The service was awful, irresponsible staff. Even though they had places available they told me to leave and they have promised that they will call the next day as they will reserve one room for me. But when I came with all my luggage to hotel they said that they haven't reserved any room. Such a shame for this kind of hotel

Simple room. Not much decoration. Small but okay beds. A lot of construction around the hotel causing no taxi access. Complimentary water provided but no kettle or room safe. The sink sprays water on the floor and on my clothes when turned on and the colour of the water is brown

worst place to stay in andijan. after 7 pm time to rest and they start music ar full volume when furniture also vibrate in room

Poor service,too expensive it’s not worth its cost, terrible receptionist,choose another one

Very loud musik till ten in the evening every day. Unable to get sleep. Unstable Internet conection. Wifi Router broke down every evening in the 1 floor.

good

Nice hotel, centrally located on Andijan. With Spa

Terrible reseptionist behavior, poor service

Good disco bar.

House keepers are friendly. 4th floor rooms are new room. Clean and comfortable. Park & street side room is better view. The other side room view is not good. You only can see poor and damaged small houses. Hotel manager and reception admin is terrible guys. Hotel breakfast restaurant doesn’t have bread toaster. I have requested manager to prepare toaster but he always says tomorrow morning. I requested at everyday but always tomorrow morning in 1 week. He didn’t care guest and he just said yes tomorrow whatever guest requested and he didn’t do anything. Claimed to reception administrator but he has same attitude. If guest doesn’t like hotel service, you can change other hotel and he doesn’t want to do anything for guest. Laundry service is terrible. White T shirt color has changed to dark yellowish. And normal shirt wrapped and put in the laundry bag and returned instead hanging. Everyday I requested shirt should be on hanger but always said yes tomorrow but nothing changed. They must be using dirty water for washing because hotel towels color is not also white. It’s dark yellowish color. I claimed seriously and just changed to another hotel. Another hotel Chinor is much better service and better room than Vella. Terrible service Vella Elegant hotel. I will never stay in this hotel again.

The quality of the hotel is satisfactory, simple and comfortable. Also, it would be even better if they improve the quality of services.