Below is my previous review, but my last stay changed that view. I was on the 4th floor this time and the hot water was not hot. I’m not sure if there was a scald protector on the shower, but it didn’t allow the water to get hot. Sink water was plenty hot. Friday, the day before my flight, I arrived back at the hotel around 1p. Tried to do laundry thinking it would be empty. It wasn’t but I left myself plenty of time to get it done. Whoever was using the machines, there is only one set, left theirs in the machines for hours. Staff was no help in assisting. There are no laundromats worth wasting the time driving to. I was told several guests are staying for long periods of time so they use the laundry often. That’s fine, but leaving the machines out of use for actual hours because people don’t set a timer is infuriating. If you are traveling and know you will need to do laundry, avoid this place. The hot water and not being able to do laundry is enough for me to never stay here again. Close to my destination which is a huge plus. The room was very clean and so was the rest of the property. Plenty of parking even when the hotel seemed to be at capacity.

The location of the hotel is great. You are 15 min from the Salem NH mall area and 20 min from the Lowell area. They have a decent breakfast with eggs, sausage, assorted breads and muffins, cereal, hot oatmeal, yogurt, and a waffle maker. The indoor pool was busy as it was a hot weekend. The rooms are plenty spacious but show their age. Everything is carpeted so if you have allergies, beware! Our ac unit didn't work great. We had it set as low as it would go (66) and when we returned from a scorching day on the softball field it was 74 in the room. It's also a loud unit. We could hear the people above us which was annoying. The bathtub had a super slow drain which left the tub dirty after washing all the infield dirt off of us. Just a few little things that make it an overall ok experience.

Had an excellent stay here with my family! The room was a decent size and our beds were comfortable. The morning breakfast had many options. The location didn't have many restaurants near by which made it hard since we had to drive to get something to eat.

As former Marriott employee I stay here often. It is clean, quiet with very nice rooms. The front desk is always prompt and pleasant and always able to accommodate my requests.

My fiancé, dog and I stayed here for almost a year. We lost our home and all other pets to a fire, leaving us homeless. The time spent at this hotel was wonderful. The compassion, care, support and hospitality the staff showed us is unmatched. They truly care about their guests. We had to leave because they’re no longer pet friendly and are undergoing renovations. The hotel we are in now is awful, from the staff down. They do not care about anything but money. I would highly suggest going to SpringHill suites when looking for a hotel that has quality employees, service, food and amenities. Thank you Shelli, Brian, and everyone else at SHS for making our stay an unforgettable one.

Stayed here based on previous stays at other Springhill Suites locations and unfortunately We left disappointed. This location did not have the same quality I’ve come to expect from Springhill. The building and lobby looked a bit run down and in need of some minor repairs. The room was not updated and in need of some cleaning and repair. The bathroom had mold on some of the caulking and a few spots in the ceiling. The vent fan was also pretty gross. The shower surround was original to the room and belonged in a budget hotel, and so on. To the positive, the beds were comfortable and the staff was friendly and helpful. Wouldn’t stay here again.

We had a great stay for Halloween weekend. The rooms are spacious, clean and modern. The breakfast was awesome and included waffles during the weekend and a variety of fruits, breads and scrambled eggs.

Yep. Good spot to stay. Room was clean, warm, and nicely appointed. There was a little bit of noise from the room above mine, but not really bothersome. I'll stay there again when traveling out that way.

The floors on the fourth floor over room 301 and 303 squeek because they were installed poorly. We felt like they were going to fall through onto us. The first time we complained, we were told not to worry because they had checked out and we wouldn't be bothered again. The next morning we complained to the manager and he told me" what do you want me to do the hotel was sold out and it is made of wood. " He stated he would give me a credit. He did not. We spent $750 for three nights on each room, and that's the kind of service we got. We are Platinum Elite members. We won't be using the services of that Marriott Hotel again. It's such a shame as we are huge Marriott fans!

I like Marriott because I appreciate the consistency. This location was good. My only issue was that I could hear the person upstairs walking and running their water faucet.

Great stay,clean also friendly.updated rooms ! We did find a string of hair here and there but nothing crazy. We're girls its happens we shed. The pool is small but decent and it was cold for being indoors but it's okay. Breakfast is ehh okay waffle taste like an ice cream cone. But I would go out next time for breakfast. Very bland. Honestly we would stay again ,very easy to check in and check out and friendly employees.

The hotel has been renovated. The down side is the AC is too close to the bed and very noisy. The elevator carpet very dirty needs to be cleaned or replaced with everything else. The breakfast OMG horrible I don't know what it was.

Would have given a full 5 star rating but Fire alarm went off for NO reason, in our room alone at 11:30pm!!!!!! Front Desk person tried to fix it, but was unable to. We had to move rooms in the middle of the night. General Manager acted quickly and took ownership of the event. The room(s) itself was good, and the day bed was so much nicer than having a fold out couch. The pool was cold, but in the heat of the weekend, the teens still had a few swims. Despite some other reviewers saying the breakfast was horrible, it was really just basic. We were there for 4 days and on only 1 did they have greek yoghurt, and by the 4th, they had no yoghurt at all....but it was a long weekend. The breads were fresh, but basic (all white bagels, english muffins, bread....no whole grain anything). Eggs were nice and fresh, and the salsa was a decent touch. Our teens loved the fresh waffle makers on the weekend. The coffee is exceptional, and the location is prime to head both into the city or to the coast. We would return, despite the issues.

The rooms are huge and clean. Staff was very helpful and prompt when we needed anything. Only negative is that the A/C unit ran all night. We didn't mind the noise, but a light sleeper would.

The hotel pool is not heated and very cold. If you want to take your children to swim, I don't recommend staying here.

The indoor pool is small. Rooms are clean. We were four adults and the two queen beds and the sofa bed which had a trunk bed were perfect for us.

My favorite hotel prices are very reasonable rooms are updated and always very clean. The staff is amazing and the free breakfast is delicious. Also, please do run plates in quite often in their parking lot and they don’t allow cars to get towed out of there because it’s private property and thank God they didn’t literally I wouldn’t say any other hotel in the area ever again

Good first impression, still looking forward to visiting the pool and exercise room. Decent stay overall, room was very nice and pretty quiet with a spacious layout. The exercise room was about what you'd expect, good free weights with adjustable bench. Breakfast was nice but I wish they did "make your own" Belgian waffle during the weekdays too. Also, very easy access to hiking trails directly behind the hotel. Great trail up and down the river.

I had 2 bookings at this hotel in February 2023. On the first trip on February 10-13, I checked in to visit with family before our trip to Ireland. I had just finished a long flight across the country an was looking forward to a day of relaxing before getting together. As a Titanium member I am use to being greeted and welcomed as such - the front desk did not even acknowledge us walking in the door with all of my luggage. I did a mobile check in and I was able to use my phone as the key at this location which is a feature that I love at hotels as I have accidentally locked myself out of a room before leaving the physical key inside. This property has an indoor pool, but not a jacuzzi. So I brought my suit for a swim to unwind after the flight. When I checked in I noticed the pool was closed and drained for repairs which the website did not mention. The room I booked was king suite which included a kitchenette with a mini fridge, microwave, small sink and a coffee maker. A desk area for working and a bathroom. The bed was comfortable enough and the room looked and smelled clean. The breakfast had the standard fare with various hot and cold options. On my return trip from Ireland February 24-27, again to visit family before flying home, I had booked my stay here as well. Granted I had booked these months in advance. I was generally satisfied with my first stay but greatly disappointed in my second attempt. It was a place to sleep close enough to family. I did mobile check in again and stopped at the front desk to re-check in this time as I needed to buy quarters for laundry and detergent for 10 days of travel clothes. I was greeted by the desk and told that there wasn’t any water available in the hotel until the next day due to construction in the hotel. I was offered a case a water for drinking for the inconvenience. So no showers, toilets to flush or laundry available until sometime the next day. This was not going to work with my schedule. They apologized and cancelled my reservation. I was now having to find another hotel on short notice nearby. If they had notified me ahead of time of this I could have found another place easily. Instead I ran around to two other properties until I found somewhere that would work. They also could’ve found an alternative location for me and transferred me to that property until theirs was property functioning. None of this happened. I expressed my situation to the hotel when they asked how my stay was (which did not happen). The response was “We're disappointed to hear that you were not satisfied with your experience with us. We are dedicated to providing our guests with quality service and comfort. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future.” Overall, I was very disappointed with this location and would not recommend it to friends. I am use to a better quality experience from Marriott properties as a Titanium member staying with them more than 75 times yearly. I have attached photos provided by the hotel website for your reference as I did not take any personally. My takeaway is Property Communication is the key to happy patrons.

The room was cleaned. AC made lots of noise. TV channels, many were not in service. The front desk did give us a discount from what we paid for the room. The price of room for 1 night was very expensive, around $270, not worth it. Also, the pool was not working because of construction. Hallway construction on the front lobby and plaster,etc. Will not return or recommend. Customers do ask about updates for the hotel, so you will not be disappointed like we were.

Hello, I was in your hotel few times and I think it was good stay, but I want ask now possible is connect to your network with my own router? I want do my own private network. Is it possible? Best regards

Family of 5 adults staying over for 1 night. 2 queen beds & a pull out couch. Clean room with a relaxing atmosphere. Beds were comfortable & pull out couch served its purpose (no pull out couch is comfortable) Clean working shower, sinks, hairdryer, & iron. Lots of outlets to charge phones & iPad. Staff was very accommodating when we needed an extra pillow & blanket in pulling them directly from the dryer...toasty warm! The breakfast was a FULL breakfast with eggs, turkey sausage, pork sausage, oatmeal, waffles, yogurt, toast, bagles, mini muffins, cereal, & FRESH fruit. They also had REAL maple syrup & FRESH wild blueberries for the oatmeal & waffles!!! Juice, coffee,milk, & oatmilk. All plastic wear, paper plates & cups were made of recycled materials & could be composted. The sugar & raw sugar for coffee was organic! Overall excellent stay, highly recommended!

For the price this hotel is a solid choice when on travel for work. Rooms are a bit outdated (don't expect a modern design or style) but it's clean and more spacious compared to many of Marriott's other chains of hotels. Service is friendly and the location is close to many companies in Andover. It's also close enough for a short drive to get some good food at a few local restaurants. With that said, I wouldn't recommend this hotel for families on vacation as it's no frills and basic. There's no "wow" factor whatsoever. It's best suited for those who need a clean place to stay for a several days for work travelers. Most all rooms include a small kitchen-like area with a sink and fridge, a small open TV room with a work desk, nice queen or king bed, and large sink and mirror area just outside the bathroom and shower, which is good sized. The layout is a bit strange with each area semi-secluded as opposed to an open layout, but I personally like it compared to the typical open yet very compact hotel room you typically get at other hotels for the same or a bit higher cost per night.

Nestled amongst trees in an immaculate nearby office park. Clean room, friendly staff, nice standard full breakfast. Easy access on and off I-93. Nice short tree-lined walks throughout the office park area.

Nice hotel for a one night stop while traveling. Nothing over the top spectacular, but perfectly acceptable with very kind staff. Breakfast options were great, too!

I had a bad experience for multiple reasons: - The first night I heard loud construction noises all night as if there is a service area/kitchen right next to my room. When I complained about it next morning they refused having any kitchen/service area but did change my room. But they couldn't give me the same King bed instead gave twin beds room. - There was no hot breakfast (eggs/toast etc) all 3 days of my stay. - One out of 3 days there was no veggie (or egg) options and I had to eat cereals. - Two out of 3 days there was just a small (cupcake size) veggie sandwich which is not enough for a breakfast. I had to pair it with cereals.

I was on a business trip up here for a few days, and my company made reservations for us at this hotel. The front desk staff were very friendly, the hotel and rooms were clean and the beds were more comfortable than many other hotels I've stayed at. The prices are also fair. Next time we're up here we will definitely stay here again. Thank you for making us feel welcomed!

This place was very nice. Larger than usual hotel rooms, good amenities. I took off one star for the room because mine smelled off. They had a carpet cleaning company in my room that day, and it probably just needed to air out more, but it was still something to manage. I opened the window to air it out and it was tolerable after about 2 hours.