2/5 tina S. 10 months ago on Google
I
am
writing
this
review
with
disappointment
regarding
our
recent
experience
with
Shish
Kabob
Restaurant.
Not
only
did
they
fail
to
uphold
their
verbal
agreement
for
our
takeout
party,
but
they
also
overcharged
us,
despite
the
acceptable
quality
of
their
food.
Our
trust
was
shattered,
and
it
is
essential
to
share
our
unpleasant
encounters
with
others.
We
contacted
Shish
Kabob
Restaurant
well
in
advance
to
arrange
a
takeout
party
for
a
special
occasion.
During
the
phone
conversation,
we
discussed
the
specific
details
of
our
order,
including
the
menu
items,
quantities,
and
agreed-upon
pricing.
The
restaurant
staff
seemed
accommodating
and
assured
us
they
would
fulfill
our
requests
as
discussed.
On
the
day
of
the
takeout
party,
we
arrived
to
collect
our
order
with
high
expectations,
to
our
astonishment,
we
were
handed
a
bill
that
was
substantially
higher
than
what
we
had
agreed
upon.
The
overcharging
was
unjustified,
given
that
the
quality
of
the
food
was
acceptable,
but
not
exceptional
enough
to
warrant
such
a
steep
increase
in
pricing.
Shish
Kabob
Restaurant's
blatant
disregard
for
our
agreed-upon
price
only
exacerbated
our
disappointment.
As
a
result
of
this
experience,
I
cannot
in
good
conscience
recommend
Shish
Kabob
Restaurant
to
anyone,
especially
for
special
occasions
or
events.
Their
unreliability
and
unfair
business
practices
have
left
a
lasting
negative
impression.
In
conclusion,
Shish
Kabob
Restaurant's
failure
to
honour
our
verbal
agreement
for
the
takeout
party
and
their
overcharging
have
left
us
feeling
deceived
as
customers.
I
sincerely
hope
that
this
review
serves
as
a
inform
to
others
and
encourages
the
restaurant
to
reevaluate
its
practices
and
prioritize
customer
satisfaction.
---------------------------
In
response
to
Restaurant:
Thank
you
for
your
prompt
response.
However,
I
would
like
to
clarify
the
situation
regarding
the
agreed-upon
quantity
of
appetizers.
On
our
verbal
contract,
we
requested
5
portions
of
appetizers
(
then
you
kindly
suggested
that
as
a
gift
due
to
our
previous
deals,
although
your
colleagues
claimed
they
were
not
aware
of
this
suggestion)
then
we
said
we
would
bring
our
own
container.
On
the
day
of
the
event,
without
any
further
confirmation
or
discussion,
the
appetizers
were
filled
with
10
portions
(please
be
advised
that
as
a
customer,
we
have
no
idea
how
many
portions
the
capacity
of
each
container
and
it
should
be
clarified
by
the
restaurant,
we
didn’t
request
for
more!!
So
not
only
did
we
not
get
5
portions
as
a
gift,
we
paid
for
10)
This
exceeded
our
original
agreement
and
led
to
the
discrepancy.
Nevertheless,
it
is
important
to
honor
the
terms
of
the
initial
agreement
to
ensure
a
smooth
and
satisfactory
experience
for
both
parties.
It
is
not
professional
behavior
to
threaten
to
sue
in
response
to
an
polite
opinion.