SUMMARY: ΠΛΑΙΣΙΟ - PLAISIO high prices & never-ending time-losing chaos - no returns - customer service doesn't reply to e-mails - nobody knows how long vouchers are valid - you can't place the order online with more than one voucher - only long waiting phone orders - customer service make many mistakes in phone orders (wrong address, wrong price) - detail information about your order vary from the source: another online, another by phone and another by shop - the staff is giving to the customer products covered with a thick layer of dust What can be worse?

This time I'll talk about the salesmen, They have no time or patience to listen to your problem they are interesting only on easy sales it's like they telling you buy or leave Shame shame shame

Very kind staff. Good product variety and quality. Owner brand products excluded, therefore not recommended. Prices are high. No parking. Close to metro station.

I was there to buy a game that I couldn't find in another store. And I was lucky they had the last piece. The location is great. A few minutes walking distance from syntagma square.

One of the top electronics shops in Greece

First and largest store of well-established retail chain for electronic media, books, stationary, etc. Lovely building in the most central location in Athens. usually very busy with very slow service. Good variety but quite pricey.

I have personally experienced Plaisio's exceptional service firsthand. They offer a wide range of office products at fair prices. I highly recommend them for their outstanding customer service and quality offerings.

Went to the Electronics department to make a purchase. Young girl tells me someone will be with me in a minute. Guy behind the counter seen me after helping someone out, for 5 minutes said nothing to me, so i had to get his attention. This is poor customer service. It was around 12:30pm i was there. He did help me, was polite, but its the duty of the employee to come to the customer and ask if they can help us. This is why only 3 stars.

Very polite and helpful staff. Not only they helped us find what we were looking for, but they also spent the time to provide operational advice. The store has a big variety of electronic products at very reasonable prices (being there during the "black Friday week" helped).

You can find to many things for offices and for hobby paints, etc...

Great place to get a sip of cold water for free in the heat of the Athenian summer.

Good selection of products ,friendly stuff but difficult location to park.

Great choice and very helpful staff.

I could not receive my tax free refund back, even though, I have sent too many e-mails to them.

Great 👍🏻!

It’s Super for electronic lover😉

Good place for shopping electronics.

I have ordered from this shop lot of times, but never I have ever disappointed as of today. I ordered one phone, one charger and one tampered glass with payment COD. The package came but no phone inside, outside the box said I have to pay the exact amount I have to pay, so I gave all to the courier. But the box only contained charger and tampered glass with receipt of only these two items. How's that even possible? Is it so hard to do your job properly, it's not like I order 100 items, it's only 3 items, I feel like someone do their job as a joke. The reason why I'm mad because the item that missed was the phone, the expensive item among these 3 and now I have to wait another 3 days to have it?

Athen ist immer eine Reise wert….

Bad delivery experience. They didn't rang my bell, they never called...didn't deliver on slot. Customer support was doubting that this happened...like I had a reason to lie. We live in 2022, you can't offer so bad experience. Never again

A very good shop, with a large variety of useful things (computers, books, toys, phones…) and a very friendly and helpful staff. And a nice café on the roof.

Buyer beware. I just bought a laptop from them last night at 20:30. This morning i opened box and followed instructions... plug laptop in and push power button. Of course to start you have to initiate windows. Specifically says not to unplug while installing and updating. Did that, installed the office i bundled with it. After 3 hours plugged in I saw battery indicator said fully charged and i unplugged to move to different part of house. Instant black screen. Basically the battery is dead on arrival. Brand new 949 euro machine and battery never seemed to work. So i come to shop 18 hours later. (Less than 1 day). 'Oh sorry but you have wait two days so we can replace the battery'. I said i will just take a new one. (This machine is clearly broken and further issues may be hidden i dont want to start with a bad machine). 'No sorry... you initiated windows so you can not return it'. They called the central service desk and they insisted. (Therefore ALL Plaisio will treat you this way if you are dumb enough to buy from them) That is madness. Impossible to see the hardware flaw unless you install windows... but then they think they can force you to keep the broken machine because windows was installed. I think sometimes a company has to suck it up a little if they deliver bad equipment. I am posting this to warn others about buying from them and also to give Plaisio a chance to correct this serious issue. I dont believe its legal in Greece to refuse to exchange a broken machine. But i have to find out from someone that knows the law before i escalate this to an authority. I wont change this review until i get treated fairly. Update... Wish I could assign negative stars. Since the fiasco a year ago where they forced me to simply service the flawed machine... it also turns out that it is impossible for windows to update this machine... so I have been on sort of a permanent high bandwidth auto-update nightmare that always fails and resets to previous. With o way to shut it off. My attempt to contact Plaisio for help with this was, as usual, useless and they did not do anything about it. Nevertheless, this week when I was looking for an extra controller for my xbox I checked with them just in case they had a comparable item to a place around the corner. I wanted a wired controller because they are half the price of the wireless. They did not have this. The proposal from the staff was to buy the wired version (63 Euro) and buy a cord for it (19 Euro). This would be so stupid, when you can buy a wired controller online or 50 meters away at Public for only 29Euro. I guess Greeks solved their money problems. I dont have that sort of cash to waste. I remain disappointed with this store.

Very bad seller . Hard sell and not honest at all ! I bought a printer , they keep pushing the expensive one , after all I insist want to buy a cheap one , then they told me the printer had no cable to Connect to the laptop , it’s a must to buy cable ! Scammer ! Hard sell ! Rude ! Not honest !

My very last resort when I need to buy a computer part or any kind of electronic device. Everything is overpriced compared to the competition, they lack in variety of brands and products, their after sales support is one of the worst in Greece and they also abuse their personnel forcing them to try and sell you their own turbo-x branded products that are pure garbage quality. Friends don't let friends buy from Plaisio. Avoid like the plague.

The best

Except of freaked out cashier, the rest of the employees was superior! Fantastic customer experience! Thodoris is a Gem! Bit pity that the stock was quite poor and many items were not available.

Huge place with many things electric,electronic and digital with kind stuff and service.

Ussually crowded. Big variety of electronics . Medium prices

Very generous stuff and fast service.

Great store of electronics and office supplies.

Best plaisio store ever

Wide range of products. Friendly staff. Good electronics specialists.

Small place but staff is friendly and helpful.

Not the biggest shop with the largest variety in products but it has almost everything you need as an electronics shop and for parts and equipment for artists, that it does the job. Most impressive of all the kindness and willingness of the staff to help.

Very kind and helpful employees. It needs more brands variety and better prices.