The gym regularly fails to open on time. At least once, if not several times per week, no one shows up to open at 5 am. If you're lucky, they come in 5, 10, 20 minutes late. Highly inconvenient for people trying to use the gym before heading to work.

Absolutely TERRIBLE customer service from the front desk team- Dadrien and Michelle. The managers Michelle and Trang Cleveland are horrendous at handling member complaints. People take videos in the locker room without consequence. The security cameras in the parking lot do not work and there are an average of two car break-ins per month. General Manager Trang C. has no prior management experience with the company and takes numerous business days to respond to phone calls and emails. Kids club employee Taquandra Pratt ("TP") harasses members and abuses her employee membership by allowing her friends to enter the club without paying for a membership. Trang Cleveland has ignored multiple emails and calls regarding my membership. I have resorted to contacting corporate on her behalf. Be aware of her behavior regarding your membership.

Have been going to this gym for about 2 and a half years. The staff is friendly, the childcare is awesome childcare staff especially Paula is superb and the amenities are awesome. My sole problem comes from the fact they have 4 squat racks downstairs then will put a class in the area where the squat racks are, even though their not using them. But they block access to other members who want to use the squat racks. They could move the class to the other side of the curtain where its empty. To allow other paying members to still use the equipment especially when the class is just doing calisthenic type exercises. Also they should get a new trap bar as theirs is absolute garbage and a bar jack so it's easier to change out their rubber bumper plates.

When I first started attending the gym the staff at the gym was pretty cordial. However it’s been a week that it’s been 10:45 pm and they come and let us know that they are about to close. If I am even in the restroom at 10:01-10:03 pm they turn off the lights on me and did not even consider to ask if anyone was there. With how much I pay on my membership, this is not ok. What is wrong with waiting 5 mins for someone to use the restroom. Even then when I told them that I was there all they could say was that well it’s 10:09 pm right now; when they turned the light off on me at 10:03 pm. Seriously, not ok to not treat others well. I am definitely going to switch gyms.

I have been at Life Time Fitness (LT) at Lake Houston for years. I pay for a regular membership and Pilates classes - ~$205/month. I have tried for years to get the LT app to work on my phone - 3 long calls with LT support (who referred me to the club), Lake Houston support (who referred me to LT support), and personally install / deinstall / install the app multiple times. I recently was charged $100/month because I could not book via the app that LIFE TIME SUPPORT COULD NOT MAKE WORK. When I talked with the club about it the bottom line was 'too bad'. Enough is enough!!! After looking around, I have been a fool to stay as long as I have. Other clubs have monthly fees of $10, $22, etc. Not $82. LIFE TIME IS UP TO 8 TIMES AS EXPENSIVE. If you you all the facilities it is worth it - outdoor/indoor pools, tennis courts, basketball courts, rock climbing wall, 30+ classes, cycling studios, etc. If you do not use all the other facilities - WHY ARE YOU PAYING FOR THEM??? My research showed that I could have the same experience at 20% of the price. I then had $180/month left for specialty training of my choice OR I just saved the money - $2,160 saved in one year!!! Why have I been so blinded???? If you are a member - LOOK AROUND. Look at what you use, NOT EVERYTHING - just what you use. You will be happy and save lots of money. Michael P.

Absolutely terrible General Management by Trang Cleveland. She will ignore your calls and emails. Kids club employee Taquandra Pratt ("TP) harasses paying members and abuses her employee membership by allowing her friends to roam the club without paying for a membership in extremely inappropriate attire. Current club concerns: - Failure to place used towels in bins and improper disposal of trash. - Taking photos/video with other members in the background or in prohibited areas. - Occupying fitness equipment without using it or not allowing others to work in on strength equipment between sets. - Not sharing pool lap lanes during peak demand periods. - Neglecting to clean or replace equipment after use, including re-racking weights and dumbbells. - Engaging in loud, disruptive behavior or groups loitering in specific areas, such as the locker room or fitness floor. - Vaping in the locker room or any other area of the club. - Unauthorized parking in reserved spaces. The club is extremely filthy- the cleaning crew consists of teenagers flirting with one another and using their cellphones. Do not support this awful location.

Sons truck and 2 other broke into on Aug 18 around 7:20 PM. Lifetime desk absolutely no help!! Security guard goes back and forth between the 2 gyms what a joke!! Do something about the crime lifetime!! so easy to stop and you do nothing!!

There was a 3 car break in at this place today . The news is is all over the community. Lifetime needs to have the parking lot patrolled unfortunately by police . I thought about joining but with this news , no way. Please get cameras , lights and patrol the parking lot .

It is clean, the locker room has good amenities like razors, shaving cream, tampons (lol), lotion, hair spray and deodorant. Honestly it looks alittle run down, I know an old building in general is not going to look brand new but some little things were broken that could've been fixed or painted over or something. It's pretty small. Not a ton of machines. There wasn't a bunch of people when I went which I liked. I don't think the price is worth it honestly but not a bad gym, pretty chill and peaceful.

They have recently updated the equipment but is always maintained which I love. The childcare and childcare staff are phenomenal especially Paula. However, the front desk ladies in the morning are not always very friendly. I have never felt overwhelmed with the amount of people in the gym. I love the yoga classes and the instructors are awesome

Love the gym atmosphere and all its amenities, I’m just curious to why the outside pool is always closed ???

My son & I have a Life Time membership & go to this gym & the one on Will Clayton. The staff is friendly here & gym always clean, nice locker room & amenities (at both locations). This Life Time is much smaller but we go to play Racquetball here. We enjoy our time and it is also really convenient to where we live - less than 5 minutes away:-)

Used to like this club when they had reasonable daycare hours. For the price you pay a month daycare hours should have stayed extended how they once were. This club however refuses to extend their day care hours like other lifetimes gyms around Houston. The Kingwood lifetime club does cater to all working moms.

I had an employee make an offhand remark about a hat I was wearing, basically challenging me and my support for my spiritual and political beliefs. I did not initiate the conversation. This trainer decided to make this comment within seconds of me entering the club. This behavior is both offensive and entirely unprofessional.

Love this gym. The pool and sauna are my main reason for going. But the classes are awesome too!

Was working out on the floor and was kicked out very rudely for not paying extra to be in a class. Rude trainers and no answer from manager. Extremely crowded and not clean for the monthly fees.

Love this gym! It’s always clean and staff is wonderful

A little pricy but great equipment, well run, very clean

I really enjoy attending the early AM spin classes here.

1. The staffs and member have to walk through the family dressing room to get between the main gym and the pool. It should be a separate exit and entry for that. 2. Mainly The membership fee is too expensive for so many machines in the gym to be out of order. Takes too long for it to get service.

It’s obvious they care about cleanliness place as well taken care of and clean.

Great club, nice staff and very knowledgeable trainers. The facility is clean and well kept. Also a great Spa!

Great gym.. Not the cheapest but definitely the best.. Customer service throughout the signup process was great..

Lifetime is hands down the best gym out there. Very clean and staff is always great. Can't beat the amount of services this company offers to its customers

I love this location more than the one at will Clayton… it’s smaller but has Newer equipment and better restrooms.

My class with Cassidy's cycle class was very inpsirational. I never cried at a gym before. Also the host Brook was very attentive and helpful with my club needs. I had a great experience!

Super keep improving,