Chili's Grill & Bar image

Chili's Grill & Bar

Restaurant Bar Hamburger restaurant Family restaurant American restaurant Bar and grill Mexican restaurant Tex mex restaurant

Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. People often mention service, good, restaurant, nice, great, chicken, drinks, waitress, staff, Great,


Address

131 River Rd, Andover, MA 01810

Website

www.chilis.com

Contact

(978) 686-5075

Price rating

$$ $$

Rating on Google Maps

4.00 (1.1K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: service (28) good (17) restaurant (12) nice (9) great (9) chicken (9) drinks (8) waitress (7) staff (7) Great (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Libi M. 1 year ago on Google • 235 reviews
    This restaurant is nice, with a varied menu and good atmosphere. The service was nice and the waiter was friendly. The food we ordered arrived quickly, some soft drinks are with free refill.
    3 people found this review helpful 👍

  • 4/5 Brooks S. 11 months ago on Google • 45 reviews
    Stayed at the La Quinta motel litterly 40 feet from this restaurant. Had a Swiss Mushroom burger along with other appetizers we ordered. Food was hot and very good for take out. They also have adult drinks to go. Very satisfied
    2 people found this review helpful 👍

  • 1/5 Mel B. 2 years ago on Google
    Customer service was awful the day I went. Sat at the bar and the woman that served me was nice nasty to me. She also treated the person who sat next to me much nicer. She asked him how his food was but never asked me. I was nice and polite. I really wondered if it was a race thing. I normally tip well but it hurt me to give the 15% but I did. Never will go again and I am a traveler.
    2 people found this review helpful 👍

  • 1/5 Anthony E. 1 year ago on Google
    Sat at the bar, the place was dead. Still took a bit to get a drink. Then the bartender had an ice cream Sunday delivered. She and another waitress sat in a bar both eating their ice cream. The manager sat with them. 25 minutes later a threw a ten on the bar and walked out. I've never seen such blatant disregard for patrons anywhere.
    2 people found this review helpful 👍

  • 4/5 Ogechi S. 1 year ago on Google • 62 reviews
    It's Chili's... A massive chain restaurant. You know what you are getting. Nonetheless, the food was good. The drinks were great. Friendly staff. Recommend for a quick sit-down meal.
    1 person found this review helpful 👍

  • 5/5 Richard M. 3 years ago on Google
    Food was delicious. I was a bit disappointed with the portion size on the sirloin. Only a 6oz. Great drinks. Cozy location. Most importantly. I had the most awesome waitress a hungry patron can ever ask for. Very polite and friendly. We'll be back soon.
    1 person found this review helpful 👍

  • 4/5 Kae 1 year ago on Google
    Food was good. Sat at the bar. Good vibes
    1 person found this review helpful 👍

  • 3/5 Crave 4 years ago on Google
    Awful, i am dusgusted with the service, we waited more than 10 minutes for someone to come to our table. Never coming back the service is poor here. The food is good tho
    1 person found this review helpful 👍

  • 2/5 Conor G. 4 years ago on Google
    Greasy chicken, mediocre fries, and lacklustre corn. The chips and salsa were also bad. This place is so overpriced for food that feels like it could be from a gas station. To be fair though, this is about as good as Chili's gets.
    1 person found this review helpful 👍

  • 5/5 Astrid Carmín V. 4 years ago on Google
    The waiter Daniel was extremely pleasant and should be making mucho more Dinero!
    1 person found this review helpful 👍

  • 1/5 Angel M. 3 years ago on Google
    Not a fan of this place... No respect. Very rude... Un accommodating... Very bad experience.. was treated very poorly. Here...
    1 person found this review helpful 👍

  • 3/5 Samuel W. 5 years ago on Google
    Pretty standard chili’s experience. Food was pretty good and relatively inexpensive. Good selection of beers and mixed drinks. Plenty of parking and easy access to I-93 and nearby hotels. I had the chicken enchilada soup and a chicken fajita. Pictures are of the Cajun pasta with jalapeño sausage, a smokehouse combo and the chicken fajita. Points taken off for the bathroom being very unclean
    1 person found this review helpful 👍

  • 5/5 jace w. 3 months ago on Google • 9 reviews New
    Cassie our incredible, outstanding, elite and classy waitress was beyond amazing. We'd also like to acknowledge Drink Ghost who was exceptional at his drink delivery precision. The food was bussing my slimes. No Cap. ALSO Cassie deserves multiple promotions for recalling our preferences 6+ months after our last visit. Please anoint her Queen Manager Deluxe. Sincerely, The Lemonade Boys (SLATT)

  • 1/5 Edward Mables I. 5 months ago on Google • 5 reviews
    My family and I arrived to have dinner. As we waited to be seated, I noticed two random women standing observing us and chuckling. One of the girls, with a jacket covering her shirt walked over asked us how many people in our party. Then she turned around and walked away, after she got two isle over she turned and looked at us. This appalled me, no matter the restaurant the concierge is expected to be welcoming and polite. I found her ignorant and simple. She didn’t identify herself as an employee and then without asking us to join her to a table walked away. We left, if this is the first impression of service I would not want to experience her or anyone being put out performing their duties bringing our food to the table. The restaurant was not even at half capacity but instead of asking us where we desired to sit she attempted to sit us in the center of an isle at and obviously dirty table. I turned to my party and suggested we go to another establishment. We proceeded to the Chateau right behind the Chili’s and found the service to be an extreme and pleasant opposite. By the way my family and I are of African decent.

  • 5/5 Josue U. 10 months ago on Google • 3 reviews
    The servers are the friendliest, and most detailed people I've had take my order. Will come back everyday for beer and recommend to all my friends.

  • 5/5 Maryellen T. 2 months ago on Google • 3 reviews New
    The ladies are fantastic here!! Briana was a treat behind the bar and served every drink with a smile! Cassie popped in and dropped the laughs. Highly recommend..: come visit

  • 3/5 Jim T. 4 years ago on Google
    Food was good and service quickandfriendly. Exactly what you would expect from a chain restaurant

  • 4/5 Rafael N. 4 years ago on Google
    Great place to eat. Prices are not high and the personnel is very nice. Definitely I would come back.

  • 3/5 Isaac F. 4 years ago on Google
    I ordered online and I believe the food was not enough for the price paid. I would not have paid more than $9 for such dish. Overall the food was good but not enough. So 3 stars.

  • 5/5 Manan G. 1 year ago on Google
    This is an absolutely amazing Chili's location. The servers are extremely friendly: - the person who took my order very patiently explained me the new items on the menu. - While I was ordering drinks, she and also suggested me the current deals on margaritas(which I didn't knew). It knocked down my my bill $20 at least. - She also kept checking multiple times if I needed something more. - Lastly everything on menu is fairly priced and delivers an easy checkout process.

  • 4/5 北美王三 4 years ago on Google
    Nice food with reasonable price

  • 5/5 Arthur J. 4 years ago on Google
    This place is worth giving a shot. They have large portions for convenient prices. Consistently neat and with great mood. Will come visit again.

  • 5/5 Leonardo V. 4 years ago on Google
    Excellent service, nice people, excellent food...

  • 2/5 Michael S. 1 year ago on Google
    I go to this place frequently as chili's is a family favorite and this location is closest to us. However, the experience is never consistent. Occasionally we receive good service, but mostly service is fair. And food is either Good or really bad. I Have had a couple experiences with undercooked chicken. If I had other options for Chili's near me, I would choose the other locations.

  • 5/5 Owais K. 1 year ago on Google
    Great food, great portions, great service!

  • 1/5 Luo T. 1 year ago on Google
    Honestly the worst chilis I've been to. All of the soups and drinks were watered down and I found something in my entrée and some weird things in my soup. It was absolutely terrible and disgusting, I felt genuinely sick after being here. The entire experience was chaotic with the waitress not really knowing how to take our order too. Wouldn't recommend this one. Find another chili's location and save yourself the hassle. There are better ones, trust me.

  • 4/5 William M. 1 year ago on Google
    We eat here a fair amount because Chilli's is reasonably priced (though not as well as pre-pandemic) and has generally decent food. Personally, I like the fajitas but shy away from their breaded chicken dishes. They have a decent entry level steak offering as well. The staff at this location is better than most.

  • 2/5 Jazzy D. 10 months ago on Google
    I wish I knew my servers name but she literally sucked. We went to go eat last night and All I know she had bangs and super soft sweet voice but we told her they were separate checks from the beginning. She messed up our nachos, she charged us multiple times and it was so difficult for us to pay at the end. She said she would delete what we paid for and redo the checks. We paid and we looked at the receipt and we were still charged wrong. We were so upset we just ended up leaving. Food was good service was lousy.

  • 5/5 kenny r. 10 months ago on Google
    Very friendly staff, quick service, and Cassie is always killing it

  • 1/5 James 10 months ago on Google
    The food was just ok. Our waitress wasn't attentive and the atmosphere was really bad. What do you expect being prejudice state.

  • 2/5 Brian C. 1 year ago on Google
    Typical Chilis food. Below average and you could probably cook it better yourself. Servings are small, and Nachos were just cheese on about 10 chips - thats a small plate not an appetizer. Gets 2 stars for the cleanliness alone. The service was attentive but had no concept of wanting to take away dirty dishes or used cups / menus. Overall Chilis hasn't changed in over 10 years and don't go expecting it to.

  • 3/5 Chris B. 7 months ago on Google
    It is not the same restaurant it was just a few years ago. The nachos are not the traditional pile of nachos anymore either. I'm leaving hungry and fifty dollars lighter! The big question is, will I come back.. I'll think about options first.

  • 5/5 Jodi K. 7 months ago on Google
    Great end of day-post-college-orientation fun with some new Mom-friends! Margs and good food enjoyed. Location was conveniently next to a La Quinta hotel where many stayed overnight.

  • 5/5 Andy D. 3 years ago on Google
    Great time all the time

  • 4/5 Joana H. 3 years ago on Google
    The new touchless take out service is better and quicker at times than pre covid take out service for sure. Hope they keep this option long tem

  • 5/5 Mark Z. 3 years ago on Google
    At the moment you come to this place team give you an agreeable feeling. Very congenial team, it is a lovely restaurant to pass time with your friends or with your date. enjoyable meals, experienced chef, comfortable pay and courteous service. Warmly recommended.

  • 1/5 Chef _. 3 years ago on Google
    I feel bad because the one waitress is really nice but the service here is absolutely atrocious and it’s not even the servers fault. They are clearly understaffed and it needs to be rectified sooner than later. It’s too bad because this place is right by the LaQuinta hotel which is super convenient but not worth it.

  • 5/5 timothy m. 3 years ago on Google
    The Queso Burger is amazingly delicious. Great service, clean restaurant.

  • 5/5 Alex M. 3 years ago on Google
    Been coming here for years. Place is great but clearly Covid has made an impact people should be more patient

  • 5/5 Freda S. 3 years ago on Google
    This restaurant is fantastic! Highly recommend this restaurant.

  • 3/5 Un dia a la v. 3 years ago on Google
    I have never made a review but if this is worth it for the restaurants to improve their quality then I decided to do it ... aside I must say that the food was not so bad, but the service to bring it to you is orrible. about an hour waiting for dinner and another half an hour for a dessert that I think must be almost ready beforehand. the wait was too much.

  • 1/5 york m. 3 years ago on Google
    Wow. Be respectful. Shame on this place.....

  • 3/5 Edward B. 3 years ago on Google
    Staff was excellent but the food was just ok.

  • 3/5 Arri A. 3 years ago on Google
    Food was not great but not bad either. Somewhere in between, service was good.

  • 4/5 Michael T. 3 years ago on Google
    Good food. Chris is a grwat bartender/waiter

  • 5/5 Carmela M. 3 years ago on Google
    The best al coco restaurante 😋😋😋

  • 5/5 Michelle T. 3 years ago on Google
    Food n service great

  • 5/5 Mehdi Si M. 3 years ago on Google
    My favorite at chili's: the triple dipper!

  • 5/5 LUIS T. 4 years ago on Google
    GOOD food and attendence 💪💪💪💪

  • 5/5 D De Los S. 3 years ago on Google
    Quick service. Excellent customer service.

  • 4/5 Shashank S. 3 years ago on Google
    nice place for a quick bite.

  • 5/5 Edward C. 3 years ago on Google
    Great atmosphere! Friendly staff!

  • 1/5 Sumedha C. 3 years ago on Google
    Chillis team at River road outlet was a real led down!! They served meat with the vegetarian on the go order even after taking the specifications during placing the order in person at the outlet. Then they were passing the buck from cashier to the kitchen staff then owing to the crowded outlet being Sunday evening for the mix up. Finally our call landed with the Manager, who apologised for this goof up and promised for a refund for our 2 orders. It’s been a month now and we have still not received any refund. Really disappointed with the customer service..

  • 3/5 Pete L. 3 years ago on Google
    Wait staff was amazing however kitchen was slow

  • 2/5 Sonia V. 3 years ago on Google
    Forgot to bring out the appetizer. Waited forever for food and customer service from our waitress was not good...

  • 4/5 Vinny C. 3 years ago on Google
    Meet friends from out of town for dinner drinks & laughs, good nite!!

  • 1/5 Bhagya D. 3 years ago on Google
    I have been to chillies multiple times. I love their South West chicken soup. But this time I ordered tex mex chicken Chipotle bowl. There was a barcode sticker piece on the avocados.

  • 2/5 Dave C. 3 years ago on Google
    I visited Chillis today and what a disappointment. The place was empty except for one other party already seated and eating. I stood waiting for a hostess for quite some time, even though I was clearly visible. After we were seated the hostess ran back into the kitchen and no one ever came out. After a solid 5 minutes sitting there waiting for someone to show up, I got up and left. I will never visit Chillis again

  • 1/5 jffry m. 3 years ago on Google
    This place is bad even during the pandemic. I had to wait for an online order for an additional 45 minutes. The food was not even hot. We literally had to reheat everything. Complete disappointment

  • 4/5 Riley L. 4 years ago on Google
    BRING BACK THE FLATBREAD PIZZA!! I would always come for the margarita flatbread pizza, heartbroken when they took it off the menu:(

  • 1/5 Jeremy G. 4 years ago on Google
    62 dollar order All food bitter cold was in parking lot 2 min. from suggested time. Spent over 15 min sitting in parking lot Nachos just soaked and soggy Dill pickles soggy Burger Cold Cold fries Cold sausage yum.....just sad Really disappointed Called twice Texted here twice I wish they had an excuse like being extremely busy but you can't dine in right now and 4 cars in to go. Will say I have been inside to eat and it was always good. Kinda bummed out Quick update warmed up chicken and sausage was great but rest couldn't do much with .

  • 4/5 Maria G. 4 years ago on Google
    Very good food love taking out

  • 5/5 Timothy t. 4 years ago on Google
    Even when it was really packed food was great margaritas were amazing and people were friendly

  • 5/5 Ollie S. 3 years ago on Google
    This place is Awesome! The staff are fast, efficient, and so nice. Highly recommend this restaurant.

  • 5/5 James D. 2 months ago on Google • 1 review New
    From the moment I stepped into Cassie's food service, I knew I was in for a treat. The warm ambiance paired with Cassie's welcoming smile set the stage for an exceptional dining experience. The menu offerings were diverse and inventive, showcasing Cassie's culinary creativity and passion for fresh, quality ingredients. Each dish was a masterpiece, expertly crafted and bursting with flavor. From the appetizers to the desserts, every bite was a delight to the senses. Cassie's attention to detail and dedication to customer satisfaction truly shines through in every aspect of the dining experience. Whether you're a seasoned foodie or just looking for a memorable meal, I highly recommend Cassie's food service for an unforgettable culinary journey.


Call (978) 686-5075 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Hard liquor
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Happy hour food
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Happy hour drinks
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Curbside pickup

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