3/5 Marvie S. 6 months ago on Google
This
review
is
for
service
received
on
Oct
20
-
this
was
a
Friday,
and
because
I
was
expecting
it
to
be
busy,
I
ordered
ahead
online
at
5:18.
Per
estimate
on
their
ordering
app
(Touch
Bistro),
my
order
would
be
ready
in
28
minutes
-
time
enough
for
me
to
drive
from
the
hospital
where
I
and
my
husband
were,
to
the
restaurant.
Fridays
is
wings
day
at
home,
and
since
my
husband
was
coming
home
with
me
after
spending
2
weeks
in
the
hospital,
I
thought
it
would
be
nice
to
have
that
familiar
routine.
I
arrived
at
the
restaurant
a
few
minutes
after
6,
went
to
the
pick-up
shelf.
There
was
1
order
ready
that
was
not
mine
so
I
told
the
female
staff
who
asked
that
I
was
there
to
pick
up
an
online
order
and
gave
her
my
name.
She
said
it
was
being
prepared
so
I
waited.
After
about
10
minutes,
a
second
staff
(male)
asked
me
about
my
order
and
I
gave
him
the
details
-
he
goes
into
the
kitchen
area
and
a
third
female
staff
comes
back
out
after
a
few
minutes
and
tells
me
they
are
out
of
fried
mushrooms,
and
if
I
wanted
something
else
instead.
So
as
it
is,
they've
never
prepared
the
order
after
all,
just
passed
by
me
waiting
at
one
of
the
tables
multiple
times,
never
clarified
any
of
the
order
details.
In
the
meantime,
my
husband
has
been
waiting
in
the
car
for
over
30
minutes
for
what
should
have
been
a
welcome
home
dinner.
I
was
going
to
just
cancel
but
I
was
wanting
to
salvage
the
whole
experience
so
I
said
just
give
me
the
wings,
never
mind
the
other
order.
Third
female
staff
(she
was
manning
the
bar)
did
apologize
(did
not
explain
the
reason
behind
the
snafu),
and
said
she
will
take
care
of
the
bill.
So
after
another
15
minutes
or
so,
I
got
my
wings,
with
fries
that
the
male
server
he
added
as
extra,
and
a
painful
awkward
apology.
I
love
the
wings
of
this
place,
so
do
my
boys,
and
I'll
probably
be
back
after
the
aftertaste
of
the
experience
fades,
but
there
is
really
no
excuse
for
the
poor
experience.
A
sincere
apology
for
the
mix-up,
a
more
attentive
attitude
to
customers
who
are
waiting
for
longer
than
5
minutes,
and
cancelling
the
charge
when
you
say
you
are
going
to
take
care
of
it
will
help.
I
may
not
be
a
regular
in
the
restaurant,
but
my
family
fairly
orders
pick-up
regularly
for
our
Friday
dinners.
Shouldn't
the
gracious
and
attentive
service
extend
to
me
too?
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