The El Kala National Park and Biosphere Reserve is one of the national parks of Algeria in the extreme north-east of the country. It is home to several lakes and a unique ecosystem in the Mediterranean basin. Several parts of the park have been designated as protected Ramsar sites.

Apart from the hotel room being comfortable, there was nothing else pleasant about our stay. 1) Breakfast service: - There was no attempt to manage the large amount of guests waiting to eat breakfast due to covid protocols. More than one year into the pandemic, there was no system in place to organize breakfast so that there would be social distancing. No option of sending breakfast as room service, or giving guests a specific time window to eat. We were just left waiting in a chaotic line for more than half an hour to eat. - The omelette was undercooked. - Coffee was unavailable and had to wait for more than half an hour to get a tiny cup of coffee. The waiter was unresponsive and I had to get up and find and get coffee myself. When coffee was eventually served, it came in a dirty cup. - Food items finished quickly before breakfast even ended and when restocked they were placed as if the hotel was trying to feed dogs (luncheon meat and cheese was wrapped, not cut into slices, other food items were in a mess, area was not cleaned). 2) Bar service - There was no menu available, and after we insisted to see a menu we were given one. we ordered from the menu and they said several items from that menu were not available as it was outdated. We asked what was available to eat and they said there was no food available, while right next to us there was someone eating a hamburger. The servers then said "yes, actually we have hamburgers". Minutes later, we saw customers being served platters - mixed grill and even desserts for example. - The cappuccino was served cold. This was rectified by the server, who gave us second cups. 3) Facilities - The elevators do not function properly. They stop at almost each floor. Despite the building having 5 elevators, it still takes an average of 10-15 minutes just to go from your hotel room to the lobby or vice versa. 4) Room service - The cleaning staff on several occasions tried to enter the room just after 9 am. Most hotels do not have cleaning staff waking you up and instead come by in the late morning/early afternoon. - The room service menu is dire. If you missed dinner, good luck trying to order any food past 11 pm. Also, no alcohol menu was ever provided, either online or in the hotel. You had to ask them for each and every bottle that you could think of and how much it would cost. 5) General hotel service - Staff were often rude to us before realizing we were residents. At night they would not let us back in to the hotel until we had to convince them we were residents. This was after four nights when you'd think they would have memorized our faces by now. - Prepare to wait for a long time everywhere. At the entrance to get your bags searched, because the woman in front of you insists on bringing her food from outside and the security guard flirting with her. At the reception while a guests tries to settle her bill and the receptionist doesn't understand how the billing works. At the restaurant or bar, when they don't get your order right.

(Translated by Google) The National Park of the article # Lake Tuna, El Taref State It is a lake full of various trees and plants and harbor animal and vegetable species such as cork trees and marine and milky pines, and it is one of the areas classified in the Ramsar Convention for Wet Areas It is located near the city of El-Kala and also contains an overnight hostel (Original) الحضيرة الوطنية للقالة #بحيرة_طونڨة ولاية الطارف هي بحيرة مليئة بمختلف الأشجار والنباتات وتأوي أنواعا حيوانية ونباتية كأشجار الفلين والصنوبر البحري والحلبي، وهي من المناطق المصنفة في اتفاقية رامسار للمناطق الرطبة تقع بالقرب من مدينة القالة كما تحتوى على نزل للمبيت

Situated along the coastline of Annaba, the hotel offers an unparalleled experience of luxury and comfort in the city. It is right in the heart of the city, and its prime location grants you easy access to both business and leisure destinations. It has world-class amenities and exceptional service, with a team of friendly professionals that ensures a memorable stay. This attentive staff dedicated to meeting every need set this hotel apart from all other hotels of the city. It provides a seamless blend of modern elegance and Algerian hospitality. From its great accommodations to its exquisite dining options, this hotel stands as a beacon of refinement amidst the hospitality landscape of Annaba and is unmatched by any other hotel in the city.

(Translated by Google) This place is great for family tourism and a feeling of the calmness of nature and the wilds (Original) هذا المكان رائع لسياحة العائلية وشعور بهدوء الطبيعة و البراري

(Translated by Google) A place of splendor, God willing (Original) مكان روعة مشاء الله

(Translated by Google) Al-Zaytoonah Municipality (Original) بلدية الزيتونة ولاية الطارف مكان للراحة والاستجمام التابع للحضيرة الوطنية القالة

When we booked this hotel, we were swayed by its lavish appearance. It didn't disappoint. The receptionists were quite helpful and relentlessly accommodating. Our room was nice and clean and so spacious. Breakfast was freshly cooked, delicious, and presented beautifully! I would recommend anyone who is looking for peace and quiet in a relaxing spot to stay at the Sheraton Annaba.

I believe it's the best hotel in Annaba, however it's not perfect, basically it's the best of the worst 🤷

(Translated by Google) My precious (Original) بلادي الغالية

(Translated by Google) The town of bougous which located on the Algérotunisiennes fountains, a region rich in cork because it has a large area of ​​forest in .. As well as it contains great places and landscapes has dark forests and rare plants. (Original) La commune de bougous qui situé sur la fontières Algérotunisiennes , une région riche en liége car elle compte une grande surface de forêts dedans.. Ainsi que elle contient des endroits et des paysages formidables a des forêts sombres et des plantes rares ..

Very deeply disappointed by this Hotel. The only thing that ties it to the Sheraton chain is the name! Absolute worst case of mismanagement that I have seen in Algeria. I do not know the standards by which they hired the staff, but they are in no way familiar with the basics of hospitality and accommodating the guests. The receptionist Amira is rude, impolite, unprofessional, and inefficient, she did not allow me to check in early, although I had requested it and sent them my arrival time days in advance. She refused to help although she could. Her colleague Sabri on the other hand was very polite and he helped me check in early without any fuss. The staff rang to my room at 2 AM because they forgot to check my card details. Instead of emailing me or leaving me a notice, or calling for details, they chose to deactivate my key, so I went all the way up to my room only to come back again. The buffet was below average, I’ve stayed at 3-star hotels that offered a wider variety. The rooms are not sound proof. On my first night there was an event at the hotel, and I heard loud music very late at night and could not sleep. My advice to any shareholders, change the manager, change the staff, or educate them! My advice to potential guests, you’ll find other better hotels, this is a big fiasco.

the reception staff were not professional at all and room service took about 2 hours to serve us dinner (I ordered two sandwiches). the room was good the food too. To conclude my review I did not feel as if I was in a 5 star hotel.

(Translated by Google) Emmm I do not know what to say. There are a lot of animals. But they are so sad :( (Original) Emmm je ne sais pas quoi dire. Y a pas mal d'animaux. Mais ils font tellement de peine :(

Good place

It is cool algeria

(Translated by Google) I visited this place in 2014..I found it to be clean spacious family but lack of amenities (Original) J'ai visité cet endroit en 2014..j'ai trouvé que c'est propre familiale spacieux mais ya un manque de commodités

Very bad room service. Awful experience and not professional at all.

Some items are broke in the toilets. I forgot also my charger and some clothes when i left. When i came back few days after. They told me that they didn’t find anything. So be cautious. If you lose something you will never get it back

i stay once a month in this hotel...since the change of management this hotel has been very bad in every aspect. avoid if possible.

(Translated by Google) Very beautiful forest (Original) غابات جميلة جدا

(Translated by Google) My house near my shop (Original) Ma maison à proximité mon magasin

(Translated by Google) A wonderful and picturesque place for nature lovers and tranquility (Original) مكان رائع وخلاب لمحبي الطبيعة والهدوء

(Translated by Google) The place is very cool (Original) المكان رائع جدا

Graduation médecine 2023 It was a horrible horrible organization. It's a shame in five starts hotel such organization. Shame . I'm mortified as such chaos in a supposed to be one of the best hotels in the region.

Just amazing & wonderful places 👍🏻

For

I had a amazing time in Annaba, the rooms weren’t that proper i have high expectations as a 5 stars hotel. And the service was so good all the staff was friendly and the best was wassim who always made sure to get us our room service food on time Here he is sitting in the middle

(Translated by Google) A magnificent view (Original) منظر روعة

As a frequent business traveler to Annaba, I have come to rely on Sheraton Annaba as my go-to accommodation, and for good reason. This hotel consistently offers an outstanding experience, making my trips both productive and enjoyable. The rooms at Sheraton Annaba are a testament to comfort and functionality. They strike the perfect balance between modern amenities and a calming ambiance. The beds are plush and the workspaces well-appointed, making it easy to stay focused and productive. The hotel's dining options are top-notch. From the sumptuous breakfast buffet to the exquisite à la carte menu, every meal is a delight. The culinary team consistently delivers a diverse range of delicious dishes, catering to various palates.

I highly recommend this hotel to anyone looking for a comfortable and relaxing stay. The rooms are spacious and well-equipped, and the staff is very attentive and helpful. The hotel is located in a prime location, close to the city's main attractions.

The hotel's ambience is truly enchanting a perfect blend of modern elegance and timeless luxury. The rooms are spacious, exquisitely furnished, and equipped with all the amenities one could desire. The attention to detail in the design is impeccable

All OK, in standard service is very good especially(Rachida, Xaled, mehdi..and others)

Top

(Translated by Google) Very beautiful (Original) Muito lindo

(Translated by Google) Lake Tunja (Original) بحيرة طونڨة

The Hotel is so pretty ! The rooms are amazing and with a great view! The breakfast with so much variety and amazing stuff 🥰 i spent good days over there

(Translated by Google) I like this (Original) احب هاذا

The room was great for the price as well.They have a self service restaurant with various types of great food that we really enjoyed. The staff were excellent. The only downside is the view overlooking the slums (sort of favela) of the town.

Mashallah, an excellent hotel, you will never find anything like it. I recommend it to you

Very nice. Had lunch in their private dinning area. It was from the buffet, but gave us the privacy needed and table service for drinks etc.

Good, not excellent. Facilities are a bit shabby, we had a smelly room. Excellent location in the city center.

Nice hotel, with a variant amazing buffet, even in breakfast. Has everything you need, definitely one of my favorites in Algeria.

Everything is very bad in this “5” stars hotel!

One of the best hotels in Algeria highly recommend for those looking for luxury services

(Translated by Google) Lovely (Original) جميل

Nice place for picnic.

Good to visit

Wonders of the world

😶😶😶

Amazing 🌳🌳🌳

(Translated by Google) nice place (Original) مكان جميل

(Translated by Google) Rest for the soul (Original) راحة للنفس

🎋

(Translated by Google) Quiet place very beautiful landscape (Original) Lieu tranquille très beau paysage

(Translated by Google) Zoo (Original) حديقة حيوانات

Awesome place

Good

(Translated by Google) the work (Original) العمل

(Translated by Google) There is a beautiful zoo with an amusement park and the water park costs a little but it is worth it (Original) Bellissima c'e uno zoo con un luna park e l'acqua park costa un po pero ne valsa la pena

Very nice place

(Translated by Google) Beautiful (Original) Beau

(Translated by Google) Tourist area with distinction🥇 (Original) منطقة سياحية بإمتياز🥇

(Translated by Google) Good (Original) جيدة

(Translated by Google) good (Original) جيد

(Translated by Google) A zoo is a small, mediocre children's amusement park Lack of several things especially hygiene To improve (Original) Un zoo est un petit parc d’attraction pour enfants médiocre Manque de plusieurs chose surtout l’hygiène A améliorer

(Translated by Google) magnificence (Original) روعة

We do not have 🐻 in North Africa We don.t have those red trees in North Africa ....it s annoying to lie to people

(Translated by Google) The best place in El Kala in terms of family tourism (Original) أفضل مكان في القالة من حيث السياحة العائلية

(Translated by Google) Good (Original) Bien

(Translated by Google) Pretty place (Original) Jolie endroit

(Translated by Google) Because i love (Original) Parsque j'adore

Feel sorry for my country. This hotel is supposed to be a top notch in the region. Unfortunately, it lacks of many things. Hot water in the tub wasn't hot. Swimming pool closed whereas it was 30C outside. Spa was closed for no reason!!! I crossed the borders and stayed in 5 stars hotel. The experience was totally different. What's wrong guys?

The hotel had a pleasant atmosphere and provided excellent service. I am eagerly anticipating whene even I had the chance to visit this beautiful city.

It's a great Hotel For people who want to spend there savings and have great time The hotel is clean , the food is well cooked and clean and about the service is well people are nice and have a huge smile

One of the most beautiful hotels in Algeria, in terms of architectural beauty, wonderful location, and quality of services. It is truly a very high-level hotel and deserves to have an international reputation.

The hotel's ambience is truly enchanting a perfect blend of modern elegance and timeless luxury. The rooms are spacious, exquisitely furnished, and equipped with all the amenities one could desire. The attention to detail in the design is impeccable

Among Algeria's most exquisite hotels in terms of architectural design, superb location, and caliber of services; this is a very high caliber hotel that merits recognition on a global scale.

The highest level of reception, cleanliness and good treatment. The services are excellent and comfortable. The view is nothing short of amazing. I recommend it to everyone who visits Annaba.

One of the most beautiful hotels in Algeria, in terms of architectural beauty, wonderful location, and quality of services. It is truly a very high-level hotel and deserves to have an international reputation.

Absolutely loved my stay at this hotel! The staff was incredibly welcoming, the room was clean and comfortable, and the location was perfect for exploring the area. I can't wait to come back

"I recently stayed at the Sheraton Annaba Hotel and it was an incredible experience! The hotel's location is fantastic, with stunning views of the city and the Mediterranean Sea. The staff was super friendly and accommodating, making me feel right at home. The rooms were spacious, clean, and beautifully decorated. The hotel amenities, like the pool and fitness center, were top-notch. I also enjoyed the delicious food at the hotel's restaurant. Overall, I highly recommend the Sheraton Annaba Hotel for a comfortable and enjoyable stay in Annaba!"

My stay at this hotel is absolutely exceptional! We were greeted warmly upon arrival which made us feel immediately at ease. The rooms were spacious, clean and had a great view. The staff was amazing in their service and care, answering all our requests with a smile. In addition, the location is ideal, close to many tourist attractions. The hotel facilities were modern and well maintained. Breakfast was delicious and offered a variety of options for all tastes. In short, I highly recommend this hotel for an exceptional stay. I can't wait to return on my next visit