Where do I even begin with this awful place? Rooms and facilities were pretty basic. Nothing special, a little dated, but nothing to complain about. The trouble starts and ends with the staff and the (lack of) service. On our second day we ventured into the lobby to look for breakfast. We found what we thought was a serve-yourself continental breakfast. There was no one at the counter to seat us, no menu or signage whatsoever. Just a simple little buffet line with guests serving themselves the usual continental fare - yogurts, some fruit, a bagel, some catering dishes of scrambled eggs and bacon, etc. We put some breakfast on our plates and sat down. A gentleman finally came over and poured us a cup of coffee. We took a few bites of the food and immediately decided that we would need to go elsewhere for breakfast - everything was cold and dried out. It was nearly inedible. We hated to waste the food, but it was just so terrible. No big deal, we'll just head somewhere else and pay for a decent meal. That's when the same gentleman came over and dropped a $57 bill on our table. It turns out this cold, bland continental breakfast wasn't free at all. Even the crummy cup of coffee the man poured us ran us $3.75. When I brought it up with the manager, Paul, I was told that I was the only person who had EVER complained about the breakfast and that a buffet style breakfast like that is NEVER free. I'm sorry Paul, but you are mistaken. I'm not sure if you've ever traveled outside of Buffalo, but I've been all over the world and 9 times out of 10 a simple breakfast like yours is included in the cost of the hotel stay. If it isn't, that is made VERY clear and you have a server, a hostess, a menu...at the very least a simple SIGN with the price of the breakfast displayed on it for your guest's information. Oh, and usually that free breakfast is edible. Gaslight all you want, but you aren't convincing me this was all our fault. To top off the weekend, my 88-year-old grandmother was snarled at by a kitchen employee who needed to move her vehicle from the handicapped lane near the entrance so that my grandmother could get out of the car with her walker. Her exact words were, "Do you need this spot? Oh Jesus Christ!", while rolling her eyes at us. While parked in the handicapped zone. Absolutely unbelievable. We will never stay at this location again, and honestly, I will think long and hard about giving ANY Marriott my business again if there is any other nearby option.

My recent experience at this hotel was beyond frustrating and left me utterly disappointed. Despite making a reservation two weeks in advance, our room was not ready when we arrived at 3 pm. The receptionist, a blonde lady, asked us to return at 4 pm, so we decided to visit the nearby Niagara Falls in the meantime. However, when we returned at 8 pm, we were greeted by an appalling sight—a massive line of exasperated guests stretching out in front of the reception desk. I couldn't believe my eyes. How could a hotel with hundreds of rooms have only one receptionist on a night when they were fully booked? It was absolute chaos. We reluctantly joined the never-ending queue, wasting a precious 25 minutes just to reach the receptionist. To my dismay, we were informed that our room was still not ready. They vaguely promised it might be available in another hour or so, but there was no guarantee. Starving and exhausted, my family and I were forced to eat our dinner in the car while waiting for our room to be ready. The most disheartening part of this experience was witnessing the suffering of other guests, including a disabled veteran, who were also waiting in line or huddled in the overcrowded lobby, desperately hoping for a room. It was now 9 pm, and people were still being made to wait, despite the late hour. I am appalled by the lack of professionalism and competence displayed by this hotel. Their failure to have rooms prepared for guests who had made reservations well in advance is simply inexcusable. The fact that they only had one receptionist to handle check-ins on a fully sold-out night shows a complete disregard for their guests' comfort and satisfaction. I can say with certainty that I will never stay at this hotel again, and I strongly advise others to steer clear of it as well. The incompetence, extensive delays, and utter lack of consideration for guests are clear signs that this establishment does not value its customers. Save yourself the frustration and disappointment by finding accommodations elsewhere.

I'm a life long Marriott customer. Love the perks that the Marriott Hotels bring. The staff here was great. The hotel is clean. The lobby looks good. The rooms are outdated and worn. Marriott prides itself on its bedding. That standard is not here... Hopefully some day the ownership will bring this location (rooms) up to the standards of the name brand on the building. When you see a really small piece of soap on the sink. That tells you all you need to know about this ownership...

I enjoyed my stay here. The rooms are older but were clean. Service was good. I enjoyed the indoor pool and hot tub. The pool was bigger than I thought. If you want to enjoy the outdoor pool though you might want to come no later than late July because mid August it wasn't available because it was cold. Had a room with double beds.

This place is really average. Below average on cleanliness and staffing. Above average on amenities like gym, pool, and executive lounge. All in all the rooms are shabby, the staff is stretched too thin, and the bar restaurant cannot handle a crowd.

I didn't stay here but my job had our training course held here. The service from the staff in our banquet room was amazing. The servers were on top of things. The place was clean. The food was amazing. All staff was friendly and helpful. Would definitely reccomend.

This location has the Best Night Customer Service Agent! I was happy this location was available at the time. Both the night and day staff were amazing! The food at the bar and grill was delicious, also.

Room was ok, no exhaust fan in the bathroom and everything was moldy smelling and the paint in the ceiling was bubbled. Have been in much cleaner Marriotts.

We typically love our Marriott stays but this location left us disappointed. After a very tiring day we planned to eat in the hotel, have a nice swim and perhaps have a cocktail before bed in the Executive Lounge. There was a Class Reunion that had taken over the restaurant bar and as a result there was no space for us. (Why didn't they offer the reunion a banquet room instead of displacing guests that were there for the night?). We asked concierge if we could order take out from the restaurant and perhaps eat in the Executive Lounge but were advised it was closed. The pool was nice but could have used a cleaning as there were lots of floating leaves. It was nice and quiet there so it was a treat to sit pool side. In the morning after turning in our room key, we enjoyed a lovely breakfast but were surprised to hear all the washrooms were "under maintenance". An employee offered to "watch the door" while my husband used the facilities on a washroom that had a broken lock and apparently had been broken for some time ... C'mon, Marriott, you can do better.

I have stayed here a few times. This hotel is large. The hotel needs some repairs and updates. It is very close to the University of Buffalo. It is also very close to restaurants. The rates can be expensive on football weekends. The breakfast is very expensive and dinner as well. I would not recommend having breakfast here. There are several restaurants in the area to have breakfast.

Hotel is in a convenient central location. Although it seems like it’s busy, it’s very quiet. Rooms are clean, Beds are comfortable, rooms are quiet and lots of parking. They also have an indoor/outdoor pool and gym - both we didn’t use, but look clean and maintained Toiletries offered are body wash, shampoo, conditioner, hand soap and wash bar.

Staff were accommodating on request for towel, as we were missing a set. The room was not as clean as we had imagined. Overall, an okay stay and good value.

Nice place, needs a little bit of a facelift. Also, would be good if the 10th floor lounge was back open. No soap at the bathroom, I used the app to request it was not acknowledged, seems they don’t use/monitor it. If you are a Marriott’s member, make sure you are receiving your benefits, they don’t give you options for breakfast or for have the lounge closed, no welcome points, etc. Know your benefits beforehand and reclaim them. Breakfast is not good at all, take points instead.

The only the thing good about the hotel is the parking lot. The rooms are very aged and the bathrooms were dirty. The pool was very dirty as well, I am a very loyal Marriott customer I have been traveling a lot lately but the breakfast was so bad

Stayed here for a conference (3 nights). Rooms are dated. Internet randomly went out (but came back in about an hour). Didn’t receive housekeeping service the second night after being away from the room for 12 hours. Staff were friendly but definitely would not recommend.

I booked the hotel for July 2-4. They did not had the room ready even though we arrived at 7PM. I have been waiting for over 2 hour now and they still have no estimate either. Totally unprofessional, had they informed me of the delay I could planned my day better rather then waiting in their lobby. Very disappointed with this trip

Convenient location relatively the University of Buffalo. Literally is only .2 miles away from the entrance of UB. The hotel overall is large. It looks to have a banquet hall, a large indoor/outdoor pool that are connected with a piece of retractable wall of some sort, a 24 hr gym area and a decent sized restaurant. Because of its location though, it seems they can book quickly and are often full enough that you can't check-in early during major events in the area. So be prepared to wait until closer to 4pm to check in. The lobby is clean and spacious but looks dated. Not sure if it's the layout that gives off this feeling. But the room looked updated to match the overall Marriott brand that you would expect at any other Marriott hotel. The bathroom on the other hand looked like it needed some refining. But it was clean. Overall, is a good option to use if staying in Buffalo to visit the University or any other local venue.

Great location and prices for Softball tournament we attended. Lobby and restaurant / bar very good. Indoor / outdoor pool area with a nice place to gather.

Here’s a gem of advice: before any hotel booking, look at HoteIDuIIy.cᴏm It’s a game changer. Hotel is in a convenient central location. Although it seems like it’s busy, it’s very quiet. Rooms are clean, Beds are comfortable, rooms are quiet and lots of parking. They also have an indoor/outdoor pool and gym - both we didn’t use, but look clean and maintained Toiletries offered are body wash, shampoo, conditioner, hand soap and wash bar.

I stayed here just one night but had the horrible experience ever from any Marriott. I had parked my car there taking a 10 days pass. When I came back to take the car, found that my car is missing from the place I had parked. I was told that it was towed to a different location as they had some work happened at the area where I had parked. I was just wondering why I was not informed of this before they moved my car from the place I had parked. I had paid 100+ USD for the parking and this was the service I got. Then they asked me to find out the car by myself from any other side of their big parking lot. It was night and i was searching for my car all alone. No one extended any courtesy to come with me for a mistake from their end. I couldn’t find my car anywhere where they asked me to look for. I again came back to the help desk and asked them. After waiting for so long someone introduced to me as their manager showed up. I asked him why I was not informed before my car was towed and moved position. He was so rude to me while answering that and fortunately said he will come with me to search the car. Finally after walking through the entire parking lot we found my car. I lost almost 1 - 2 hours in getting searching the car and they should have at least apologized to me for all these trouble but no one was of that kind. They should ideally have refunded some of the amount I had paid for all these I had undergone. Even though the room was booked using our platinum membership points and still the attitude from the staff was really disappointing. Is this now they behave to their premium customers?? A great chain like Marriott should not be entertaining these kind of behavior from their staff. They should give proper training to them to keep up their good name irrespective of the location. They don’t even greet you properly when you go to the front desk which is really pathetic. I have decided to not to stay here or refer this to anyone.

Great stay as always at Marriott. Rooms were clean. Towels were soft and fluffy. The outdoor pool was closed but the indoor one is open from 6am to 11pm. Amenities were clean. Kamila checked us in and she was friendly and courteous.

My wife and I stayed here one night for a trip to Niagra Falls. The hotel is somewhat dated and needs some significant refreshing, e.g. the cushions in the restaurant were cracked and worn, the grout and tile in the bathroom needed to be replaced, etc; however decorating issues aside, it was more than offset by the fantastic service of the staff --especially the front desk staff and the folks in the morning buffet restaurant. The outside courtyard area is excellent for enjoying a nice evening. Plenty of free parking and close proximity to the interstate and the university. Recommend to anyone looking for a clean property with top-notch staff at a reasonable price!

I booked a couple night stay and when I showed up to check in they let me know they were going to be shutting the water off for maintenance. This was going to be to 14 hours of no water use, but it's ok because they were bringing in porta potty's! When I asked to be rebooked at a different hotel because this was going to be too inconvenient for myself, wife and kids the front desk clerk gave me a blank stair and told me I should use the bonvoy app and they wouldn't be able to help me. I'm very disappointed in this Marriott and how horrible the customer service was.

Unfortunately, this hotel does not represent the Marriott brand well. The property is pretty run down and while they are installing some new landscaping, it has a long way to go. The interior is pretty dated and the rooms are the same. Out room was pretty dingy and had a moldy shower curtain in the bathroom. The breakfast buffet was some of the worst food I have ever eaten and the selection was mostly cheap pastries and greasy hot items. I was impressed that they had the nerve to charge people money for it. Maybe the new landscaping is a sign that they are about to renovate and make some improvements. If so, good for them, but they are starting in the wrong area...

Hotel is definitely showing its age and could use some updating. Staff was incredibly pleasant &welcoming. Room was comfortable, definitely on the cooler side compared to the hallway/lobby. Wallpaper was coming down in spots &found empty liquor bottles scattered in the closet/on the floor.

Stayed here while visiting U at Buffalo. Super convenient and close to the university. Rooms were nice however the trash wasn't emptied from the guests before us. Thankfully it was just a few bottles of water and soda. Check in had friendly people but it's a long walk from check in to the elevators so leave your bags in the car to check in, then get back in your car and drive to the back lot where you can park much close to where the elevators are.

Room stayed well below comfort level (low 60's). Heat would not come on. Spoke to front end person, and he instructed me to turn off the thermostat. This did not work. Phone had no cord. Extremely dis-satisfied.

I enjoyed my stay. However I stayed for about two months and my points were never added to my stay. I called marriot and they said I had to settle with the hotel. I called the hotel and the girl said she would pass this issue along to their back office. I never received a call back. That’s a lot of points I missed out on.

Don't forget to use Hoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your stay. This website will compare countless booking websites and typically will have rates much cheaper compared to others! Thank me later! This resort is one of the most well known in this area. I have been staying here for years. If you decide to stay here you for sure won't be disappointed. Conference areas were clean and spacious. Breakfast service was excellent every morning. Barry did a fine job of managing the constant flow of patrons with quick delivery of coffee and juice and clean, well-prepared foods on the buffet. A get way to start each day.

My stay was just okay. 🤷🏻‍♂️ Nice but somewhat dated typical Marriott feel. Staff were very pleasant and accommodating, whether at the front desk, restaurant or exec lounge - all service was superb. Rooms were well appointed. Comfortable bed. Good water pressure and temp. My main complaint was lack of soundproofing. I could hear everything….and I mean everything. Every door that opened in my hallway. Every word my neighbors said. Every sneeze. Everything. I’ll allow you to fill in the rest of those details. And while the service in the exec lounge was great, the food options were almost laughable. I would stay again but wouldn’t be my first pick.

It was clean and bed was comfortable. Had coffee and tea available in room. This Marriott is older and in need of updating. It’s not as nice as other more modern Marriott I’ve stayed at. I only had 1 washcloth in room and water took forever to get hot in shower. But room was clean and I had no problems staying there. The rate for this Marriott was lower then other Marriott, so I felt I got my moneys worth.

I was UB student. I brought my parents for the weekend for a short visit. The rooms are clean and immaculate. The staff is very adjusting and cooperative. They allowed early check-in and provided a really good service. I would highly recommend this place for stay. It is also reasonable priced if you book in advance. I paid $153 for a 1 night stay for 1 king room.

Conference areas were clean and spacious. Breakfast service was excellent every morning. Barry did a fine job of managing the constant flow of patrons with quick delivery of coffee and juice and clean, well-prepared foods on the buffet. A get way to start each day.

Super comfy bed, room was very clean. Good water pressure in the bathroom, big TV, no weird surprised in the microwave. Would definitely stay here again if I'm in the area. Only complaint is that the room didn't have any handsoap or hand towels when we checked in, but based on the size of this place housekeeping deserves a shoutout because I would NOT be able to keep up with them with how many rooms are here.

My buddy paid so I have a slightly different perspective. But the place is really nice, they didn't have a breakfast buffet the day I was there but the breakfast I ordered was really good. And the hot tub was nice to have and if I was back in the area I would look to stay here

Clean rooms, decent price with free parking. There is a really nice outdoor area with pool, tables and lounge chairs. What’s really neat is the pool connects from the outside to the inside pool. The pool could be better maintained. Lots of pool loungers here.

This hotel is poorly run. I booked a concierge level room - upon arrival I was told my "status" did not qualify me for this floor. Odd - since the previous 2 stays at the same hotel the previous 2 months - I booked this same floor. The desk manager lied. The rooms are not nice. They are older and not clean. The gym has old equipment that is not maintained well and the floor has a huge hole in it. Ill never stay at this location again. I am a diamond member with Hilton - yet I always give Marriott a shot at my business. Never again Buffalo Marriott. Good luck to ya.

This hotel doesn't treat platinum members properly and the room is plain gross. The bathroom is another level of gross. The beds are uncomfortable, the noise from the heater in the hallway is ear piercing and I don't think any of us slept for more than an hour. I would avoid this hotel.

Our stay was not worth the amount of money we spent! First of all the bathroom was very small it had a weird layout. There was a rust ring around the shower drain, we were standing in water because the drainage was so slow. The curtain was coming off the hooks and the wallpaper was peeling!! Lastly, the bottom of the door was cracked and peeling. We really expected a five star experience!!

Hotel: -So we scheduled a room about a month in advance. We arrived and they told us our room wasn’t ready yet. Ended up waiting an hour in the lobby before our room was ready. -When we finally got the room it was 5 floors away from our family. Which would be fine if we didn’t book a month ahead. -Both pools were out of service, indoor and outdoor. -The smell in the hallways was dreadful. -Decor reminds me of the shinning. Definitely need updating. The restaurant: -When we first arrived at the front desk the waiter was on his phone talking to his girlfriend or something and we had to be seated by one of the guys cleaning tables. -Paper menus that were soggy. -When we placed our order we ordered 3 steaks and then after 30min of waiting they come back to tell us they were out of steak. -Waited another 30min to receive our food. -Food was delicious complements to the chef. -Tho the food was good it definitely was way overpriced.

The pools were closed, that is okay we understand. That was unfortunately not all. It was a reservation for 5 people but they only left 1 towel of each size. There was blue bubble gum neslxt to the table close to the bed close to the window. There was a brown stain on the bed sheets. The air conditioner was very noisy sporadically throughout the night. The keys stopped working and when I went for others the lady wanted to change the room because it was easier for her and would not understand our things were there. Had to tell her 3 times and then she was rude about it and finally gave me the keys for the same room and it only took her 2 minutes. Area doesn't seem safe at all. The carpet and floor were dirty. This should not be considered a 3 star hotel, more like 0. I didn't felt safe or clean for my toddler to be there. Not great for families.

The room was clean, the bed was very comfortable. The bartender was less than accommodating. In the morning, they were pounding hammers and using drills in the next room.