4/5 Lindsey A. 6 months ago on Google
This
is
definitely
the
hotel
to
stay
at
for
cost
efficiency
and
value.
Walking
distance
to
Disneyland,
free
parking,
nice,
and
clean
rooms.
For
the
most
part,
a
really
accommodating
front
desk
and
management
team,
with
one
very
specific
exception.
All
three
employees
we
interacted
with
while
first
checking
in
and
getting
parking
pass
(11am
ish),
along
with
the
fellow
who
gave
us
our
room
key
when
we
got
back
from
Disneyland
(around
11:15pm)
were
SO
kind
and
nice
and
pleasant.
However,
the
experience
was
soured
a
bit
when
I
called
about
a
late
check-out
and
spoke
with
a
very
unfriendly
female
employee.
Unlike
all
the
other,
super-friendly,
employees,
the
woman
who
answered
the
front
desk
phone
(11:45pm
ish)
was
quite
curt
and
cold.
She
informed
me
very
brusquely
that
the
absolute
latest
they
could
do
was
12pm
(one
hour)
without
fees.
I
explained
that
I
have
chronic
Lyme
disease
and
it’s
really
challenging
for
me
to
get
moving
in
the
morning,
especially
after
the
fatigue
from
the
long
day
at
Disneyland,
and
asked
if
they
could
even
just
do
12:15/12:30
and
that
it
would
really,
really
make
all
the
difference
in
my
stay.
She
was
quite
rude,
seemed
completely
unfazed
about
my
struggle
with
chronic
illness
and
stated
curtly
that
I
could
call
take
it
up
with
the
front
desk
again
in
the
morning.
Completely
different
vibe
than
ANYONE
else
the
whole
stay.
Every
single
other
employee
was
just
so,
so
nice
and
accommodating.
I
understand
when
hotel
employees
are
bound
by
regulations
or
policy,
but
she
was
really
quite
cold
and
it
was
a
bit
jarring
😕
Otherwise,
highly
recommend!
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