other Hotels in Japan and everyone was very helpful and welcoming but in this hotel it is horrible. They don't make the bed you have to make it yourself since the cushions are in the cupboards; they don't clean the room; the windows have no curtains so 5am in the morning you are forced to be awake; there is no shower inside the family room. They don't provide water in the common areas for free; everything you have to pay extra; for the game's room; water park slides everything is extra money. Even the masage chair you have to pay... Need to put coins everywhere to operate even the lockers...I felt ripped off and don't recommend this hotel to anyone.

Note that this place does not allow tattoos. Most of the signage has an English translation. The spa for switches every month. We got there when it was the European theme. My favorite is the herbal bath and the Finland area. You will need 100 yen for the shoe locker and another 100 yen for the change room locker.

Kids and I only went to the pool and I felt the price was totally worth it. I was happy about having a shower after the pool then I didn’t expect the shower room is hard to find. It took a while and trouble from the pool to shower room. For example you have to take an elevator, take a towel to dry your body, go to the locker to take off your bathing suits, go to the hot springs to find the shower room, after shower, you go outside and find the gowns, go to another space to dry up your hair or other things you need. I mean, it will be great if you plan to enjoy the hot springs. It’s a lot of trouble for people who just want to play in pool and wash up before going home I guess.

１．the entrance fare (adult 2500, children -11 yo 1500 yen) can be paid at the vending machines (cash only). Credit card is unacceptable. If you need cash, walk to the ATMs at nearby convenience stores. Food and drinks can be paid by wrist bands that you get. Wrist bands are returned also at another machines, where you settle amount due by credit card. Both warm water and cold water. WiFi is available. No photo/video is permitted. 2. Indoor pool has water sliders. You can't date on water sliders, if you are overweighted

Totally CASH only, wasted our trip there as we didn't have $$ left and just wanted to enjoy the onsen using our card. Staff was unfriendly when telling us there's cash only. They didn't try to help either.

Used the gym and onsen. Overall a great experience. I went on a weekday evening and it was not too busy. Enjoyed the themes, the lion head waterfall was a nice touch. The Bali themed hot tub was smallish but enjoyable when it freed up. Personally, the 42 degree pools hit the spot. Fuss free and enjoyable time!

So very awesome facilities! The kids pool was great. And many other onsens to explore. Go with same gender people to experience it together. Outdoor onsen was my favourite during winter. The price was great as well. Very clean. You can easily spend have a day there. There are relaxation area.. massage.. food etc. Endless things to do. I went there as my flight was really late. Best decision ever.

Great if you have kids. If you don’t have kids do not book the western style rooms. The water in the shower turns scalding if anyone on the floor flushes the toilet. We asked to upgrade our room as soon as we arrived (obviously we would pay) and they said no changes. We also got to breakfast at 9:30 am and they would not let us sit down even though it’s supposed to be open till 10:00 am. The spa itself is ok. You only have access to the spa floor that is your gender that month. So I only have access to the Asian spa floor and my husband only has access to the European floor. There is also a small charge for a locker and use of the amenities at the spa even if you are a hotel guest. Other onsen hotels include the amenities with your room. There were mother’s with their small children in the spa so again really welcoming if you have small children.

NOTE: This review is about spa&pool. not hotel. There are many baths and pools which are enjoyable if you understand what this place is. This is a kind of theme park following Japanese public bath rules. So male/female areas are strictly separated except pools. As a result, there are dedicated elevators to the pool floor! Before coming to this baths/pools, you should read the instructions and be prepared to be an antagonist diving into a JRPG dungeon! Beside that, outside baths are almost as good as real Onsen.

Place was packed on a weekday with kids. We enjoyed our time here as our toddlers enjoyed the lazy pool and outdoor water areas. I was worried about bigger kids being rough around my toddlers since it was just so packed here but it all turned out great. Never been to a place like this before. Nothing like this exists in Canada. Great spot for adults and kids of all ages. They had a food corner and food was good too - takoyaki and japanese curry.

Overall excellent! The spa has a hotel attached to it and an Onsen. If its your first time there I suggest you get comfortable with being in your birthday suit for the Onsen section. It's separated for men and women. Highly recommend the salt sauna room first. Then make your way around, try the milk bath or the herbal bath (smells really good). There is also a pool section, there's so much to do here!

I think I can spend 1 day to this resort, surprisingly clear and comfortable (how can it be that kind of clear?!!! there is no single dust even 1 hair on the floor, How can it be possible?!!) Love the hot spring especially the outside one, the sauna is good also. Will Come again and suggest to all my friend

Always great memories made here. A mini family waterpark on the top of a great onsen. The European and Asian themed pools are rare experience.

Kids & I loved Spa World! The water slides were great fun for the children! The onsen area is AMAZING! So many different experiences (salt sauna where you rub salt on your skin: SO soft afterwards!) plus a bubbly tub, cold water baths, etc etc You’ve got to check out for yourself: so much fun!

Can't say much about the Hotel connected to Spa World, but as for a walk-in onsen theme park, Top marks. After having to suffer a very late flight with a very early arrive window; it was great to be able to enter early and enjoy the hot baths and stone saunas. The onsen area for the men's side was themed as a Greek bath with many large baths of varying temperatures. Great for relaxation. Note: the areas rotate so maybe next time the Males bath will be the Asia themed onsen. The saunas were also quite nice having different themes which includes salt or high temperature. I personally liked the rock sauna more (need to pay a little more to enter) as it contained more varieties of saunas themed as different locations around the world. If a public bathroom area is not your speed, One can visit the top floor that holds a shared pool area. The pool hosts a kid's swimming area, a lazy river, 2 slides, and a general area to float. Very relaxing if you want to float down temperature controlled the lazy river.

I personally had a great experience at this establishment. It is cash only, but not entirely unexpected in Japan. Similarly, they respect traditional customs by forbidding individuals with tattoos and having seperate men and women sections. As a North American I don't necessarily agree with these customs, but as a visitor I respect them. Staff was friendly and helpful.

Great place to get your onsen experience. It’s not very traditional but it has a lot of variety and is great value for the cost. This place also has a water park with 2 rides and a swimming area. I also got my back scrubbed for another 1,600 yen which was a great value. Overall highly recommend if you’re in Osaka and need a nice break from walking.

Lots and lots of different pools and sauna. Great value. Can easily send hours here Food inside was ok, not bad, not too good.

Great and relaxing Onsen experience. The variety of baths really can't be beat and the outdoor ones are especially nice. I went for a massage and body scrub as well and both were very relaxing and affordable. I'll definitely visit again next time I'm in Osaka!

Came for their onsen and stone sauna on a Friday. We paid for our entry via online and entered with our QR code. There was little guidance and instruction that we spent about an hour or more confused and unsure of what to do. When you enter, lock up your shoes, you'll need a 100 yen coin for this. (Refundable) After that, go to the info desk to get your bracelet (you need this to pay for food, drinks at vending machine, and checking out). There are 2 onsen themes (Asia and Europe). This month's onsen, women was Europe and men was Asia themed. They switch monthly. Onsen seems to be open 24/7 we stayed until 5 am. Note: if you stay past 12 am, there's a 1300 yen late night additional fee. Past 5 am, there's a whole day additional fee. There's a nap area on the women and men onsen floor past the massage areas. If you have a mixed gender group and wanna nap near each other, get the stone sauna (additional 800/1000yen) option and nap there, it's on the 3rd floor. That's what we did. In general: I liked... +onsen themes +nap rooms +stone sauna +near the station Things I disliked... - many unhelpful staff, they literally ignore/avoid you and when approached they do the bare minimum to help you. - bathroom is a bit dirty. Overall ok, just be prepared to not get as much help sometimes. We luckily had 1 or 2 really nice staff help us in the end.

Spa world is a family friendly onsen place where you get varieties of services within the building, from onsen to massages and restaurants as well as pool and gyms. For massages best to pre-book, may need to ask for hotel staff to support in booking in advance as the staff in Spa world may not be as English fluent. There are varieties of onsen- outdoor and indoor and the floor levels swaps between male and female floors.

Nice men sauna's and onsen with different temperatures with an amazing mixed pool on the roof. Lovely for dates and big groups

Pretty nice onsen facility. There are lots of micro transactions compared to other onsen we visited but overall it is clean, spacious, and the staff are nice. The building is a little confusing and you will need change to be able to access all lockers and such but you get your money back for that.

The worst 'swimming' pool I've ever been to. It's too crowded, poeple just don't care to hit you with there huge buoy how take ALL the space already non existant.The worst is that EVERY one have one, kinda egoistic. You can't swim, just suffer and walk. Don't wast your money on this walkingpool. If I could I'd put 0/5 stars. But the onsen are beautifull, really surprised. But the the floor is dangerous, 2 poeple slip in front of me.

Quite a lot of fun and a great time to relax. However, as things are not co-ed, you should go with friends of the same gender, or you might be quite lonely. But it is very nice and fun.

Had funnnnn, we took this day as a day off to chill and the baths here did the job! The 8th floor is mixed (both men and women are together), 4 pools and 2 slides (had to pay 1,500YEN for an unlimited times pass for the slides). The food there is nice too, almost fell asleep after the baths + food. There are 2 separated floors as well (6th was for men, 4th was for women), we did have to get naked which was a bit weird for us coming from abroad Japan, but no one looked at us and we had fun in the baths and saunas! Cool place to visit (on a week day), I’m sure it’s full and busy on weekends so if you are a tourist, try visiting this place on a week day in the morning and stay for the whole day (from 10am to 10pm).

Arrived at 3pm with kids. No clue with procedures and steps but managed to find our ways. Great bathing experience, fun water park (extra cost) and kids water park and slides (extra cost). Long (1hr) queue to pay after relaxation so all the stress went back to legs and hips. Extra cost losing the locker key accidentally (1600Y). Leaving at 7pm hopefully back home by 9pm

I’d recommend AGAINST staying here. The staffs are outright hostile to foreigners and would often ignore you. The room is mediocre with nothing goor or bad to speak of. The onsen baths are amazing though, but Id say it’s not worth the cold treatment and hostile look you’d garner during your stay.

Highly recommend. 1500Yen for full day pass. Additional 200yen for shoes at the gym (basic equipment only) Spa had a variety of baths and saunas: Turkish, Persian, cold (19 Celsius)

Great themed spa bath experience. Easy to while a day away here with all the baths, let alone the gym, restaurant and other services.

Going everytime when in Osaka. Accessibility is very good, about 3-4 minutes walk from the station. Sento with European and Asian floor which changes male and female area in intervals (see website for this months assignment). Each area has several baths that cater to a countries image. There is a vast variety of baths and also salt and regular sauna. For an extra you can get a ticket for the stone sauna which I highly recommend. It is mixed male female area so recommend for groups or couples. On the website they have also show schedules for the stone saunas (usually 2h intervalls). There are several massage places, a gym and a pool as well. There is a small choice of eateries but I personally recommend to eat beforehand nearby and afterwards. If you like baths and saunas best plan in several hours.

Best place to relax. Whether alone or with family and friends. Spa world is the place to go. The best part is, it’s affordable with world class services and facilities.