2/5 Sofia C. 4 months ago on Google • 19 reviews
Disappointed
with
the
staff
and
my
overall
experience
at
IQ
Skin
Clinics.
Originally
the
appointment
started
out
great,
but
ended
horribly.
Just
to
be
clear
-
I
have
no
doubt
that
Dr.
Tzermias
is
experienced
and
good
at
what
he
does,
but
the
reason
for
my
visit
was
not
properly
addressed.
I
made
clear
to
all
4
staff
that
I
had
an
event
4.5
days
away
and
wanted
a
pico
laser
treatment
that
would
not
cause
scabbing
or
peeling.
(I
get
these
in
the
states
often.
Before
booking
the
appointment,
I
even
sent
a
photo
of
the
cynosure
laser
machine
to
the
client
coordinator..
Just
to
make
sure
I
was
getting
the
same
or
close
to
the
same
treatment.)
I
was
assured
by
2
different
staff
members
that
I
would
have
no
peeling
or
scabbing
downtime.
Again,
I
made
it
clear
beforehand
that
I
did
not
want
something
that
would
cause
trauma
to
the
outer
skin.
Well,
their
machines
are
a
lot
more
powerful
than
what
I’m
used
to.
It’s
now
7
days
later
and
I’m
still
peeling.
I
had
dark
brown
textured
scabbing
for
the
wedding
after
being
condescendingly
reassured
over
and
over
that
“I
would
be
fine”
“just
wear
makeup,
you
wear
makeup
every
day
anyway”
by
staff.
I
was
offered
a
free
calming
mask
where
one
of
the
20
lab
coated
women
scrubbed
my
scabs
way
too
aggressively
for
someone
post
treatment
of
any
kind.
I
left
in
tears.
My
issue
is
that
I
was
never
once
told
about
the
risks
or
downtime
needed
for
this
laser.
I
never
had
to
sign
a
form
about
what
the
specific
treatment
entailed.
If
I
knew
that
I
needed
downtime,
I
wouldn’t
have
done
it.
When
I
brought
my
frustrations
up
to
Dr.
Tzermias,
the
client
coordinator,
and
the
derm
who
gave
me
the
treatment,
I
was
extremely
rudely
talked
over,
told
I
“looked
fine
over
whatsapp
video,”
and
told
to
“just
wear
makeup.”
I
was
so
disappointed
with
the
way
they
collectively
handled
my
situation
over
the
phone
call;
even
telling
me
“we
do
hundreds
of
laser
treatments
all
the
time!”…
Ok
-
then
you
should
know
how
to
prepare
your
clients
and
which
lasers
are
not
suitable
for
a
client
who
has
a
wedding
in
4
days.
I
will
reiterate
that
my
skin
evaluation
was
thorough,
and
maybe
they
are
good
at
solving
long
term
skin
issues,
But
I
specifically
came
in
for
a
rejuvenation
treatment
that
required
no
downtime
and
I
made
it
perfectly
crystal
clear
that
I
was
not
trying
to
solve
all
of
my
skin
problems
that
day.
If
they
listened
to
MYYY
actual
needs,
this
might
have
been
a
long
lasting
relationship
since
I
am
in
Greece
multiple
times
per
year.
Too
stressful
when
it
could
have
been
really
simple.
Lesson
learned…on
both
sides.
*
update
-
went
to
my
derm
who
confirmed
the
laser
tech
(who
was
very
kind)
and
assistant
who
scrubbed
my
scab
off
had
no
idea
what
they
were
doing.
Dermatology
101.
You
dont
scrub
off
a
healing
scab
or
it
will
scar.
I
said
this
to
her
as
she
was
doing
it…which
is
why
I
never
returned
for
“free
calming
bs.”
It
has
now
been
over
2
weeks
since
my
treatment
and
I
have
to
undergo
multiple
therapies
to
fix
the
scarring.
This
was
a
money
grab
and
I
hope
you
all
go
elsewhere
for
laser
treatments.
The
reviews
here
speak
for
themselves
I
wish
I
looked
at
them
before.
*Photo
1
with
makeup
on
day
after
treatment,
photo
2
Jan
24.*
***update
-
my
facial
scarring
photos
were
deemed
“s*xually
explicit”
and
my
review
was
removed.
It’s
a
year
later.
I’m
still
scarred.
I’ll
keep
reposting
this
so
this
money
grab
never
happens
to
someone
else.
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