I will not take any of my family back to Grady unless it's only to save their life. In that case as soon as they are stable they will be transferred to another hospital. My mother was in there for 12 days and that was the worse 12 days. She was in Trauma unit for 4 days and if it hadn't been for one nurse and an x-ray tech she would have never gotten anything to eat. Dr's don't come around to talk to the family. Every time they said they were moving my mom they would do it in the middle of the night. We asked the nurse to call me or my brother and let us know that she was moved and that never happened. When we showed up the next day we never knew what floor she would be on. When we called to talk to her nurse we were hung up on so many times. One star is actually being nice cause they don't even deserve a one star.

My daughter had surgery at Grady. She was in a catastrophic car accident which resulted her a quadriplegic. The surgeons were great and saved her life! ICU was good as well. Unfortunately, after the ICU and onto the floor room, the nurses were subpar. I had to report a nurse for pulling on my daughter's nose. Therapy team found her feeding tube on the dirty floor, smdh. The nurses would hide the call light, this is illegal! I was advised to contact a lawyer.

So today I took my 11 yr old Autistic son to Grady so that he could sit in the family waiting room while my husband and I took turns visiting my Mother-in-law that broke her neck and is now paralyzed from the chin down. The front desk told us this was no problem. We went up to the waiting room where an administrative person came in there with two security guards and told us to leave immediately. My son who had been very quiet this whole time just playing with his ipad got very confused and scared. She told us that children were not allowed in the hospital at all. And he had to leave now. But on the way down in the elevator a two year old got on and went up. So I guess typical kids that don’t have a disability are fine but children that are different are banned. The two security guards were not necessary. She could of just told us instead of scaring my son. He was already disappointed that he couldn’t see his Mimi that was in the ICU. I hope they treat other grieving family members better then we were treated. Grady is very prejudice against special needs. Don’t expect them to care about your feelings or your family’s feelings.

Grady is the best hospital ever. They constantly checked on me and made me feel at home. I was admitted to the hospital on Tuesday May 3, 2022 & I was discharged yesterday. They found a tumor on my ovaries and they removed it. They explained everything to me in detail and made sure I was aware of everything. Grady has the nicest nurses and staff members I have ever encountered. I love this hospital and I received the best treatment ever

This hospital administration outta be ashamed of yall selves along with any staff that is in charge of keeping your facilities clean. This is what sick folks have yo endure. And for your security staff to shrug their shoulders and say its a general population toilet like your patients are some damn criminals is a disgrace! Do better!

I had the privilege of working in this safety net hospital during the pandemic. The city of Atlanta truly couldn't survive without Grady. Shout out to the amazing nurses and nurse leaders in 4B! They are compassionate and attentive to the needs of the patients and their loved ones. #Gradystrong

Review of Care Received During Injury: Highly Dissatisfied I feel compelled to share my deeply dissatisfying experience with the care I received during my recent injury. The dismissive nature and lack of genuine care from the staff left me feeling neglected and unsupported during a time when I needed their assistance the most. From the moment I arrived at the facility, I sensed a dismissive attitude from the staff. Instead of being greeted with empathy and reassurance, I was met with indifference and impatience. My concerns were brushed aside, and I was made to feel like an inconvenience rather than a patient seeking help. This dismissive approach not only made me question the professionalism of the staff but also left me emotionally distressed and vulnerable. Furthermore, the pain management I received was utterly ineffective. Despite expressing the severity of my pain, it seemed as though the staff either did not take my concerns seriously or lacked the necessary knowledge to address them appropriately. I was left waiting for prolonged periods without any relief, which only intensified my agony. It is disheartening to think that in a healthcare setting, the well-being and comfort of patients can be so disregarded. Adding to my dismay, I was corralled into a cramped and uncomfortable hallway, devoid of proper services or privacy. It felt dehumanizing to be treated in such a manner, as if I were simply a number rather than an individual deserving of respect and dignity. The lack of adequate space and resources further hindered the care I received and contributed to an overall sense of neglect. As a patient seeking care, I expected to be treated with compassion, attentiveness, and professionalism. Unfortunately, my experience fell far short of these expectations. The dismissive nature and lack of genuine care, coupled with ineffective pain management and being relegated to a hallway, have left me deeply dissatisfied. I implore the facility to reevaluate their approach to patient care, prioritizing empathy, communication, and the provision of adequate resources to ensure that others do not endure the same distressing experience.

The absolute worse. I have never seen a worse service in any other hospital/clinic. It was impossible to find their emergency room. No signs, no big banners. HELLO ITS AN EMERGENCY ROOM. People don’t have time to be driving around. Additionally their staff is incredibly rude. The guy at the checkpoint as well as flint desk girl should be fired simply for not being able to access situations on the spot which is important for hospital employees. It’s very sad that Grady is the only level one trauma center in atl because people will severe cases have to choice but go there. It was my very first time in Grady and last one. It was the closest one, but next time I would rather drive an extra 10 minutes because help will be provided much faster at any other hospital.

I got a referral through the VA to go to one of their facilities for a medical procedure as the VA did not have any appointments that were not a couple of months out. They would not schedule without the referral being sent, which I totally understand, but would also not go out of their way in any way to get me scheduled. The referral was sent multiple times and they could never find it. Every time I talked to them on the phone they told me to call back in 7-10 days. When I did, they verified the fax number so I'd call back to the VA to have them send it again. After four attempts, I called and had someone send it to a supervisor to review. I never received any call back as I was told I would. I called again and got the same run around and the person on the phone became very rude when I told her politely that I've done what they were saying multiple times with no success. Please be careful with their facilities. Their schedulers were extremely rude. I know they have policies they have to follow but at some point they should be able to escalate it and that person should actually look at it. I've been to numerous healthcare facilities, including the VA and community care through the VA, and have NEVER had the issues I did with them.

My husband recently suffered a mini stroke, the staff at Grady responded immediately, wasting no time admitting him & running tests. He stayed for about 4-5 days and the nurses and Dr's we're very patient, kind, and attentive. They made sure to answer all questions and gave us both peace of mind during such a scary time. We are very thankful to everyone we encountered at Grady, thank you all for the amazing work you do everyday 24/7 💞🙏🏽

Came into the ER yesterday with extreme stomach pain, chills and a fever or 102. Was extremely lightheaded, and in tears because of the pain. Waited about 2 hours and then went to ask how many people were in front of me and was told there would be a 5 hour wait to see a provider even with the severity of my condition. I told the provider at the front that I felt like I was going to pass out and she told me to Stay seated and try to prop my feet up. I left and went to Piedmont Hospital hoping to be seen sooner because at this point the pain was so severe i couldn’t even stand up. They got me to a room right after triage because they recognized the severity of what was going on. I ended up having sepsis and was minutes away from going into shock when I got there. I understand how busy and overwhelming ER staff gets, but knowing how severe my condition was how I was treated, there is unacceptable.

We had a terrible time in Grady Hospital a lot of the nurses are not Caring and mom had a doctor that was very rude. My mom got a bad rash. Some of the staffs are not compassionate and shouldn’t be working around elderly. If you call a nurse it takes them a half an hour to 45 minutes to respond. I don’t think that is acceptable. I believe if they choose to be a nurse they should be looking out for the patients. I was with my mom from 8 am until 8 pm after I saw how they treated the lady that was next to my mom when her daughter left. Our stay there was a living hell and I don’t recommend Grady to anyone that has an elderly parent. I have been in many hospitals but this one was far the worst. My mother passed away on May 26,2023

Came to Grady on a Thursday night with a bad stomach ache. Knowing that I had a hernia in which was supposed to be fixed in 2008, but they had a recall on the mesh. The hernia didn’t bother me until this particular day due to recovery from a stomach virus. I sat in the waiting room for a while but I saw how the staff worked in the waiting area and some of the people were so disrespectful to them while they were trying to HELP. I waited for a while of course because they were very busy, but like I said I got to see what those ladies and gentlemen go through with the patients. I was called to the back and explain to the doctor what was going on with me and he order a CT SCAN. Took the scan and within the hour they were letting me know that I was going to emergency surgery within the hour. The surgeon came and explained to my sister and I what they were going to do and came back to get in about 30 mins. I am so GRATEFUL for all of the doctors/surgeons that had anything to do with my surgery. THANK YOU SO MUCH. Also I would like to thank the nurse that took care of me on 5J09… I tried to remember her name and she continued to say that her name was Renee and she was a traveling nurse. OMG. she’s the best. Very professional and knows her job. IN ALL THANKS SO MUCH GRADY. YOU WILL ALWAYS HAVE 5 STARS BECAUSE YOU SAVED MY LIFE. 💕💕💕💕💕

Grady Hospital Sickle Cell Department is the worse. The medical staff treats their patients horribly. The is no way to speak with any one higher up to report any of the issues that we face as patients. I always have the same issues with the same Dr. regarding my pain management treatment plan. They will hang up on you if you call and make complaints, they will leave you on hold, hang up in your face. I have an issue every month/ 2 weeks regarding my prescriptions and the manner is NEVER given the urgency need or taken serious. I've been laughed at, placed on hold and hung up on by another associate etc!! The patient experience is horrible... And there is NOTHING we can do about it.. with the exception of Nurse Qwanza the entire staff is horrible.

People are sitting in the emergency room for 5 plus hours with the staff and security officers talking to patients soooo disrespectful. They didn't have wheelchairs or mobility equipment to help transport patients, but were hesitant and at times not willing to offer hands on assistance to patients such as my mother when she was barley able to walk to the back. I sat there for 6 hours and then was told that I had to leave but if my mother, who couldn't stay awake because of how she was feeling, missed her name being called she would have to recheck in and start her wait over. After a breif disagreement with security a charge nurse allowed me to stay. Rarely have I had a good experience at this hospital and its sad that the genuinely good doctors and staff that are at this facility are overshadowed by so much negativity and lack of compassion for peoples mental and physical well-being. I truly hope things get better for the sake of this city and our people.

In a world where people are value base off of a certain amount of monetary. Grady and ALL THE STAFF really CARE and it shows. I am an Atlanta native. I have been to numerous of medical facilities across GA and Grady Hospital has come ALONG way. I was born here and I hear stories but from my experience this is the absolute best hospital in the city they really care about you and they go over and be-on to help their patients. I can’t stress out enough the care that the staff has for the patient it’s Truly Amazing. Thank you to The lady at the information desk and to Bianca in primary care department everybody in the dermatology department vascular department I appreciate EVERYTHING!!!!

Grady has a level 1 Trauma unit. That's the only reason why I had my loved one transferred here. However, everything dealing with the staff and security is absolutely horrible. They are not on one accord when it comes to hospital protocol. They can also be outright rude AF. The hospital definitely needs an internal face-lift. It's extremely dingy, outside of the main foyer. The doctor's seem to be knowledgeable but I can't rate their skills at the present time. The nurses seem to be okay as well.

They're treating a family member in the trauma unit. Slow to come when buzzed (possibly due to short staffing which is understandable) but never in my life have I seen the families of the patient be treated so horribly as at Grady hospital. And not even just my family. The second shift staff is rude, short tempered and quick to decide to get a manager involved if explanations as to what is going on are asked for. Obviously no one hopes to end up visiting the trauma unit, but if my family had the power to take our family member somewhere else and the ability to do so we would. I'm only giving two stars because some of the doctors involved are wonderful, I hope they have better nurses in training.

If I could give NO STARS, I definitely would.. My son and I were talked to extremely rudely in the Urology Department on the 5th Floor. The provider’s name is Renee Latoya Thomas. She’s very rude and unprofessional. My son has been frequenting Grady since he was a gunshot victim on July 30, 2023. We have NEVER experienced such rude and unprofessional bedside manner at this hospital. I have made friends and have been cordial with all staff here since they’ve been caring for my son. She is just one bad apple out of the bunch. I say that to say this, if you’re having a bad day, don’t take it out on the patient. We all have bad days. If this isn’t the profession for you, then choose a career where you don’t have to care for people and where you can work alone. Thank God Dr. Lindsey Hartsell and Kelsey, N.P. came in and saved the day!!! They were polite and displayed great communication with no attitude. They had great bedside manner. It’s doctors and nurses like this that make me still use Grady for my son’s health care needs. I thank them dearly because we were ready to change providers and travel out of town to be seen if need be.

my fiancé was transported here after a car wreck even though we protested because we have never heard good things about this hospital. my mom, my infant son and i came up after he was admitted. we came in and there were two women there to give us masks and direct us and they snickered and started whispering the second we came up. told me i couldn’t bring the baby in the ER. i get that, no issue. my mom would wait with him while i saw my fiancé. so we go to the ER and my mom goes and sits by the Starbucks, i go up to the window and start saying why im there and a lady cut me off and said “next window” in an annoyed tone. i go and the lady gives me my visitor sticker and takes me back. she was very nice. get back to my fiancé, i thank her. his doctor and nurses were all very friendly. there’s one doctor, a white man who was training someone, he was out of this world. took such good care of my fiancé and even me. fast forward awhile, i leave and go sit with my son and my mom and wait for the discharge. once my fiancé gets discharged, my son and i go to walk down and wait for him. i planned to just stand by the security guard but he was not having it because of the baby. i get it, ER’s are stressful enough without babies being there but it was just for a second. i take my son back to my mom, and go back. my fiancé had a little trouble breathing before, so they never gave him a mask. he didn’t know you needed one, so he comes over to me and we start walking. mind you, there’s a few people around us and we’re just trying to get out of there at this point. i hear one of the ER workers scream “HELLLO? DO YOU NOT HEAR US?” we’re like halfway up the hall so i assume it’s for someone else. then a lady comes running behind us telling us he needs a mask. the security guard hands him one and my fiancé apologizes to the woman and said “im sorry, they never gave me one when i came in because i had trouble breathing. i didn’t know i needed it” and she scoffs and walks off. i found that rude, if you don’t like your job then don’t do it. no one was friendly other than the doctors and nurses honestly, not the place you really want to be. when we were exiting through the main part of the building, staff just glared and stared at us as if we did something wrong. we will never be back by choice. go to Piedmont if you are able. edit to add: a registration lady came around to get my fiancés info, she stated the wrong holder of the insurance from jump. she listed one of the dependents instead of the policy holder. my fiancé corrected her politely and she acted frustrated. not my fault you can’t properly read the insurance card. we couldn’t figure out my FIL’s birth year for insurance and he is out of the country and unreachable at the moment. she was super annoyed, and said she would be back later. she never returned. can’t wait to see that bill. unprofessional. also, restrooms were disgusting. i know babies and young children are not a frequent thing in the adult ER, but maybe a table or changing station need to be added? i changed my son on my lap.

**UPDATE**to add insult to injury, this horror house billed our insurance company over $1000 for test that they allegedly did on my husband but a doctor NEVER actually saw him or discussed any results! Yet they damn sure made sure that they saw his insurance info!! Some body really needs to investigate this place BEFORE someone dies due to their negligence & the fact that they are taking peoples money while doing absolutely nothing!***. This should be called the NON emergency room because they move slower than a turtle! Arrived at 12pm with my husband suffering from nausea and dizziness. It is now 5:50pm and he has yet to be seen by a doctor. Adding insult to injury, the staff was very dismissive and rude. People should not be allowed to be treated this way! This is the worst ER ever & they should be ashamed! DO BETTER;-(

It was in the early 2000s when this hospital would still be thriving, but just don't waste your time anymore. I spent eleven hours in the emergency room with migraines, chest pains, fatigue, and heart palpitations. All I knew was that I felt like dying. I was sent in and out of a room, just told that a doctor would see me shortly, just to have a nurse come in and take me out in less than a minute, and it happened the whole time I was there. I never saw a specialist, and my appointment was made in May. There was a woman with a dislocated shoulder crying, and not once for the eleven hours I was there did she get help. We all stared at her as she wept in pain. The place is dirty, and the homeless come in because of the cold just to have the workers call security on them, and they themselves yell at them to leave. The place is dirty and definitely not getting any better. Just take your business somewhere else. It's not worth it. Better be safe than sorry because these nurses and everyone else are so unprofessional with everything from attending a patient to giving a simple pill and water.

This is absolutely the worst ER to come to. The waiting room is very dirty and smells really bad. The service and attitudes are poor. The sense of urgency is lacking. If you have chest pain and your blood pressure is high and experiencing shortness of breath forget about this hospital. Do better Grady!!!

Jackie the nurse who works on the 6th floor for trauma during the night purposefully will ignore patients requests and cause them to lay stuck in their own pain until she feels like helping. you don’t have to be rude for her to treat you bad either . you can be as polite as possible and still find yourself facing her bad attitude.

This hospital was probably one of the worst experiences I've ever had to deal with. I get being short staffed and how hard that could be, but that doesn't give you any less of a reason to not be compassion and have empathy for the patients you are taking care of- and simply doing your job as a nurse. It's a quality as a nurse to have/ do these things. We waited almost 12 hours in the ER to get into an actual room in the hospital and once we did get a hospital bed, the nurses would go hours without giving the meds needed for his sickle cell as he was in excruciating pain. Not to mention they lost some of his labs so had to take even more blood from him that was super unnecessary if they did it right the first time. It was honestly unacceptable and the care was very poor. Do not recommend.

This is for labor and delivery!!! If you want to suffer and wait this is the spot you want to be at and if you don't then RUN! My sister has been here since Thursday a little past noon it is now Monday 4a.m. she is barley getting her c-section done. Doctors suggested it was the better option for her but still let like 3 persons ahead of her, literally took her to an OR and bought her back to the room because there was another emergency that came up. There's so much more I can say about this place but I'll just leave it at that GRADY you gotta do better.

I spent 8 hours in the ER. I have never seen a hospital so disorganized and complacent with its brokenness. I witnessed a man in so much pain he couldn’t stop screaming out. He sat there for an hour before being taken back only to return to the waiting area 30 minutes later. I witnessed a lady having an allergic reaction. Her face was so swollen she couldn’t open her eyes. She sat in waiting and was finally taken back after sitting for 3 hours. NP Cynthia Trotta was kind in demeanor and had wonderful bedside manner but lacked the knowledge to contact appropriate departments when second opinions were needed. This halted treatment, causing longer than normal wait times. She didn’t know the phone numbers and continuously called the operator for help. She would then return to me behind the curtain, where I sat in a chair for hours, not a bed, although I was in excruciating pain, which my blood pressure reflected, to relay the message that she had paged the appropriate department when I clearly heard otherwise. Dr. George Leach was extremely disappointing, condescending in tone and dismissive to points raised. Unfortunately I was caught with continuation of care from one shift to another. The original doctor who NP Cynthia Trotta referred to, provided her medical opinion in which she followed up until Dr. Leach stepped in. He downplayed the African American doctor’s experience, stating she was administrative in nature and he was clinical suggesting that he had the better medical opinion. Why was she seeing patients all morning up until 3 PM if she was “administrative”??? His medical opinion conflicted with 2 prior doctors and a triage nurse. He couldn’t account for many of my symptoms resulting from the primary reason I was in the ER but he expected me to trust that he knew what was best. He ran no tests, requested no labs, just came to a conclusion while still wearing his backpack from freshly arriving. DO NOT GO TO GRADY!!!…unless you have a gunshot wound. Even then you may sit there bleeding while multiple doctors contemplate on the best treatment of care.

Awful care EVERYTIME . Literal half vial of my blood just sitting there on the floor. Unhooked IV after being here for 3-4 hours. No pain medicine doctor sees you for 5 seconds then sends a student. This place is beyond ghetto and everyone need retraining I was poked three times when at any other hospital blood is drawn normally. I am bruised in pain and feeling embarassed for trusting this hospital

Jamya S. In registration is the most professional staff members I came in to contact with. She’s so nice and she so sweet. She has such a caring spirit. She made me feel so much better before I even saw the doctor

The BEST IN THE WORLD💯🥇🏆 The staff is polite and helpful. I have never in the year I have been going, been talked to badly. I see a lot of teamwork and smiling faces. I just sat and watched for hours and I mean not one bad apple. The doctors has recommended the best help for my health 🙌🏾🙏🏾🙏🏾 I really cannot complain. They are the best. Y'all better do your research frfr. They aren't dirty. Even the emergency room went very fast. I'm proud to be a patient in the care of these wonderful people 🙏🏾🙏🏾🙏🏾🙏🏾💯🖤💪🏾

Grady’s trauma center was wonderful. If you are there for any reason other than trauma GET OUT! This hospital is the most unorganized place I have ever had to deal with. If you get a case manager named DEDRAH (or however you spell her name) request someone else immediately. My wife has had to do her job and correct MULTIPLE mistakes this lazy case worker has made. She needs to be fired for negligence. She was not communicative and when she was the information would be incorrect. This has made my recovery from a motorcycle accident even more stressful. We had to rent a wheelchair because she failed to send the correct prescription, so now three days later from being discharged we have to get reapproved to the correct wheelchair and continue to spend our money on a rented chair. I’m surprised this hospital or the employees have not been sued for negligence yet. I hope this helps someone else not go down the same path.

I cannot stand Grady Hospital and i don’t know how they seem to get the accolades they supposedly have. My husband was involved in a terrible car accident and incurred broken ribs. The ambulance got him there at 4pm. It is now 114am and my poor husband has been laying in ONE SPOT IN THE HALLWAY the entire time. I wasn’t able to go back with him due to covid stuff, so every time i called in to check on him (3 times in a 9 hour span), the people answering the phones would immediately cut me off and ask if he had his cellphone! They could have cared less! The only thing they knew how to do was pump him with Morphine on demand and tell him how “jam packed” they were! I’m so disgusted with this supposed healthcare system. If this is who we have to depend on in time of an emergency, then we are doomed.

I had to be transferred to Grady so they could care for my NICU baby. I had my emergency C section at Grady. All the nurses, staff and doctors have been so much nice than I ever could expected. Everyone was very caring and sweet and I just appreciate them all so much for being there in this hard time. They took outstanding care of me and I will be forever grateful. Especially a shout out to my Angel Cynthia in the delivery and labor department. She was truly a god send in the scariest moment of my life. I can never thank her enough. Bless the Angels on the 4th and 5th floors. Thank you Grady.

We had a terrible experience there. We were on the 8th floor. We were trying to get my Dad discharge so many times and they keep delaying it. Trying to get us to put my dad in hospice care so bad. They wouldn’t believed us when we told them about what my dad was able to do before he was admitted. Some of the nurses had ear phone while working. So how you are gonna hear the alarm or anything. Very careless worker there as far as we witnessed. Once you get discharged make sure you get all your medication because they will not answer your phone calls Doctors, Nurses and Case workers(Tamar Gillespie). The case worker gave us a discharge form that was not up to date. It was a discharge form from the 8 floor and the date was wrong because she decided to be lazy to change the date.

I want to thank each and every one at Grady's Surgery Center. You All was very nice to me. Very professional and informative.my name is Sharon Wright, not Simmons. You all took wonderful care ❤️ of me before and after my surgery l was a few minutes late,and you all took me in, l can't remember every bodies name, but thanks from down to the doctor's to the nurses and in between. May God 🙏bless each and every one of you 😂.

My wife was at, Grady Hospital she went to ICU. She was in ICU for five days afterwards we found out she had broken her hand. They did not acknowledge that she broke her hand till we brought it up about the swelling in her hand. When we left the hospital seven days after her left arm was throbbing we had to take her to Piedmont hospital and found out that she had a blood infection that Grady never detected After we got home I got a bill for $447. I tried to pay it then Grady says I didn’t know anything then I get another bill for $150. I pay it through the Papaya app that they have on their billing I have called 6 to 7 times to see if they have gotten the payment. I get no end results when the girls that are answering the phone they’re doing their job they tell me they need to forward it to a supervisor the last time I did that was July 3 of this year 2023 then I called yesterday July 26 at 1:50 PM the girl acknowledged that they had all the paperwork that they had required for me to show that papaya. I had taken the money that I showed a bank statement that had cleared the $150 and I still today have no return. Call after the girl was kind enough to pass it to the manager since the supervisor will not contact me in anyway so it’s the next day and I’m still waiting I do not understand their philosophy. They turned me into a collection agency that I have already paid the bill. It is disgusting how their management in collections will not return a phone call to someone is trying to pay the bill.

One of my techs had a heat stroke working outside and was taken here 8/23 at 10:23am. They made him wait till he finally collapsed at 7:00pm after blacking out twice pulling the string in the bathroom, placed him in a bed, in a hallway. When the other tech was there he was told it looked like food poisoning from the front desk though the guy has been throwing up for HOURS. Once he was in a hallway they said he was almost to a point of kidney failure and had muscle depletion. He didn't get a room until 8/24 around 1pm. This guy is a marine veteran, out of town, and now has to stay away from his son cause of their horrible procedures. Then the other tech , an ex marine , was told by a nurse he's the reason covid is coming back cause he wants to make sure his friend is ok. THEY ARE BOTH VACCINATED!! I am appalled at this horrible excuse that passes as a hospital.

I've been a patient at Grady for three years. It's been good up until now! I'm in stage 4 lung cancer. A few months back I told them about this rash that was forming on my neck. They said they would watch it. Now my neck is tight, feels like leather, looks like leather, and looks burnt and black. They were aware of a lump in my breast from the affects of this cancer. They chose to do nothing now my breast is deformed and has a big lump in it. They kept saying they couldn't do radiation anymore....why??? When I've talked to patients who have together it everyday???? I'm thinking about complaining to the medical review board. I can't believe this is happening as I'm writing this review! I am still a patient at their new cancer center, but I'm transferring my care to Cleaview Cancer Center in Alabama. I could say so much more. The nurses were great!!!! I would suggest better cancer doctors. I have photos, but for some reason that photo icon isn't showing up.

Hospital Staff is great, ER waiting room patients are not. No one ever wants to go to the Hospital however the two times I've been, the staff has been caring & receptive & the waiting room is always a circus so you will be entertained. The staff/security put up with a lot of nonsense so I commend their patience, please give them a raise, send flowers, or food. Thanks guys. Shout out to Albert.

My son was a gunshot victim left paralyzed on Dec 6. I’ve never seen a hospital with such lack of respect for patients and families time and poor organization. After a 2 month stay in ICU, which was really a hassle to even visit, despite the rude and insensitive nature of charge nurse Nurse Huff, some nurses showed care and concern… but not many. Battling to spend the night with my minor son due to unclear visitation guidelines which I requested several times to no avail. My family was told we couldn’t even sit in the waiting room and had to go downstairs to the main hospital lobby and wait . I wasn’t even allow to lay on my sons hospital bed or on a self made pallet on the floor in the corner. $200 Beats headphones were broken and the only explanation was “I don’t know”. Neurosurgeons were rude as ever, no bedside manners “ your son will never walk again…. Like a 3% chance” is how they put it. After all the trauma and drama of bad news has to be delivered was empathy too much to ask for? After discharge we went to CHOA Scottish Wright…100% change. The staff and doctors at CHOA showed so much concern I felt like they cared. They made the rehab process great. Fast fwd we get released from CHOA and had to return to Grady for a neuro surgeon appointment regarding his tlso brace which they made such a big deal about which wearing this huge thing also hindered his progress in rehab. The wait time was about 3 hours and they had no idea why I was there even though I had an appointment. The original surgeon wasn’t even available. They then tried to cancel the appointment. This was after I was sent to the wrong building with my son in a wheelchair which has to be broken down with every transport so imagine the time and energy Finally got to the right building They sent some random guy, a Neuro surgeon who was so rude and matter of fact and even took a personal call during our appointment. He sensed I was aggravated from the wait time and uncertainty but could care less. Doctor was rude and walked out without a discharge note or any directions. Returned to Grady a few days later in the new location for a 9:15 appt waited about 3.5 hrs before we finally saw someone didn’t leave until after 1 pm… I’m so over Grady. They did save my sons life but after the trauma I wish I could have jus went to another hospital. I have to return in a few months for a follow up. Not looking forward. If it’s trauma then Grady is great for about 25 -48 hours and after that u r on ur own!

Amazing hospital. Of course the surroundings can get a little crazy, it’s in Atlanta. That’s all you need to know for that part. The staff is wonderful, they are 100% themselves and treat you like family. If you didn’t get good service, ask for someone else’s help, or your transitioning nurse will definitely compensate with the love. Never a dull moment here, but it’s worth the visit if you need help. Would 100% recommend. Amazing trauma center, wouldn’t have wanted to be anywhere else.

My son was life flighted from Blue Ridge to the burn unit after suffering an arc flash. To all the staff, including emergency, EMS, I can't begin to describe the sincere gratitude for taking time and doing above and beyond to help my son and family. Everyone was more than just nice and just doing their job. They actually give "care and consideration " to their patients.

If I could give less stars, I would. My brother is currently in their burn unit with extensive burns, and has received disgusting treatment. In addition to his treatment, if you’re hoping to stay overnight with your loved one, forget it. They kick you out at 8, and do not let you back in until 8 the next morning. The day time nurses have been great, but the overnight nurses have 1.made him go 12+ hours at a time for two nights in a row without pain medication when he is supposed to be receiving it every 6 hours! 2. Didn’t shave the areas necessary for the skin graft, so when they pulled the tape off of him, they pulled an extensive amount of hair with it in very tender areas. Literally made him cry out in pain. 3. Did not properly clean him after bowel movements, and make him wait long periods of time without assisting him when he reaches out to them for help with something. 4. He requested a transfer TWO DAYS AGO and no MD or anyone else has been in to talk to him about it. I wish I could just transfer him myself!

The only reason I’m giving a 2 is because I love my doctor, but a complete shoulder replacement should not be an outbound surgery.. I’m literally dying in pain and I know my sling isn’t on right. I literally was given post op instructions in a form that my nurse did not review, placed in a hall to wait for a wheelchair for 30 minutes to take me downstairs… This procedure requires definite medical attention at least for 2 days as the block wears off. Major invasive surgery with very little disregard for my overall health. I even called the nurse line and she says go the the ER…. So unfair that there isn’t better options for postop patients experiencing problems… I’ve always been a Grady advocate, but this is not the type of service I’ve come to expect. I know my morning is gonna be even more painful..

If I could give 0 stars I would! My uncle got transferred there from wellstar Spaulding after a bad wreck with them saying he would need back surgery, he sat in the bed for TWO DAYS no food, no back brace & they were letting him get up on his own to go to the bathroom with NO ASSISTANCE! Finally after 6 days of being in there, they decided to do back surgery. His nurse has been absolutely rude & has even hung up on us when we were trying to get updates throughout his stay. If anyone has any sense in their brain, they would stay away from Grady. Absolutely disgusting behavior & terrible bedside manner!

Grady Hospital saved my brother life. He was care flighted there, spent 1 week in ICU and was on the 6th floor for 2 weeks. Doctors, nurses and CNA's were top notch and professional. Feels like I made lots of friends and am forever grateful for his outcome. Thanks to everyone cause all you guys are wonderful. Thanks from Ohio

I had a great experience with Ciji Holloway she’s the Charge Nurse in the walk in center. She went over and beyond. Great customer service

This literally the WORST hospital I’ve ever been too in my 28 years of living. I checked in at noon for swollen tonsils. It is currently 7:35pm and I have not been called too the back too be seen. I know the procedure, they was gone look at my throat & give me a script for amoxicillin! Simple. Won’t ever come back here, I’d rather die

Grateful, thankful and blessed is what I feel about Grady. You saved my mother's life. To the amazing doctors and nurses on the 7th and 5th floor me and my family are eternally Grateful for how you went above and beyond for my mom. We will forever be in your debt and it's because of you that our mom will recover and live a long life. Thank you and God bless

Every single staffer was pleasant and professional. Dr. Christopher in trauma was truly the most caring Dr. I've ever seen. He was very personable and put me at ease. Dr. Laura, Dr. Hannah, Med student Denisha, in Trauma were amazing. Nurse Tierra and Chris in the emergency room were awesome as well. 5 stars all around for the team at Grady. Please acknowledge them, they were all spectacular

Since I was born I always went to Grady. They are slow but it’s a wonderful hospital to go too! I recommend everyone to go there. Shot out to Mrs.K. Ross, Dr. Meals, Dr. Ivey and the whole team that did my GI and all the kind nurses. Every time I visit Grady for medical assistance I went home feeling better.

I was born at this hospital and let me tell you Grady has an amazing team that will come through for you. Now you may run into some people that do not care but for the most part you will meet some awesome and amazing people that loves you and love what they do.

This is a hospital with a heart♥️❣️We spent four days there after unexpectedly tangling with a semi truck. The staff was professional, earnest, friendly, and always ready to assist. Apparently, Grady has the only triage unit in all of Atlanta. This is a hospital that deserves everyone’s support for the services it provides to those who arrive at its doors…Thank you Grady Memorial Hospital, board of directors, doctors, nurses, Student interns, and all those who work there.👍🏆🥇

My fiance was involved in a really bad car accident. Grady Trauma Center saved his life while making sure he had the best care possible. They constantly monitored him and got him stable. They performed the necessary surgeries he needed despite how busy they were. We are truly grateful for the expertise and professionalism the nurses and doctors at this hospital have! Thank you all soo much!

My son was life flighted on from another hospital. So far I cannot say enough good things about this place. All the medical personnel have been very attentive and have provided excellent care. Everyone from the front desk, check in, clerks, house keeping, security, etc have been extra nice & helpful. THANK YOU GRADY.....GRADY STRONG!! Well he was in SICU for 2 weeks and received excellent care so I'm leaving the 5 stars. Step down seems to be way down. While the nurses were very nice yesterday, I'm not sure about today. When I came in at 4:00 I saw a food container from the day before. I know it was from the day before because I brought it & he ate most of the food. I opened the container to find some kind of little bugs all over the leftover food. Would it have been so hard to toss the container in the trash.

My son is at Grady now with a broken femur, been since Saturday and they just took him into surgery. My daughter in law has not seen his Dr or spoke with the Dr. They have not talked with her about their plans to repair his femur. The nurses do not tell you anything and I asked to speak to the Dr and got a resident and got no where. Do not recommend this hospital for dogs or cats. Just hope they fix his leg right and he doesn't have problems in the future.

I received the worst treatment I ever received today Jan 12 2024 I’m diagnosed with pancreatitis and I’m not receiving any of the fluids orally or by IV that the doctor told me that I was going to get. I’ve been here 17 hours and I’m sitting in a hallway in the detention unit when I was told that I was going to be in a room. I don’t like giving bad reviews but I’m just trying to let people know what the real deal is. My name is MarcoJones I’m 46 years old and I always come to Grady this is sad . Why would they put patients in a area where you have criminals at that’s not right or safe .

I would like to thank the EMT Victor and his crew on 10/19/2023. I had my baby Oct 15,2023. I was scheduling and appointment for my newborn son which was an pediatrician appointment. When my baby finish being checked out I was finishing filling out paperwork to breastfeed. I bend over to get the document and sharp pain like stab me on both sides then down my back.Then started to have tunnel vision everything was blurry going in and out of focus, bluff sound like ringing in my ear. Pressure where I can feel the vessel in my head got very dizzy. I could not think. Notice I was sweating got very hot, couldn't move,hands started shaking, everytime I got up it got worst. I sat I felt fine but then it happened again when I was walking to lobby to schedule next appt for baby. Legs were lifeless, couldn't hear what the lady was saying. Tried to go sit and fall back into chair.I was so scared. I was put back in the room I was in. Till EMT arrived got there very quick. Victor was concerned about what happen and at the time I was told to have iron. I didn't know why and what happen. Now I know what happen and I just want him to know because it helps him treat patients and know what to do intill reaching the hospital. I'm in college for human services so I know and having experiences/knowledge can help.According to the discharge anemia, near syncope, postpartum state and UTI. You was correct to ask about any kidney infection because that what was causing my back pain and was affecting my kidney. The Asking the right questions, nice, gentle,making sure the medicine kick in, just brought a house moved to Atlanta helpful with now knowing what county I'm in, I had slow speech, I was confused but gain what was going on like in between,having trouble hearing what they was saying and didn't make me feel awkward like just take your time it is okay, trouble processing the question they where asking me. I thank you so much. I didn't think it was serious but I am happy I did go to hospital the fact all those risk factors hit at once. Not getting enough iron to my blood receiving oxygen, UTI and low iron/vitals. I'm taking iron and antibiotics.Need to rest, sit and ask for help around the house and baby.

My prenatal nurse Alexa was very kind & sweet. I love her energy and would recommend her every time for my check ups.

My nurse Alexa over in the obgyn/ Emory side at Grady is such a wonderful nurse she’s very helpful and always make me feel comfortable when I come to my appointments and she’s so cheerful and energetic she knows how to put a smile on your face 😊THANKS ALEXA 💙

ALEXA , is a wonderful nurse she’s very kind & makes it comfortable to talk to her when I’m at my appointments i love her energy!

I'm a ATLien & a Grady baby. I will always choose Grady 4 my hospital.

If I could give a 0 I would. Don't get me wrong Grady has some of the best Doctors and physicians BUT the nurses are THE WORST!!! Especially on 5J "step-down" unit. I would prefer them to stay in ICU for better care!!

I had a surgical consultation in the ob/gyn dept on January 18, 2022. Let me preface by saying that this appointment was set back in October 2021 and a treatment plan was also put in place at that time. During my surgical consultation I saw Dr. Peyton E. Garrett who was super nice when she came in. She had familiarized herself with my chart and what I was going through. She went over a few questions and offered me a few alternatives but I politely declined and wanted to proceed with the treatment plan that I had already chosen. She made the appointment for the procedure and asked me to get undressed to do a final exam before my surgery day. She left, I got undressed and when she returned to the room an Asian female doctor returned with her whose name I didn't get. The Asian doctor begin to probe into why I chose the treatment plan that I did and begin to ask what were my personal reasons for not wanting an IUD instead. She continued to basically try and force me to take the IUD but I kept declining. She then told me that I had too much adipose Tissue (was too fat) for the procedure that I was planning to get. She was unprofessional and disrespectful and had this whole debate with me while I was undressed on the exam table. I was frustrated, offended and felt defeated after leaving that appointment. If my weight was an issue why would none of the other doctors address this when the appointment was set back in October 2020.

The staff on 7J are extremely disrespectful. They immediately hang up at the first question you ask. And that’s if they even answer. Most of the time they pick the phone up and just hang it back up. The employees on this unit have no regard for family members who at the moment are unable to visit their loved ones due to covid protocol. I completely understand this hospitals 2 star rating. Maybe try employing someone who is the healthcare field because they are willing to actually help people and not someone for just the paycheck.

I almost died on Christmas Eve night. If I hadn't gotten to Grady I just don't know what would have happened. We're still unsure what happened to me but the ER team at Grady what AMAZING! I was treated with such fine medical care as well as genuine compassion from extremely tired HEROS. (As a Veteran I don't use that word lightly.) I eventually received almost 6 Liters of fluid and had dozens of test run. I felt like I was dying for hours even after getting there and everyone was honest but always reassuring. They fed my body with everything I needed to regain a normal human body chemistry. The two dozen vital signs that were WAY out of wack eventually returned to normal and I had been tested and cleared for everything contagious or reasonably expected in GA. Long story short, (too late) I heard and saw these Heros do, in a unit that eventually filled with 199 patients, way past normal capacity... and over and over THEY ALL KEPT THEIR COOL, Frankly it wasn't just me receiving world class treatment because they treated EVERYONE as well as they did me. And never ONCE did I hear ONE of them complain. About anything. I hope to never see another hospital in a bed in my life. But if I EVER have a medical issue, I'm going to Grady. I would ask an ambulance to pass up another hospital and take me to Grady if at all possible. Finally, as I was being discharged I mentioned my discomfort with the VA and one of my Doctors patted me on the knee and said, "Well now you're part of The Grady Family". I almost cried.

Some would say I am bias because I work at Grady. However, the rumors I hear about the ER, I had an opportunity to experience first hand. I was sent to ambulance triage and basically, my first experience was what I expected. Really no one helping me. HOWEVER, when I was sent to the zone, I received A1 service. Awesome communication between all the staff member and myself. Grest job GRDY

For years I have had a bad idea of this hospital. Recently my MIL was taken there due to a fall. They admitted her in the geriatric wing. What a blessing! She has been In Emory several times but the team at Grady recognized her failing mental state. We were at a decision point with her but we’re lost as what to do. They kept us informed. The social workers were wonderful when it came to assisting us in selecting a rehab facility. Thank you!

My 80 year old mother fell face first on a side walk and had bleeding on the brain. She was transferred to the Grady trauma unit. There is not one person who has treated her like any other patient. They are all treating her like she is their mother. Shout out to Rachel, Deonna, and everyone who has had a hand in helping my mother. You all are the best!!!

I was rushed to Grady from the eastern end of Dekalb County after suffering a broken hip and two broken neck vertebrae. The care I've received has been truly world class, all hospital staff have treated me with the utmost kindness & respect. Atlanta can't live without Grady, & nor would I be living without the fine folks here - from the nursing staff, to patient transit, to the orthopedic surgeons, I can not recommend Grady highly enough. If possible I would give Grady far more than five stars.

I am so upset right now. I had a horrible allergic reaction to something that made the left side of my face swell up really bad. I went to Grady Memorial Hospital to be seen and waited over 6 hours and still never saw any doctor. Matter of fact the nurses in the emergency room were making jokes on some of the people in the waiting room and laughing at people. So I got on Facebook live and spoke on how I've still been waiting for hours to see someone while the nurses are clowning people. Next thing I know they made me leave because I was on Facebook live.

This was posted by a neighbor today. It's long, but take the time to read it. This is Grady at its best! -------------------------------------------------------------------------------------------------- On Friday I was in a solo motorcycle accident at the corner of Roswell Rd and Piedmont. It was a shocking event in my head. A moment of pain and bright light all at once. I was wearing an armored jacket and full face mask helmet so the damage wasn't as bad as it might have been, but the result was two broken ribs and damage to my right shoulder so that I can't raise my arm. When I tried to stand up, It felt like I couldn't breathe. What I am writing about isn't me or the accident at all really, but the people around me there and on my trip to Grady Trauma. The people who stopped initially and formed a cordon around me with their bodies and their cars. A woman dressed to the nines driving a white Mercedes convertible who stopped behind me blocking me and my bike from the mass of approaching traffic on a Friday night at 9PM going into town on Roswell Rd. She kept trying to get someone on 911 without success, but she also got out and told me more than once, "I'm not leaving you." And she didn't; she stayed standing there until they carted me off on a stretcher almost an hour later. And the two guys who ran across the street filled with traffic to assist. They asked after me, held me up, got me water and picked up my fallen bike, reassuring me while I sat on that curb trying to breathe and thinking about the fuss around me. I heard one of them say there was an officer across the street and he got him to call in the wreck and finally an ambulance was called. First the police came, then a giant red firetruck pulled up in the lights, got their gear out and started treating me. They put a sling on my dangling arm, a collar on my neck and did BP and blood oxygen and stayed until a Grady ambulance pulled up and took over. One of the officers said, "Where you taking him?" Dragon Con was on down by Grady but the EMT, Carl, said, “No, he's going to Grady Trauma 100%.” And so I did. At Grady, there was a whirl of 10 doctors around me as I was wheeled in asking me questions, cutting my T-shirt off and pulling off my boots, sock, trousers and boxers and then checking every part of my body for injuries while talking, calming, assuring, checking. A bespectacled young woman leaned over my face and said, "I'll be your nurse for your entire stay. I'm Clara, I'm not leaving." Everyone was moving quickly, shouting orders, incredibly competent and professional, and in short order, I was X-rayed, they ran an IV (it took an ultrasound to find a vein because "he's a hard stick"). Then all at once, I guess assured I was going to survive, they left all except for one and went next door where a woman was in much worse shape than I was. A doctor with long hair and tattoos named Dr Ted leaned over me, told me as far as he could tell I was not in danger, I had two broken ribs and some ligament and muscle damage. I mentioned my hippie days and long hair and he smiled. A CAT scan later showed a bruise on my right lung where I hit the pavement. And of course a lot of road rash. Through all of this these people, these injuries the doctors and nurses and aids maintained their attitude, professionalism, and sense of humor, all night and kept checking on me even while the chaos reigned around us and police would come and go about the gunshot patients. Near the end I saw Carl back in again with another load about 4AM . He smiled, happy to see me on my feet as I was finally getting dressed to go home. I mention all of this only to say that I came away from there with one overriding thought: "People are incredible" . . . and well, Grady ER doctors are . . . I dunno. I don’t have a word for it. I like Marvel movies and sure Iron Man & Spiderman are pretty cool, but they pale next to these Drs, nurses, aids & staff. No FX needed.

My mom was an Emergency she survived a traumatic injury from the ER to her 3N fool staff , I will say this is the best hospital I got to stay with my mom to know all their shifts unbelievable grow they were all great. I'm forever thankfull to All. If there where more stars I would give more. Thank you Grady Memorial Hospital. Sincerely, a former EMT. I wished I live there and not in Florida. Thank you!

My Son was in a very bad mv accident. Trauma team was great. Once he was moved to 6A the nurse was rude. Just awful. No communication. If a Patient had 3 major surgeries and is still incoherent why would you treat him like dirt. Grady is a good trauma facility. But their step down is crazy. My comment to the nurses on 6A, you never know what type of care you will need be nice. I understand that Covid got everything mess up. Kindness go a long way God Bless the nurses and doctors on 6A.

Do not access Grady memorial hospital for any reason anywhere at any time' they have become a injury-death hospital. I was denied medication that I'm documented to receive for m my condition by a PA that does not care except for her own license and following orders. Today an administrator stated the walk-in clinic is a part of the emergency department I requested the PA for an appropriate medical examination by a physician which she denied twir. Regardless of my medical record I was not given the correct medication 've taken since I was 16 years old. I went to the Grady CEO's office to report what happened... on one of their West elevators I was injured by their elevator door it closed and too quickly. The vice president physician of Grady memorial hospital refused to split my arm that's right the vice president physician of Grady memorial hospital refuse to split my arm or summon anyone to splint my arm!!! Once again the vice president physician refused to split my arm!!! I need to go to a different hospital a week ago to get another work for the infection Grady was previously treating me for!!!! Ladies infectious control food service is dismal they deliberately serve contaminated foods to the public I was a supervisor!! Stay out of Grady memorial hospital!

Review: Henry County Hospital and Grady Hospital - A Mixed Experience My recent medical experience at Henry County Hospital (HCH) and Grady Hospital was a mix of efficient care and disappointing follow-up. After suffering from a dislocated right knee and dislocated left elbow, I was initially taken to HCH. Recognizing the severity of my condition, HCH promptly redirected me to Grady Hospital as a level 1 trauma patient due to a potential aneurysm below my right knee. During my three-night stay at Grady, I received thorough treatment and was eventually discharged. The prescribed medications - Ultram, Flexiril, and gabapentin - effectively controlled my pain. However, a major drawback arose when I realized that the medication supply provided was only sufficient for three days. Consequently, even after running out of medication, I was still experiencing significant pain. To address this issue, I reached out to the nurse hotline every day for a period of five days. Each time, I was assured that the matter would be promptly resolved. Unfortunately, six days have passed, and I am yet to receive the necessary medication. To exacerbate the situation, I have not been provided with the promised wheelchair or bedside commode that were essential for my post-hospitalization care. While I understand that my pain may not be extreme enough to warrant calling 911, I am left in a precarious situation regarding my upcoming follow-up appointment in just two days. The lack of proper communication and follow-through on promised aftercare items has left me unsure about how to fulfill this crucial medical obligation. Overall, my experience with Henry County Hospital and Grady Hospital was a combination of efficient initial treatment and disappointing follow-up care. While the level of care during my hospital stay was commendable, the subsequent lack of medication and essential equipment, coupled with unfulfilled promises and delayed resolutions, has left me concerned about the continuity of care. I hope that these issues can be addressed promptly to prevent similar experiences for other patients in the future.

My Husband went to ER on October30,2023, due to chest Pains. He was there for over 7 hours before they decided to admit him. I will say from the ER to the staff on the 5th floor they were amazing. Due to the fact they see so many patients and do not turn anyone away I understand how it can be overwhelming. I think they need more staff due to the amount of patients they see. I was disappointed that I was not able to stay with him past 8:00. At the end of the Day the staff that worked on my Husband was Great. The Male nurse in the ER name Ken was Amazing and very Knowledgeable.

Grady is my favorite hospital I was in the surgery yesterday in 4 k great women that got me ready for surgery Stephanie form New Jersey Andrea from Jamaica and Chocolate lady from Africa. Now my problem was in recovery with Joy she didn't welcome me her mind was all over the place very unprofessional. I will never want her again plus y Grady didn't let me use my whole IV which I pay for . Which I never had this problem before