I went in for gallbladder pain and Doctor Luu wrongfully told me I had an ulcer without running anything other than blood and a CT then said he can't diagnose me, only a primary care doctor can. When I said I don't have a primary care doctor yet cause I just moved here and I'm on a waiting list, he said that doesn't mean I can just come into the emergency room for an ulcer. Went in again a month later with even worse pain and the same doctor said "stomach pain is not an emergency" and that I had to try harder to get a primary care doctor because "this is not what emergency rooms are for, ulcers aren't a priority". The nurse that came in after him said she didn't doubt I was in pain but that it couldn't be serious medically cause my vitals came back perfect. The intake nurse tried to get me to fill out an application for different insurance while I was crying in pain on the hospital bed and then told me to go home. Went to St Joe's instead and it turns out I had so many gallstones I had to be given morphine for the pain and my gallbladder had to come out in emergency surgery same day. Save your time, save your money, save your health just go to a different ER.

I have an abscess and it’s extremely painful. After hours of waiting, and still grateful they saved my life from infection, I was told it isn’t ready to drain which would give me great relief. I said I was disappointed they aren’t draining it, because this hurts a lot, and the doctor transformed into a child before my eyes and started speaking to me sarcastically throwing a fit. I tried to explain that I understood she did everything she could, and that being disappointed about not getting surgical relief wasn’t a direct insult to her, but she walked away and didn’t even properly discharge me. I just had to call back because I’m already back to being as incapacitated as I was when I got there, asking when I can be reevaluated for surgery and they’re arguing with me on the phone about how they did everything they could. Come to find out the doctor didn’t tell me I can call the surgeon in the morning. She was too distressed by my personal disappointment to do her job as a medical doctor. This is unacceptable and I hope she considers some personal communications training so she can be the bigger person next time and compose herself like a doctor should be able to. Besides from the doctor losing her temper at the end, the staff took good care of me.Things might be easier for them if they had more people and more ER beds, always super packed here. I called surgeon in the morning and was told the ER doctor said I didn’t need my abscess drained, when clearly I did. The surgeon had to come in on his day off to relieve me of pain by draining my abscess. I will be filling a formal complaint against the doctor who nearly forced me to suffer for a week and get the wrong procedure.

My experience at Mad River has left me truly traumatized. I thought I had been poisoned with a coffee I was given. Suddenly all of my muscles were seizing, I could barely move, and I was freezing and shivering even though the temperature was in the 70s. The ER staff didn't even give me a bottle of water. They didn't even test my pee. They didn't record my temperature. They didn't give me a place to lie down. After using their phone to call a friend to pick me up who was on his way, I was told I was trespassing and that I would be arrested if I did not leave immediately. I was then forced to carry my bags and suitcase all the way to the road, which is at least 300 yards away. I felt even worse after leaving the hospital, without so much as an ibuprofen.

Although arrival is confusing since there is no receptionist and only a bell on the wall to ring, we were quickly checked-in and after a brief wait we were escorted back to a room and promptly seen by a Dr. Nick. We were in and out within an hour!! Great job!!

Really rude and absolutely insulting in an emergency.... Never again and will be going to Eureka for any emergencies in the future

Dr Luu was condescending and rude and showed no care. The nurses were amazing and showed care. I was offered no blood tests and was dismissed by dr Luu immediately. If you go here request for a different doctor if you can.

One of the worst ERs I've ever been to. And that is saying alot with Saint Joe's in Eureka next door. Holy hell do they not know how to properly care for someone. They will go out of their way to do less then the bare minimum. Local nurses and doctors are outraged by what gets done and not gets done there. I'm appalled by how they treated my frail mom, they could have killed her (not a loose statement)... and my experience there when I had an emergency wasn't much better. My clients and many others have had many horror stories with Mad River Hospital's ER. Holy moly

I went in for strep throat and was given an oral steroid- it did absolutely nothing as expected. I had to go to another agency to finally get the proper medicine because I could not breathe or eat without being in pain. Nurses could care less about me and were rushing every aspect of the visit. They billed the completely wrong insurance company, and it wasn't until a few months ago that they FINALLY answered my phone call.

I needed immediate assistance at 2 am on thanksgiving day. Staff was there, happy to help. They took care of me and there was mutual respect and positivity shared. I'm very grateful for their service to the community. Thank you, staff