The Runners' Den image

The Runners' Den

Sporting goods store

👍👍 Brilliant service! Ronin took time to measure the size of the feet analyze how I walk and run to suggest the right fit. He was very knowledgeable on the different types of shoes and how one fits and feels vs the other. We spent over 2 hours at the store and left feeling very satisfied. I will be buy... People often mention shoes, service, running, knowledgeable, customer, great, find, staff,


Address

239 Newport Dr, Port Moody, BC V3H 5C9, Canada

Website

runnersden.ca

Contact

+1 604-461-8330

Rating on Google Maps

4.90 (140 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 AM to 5 PM
  • Sunday: 10 AM to 5 PM
  • Monday: 10 AM to 5 PM
  • Tuesday: 10 AM to 5 PM
  • Wednesday: 10 AM to 5 PM
  • Thursday: 10 AM to 5 PM
  • Friday: 10 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: shoes (17) service (9) running (8) knowledgeable (8) customer (7) great (6) find (6) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 dee t. 1 year ago on Google
    I had a great experience with the Runners Den. I walked in and was greeted kindly, even though I do not look anything like a runner. The sales person asked if she could help and I explained to her my wishes. I am a diabetic with neuropathy and arthritis, my feet ache and I can just never find comfortable shoes. She measured my feet, looked at the wear on my old shoes, asked a few questions then went into the back room and returned with a few boxes of running shoes. Long story short, I left with 2 pairs of comfortable, a positive feeling and it didn't cost as much as I was expecting. 300 instead of the expected 500 dollars. They had a number of wide fitting, high arched shoes, I am very pleased with my purchase and I will return again! Thank you, and I am sorry I didn't get your name!! You are a lucky charm!!
    1 person found this review helpful 👍

  • 5/5 Chris J. 1 year ago on Google
    If you need great advice, brand selection and very knowledgeable staff, this is the place to go. Paul spent twenty minutes or so discussing my walking needs and he provided several great shoe choices, and some excellent advice for pre and post walk stretching. Will definitely shop here again.
    1 person found this review helpful 👍

  • 5/5 Danisha C. 1 year ago on Google
    Amazing customer service! Amy helped me in choosing a correct trail runner. She was very knowledgeable on the different shoes and what they were best suited for. She was also patient with my indecisiveness. I was so happy with my purchase (Hoka) that I eneded up coming back for a second pair for work. I was helped by Clara that also gave me all the information and patience I needed! Thank you ladies 🙂
    1 person found this review helpful 👍

  • 5/5 Pradyumna G. 1 year ago on Google
    Brilliant service! Ronin took time to measure the size of the feet analyze how I walk and run to suggest the right fit. He was very knowledgeable on the different types of shoes and how one fits and feels vs the other. We spent over 2 hours at the store and left feeling very satisfied. I will be buying all of my running gear going forth from here. Hands down the best customer service I have experienced in a while!
    1 person found this review helpful 👍

  • 5/5 Melisa B. 1 year ago on Google
    Very friendly and knowledgeable customer service. Whenever have entered the store, I have been pleasantly greeted and given top notch service to find the right pair of shoes. They also helped me find the right hydration vest for my needs.

  • 5/5 Bret M. 1 year ago on Google
    Paul & Penny have been helping me for years and making sure I have the right shoes for running and hiking. Simply the best and they really care about making sure you’re fitted right and happy. Wouldn’t go anywhere else to get shoes!

  • 5/5 Rachel G. 2 years ago on Google
    Amy was such a sweetheart! She has helped me twice now find exactly what I was looking for and had all the answers to my specific questions about running shoes and which would suit me best. She always showed a bunch of options and was super understanding of my price point. The Runner’s Den is the best running store around!

  • 5/5 Ryan A. 2 years ago on Google
    Had a great experience buying trail running shoes. The staff was super friendly, knowledgeable and wanted to help! They also had 5 different options all in size 12 which is rare! Will go back and highly recommend

  • 5/5 Lorraine D. 2 years ago on Google
    Fantastic customer service. I really needed new running shoes. The lady that helped me was so friendly and knowledgeable. It turns out I've been wearing the wrong size shoe (which explains a lot). I left with two pairs that I am looking forward to wearing. Would highly recommend going here. I will be returning as soon as I need new trainers again.

  • 5/5 Joe P. 10 months ago on Google
    Love this place!! The staff is amazing, they recommended a pair of Hoka’s as I was going on a European trip and I told them I would be walking a great deal. The shoes they recommended were a life saver as I have ankle and knee issues!!! I’m 100% going back and only buying from these folks!! Go there, pricing is great comparatively and they know what they’re talking about!!!

  • 5/5 Judy M. 1 year ago on Google
    The staff are extremely knowledgeable here and try their best to find the best fit for you. This is my go-to place to find high quality, supportive shoes. Definitely check them out if you're in the market to invest in good shoes.

  • 5/5 yang f. 11 months ago on Google
    Excellent customer service and staff are friendly and knowledgeable. They also carry larger ladies sizes which is a bonus. This is our one stop shop for athletic shoes for our family.

  • 5/5 Laura E. 1 year ago on Google
    I just brought a pair of running shoes (Brooks Ghost) from the store this afternoon. I’m so impressed with the customer service and knowledge of the staff. I’m very happy with my purchase. Thank you!

  • 5/5 Hannah D. 1 year ago on Google
    Great customer service and prices! My new go to place for runners, for sure.


Call +1 604-461-8330 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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