1/5 Tierra S. 11 months ago on Google
I
would
like
to
preface
my
review
by
stating
that
I
privately
reached
out
to
the
company
regarding
my
subpar
experience
and
initially
had
no
intention
of
leaving
a
negative
public
review.
However,
based
on
the
response
from
the
medical
director,
I
decided
to
leave
a
public
review
to
make
others
aware
of
my
experience
even
if
it
is
not
the
experience
of
the
majority
thus
far.
Original
feedback
provided
privately:
"I
came
to
this
urgent
given
its
proximity
to
me,
referral
from
a
friend
and
the
option
for
same
day
appointments.
I
wasn’t
aware
that
I
would
be
seen
by
an
NP
and
asked
the
MA
if
a
physician
was
available.
After
she
informed
me
that
one
wasn’t,
I
went
ahead
with
the
appointment.
I’m
not
sure
if
the
MA
informed
the
NP
that
I
had
requested
a
physician
and
if
that
could
have
influenced
my
treatment.
Catherine
Clark,
NP
barged
into
the
clinic
room
without
knocking,
didn't
make
eye
contact
when
introducing
herself,
didn't
even
ask
my
name
and,
based
on
questions
she
asked,
didn't
read
any
prior
notes
on
the
issue.
I
came
in
for
foot
swelling
and
she
barely
inspected
my
foot.
She
did
check
for
some
things
(pitting
edema,
tenderness)
but
not
other
important
things
(range
of
motion,
edema
in
ankles/legs,
etc.).
Her
treatment
plan
was
to
order
a
BNP.
After
I
asked
about
imaging,
she
said
she
would
refer
for
an
US.
Overall,
I’m
highly
dissatisfied
with
the
customer
service
and
quality
of
care.
I
work
in
the
medical
field
myself
and
pride
myself
on
good
patient
rapport
no
matter
how
short
a
visit
is.
I
rarely
have
to
visit
a
medical
clinic
(usually
once
yearly)
and
this
was
my
first
time
visiting
an
urgent
care
in
Georgia;
it
will
likely
be
my
last
time
visiting
this
facility.
Please
call
to
update
me
with
the
lab
result.
Thank
you."
The
medical
director's
response
(Dr.
Mboh
Elango)
did
not
acknowledge
my
individual
experience;
instead,
he
pretty
much
disregarded
my
experience
and
rationalized
the
service
provided
given
other
reviews
that
were
positive.
Positive
reviews
from
others
should
not
invalidate
my
personal
experience
with
this
company.
His
response
is
below
(FYI,
we
did
NOT
attend
the
same
school
for
our
medical
doctorate
education.).
Additionally,
I
did
not
inform
anyone
at
the
urgent
care
center
that
I
was
a
physician,
as
I
did
not
want
that
information
to
influence
my
care.
"Hello
.
I
am
the
owner
and
medical
director
at
MEDICI.
Unlike
most
Urgent
cares,
we
are
staffed
full
time
by
a
board
certified
Physician.
I
just
happened
to
not
be
at
my
office
when
you
arrived.
However,
I
trust
my
NP
and
MA
implicitly
with
providing
excellent
care.
My
NP
has
decades
of
ER
experience,
I
have
know
her
since
she
was
an
RN
and
frankly
she
is
one
of
the
most
competent
and
genuinely
wonderful
people
I
know.
Her
care
is
thorough
and
her
personality
is
infectious.
I
am
confident
that
we
are
providing
a
great
service
to
our
community,
and
our
other
reviews
and
referrals
demonstrate
that.
I
believe
we
attended
the
same
medical
school
and
I
am
sure
you
are
aware
of
the
ethos
of
excellence
that
was
instilled
in
us.
Perhaps
our
practice
is
not
adequate
for
your
health
care
needs.
We
hope
you
give
us
another
opportunity
but
otherwise
we
hope
you
find
the
care
you
need."
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