The battery died on my friend''s Smart For Two car. Nobody knows where the battery is located in the smart car and what is the best to fix the situation. Martyn at Canadian Tire guided me through all the points about it at YouTube and very patiently wrote the notes for each step for me. He also helped me to choose right tools for it. His introduction worked well and the problem was resolved perfectly! After it, while back to the same store for following up, the other Canadian Tire staff Peter also very patiently did all the following up work and even very kindly offered more time and help on testing and so on. Just as nice as Martyn. While I was waiting at the store,the other staff Scott also always checked with me and other customers to see if everyone was well taken care of, he answered my questions and was also very supportive. All of them make Canadian Tire's service and caring to the customers shine! They made me like Canadian Tires and Canada more!

I went to this Canadian Tire auto shop for auto service mainly because it's close to where I live. Back in May 2022, my car's engine light was on so I took the car to the shop. They told me it was faulty engine oxygen sensor and got a quote of $390. Later on, got a text from 'manager' Scott saying the cost of the repair is $530. I told him the quote was $390 then he backtracked that he got it wrong. Engine light issue was fixed. Mid-July I went back for a basic oil change service. Few days later, while driving, the brake started failing. I brought the car to the shop, I was told it was leaking brake fluid hose and they did notice some leakage when they did the basic oil change service but didn't tell me about it. They said if I leave the car in the shop, they would get to it when they can. A week later, they finally texted me saying they can fix the brake issue. When I went to pick up the car and paid for the service ($340), the car engine sounded rattled and engine light was on again. Went back in the shop and talked to Peter then again 'manager' Scott'. They said they did notice the engine light was on when they tested the car after the brake fix. Of course again no one told me about that when I picked up the car. I asked why the engine of my car suddenly having issues, they said that I have an old car. They didn't do anything to the engine and 'they are not that type of shop scamming customers'. They wanted to charge me $140 to diagnose the problem. I told them I will never use them again and walked out. What a nightmare! I don't think they are competent professionals. They are rude and definitely not helpful. I'd suggest anyone considering using their service to think again. You may end up in the nightmare situation as I did.

Just had 4 new tires installed on my Mini. Excellent advice, speedy service, and very nice to deal with. I wasn't sure what tires to get and the advice was very helpful. I also really liked the text communication. Makes it easy. This is second time I've used them for tires on both my cars. Highly recommend.

I would like to thank you for great service, and specially Peter for keeping me update about vehicle status. I got engine light on during weekend and I had an important trip this week. While all the autoservice shops offered an appointment in a month, staff in Canadian tire asked me to leave the car and they will check it as soon as they can. It's something that most of the autoservices don't offer and they should think about it that people cannot wait a month for just checking their car. Meanwhile quality of service was great.

I was thrilled to receive a balance and alignment on short notice. The staff (Gary and Scott) were friendly and under promised and over delivered. I will 100% be back for ongoing 4 wheeling needs and recommend my family and friends see you too!

Had my tires changed at another shop and was told I needed brakes done and control arm replaced. Brakes absolutely needed to be done, but I wanted to call around for some second opinions and prices. I called 5 different shops in Victoria and Canadian Tire at Cedar Hill beat all the other shops for brake pricing by $200+ for comparable premium parts. They also were 1 of 2 shops that warned me about callipers sometimes needing done (300-500 per side) when the brake pads and rotors are changed, most shops will not tell you this before starting the work I discovered! Appreciate them being upfront. To make my experience even better, I asked for a second opinion on the control arm and they inspected and they explained that it doesn't need urgent attention and is totally fine for now only slight signs of aging. This was much different than almost being talked into a 12 hour labour job to swap the control arm at another shop! Great smooth service, able to fit me in quickly, communicative via text which is nice, will make it a priority to come back here next time I need service!

The team at the Cedar Hill Canadian Tire is fabulous! My car broke down so I called CT. They assessed, ordered parts and fixed my vehicle on the same day. Gary in particular exemplified excellent customer service…I will definitely be returning in the future.

I took my car there for safety inspection. They found that it needed rear shocks, which they replaced on the same day so I didn't need to take it there again another day. Everyone was very friendly and professional. I was very happy with their service.

Don't waste your time, energy and patience trying to call. Even if they have your car they won't answer the phone. I don't think they've answered a phone call in the last 3+ years I've been using them even after waiting for hours on hold. You essentially have to drive there to get customer service which is hard to do when they have your car. How they've been getting away with this for so long baffles me. When I go to the store in person I watch the employees actively avoid the phone, like they dont think its their job to answer. It's a poor reflection of their customer service and management capabilites and unfortunately has me questioning the integrity of the entire store. I'd recommend the Hillside location if you want to speak to a human. Always get great service there. Edit: in regards to your reply 1. nobody replied to me via text or phone. 2. You are the only business in town I know of that is so busy and understaffed that they can't pick up a phone. Apparently the other Canadian Tire owners and managers have figured it out, even with far more 'in-store customers'. Maybe they can send some tips your way. 3. You guys never picked up your phone even long before the pandemic so this is nothing new. 4. Your lack of accountability says a lot, this appears to be a management/owner issue. I think 2 stars is fair.

I had an excellent experience at this location. The customer service was excellent. Their mechanic Don, really went above and beyond, and my vehicle runs better than I ever expected as a result. Thank you guys!

Had some horrible noises coming from the front end of my truck. Repairs were done quickly and at reasonable cost for my old truck. They did good work and have a great system for quotes and getting the work done.