I asked for a combo and they only gave me the sandwich. it took forever because the car in front had issues with them keep giving them their cheesecake back or something like that. When I got to the window they were just laughing at the car in front very unprofessional I understand they're young and it was late but very dissatisfied with this location. That's a second time I asked for a combo and they give me just the sandwich

I have been a faithful customer for a long time but lately I've been dealing with workers who are on the drive 🚗 tru take orders & cashier and they are really bad 👎 having bad attitude , very poor customer service no patience for customers , getting mad for nothing or just simple questions regarding the food or combos............

The dining room at this location closes at 8:00 p.m. but I've gone three times now between 6:00 and 7:00 and the doors are locked and they inform me they're closed I guess if they don't want business during business hours they don't want my business at all luckily there's plenty of fast food locations where I can spend my money

Jack in the box is not normally in my menu choices but today I decide to go for a shake, got a 'regular' shake and a 'regular' ice coffee for those two I paid $6.50 but the size really surprise me they are real small. Not coming ever again, McDonald's small shakes are $2 come on!! And costumer service let me tell you needs to improve like a 90%

Talk about False Advertising! Lady explained she closes in 30min so she cleaned the ice cream machine , but that's false bc they close in an a hour. I explained back this is 3rd JITB with same excuse (for frozen hot cocoa) I've been too in the last few days....TALK ABOUT LAZINESS & INCONSIDERATION! Please Don't waste your time here, take your money elsewhere ‼️ ‼️

Most likely the manager no name tag. Terrible customer service skills, should be working somewhere they need mad people. Coughing and refused to put on a mask

If I could give it less than one star, I would. Was waiting in the lobby, because drive-through was busy. One other guy in front of me. They serve him then tell me I have to wait literally in those words, and then proceed to help the entire drive through seven cars, and still refuse to acknowledge me, or take my order. After waiting for everybody to be served and still not being acknowledged, I ended up leaving without ordering any food. And just a heads up if you’re going to talk about somebody and insult them, you should make sure that they don’t know Spanish. All they were talking about the entire time was how long they were gonna make me wait horrible experience will drive across town to go to Jack-in-the-Box instead of this one that’s right by my house.

Worst Jack in the Box ever. Charges extra for sauce, rude employees, ALWAYS 100% gets at least 1-2 parts of your simplest order wrong, sometimes doesn't even fill your drink all the way, drive thru takes ages especially at night. This would be the last time I'll be visiting, and I used to love Jack in the Box and I'm surprised that this one is still up and running. Definitely needs a major change in management cuz this is not it.

Came last night at 1am. I saw the cook wasn't wearing gloves to handle the food. I told the cashier he should wear them when touching food, and she said it's okay he does not have to.

Really rude workers in the drive through taking your order just about everyone who works here should be fired management clearly doesn’t care based on the reviews it’s been going on for a long time can’t forget that this jack in the box never has certain items all other jack in the box have the biggest issue here is the workers zero people skills it’s nobody’s fault they hate there minimum wage job

i was asking for a 4 jack munchie meal and i was clear about it even show the picture they wanted to give me a mostrarla munchie. so i went back and told them they got my order wrong and the lady who was giving out the food roll her eyes at me and give me a ugly look.when i was pollution about it and they had charge me for the munchie meals

Ordered a burger combo with fries. Asked for a single honey mustard packet because I like it on my burger and with use the rest with my fries. Told I would be charged for extra sauce. I explained it wasn't "extra" sauce when I want one to go with my meal. The lady at the window proceeded to argue and kept pointing at the sign saying extra sauce will be charged an additional fee. I understand if you want extra on top of what you would recieve with a meal you should be charged. But when I have always recieved a free sauce with my meal because I am paying $16 for food and a shake, they seriously would rather argue than give me a single condiment packet? If I ordered a tender combo I was told I would not be charged for the sauce. But i would be for a burger combo? Jack in the box is my favorite fast food chain. This was my first time at this location and I will not be returning. They seriously wanted to charge for a sauce packet that I have always gotten with my meals and have always been told that, if I wanted more than a few, then I'd be charged. But for a single packet when I wanted something for my fries and burger? The employee said they always charge at their location. What I want to know is, how cheap is the franchise owner then? And was it worth losing a customer who moved to the area who goes out 1-2x a week for Jack? I will go out of my way to find a different location because of the tone of the worker and because I asked if it could be skipped this time because it was the first time at their location and I would be mindful in the future. It wasn't about the extra fee. It was about her tapping the window sticker every time I started to talk and say no exceptions could be made for free sauce. Only ketchup. I work in fast food. I will always work with the customer when explaining a policy that is either new or only enforced at my store. This location fails their customers. Never given a 1 star before. But it's for the way the situation was handled.

My niece's like this place. This location had good customer service. The kids said everything was good.

If i could give them a 0, I would. I ordered kids meal chicken strips for my kids, and they gave me spicy chicken strips. Order hot coffee, and it was cold old coffee. The restroom was dirty. I honestly don't recommend this restaurant.

Ordered three combos and asked for sauce and they proceeded to tell me I would be charged for it, when I asked why I would be charged for it they said it was a policy, I am not sure if this is true but it is incredibly greedy if so. How am I gonna buy three meals(spend more than $40) and not be able to receive a singe sauce with it. Will not be back!

3/23/2022 = 4 Star = i did online order using my apps, when i pick up my order. They never say hi , hello or thank you, or good morning . Will try again next time .

Waited in the dining room for about 5 min didn’t say hello or how may I help you was very unprofessional also when you order out you can’t get refills and or t machine is off in the dining area

The place looks clean and relaxed and people seemed to be friendly and nice and well mannered came in to pick up a couple tacos just my favorite hours are from early mid day and they close at 9 but the drive-through open till 2 o'clock in the morning

The worst customer service. The older lady that's blonde provided lots of attitude and rudeness for no reason and got the order incorrect and denied that we ordered something specific. Dirty dining. I hope management provides them with proper training

Outside the restaurant was clean. It was not busy and no excuse for the tables I saw that were dirty or trash on table. Too many transients entering the establishment and hanging around. I ordered tacos. I was not happy to see old brown lettuce when I opened to look inside my tacos. I picked it out which is something I should not have to be doing. I don’t recommend & I will not be returning.

The lady here JACKIE was being really rude through the drive through. Seriously the customer service here needs to be better .. we’ve been to different Jack in the Box & the way Jackie treated us here was beyond rude. She was also rushing me to make choices. Worst service ever! She literally told me to leave and move out of the way. Her attitude is not going to help this place.