Featured Reviews


Frequently mentioned in reviews: good (15) order (13) chicken (13) service (11) Pollo (8) cashier (6) hands (6) manager (6) time (6)
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  • 1/5 Scott C. 3 years ago on Google
    Order 3 price leg and thigh combo with rice and ruined my night. The salsa I order was rotten like sour and smelled off. I worked at Polo loco before and never have I ever had salsa that's bad. I've been working as a chef for 3 years now and have never had this level of poor quality and care. I tried calling twice to put in a complain and to inform them about the salsa, but sadly no one picked up. I checked online and it said open until 10:30pm and they accept online orders until 10:00pm. Called at 9:30pm so there is a no excuse. Ruined my night and my meal. I like to add my sauce on top of everything so my chicken, rice, and black beans are all ruined. Don't ever eat here if this is the type of quality they'd serve.
    7 people found this review helpful 👍

  • 1/5 Stacey P. 1 year ago on Google
    This critique is concerning El Pollo Loca store # 5400 Near the corner of Ball Road and Anaheim Blvd in the city of Anaheim. After taking my order the cashier who was handling money proceeded to place lid on my takeout order with unwashed hands! When I requested that she wash her hands she proceeded to the sink and was not there for even 5 seconds. When I requested that she return to sink to really was her hands she told her manager and her manager went to the sink instead of the employee to wash her hands. The manager washed her hands thoroughly, but proceeded to the already contaminated container and bag the cashier was previously preparing and completed the preparation and attempted to hand me the contaminated container and bag. When I refused it the manager became indignant and stormed off. When I requested another meal in an uncontaminated container the manager refused to speak to me, putting her hand up as if you say " I am not speaking to you". When I ask her her name she would not answer (she was not wearing a name tag). She became angry with me because I refused to eat my meal from a container and employee handled with unwashed hands after handling cash filthy money in the middle of a pandemic that has killed millions of people. My intelligence was insulted. The manager exhibited the poorest example of customer service to her employees I have ever seen. She has 0 concern for the welfare of her customers.
    2 people found this review helpful 👍

  • 5/5 ida a. 1 year ago on Google
    Service was fast, was able to spare some lunch time!
    2 people found this review helpful 👍

  • 4/5 Flor Q. 1 year ago on Google
    The food is DELICIOUS!! Ordered the family platter of mixed chicken 8 pieces for my kids (ages:10,3,1,1) with two sides; mash potato and Mac and cheese they each loved one thing from their plate. The MC was a little to cheesy for me but the mashpotatos were good. Would have loved to try the other sides. Definitely go here again for that and THE CHICKEN of course! Green salsa is SO good... (really hard for me to find REAL Mexican salsas), The double chicken tostada was also appealing and scrumptious 🤤 My husband ordered the Chipotle chicken avocado burrito. He LOVED IT! (and he is very hard to like something he doesn't cook 😳 😅 so it's a big deal. The reason I took one star is... first I'm not sure how to put 4.5 star 😅 Secondly... there was no changing table, so good luck for mama's with changing babies. Oh. Almost forgot.. you need a code to enter to the restroom. Nice feature... it does show a sign on the door for vacant 😀
    2 people found this review helpful 👍

  • 2/5 Jas S. 1 year ago on Google
    We were visiting Disneyland and we were wanting a break from the park food. Should have read the reviews before ordering curbside . Our mistake. We ordered 2 burrito combos and another burrito and drink. Never got the burrito or drink. We were back at our hotel and tried to call 5 times and no one picked up the phone to let them know about our missing items. Read the reviews and should have realized this location is notrious for missing food and cutlery. So I have emailed head office hoping they make it right. We are from Canada and now back home....so be aware when ordering you might potentially get ripped off.....but the food we did get was good...so I am not knocking the quality of food but the lack of customer service.
    1 person found this review helpful 👍

  • 4/5 Erickson D. 9 months ago on Google
    One thing we envy about SoCal is the number of El Pollo locations. From the Club Wyndham Anaheim resort we were staying at, we had three or four El Pollo locations to choose from within about a 10 minute drive. This location shares a parking lot with Burger King but there were plenty of open spots when we arrived at about 5:30 pm. As soon as we entered, we could smell the aroma of El Pollo Loco’s signature, freshly grilled chicken. The older gentlemen in front of us had a hard time ordering because the cashier was speaking 100 miles per hour! LOL While waiting for our turn, we prepped our answers to his lightning round of questions (leg and thigh or mixed chicken? which sides? corn or flour tortillas?) but still flubbed our answers because the cashier changed the order of the questions! Despite the mini-challenge of ordering, we got our order of hot, freshly-grilled chicken, warm corn tortillas, mac and cheese and mashed potatoes with gravy within a few minutes. The taste is as good as we remembered from our last dining experience at El Pollo Loco.
    1 person found this review helpful 👍

  • 5/5 Sparkletoots 1 year ago on Google
    I just wanted to say Thank You to the female cashier working today around 2:30pm. She had a beautiful smile, very polite and had good work ethics when it comes to customers,, always appreciated 👍👍. Recommended: I got the Double Beef Taco Salad (pico and creamy cilantro dressing on the side). It's a super healthy way to go with extra protein and quick service getting it out to me. Deliciousness 😋 Note: If you have ebt--looks like they accept it inside. ✌️
    1 person found this review helpful 👍

  • 5/5 Jimmy B. 1 year ago on Google
    Food was very good👍🏽, service was OK, no complaints, and the atmosphere was normal, nothing out of the ordinary. But I came for the food so 5 stars 🌟 for sure.
    1 person found this review helpful 👍

  • 3/5 SHIH I LEE L. 2 years ago on Google
    Services is slow, we went there around 13:00 on Monday. It took about 30 minutes for our order to be served. (8 pc chicken and double protein bowl). The bowl was alright but chicken was too dry and cold.
    1 person found this review helpful 👍

  • 1/5 Guillermina A. 1 year ago on Google
    They take very long to take your order and never give you the extra salsas you ask for. Today I ordered a chicken avocado taco. I expected to see at least 2 or 3 slices of avocado, that's why they're called avocado tacos right? When I unwrapped it was a joke! I first I thought there was no avocado. And the thin small slice was hidden between the lettuce. They should be called lettuce tacos instead 🙄 😒
    1 person found this review helpful 👍

  • 1/5 Charles J. 1 year ago on Google
    Came during open dinning hours on Sunday waited 15mins just in case it was a late opening but doors were still locked employees watched me from inside nobody said anything
    1 person found this review helpful 👍

  • 5/5 Kristyna (Princess K. 1 year ago on Google
    The customer service is good and they prepare the food quickly. I was there between 11:30am and 2pm, there was a very long line and a lot of people, and the staff did a good job at making everyone's orders completed and not having anyone wait a long time. The food is usually good and not overcooked. I really like the combo special of the 3 tacos del carbón and the original pollo bowl combo. Currently, they have different tostadas they are featuring on the menu, (June 2022) and the baja shrimp tostada was great!
    1 person found this review helpful 👍

  • 1/5 Éder S. 1 year ago on Google
    item is always missing from my order. and today I forgot to check. I went to see it when I got home. Worst of all I've ever been. the problem is that this is the only el pollo loco near my house. Where is my Tortillas?
    1 person found this review helpful 👍

  • 1/5 Ryan R. 1 year ago on Google
    The food is fine but the workers/service are pretty bad to put it kindly. They always mess up the order, the inside is locked sometimes. Last time I went in there they said they wouldnt take my coupon and I have to go online to use it, which Ive never heard, then another time they wouldnt give me the bathroom code. It almost feels discriminatory. Since when do you need to go online to use a coupon. I could go on. Probably the worst service in town.

  • 5/5 Rosita E. 1 year ago on Google
    The team that works at night is awesome. Was there last night and I saw how they help each other and work efficiently. My chicken was delicious, the order was all right. I saw them working so hard, ordered inside and kept watching as I waited for my order. They were doing a lot of to go prepaid orders and were so fast. They deserve a raise and to have more help (please hire more employees, your location is great and as you keep doing the good job you are doing more clientele will come). Great job to all the employees at this location.

  • 1/5 Leslie F. 1 year ago on Google
    The cashier didn't enter the money I gave her correctly therefore not giving me my change back. She had to audit the register and still insisted that I didn't give her the money I gave her. She ended up giving me my change back but didn't apologize or anything. I'll never go there again!

  • 1/5 Erin-Therese L. 1 year ago on Google
    This is what 3 tacos al carbon looks like tonight. No salsa provide but they did put a spoon in my bag... so I can assemble my tacos. Thanks

  • 1/5 Alfredo M. 1 year ago on Google
    A coworker & I went to this Pollo Loco for lunch. After waiting an unusual time for our order the drive thru employee assured me everything was in the bag she handed us. Once we arrived to work we noticed the churros we ordered were missing & the Horchata drinks were extremely watered down. We tried reaching them at the provided number printed on the receipt more than 8 times & had no luck. We are still waiting to hear back from them, since we paid for items we never received.

  • 4/5 Ray R. 10 months ago on Google
    Food and service was good. Atmosphere was below par. It was very loud. Don't know if they were hammering something or the chopping of the chicken. It lasted for a few minutes. One of the workers was dancing in the lobby, and one was sweeping right next to me while I was trying to eat.

  • 5/5 David R. 10 months ago on Google
    We came to take a lunch break from Disneyland and they have this $5 bowls that are really good and convenient but what made it better the service there was extremely good and the food came out really fast. Would 100% recommend it

  • 5/5 Felipe R. 11 months ago on Google
    Pollo Loco and I have a long history together and they have never let me down. There are other pollo places that I could visit but I'm loyal, El Pollo Loco has earned my patronage for life.

  • 3/5 Repeatdc 2. 4 months ago on Google
    The employee working drive thru was very nice and patient. It was a smooth transaction. Food was average but customer was good

  • 5/5 Audrey G. 5 months ago on Google
    I really enjoy this location...im never disappointed. The service and food are always great. Absolutely love the chicken tortilla soup & pisole when available. 😋

  • 4/5 luis e. 8 months ago on Google
    Didn't seem like there was a lot of people but all the employees were still busy that they took a minute or two to take our order. But other than that, ok atmosphere inside the restaurant, great food, and great service.

  • 5/5 Sarah A. 6 months ago on Google
    I love this place. I only use the drive thru and the folks are super friendly and accurate. I've never left disappointed.


Call (714) 776-7195 Open on Google Maps

Amenities


  • Pets
    • ✓️ Dogs allowed outside
  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Healthy options
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through
    • ✓️ Curbside pickup
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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