Worst private hospital experience ever! 1.Not supporting Debit/ Credit card first place. 2. Awful atmosphere 3. Worst patient care 4. No hand sanitizers or any sanitizer facility. 5. Fans are switched off in waiting areas. 6. Dirt on floor 7. Poor washroom facilities 8. Poor quality channelling rooms. 9. Rusted seats, no hygiene at all But they charge LKR 500 as hospital fee. Do not ever visit here. Government hospitals are way better

Sachitra is not a good hospital. Today I went to this hospital for giving some IV for my mother. They refused to give it to her as the consultant is not one of theirs. But my mother did all her lab report in this hospital and most doctors were consulted here. Due to unavailability of medicine and the transport crisis in the country we had so much trouble to get this medicine. But finally they refused. I feel so shame on all the doctors who work there. My mother is suffering from a severe lung infection.. She needs to start this medicine asap. We have not asked anything free from the hospital. I think everyone in Panadura town should think twice before going in to such horrible place.

Poor patient care, unprofessional services.The staff simply don't know how to treat patients. I took my kid for an emergency and I was scolded by the cashier to follow the queue even though others in the queue asked her to let me go in quickly. If you love your relatives, never ever go to this place. Even government hospitals are much better than this place.

I don’t like to rate this even 1 star , I will tell you my story , 3 years ago I was not at home , my father was a heart patient who has gone with an open heart surgery, after 3 months from the open heart surgery of my father suffered from a chronic headache, my mother by herself alone reported to sachithra hospital and admit my father, at that moment my father was in a serious pain , they have decided to give him a pain killer and sudden after that my father started to vomit over there and suddenly fainted,after that incident they told my mother to go to a government hospital by alone, she was asking for a ambulance but they rejected my mothers request, my helpless mother went alone with fainted father outside with a trolley, then she somehow a lady came from nowhere and taken my father in to the hospital, 24 hours later I lost my father, how cruel was the service of sachithra hospital, they don’t even give an ambulance to a patient who was fainted over there, even they didn’t know my father has gone through a open heart surgery,y mother suspect that after the pain killer something went horribly wrong, but that is not the case , why they cannot give us an ambulance to reach hospital, I came to my fathers funeral from Japan and after that I was not in a mode to follow up this case , I will tell you one thing, do not ever go to sachithra hospital, They kill ppl,

I don't think this hospital deserves any stars at all .I went with a friend today for a minor surgery and I got a shock when I went in .There were flies all over the hospital was very dirty and cleanliness was zero. We didn't even wait for the doctor we just came back. It was a very disgusting experience for us. Will never go there again or recommend it to anyone.

Had many bad previous experience with is place. Recently went to this place as this is the nearest place with an emergency injery. Management is totally aware that their services are very poor, rude, not efficient and not up to any standard even a regular private hospital should possess. Stongly discurageing you to not to take any of your loved ones to this place where some of the OPD doctors are very rude and most of the nursing people are good for nothing at the same time female radiologist is rude to the extent where she forgets that she is dealing with a patient.

You should think twice before getting services from this hospital. The management and staff of this hospital, which do not have any qualities of private hospitals, are chasing money and have forgotten humanity. The other day, when my wife, who is a teacher, went to Sachithra Hospital to get treatment from a specialist doctor for a skin disease, some kind of acid was poured on her forehead and her forehead was completely burned. But from the day of the incident until now, the hospital management has not even come forward to talk to us, which has caused us all a lot of disgust. It is clear from the comments given by the people of Panadura about this incident that it is not appropriate to go to this private hospital that does not take any responsibility. I appeal to the dear people of Panadura to think again before going to a money chasing hospital with such low level of service and staff with no experience and training and no kindness and humanity.

This hospital does not deserve even one start. The hospital keep the prescription issued to patients and they do not handover it to the patient. I have never seen this practice anywhere.

Worst service ever We pay money but we don’t have rights In vog consulting room we cant go in with our wife But other private hospitals we can go We have rights to go with our wife And also doctors not come to time Very irrespective service

Best place to meet conductor doctors. Worst hospital ever .once we went to meet a physician for a stomach ache. He had no patience and acted like he is the busiest person ever. He even told that he has other patients to attend to just because our answer to where the pain was coming from was few seconds late. I can't imagine anyone talking to a patient like that. He better collect his 2000 as soon as he arrives and then go back home. Because the 2 word he talks might interfere with his busy schedule. He is a conductor not a doctor.

OPD Doctors available here are very careless and very bad. Those are not suitable to check even the blood pressure. 2018.07.17 evening OPD doctor (male) who was treated here is the worst. It was suitable only for channeling purposes, specialist doctos are available.

Feeling disgusted about the staff and who ever the Dr oncall, just tuke my grandmother to get an ecg due to a sudden chest pain, was rejected by the dr coz she had a bit of SOB and wheezing, is this the way urll treat ur patients will urll even treat a a critical patient in the same manner, disappointed about ur service, better not have a dr at night and just keep the hospital shut down, these reviews should be seen by the whoever's the director of this hospital

Very poor service. People who are in the lab are very unprofessional and shout out to people without listening. Very bad service. I don't recommend this place specially laboratory.Very rude and uneducated people works at the lab. They even don't know what is the UFR test. Never recommend this place.today I called the laboratory to collect my report and they said it is ready to collect. Then I went to the lab & gave them the receipt. Lady who was there shout out to me without checking, & told the report is not ready yet. She even didn't check. When I say I called & checked before I arrive, she checked the reports & my report was there. I don't why they behave like this. It is their duty. Very unprofessional people.

I DONT RECOMMEND THIS HOSPITAL FOR EMERGENCY SERVICES. VERY POOR SERVICE. PLEASE READ THIS! Today 1/11/2023 night we took my sister to this hospital as she fainted at home. Very poor service. Hospital was lack of educated nurses. No hospitality . Didn’t even know to handle an emergency patient. Behaved very rudely . Nurses spoke very badly infront of the patient itslf. My sister had low pressure and low glucose level. To give her a saline drip there were no one to put her to the bed. Our own people had to do so, for that also they were scolding why everyone are coming inside.if they don’t want anyone to come , they should provide staffs. They didn’t start the treatment until we pay the money . And my sister is 70kg nurses had told that is one roast bread enough for her weight n laughed for patient. And spoken very very badly comments were given for the Muslim community. As my sister couldn’t talk and she was very low in condition. They have spoken she had heard everything they were telling. N have told she has taken drugs and acting as she is not well. And the nurses have told it’s irritating that patients come n troubling them when they are going to have dinner. They can’t eat peacefully. Very rude behavior as a private health staff. I don’t recommend this hospital for emergency purposes. This is not the 1st time, when my nephew fell n got a cut In his forehead we took him there, doctor didn’t put sutures. Just put medicine n asked to come after 3 days. After going for 3rd or 4th time Wen go again another doctor from. The same hospital is telling we have to put sutures if not the wound will not cure. N for 2 years old we had to put sutures then. We spent more than 15k for a cut. If they would hv put the suture on the 1st day itself it would hv been cured in a short period. Poor service. I ask the HR and management to look into these issues and give warning to those nurses. And ask them to stop racism.

Doctors never come on time for channel appointments. Sometimes patients have to wait 2-3 hours. Service is not good. Staff is unable to coordinate with doctors and patients.

Terrible service !!! We booked an appointment no 1 , - told us , the appointment will be confirmed when after fully paid .and when we visit there to confirm and pay for the doctors appointment they have informed no patients .such a joke to be a hospital.i guess the staff has to taught well on administration and how to handle inquiries.

Poor service but room charges are in the same level of good hospitals in Colombo. My mom needed a blood transfusion and all they did was taking the blood out for test even after we gave one in the morning. We are still waiting for them to proceed with the transfusion. Also after the OPD check The sisters and nurses took their sweet time to get us the room. Bruh if you charge as much you should consider giving us the service at least think about the poor patients coming here.

I came with an injured patient and staff said to take a number and wait for OPD no one look after that injury whether it's serious or not. Disappointed with their service.

.Appointments could be done by phone.laboratory services are efficient.However the price labels of pharmaceuticals are torn purposely and sold at higher prices than that of standard pharmacy prices.The bill clearly indicates charges for hospital.The excessive unreasonable charges for drugs is highly unreasonable.Please ask doctor if a prescription could be given to buy drugs from pharmacies outside.People expect paid services but they should not be fooled.Also attitudes of nurses must be improved. hardly answers calls and when they are fedup just keep the receiver away

Worst place. Some of the Doctors can’t even read a ECG report correctly. They need money only. Don’t ever visit this place

What type of a private hospital is this? Even small shops have card payment facility. I didn’t have paper money with me and when they said they don’t accept card payments for channeling I had run for the ATM and came back. I almost missed the doctor.

Got a bad experience during my channeling of one of the Endocrinologist. No sufficient chairs to sit fir the patients and it is si hot inside. Doctor also late for 1 hour and not worth for the money. Unpleasant environment for a patient and not recomeding at all....☹😖🤮

Very unprofessional nursing staff. The nursing staff at the hospital provided subpar care, lacking in professionalism and attention to detail. Their communication skills were poor, leading to confusion and frustration for patients. Additionally, they frequently made mistakes in administering medication, compromising patient safety. Overall, their performance was disappointing and fell far below the standard expected in a healthcare setting. Not recommended at all.

Worst hospital in Panadura. Yesterday 01.11.2023 we faced a devastating situation in this hospital. Took my sister in a serious condition, where she was with low sugar level and low pressure. The nurses have spoken very badly infront of my sister , thinking that she is sleeping, they have spoke all the nonsenses. They also have commented about our family members who visited the hospital to see my sister and also, they have commented about our religion too. I don't think the nurse have the ethics in life.. Nurses are those who should care about the patients. Not treat them badly. And , facing this in a private hospital is the worse.. I ask the management members to take a serious action about this situation. This is not the first time we a rre facing a situation like this this has happened to ustwice . And the worst part is, while my sister is in the bed, and the doctor has asked the nurses to take an ecg and they were taalking that the ECG machine is not working. Ewhat a hospital., is this how you treat the patients who comes in serious condition.

I am the doctor who treated to the patient of Ms.Asma june and Mr.Faruja Fais who has commented here. I should clarify the real incident which happened here, because neither Asma nor Faruja was at the incident. Asma is living abroad. They create a story from what they heard. Yes, their patient brought to the OPD on a wheel chair. Patient was unconscious and non-responsive head turned to a side. 1st thing I would like to say no any private hospital get the responsibility to give care of this much of seriously ill patients. But we Sachithra Hospital do. We treated successfully and patient left hospital by own foot by un aided walking but no one given the credit to hospital instead of a blame. When she brought to the OPD room. No one was able to give a proper history on what happened. Her blood sugar and blood pressure were very low levels with a coma stage. Even before registering or paying doc fee we rushed the patient to ETU. I prescribed acute life saving intravenous drugs and drips. My nursing staff given me a great efficient support on that. All night shift nurses rushed to give maximum care. We had ward patients and other OPD patients but we as a team put a great effort on this single patient to save her life. To give maximum care and treatment doctor should know proper history regarding what she was ate and what drugs was on her to justify this much low sugar level and blood pressure. One has told regarding a roasted bread story. Yes, each and every thing need on treating such a critically ill patient. We should treat each and every fault. Because one mistake will end up with the death of the patient. Even after patient is getting better, I came back to the OPD room after give proper instruction to our nursing staff on treating. Then I talk with her husband who is now telling that he didn't know what exactly happens to her. When he came home after business she came and talked about a headache then fainted. At here he is telling another story that her father and sister died recently, In few minutes after same presentation. He said "Sir, Do you get the responsibility on such an ill patient if she dies, Her relatives in out will start to make trouble here" It was a verbal challenge, I took it because I know our team is good enough to win it. At that time there were nearly about 40 to 50 of their people hanging around the OPD and the ETU and disturbing our staff for treating in a such an emergency. They keep on disturbing for updates. During treatments patient was getting consciousness and awaken but it was a delirium* (see definition) following such a deep sleep patient usually awaken with confused agitated disorientated and hallucinated mind. So, patient started to scold the nursing staff who were treated to herself. And giving unpleasant complains. So, her relatives mistakenly thought she was harassed by our team. But her husband and grandfather closely seen this got excuses on behalf of all of them. On their bad behavior. we treated a coma stage patient till full recovery and finally got a blame plus such a bad comments on google review. We never scolded any one, we never criticize your religion. If you were there you know what happened, actually we have no single minute to waste, each minute has a golden value on recovering a critical patient. We done a wonderful job and save another voluble life. If anyone has a doubt can clarify by this way. There was one lady who worn a burka spent whole time with this patient. She saw and heard everything. Ask from her. And after doing all of these treatments we charged just Rs.6,380 only. Dr.Wasantha Wimaladharma, Medical officer, OPD – Sachitra Hospital. Delirium* a disturbed state of mind or consciousness, especially an acute, transient condition associated with fever, intoxication, and certain other physical disorders, characterized by symptoms such as confusion, disorientation, agitation, and hallucinations. "somewhere a patient shouted in delirium"

world no 1 worst hospital. Dr.shamali Nanayakkara. she is a Specialties doctor. but she didn't care about patients, not coming on time (Appointment time is 5 p.m but she came 5.40), not checking reports, not checking x rays, there are not enough chairs to sit (we had to wait 1 hour without sitting). only talking a few words and going home on time. but we had to pay Rs.1300 for asking a few words.

Hand wash for Rs200 is not Reasonable

Staff is friendly and okay, but the service is bit delayed. Hispital clean and condition is in average condition. Have a huge vehicle parking witb a tiny, covered pick up and drop off point. Prices also essential. But i have heared aome complaints about hidden chargers, but still i never experienced that. My personal recommend is this place is only good for doctor channelling, not for admityed treatments

Dont go to this hospital. Dont go Dont go

Charging for sanitization (soap and water) in the pandemic situation is a new low for a hospital.

The service is not satisfactory.

Worse than a government hospital. Nurses are not friendly at all.

Due to the covid 19 outbreak they only let the patient into the hospital and this is actually a very bad situation I don't recommend allowing multiple people inside but atleast they should let 1 person go with the patient specially if the patient is above 60 year. I am really dispointed about this situation and I'm pretty sure many people are after talking with them while staying more that 3 hours outside the hospital.Those people are pretty confused and also in a pretty sad situation since they doesn't know what's actually happening with the patient since majority of the elder people can't manage alone.

Very good serservi by nursing staff

They said that an antijen should also be given to give a saline and collect money. Even if the doctor doesn't say it, the head nurse encourages him to do it. Also, the are telling, the person next to the patient also want to do the antijen, after I questioned them "why are you doing that", they said that it is not necessary. Be aware of these people who cheat money even from sick patients

This Morning (12/09/2022) Went to Sachithra Lab to do a FBC and CRP of my three years old son as he suffered with high fever. The nurse who Taking blood sample told that Kids blood samples supposed to be obtained by the Sister. The sister came and insert the needle more than 5 times from hands and legs with three more nurses over 45 minutes.Acording to my experience clearly i saw the Inability of staff.Sister told Several reasons like veins are not visible,blood are clotting instead of their inability.Finally they were able to get little amount of blood after fighting more than 45mts.unfortunately it was not sufficient for both tests.as my kid got lot tired due to their unexperienced effort.finally i decided to bring back the kid to another place as i was seen non of them not qualified for the task.Later I went to Nawaloka and they were able to do that in 1 minute in first attempt with minimum pain to kid. My advise is think twice before go to Sachithra.really it was bad experience for me with Sachithra.we expect more than this from a famous private hospital like sachithra😥

The most worst hospital in the entire world. to day we saw lady get injured by putting wrong acid to her face. Her face got burned instantly . No one take responsible . Nurse who put that acid to that lady was terribly missed behave ..

Disgusting. Don't waste your money on them.

My name is Natalia Seneviratne. I was admitted for eye, sinusitis infections. I would like to thank entire hospital staff and the doctors for quick and attentive treatment. I was in very bad health status. Was admitted and spontaneously treatment started. Staff very caring, room clean and comfortable, food was prepared as per my choice. Thank you once again

hospital is good. friendly customer service however their pharmacy is ABSOLUTELY RUBBISH. because there is a white lady wearing spectacles in pharmacy and she doesn’t have any good qualities.

Such a poor hospital. Extremely poor service and processors are not defined and clear to serve patients. They take the advantage of not having other private hospitals in the area.. incompetent staff...

This my first time i have been trying to call and get some info. Called all 3 numbers on the web site, Well no answer. If the line is busy its reasonable.

Vey bad receptionists they didn't care about patients very bad customer care service I never recomended

Terrible hospital. Uneducated nurses. Don't even think of taking a child to that hospital. They don't deserve even one star for what they did.

Worst hospital ever I have seen in Sri Lanka. Don’t go even there are charging for sanitizers which we used for before entering

so disappointed about the unreasonable way i had to pay for nothing but for asking for what specialist i needed to take my kid for treatment .Actually OPD charges were taken for nothing....what kind of medical service is this? My review is unbiased

Unprofessional staff at the reception. Do not give sufficient information. Got to know that we have to channel the consultant only after consulting the OPD Dr. Clearly asked from the reception before visiting the place whether they treat for Orthopedic patients. Do not recommend the place.

People seek medical advice trusting an Hospital but the hospital itself lies to take an X-ray for a small wound/scrapping scratch even if we know that there nothing serious or major issue, wound was in right hand for that, why do we need to take an X-ray in the left hand for a small pain is that the way you all earn money??? please show some kindness towards people because not all are rich. worst services by doctors as well and I haven't seen doctors really work for money because they are life savers but here totally other way around. please do think twice before you seek medical advice or any other facility from this place

No need to go and understand the poor level of service this hospital provides. Just read the replies they have given for the peoples review here. They are not even considered to check on people thoughts and just giving whatever excuses to prove they are right. Who the hell is owner of this hospital, why don't they check peoples reviews here.And why government does not interfere and check on these kind of hospitals

There's unnecessary wait at channelling. There are no enough seats for patients. Even the staff does not respond correctly when called to find out about the ongoing patient number. They want everyone to come and wait. There's a long wait until served.

Got bad experiences many times. One of them is we should have a right to decide whether we are taking all medicines at once when we go to OPD. But here they dont give the prescription to the patient and forced to take all the medicines at once from them. This is only a one bad experience. So I never recommend this hospital to anyone.

poor service

Yesterday I was in the hospital for my infant, and we got the appointment by 4:45 pm, however doctor couldn't see the baby by 8 pm raised some concern since baby was having fever and then police curfew was going to be in effect at 8 pm. I raised this concern to their management and got into a mild argument as well. (The nurses phoned someone and said their chairman, but I wouldn't buy that since no nurses will call a chairman and give to an angry customer to talk to) Anyway, this is what I have to say about them; their staff are very helpful and very friendly, and professional. When my wife has seen the doctor and came out, we all felt the long wait was well worth it - Dr. Rohitha Abeysinghe was an excellent & caring doctor it seems. So naturally he takes more time with the patients. The parking facility is very good. The place needs to be bit more organized, and overall good experience

This is another terrible place I have visited with such a ridiculous staff I made an appoiappoint to DR AJITH UKWATTHA over the phone given number one and when comes no such an appointment made. Tried to make a complain and it was like going to most currepted police station. A lady came and tried to put blame on me( She was the incharge of channeling operoperation and another joker) Dont go this place Nobody there to responsible I called on 29th march at 4.10pm Appointment date was 31st

Too expensive

Unfriendly staff

Came for a channeling of consultant, but the cashier only accept cash payments.there is small notice posted there so that only frequent patients know about it. Due to this, my channeling number delayed as a had to go bank and come back again. It a really suprise why such a reknown private hospital in the city cannot accept card payments for doctor chanelling. Reason they saying is they had to settle the balance to doctors in the day itself. Due to those old poor management, daily many patients face lot of inconvenience. I asked to talk to a manager, said that i have to wait more than 1 hr. So lodged a compaint in the book.

Came to collect our given blood report but no one was at the laboratory from long time at around 09.45 p. m on 25th Sep 2018. Therefore we had to wait for long time to collect our report. Finally went to the reception and asked that is there anyone at the Lab on this time. Reception cashier lady just gave us answer "You go and sit " without giving any consideration on our request.Even she didn't look at our faces. She was pretending that she was very busy even though there is no single patient at the reception counter on that time. After waiting sometime we had to go back to the reception counter again and ask that is there any one at the Lab yet? then she answered "may be they have gone for dinner". I surprise why the hospital management has kept two ladies in the same Shift, if both of them are having break at the same time?? What about the patients, do they have to wait till the staffs come back from their breaks???

Totally dissapointed as Dr Mrs lalindri Hathurusinghe didn't report to see me as I have already taken no 01.When Asked the nurses,they told me Dr will come .I was waiting at no 33 room.Nobody informed.waiting for 1/2 hour .Finally I came and asked from the reception they told Dr has informed not coming.Why doctors behave this manner ?.I have taken short leave to meet her.Hospital should repay for this.

Good

Experience the peace of mind that modern medical technology can provide with the therapeutic and loving care of our well qualified, experienced and dedicated Doctors and Nursing Staff. Better service available.

Not a good very bad. 👎

Worst hospital experience..

Medical Channel is a hospital where the electronic card transactions are impossible

Very poor quality service

Rude staff, very bad experience. cannot pay by card and staff treat you like a animal

Horrible, rude and noisy staff They are busy with their talking. They ways discussing simple matters very seriously while customer or patient waiting.

NEED A BETTER PLACE THAN THIS TO PANADURA. Nothing to say. Just come and see.

Worst hospital ever!the staff even doesn't know how to talk to the patients, i do not recommend anyone to go to this hospital

Very poor service. Doctors are not coming the time. Don’t get the sachithra hospital. I’m in 2 hours.. not more come them.. don’t waste your time

Service not good and staff not care about patient

Quick and friendly service with best doctors on demand

Very Bad experience, very rude staff, no card payment was allowed for any services.. please think twice before come here.

(Translated by Google) Today I went to Sachithra Hospital in Panadura to get an X-ray of my foot and when I got home I checked the bill and was surprised to see that I had been charged Rs. 200 as SANITAISATION PROCEDURE CHARGERS. Before getting the Xray, I only washed it with soap and I got a few calls to Sachithara Hospital asking if it was fair to charge Rs. 200 and they said it was a decision made by their management. In such an environment in the country, isn't it a shame that a private hospital charges for the convenience of signing up for the client's health care even in front of a small box store? For everyone to know Copied from - Sagara Ruwanpriya Perera (Original) අද දින මා පානදුර සචිත්‍ර රෝහලට මාගේ පාදයේ Xray එකක් ලබා ගැනීමට ගිය අතර නිවසට පැමිණි පසු බිල්පත පරීක්ෂා කල මා පුදුමයට පත් වූයේ SANITAISATION PROCEDURE CHARGERS ලෙස රු 200 ක් මුදලක් අයකර තිබෙනු දැකීමෙනි. Xray ලබාගැනීම ට ප්‍රථම මා විසින් සබන් යොදා අත්සෝදා ගැනීම පමනක් සිදුකල අතර ඒ සදහා රු 200ක් අය කර ගැනීම කෙතරම් සාධාරණ දැයි විමසීමට මා විසින් සචිත්‍ර රෝහලට ඇමතුම් කිහිපයක් ලබාගත් අතර එහිදී ඔවුන් පවසා සිටියේ එය ඔවුන්ගේ කලමනාකාරීත්වය විසින් ගත් තීරනයක් බවයි. රටේ පවත්නා මෙවන් වාතාවරණයකදී කුඩා පෙට්‍ටි කඩයක් ඉදිරියේ පවා තම සේවාදායකයාගේ සෞඛ්‍යාරක්ෂාව වෙනුවෙන් අත්සෝදා ගැනීමට පහසුකම් සපයන අවස්ථාවකදී පෞද්ගලික රෝහලක් විසින් ඒ සදහා මුදල් අය කිරීම ලජ්ජාවට කරුණක් නොවේද ?? සියලුදෙනාගේම දැන ගැනීම පිනිසයි Copied from - Sagara Ruwanpriya Perera

Very ineffient service, staff is not friendly, much waste of time

Good place for doctors channeling & investigations