This assessment does not intend to belittle or dismiss the professionals of the holy house as nurses and doctors treated us very well but the management of the hospital, procedures, care management and bureaucracy or bureaucracy, as you prefer, are terrible. For those in a hurry, I will summarize my evaluation, if you have a good agreement and other options are available, do not use Santa Casa. Because it is a public hospital that wants to be or charge like a private hospital but does not have the attitude and service of a private hospital. My wife arrived at the maternity ward on a Friday in the early afternoon with hospitalization already scheduled by the health insurance doctor as it was a risky birth, when the receptionist got there or was confused in understanding what we explained and drew and it was in the letter sent by the the doctor or the system is so bad that it did not identify the appointment. Even with the maternity ward's empty reception, instead of the attendant rushing through the admission procedures, she spent most of her time talking and laughing with the colleague next door. At which point I had to intervene and ask if he had already called the person who said he was going to call to confirm the admission and obviously he hadn't called yet, the conversation was more interesting. After I got stuck and called the ombudsman, health insurance and the doctor responsible for the birth, we were able to complete the hospitalization with just half an hour of the surgical procedure. If we hadn't been stuck, who knows what time this hospitalization would have ended. Today, when I returned in the afternoon for my wife's breastfeeding consultation, I heard a lady complain that her daughter was waiting in the morning for admission. In other words, it wasn't just us and it doesn't happen that rarely. My wife's surgery was successful, thank God, my son was born and we had very good care from the nurses and doctors in what depended solely on them. In terms of what depended on the hospital such as food and the structure of the rooms, it leaves a lot to be desired for a hospital that calls itself private. Our departure from the hospital was another soap opera. My son was discharged at 10 am. We only managed to leave in the afternoon due to bureaucracy and paperwork. For my wife, the experience was terrible. When we returned for the breastfeeding consultation we had an appointment at 2:10 pm and at 3:30 pm without being seen we gave up, I didn't want to make my wife face so much hassle at the hospital, since our agreement, thank God, covers other better hospitals and it wasn't necessary move on to that again.

Infelizmente a maternidade não prestou um bom serviço no parto da minha esposa. Desde a recepção fomos recebidos por funcionários frios e sem paciência, o parto ocorreu tudo muito bem. Porém após o parto fomos encaminhados ao quarto de enfermaria, mesmo meu plano sendo apartamento, nos informaram que todos os apartamentos estavam cheios e seríamos transferidos assim que possível, o que ocorreu no outro dia na parte da tarde. Durante todo tempo os funcionários informavam que a maternidade estava lotada e como era fim de semana tinham menos funcionarios para da assistência. Realmente na segunda-feira, já dia da alta, o atendimento melhorou, como a visita de uma nutricionista e auxiliar de amamentação.

Em geral o atendimento foi muito bom, tive minha filha lá dia 28/06, meu marido pode ficar comigo o tempo todo no pré parto, parto e pós parto até o dia da alta. Minha única reclamação é a respeito do teste da linguinha que não foi feito, estou sofrendo com a amamentação, a pega está correta porém descobri na consulta com a pediatra que ela tem língua presa e isso está prejudicando a amamentar ela, meu mamilo machuca. Acredito se isso tivesse sido resolvido no hospital eu não estaria passando por este transtorno, estou correndo atrás para fazer a cirurgia do pique na linguinha mas tem algumas burocracias chatas. Fica aqui minha reclamação a respeito disso e minha sugestão para que seja feito o teste da linguinha em todos recém nascidos e corrigida ainda na maternidade para evitar transtornos futuros.

Terrible attendance! Rude and rude professionals. I was treated very badly and unfortunately I will have to go back to have my son at this hospital because now there is no time to change my insurance. If I had known I would never have chosen Santa Casa.

Fui muito bem tratada por todos, desde a recepção. Os enfermeiros foram gentis e educados. Recomendo Dr. Fernando e Dr. Luis Gustavo Cesário.

My birth took place on 11/20/2022 at 00:18h, it was a natural birth with the person on duty at the unit. As for the nursing team and nursing technicians, I have nothing to complain about, they were VERY attentive and treated me very well, they helped me at all times, this was very important because with all the pressure of childbirth and the pain, having a team like that helps a lot , but as for the doctor, I take two stars off the review. At the time of the birth I had no reaction to question any of his actions, but after going through everything and talking to my husband we concluded how unprofessional he was. Everything I said or requested I heard in an ironic tone, "okay, you're in charge." If I were to count all the uncomfortable situations that border on obstetric violence that I experienced, the text would be even longer. The maternity ward itself is very good with good facilities and 99% of the professionals who attended to me were attentive, only the doctor at the time of delivery made my experience less satisfactory.

Wonderful service, my birth was on 11/28/23, I loved it and felt very “at home” from scheduling the cesarean section until hospital discharge, I want to thank all the nurses who were very attentive, they work with pleasure and love, without body soft, I didn't have any negative experiences. Congratulations to the hospital and its employees. Especially to Dr. Hermes who, in addition to working there, accompanied me throughout prenatal care, and to nurse “Gel” at the maternity ward who was a mother to me, my husband and my son.

Uma equipe maravilhosa, desde a equipe da limpeza aos médicos, super atenciosos, minha bebê está na utineonatal e está sendo muito bem cuidada, o carinho que eles tem pelo bebê é incrível, obg por tudo...

Fiz uma consulta de emergência. Gostei muito do lugar. Recepcionista e enfermeiras muito educadas e atenciosas. Médico muito educado e eficiente no seu trabalho. Fiquei muito satisfeita com o bom atendimento.

LUGAR E EQUIPE MARAVILHOSA!! Atendimento excelente e humanizado, me senti super acolhida desde o primeiro atendimento até o pós parto. Agradeço muito pelo excelente atendimento e carinho para com o paciente.

Atendimento maravilhoso, tive meu filho dia 24/09 e o atendimento foi excelente, agradeço a todos os médicos e enfermeiros, principalmente ao doutor Hermes. Foi uma experiência maravilhosa que eu tive com vocês, obrigada por isso

Firstly, the person on duty, being a doctor and very desperate, instead of calming me down, made me more nervous. My birth was brought forward a week, the surgery itself went well but the anesthetist wasn't monitoring the whole time, he was in the hallway chatting... I'm a high-risk patient. My BB went to the neonatal ICU and there they didn't offer breast milk, he went to formula and was still using a bottle... in the ICU where I had to go, they didn't pay attention to pee, staying from 8am until 11pm without doing it, they didn't make me walk in order to eliminate the gases anyway... zero service and attention. I didn't have any guidance on breastfeeding, which caused me a lot of pain after leaving the maternity ward, the cocoon project saved me. The nurses, technical staff in general at the maternity hospital arguing in front of families and patients, without any patience with patients, always rushing. I stayed from Monday until Thursday they came into the room once to clean the bathroom... in a time of pandemic this is serious. It was said that the companion could sleep and that the hospital provided the blanket... and it didn't happen, my husband got cold when he slept there. A lack of organization and communication I do not recommend. A shame because I had heard the complete opposite of what I experienced.

My birth was on 03/31, as I told the doctors and nurses on the day of birth, there was nothing to complain about, I was discharged from the hospital on Sunday where the heel or ear test was not carried out, I was told that because it was Sunday I could not do it. There, I thought it was absurd, but they didn't want to set another date, because the one with the tongue leaves with a scheduled date to return. daughter who mattered) I arrived to take the scheduled exam, the doctor who attended to us, unfortunately I don't remember her name (speech therapist) said that everything was fine with my daughter and there was no problem with her. Unfortunately, a few days later my baby started choking, we had a situation that we called emergency services, I couldn't sleep for fear of losing my daughter's life without understanding why it was happening. We visited the Santa Casa emergency room with 2 more Prontil pediatricians in desperation, until, by miracle, a doctor realized that she had a TONGUE TIE! Unbelievable !! Everything we had gone through could have been avoided if the speech doctor had done her job properly, incompetently! I almost lost my daughter's life when I took her to the exam, but I should have known because when I asked her if it was better for my baby to sleep on his back or on his side, she said on top and for me to look on Instagram to see. My daughter has already had tongue surgery and all of this could have been avoided. I would like to leave my indignation and say that unfortunately these Google doctors are no longer like the ones they used to be. I would like to know her name, but if I'm not mistaken, she has dark hair and is Japanese. Well, I leave here my report that I will never recommend Santa Casa to anyone again!!!

Having a child is a lifelong dream! And a lonely doctor on duty in the midst of chaos almost makes us lose hope! Does anyone know a midwife???? Pay for health insurance and receive SUS treatment! Well, there are more human people in the SUS than this sad doctor, I believe, already dying to retire! Do you know when a professional kicks the bucket???? That's it!!!!!A "Holy" house also has its fallen angels!

Terrible, I've never seen there being just one doctor attending, and on top of that delivering a baby and not having anyone else to assist in the emergency.

I've been trying to contact Santa Casa for three days to get information about an urgent medication that I need to take and it can only be administered at Santa Casa and no one answers!! Impossible to contact this hospital. I've just been angry my entire pregnancy!!

I would like to thank and congratulate everyone at the Maternity Hospital, from the reception, cleaning, food, nursing team and doctors, we were well received and treated. Our experience during the 6 days, both in the pre-partum, childbirth and post-partum period, was intense for us, with many changes, but we received all the necessary care from all Maternity professionals who were always attentive, polite and helpful. I am immensely grateful during a period of many changes, you paid attention to us and treated us with the greatest possible care. We are immensely grateful, thank you very much.