I needed to visit this LATAM agency because I could not complete my booking online. A lady called Marilia helped us. I am still amazed how fantastic service and experience she provided us! She was so professional, spoke perfect English and cared about every details. She made our stay in Paraguay even better by being this kind and professional. She showed kindness, respect and patience that made our day. She clearly loves her job and make a difference in customer service. Thank you Marilia.

They canceled one of my conection flights for September 2nd and they haven't get me a refund or rebook my itinerary from Asuncion to Mexico 😡

Slow. And they charge you for new rate despite charging a fee for changing your travel date. Last one is ok.

(Translated by Google) I called the Call Center 100 times but no one answered. But at the agency they treated me quickly and well, excellent. (Original) Llame 100 veces al Call Center pero nadie atendió. Pero en la agencia me atendieron rápido y bien, excelente.

Very bad customer service

(Translated by Google) Excellent atention (Original) Muy buena atención

(Translated by Google) Excellent attention, I love it .. Keep it up. (Original) Exelente atención, me encanta.. Sigan así.

(Translated by Google) They canceled my flight and they are very inefficient to quickly solve that cancellation of an all-paid ticket, they have a phone number that they answer in another country, communication is bad ... (Original) Me cancelaron el vuelo y son muy ineficientes para solucionar rapido esa cancelacion de un pasaje todo pagado, tienen un numero de telefono que atienden en otro pais la comunicacion es pesima...

(Translated by Google) They do not answer the phone, I called about 2 hours and I could not talk to anyone, there is no way to communicate (Original) no atienden el telefono, llame como 2 horas y no pude hablar con nadie, no hay forma de comunicarse

I haven't been there in 2 years due to the pandemic.

Super Service

Love it

(Translated by Google) This place is the first time I visit and it has all the comforts, the matter that I went to deal with was resolved quickly and I did not waste time. Obviously I wouldn't have needed to attend the place if they had a person answering the phone and not a both. (Original) Este local primera vez q visito y tiene todas las comodidades, el asunto que fui a tratar fue resuelto rápidamente y no perdí tiempo. Evidentemente no hubiera necesitado asistir al lugar si tenían una persona atendiendo el teléfono y no un both.

(Translated by Google) disaster, they do not solve anything. in the end you have to call the foreign call center (Original) desastre, no te solucionan nada. al final tenes que llamar al call center d extranjero

(Translated by Google) I cannot give less than one to be able to send an evaluation. In short: horrible experience. They are not interested in the client, they do nothing to be friendly and, unfortunately, they support the bad practices of the LATAM company. In this last year I had relations with LATAM and its associates and I came to a conclusion: I WILL NEVER EVER USE EDTA COMPANY. And I give a piece of advice to everyone who reads me: stay away from Ella. (Original) No puedo dar meno de uno para poder enviar una evaluacion. En breve: esperiencia horrible. No se interesan por el cliente, no hacen nada para ser amigables y, lastimosamente, apoyan las malad practicas de la compañia LATAM. En este ultimo año tuve relaciones con LATAM y sus asociadas y llegué a una conclusion: NUNCA JAMAS UTILIZARÉ EDTA EMPRESA. Y doy un vonsejo s todos lo que me leen: mantenganse alejados de Ella.

Very helpful staff in a bright and clean environment