A great place to stay with beautiful views of the water fall. It is also ideal to walk around being in the city. The rooms were clean and updated. It did seem our air conditioning wasn't always working and it would get hot throughout the night, but also we like it very cold. It was odd to us that the bar was not open until 5 the one day, but there are plenty of places close by to have a drink. The area has plenty of great restaurants and we loved exploring.

We stayed in two nice rooms, both were clean and well maintained. The per floor laundry was better than average for an hgi ( not hot and clean !!!) The real highlights here were the staff. Everyone from checking in, our meal service, checkout and then returning for a lost item was exceptionally pleasant and went beyond expectations to ensure a great experience!!!

Besides the fact that we heard gun shots for a while before going to bed, the location has pretty view of the water. That’s the only good thing I can say about this hotel. They were not accommodating at all! The “Hilton rewards” prices were more expensive than I could just get from any 3 party website. The price literally went up on their website $50 for the room I was looking at as I stood their trying to check in. The check in guy wasn’t friendly and wouldn’t give any discounts for a member, so I booked thru my T-Mobile app to save a few bucks. This morning I was told since I booked thru a 3rd party I didn’t get breakfast included. I asked the front desk if they could give me 2 breakfast vouchers for my kids, they declined. The rooms are very outdated. It’s NOT a nice hotel or an accommodating staff. Very disappointed at this hotel and the lack of customer service. My recommendation is to look somewhere else for a $300 a night hotel and maybe you’ll get treated like they want you there.

I work long hours and after several days..I finally got a chance to have a good meal..I searched for a steakhouse and didn't find many places...tired I thought I'll just eat at the hotel.... very glad I did... the quality of the NY strip was excellent and cooked to perfection.. I was pleasantly surprised to get a great dinner without traveling.. I'd recommend local people check out the restaurant

So I get it, I made a mistake and left 2 bottles of expensive hair product in the room. I didn't realize this mistake until I got home around 6pm. Once I realized this mistake I immediately called the hotel to recover my product. The front desk sent my call to housekeeping and lost and found. She knew I would get no answer and I left a message to call me. At noon on Saturday I still did not receive a call back so I went to the hotel to get my product as I was in the area that day. This is where I received the worst customer service I have ever received in my life! After a nice conversation with the new hire at the desk she went to get her manager Heather Keene. It took her 30 minutes to come out of her office to talk to me. She came out with aggressive body language that screamed why am I being bothered. I asked about my lost product. She told me that hotel policy is to just toss that stuff in the trash. Granted I didn't realize I had left this behind until 6 hours after I left the hotel. It took a full 24hours for me to get a hold of someone for this. So back to Heather. This front desk manager was zero help and straight up told me I should be upset with myself for this. She acually told me that. Her tone was aggressive the entire conversation her actions were dismissive and I left there feeling worse then I was already feeling. Horrible management and even worse customer service. I doubt the company who rented 40 rooms and 4 days of conferences to teach us about customer service would like that kind of service. $80 in product lost and a feeling of udder dismay. I most likely will never spend money at a Hilton again. Thanks Heather Keene!

Despite having some issues checking in (not staffs fault) and the computer going down. Kelly at the front desk was very accommodating and kind. I come here pretty often for work functions/meetings and the staff is always great. Wanted to highlight Kelly for her superior customer service. Give that Woman a raise! Look forward to seeing her again on my next work function that brings me down here!

Enjoyed a pleasant stay here when we were up for a wedding. The accommodations and staff were great. If you're looking for a place to stay in the Auburn area, this is worth it.

The staff was accommodating and very friendly. The bed was great, TV had the ability to screen share from my Android so I could stream Hulu or whatever else I wanted directly from my phone. WiFi was pretty quick too, given the business of the hotel and area. However, the room was not entirely cleaned. I found cheerios and a broken cabinet lock on floor, a few spots on the wall that looked like it had gum stuck to it or something.

There was old puke or something on the shower curtains. And blood squirts all over the bottom of bathroom doors and walls. Also at the time I was there they had no hot water or water pressure for days. Room serves was awkward and when I asked for a cup of milk with my desert, they laughed and ignored that request . Also accused us of smoking in our rooms when we don't even smoke it was the people in the other rooms the whole floor smelled like weed. Also forgot to warn ya about the almond milk it was like slime ( gag). The staff was very nice ( lady with red hair she's amazing and the two younger server girls) other then that it wasn't a bad stay! Food was very good!

This is the second year that we've gone to this hotel last year, was Absolutely great. Nothing wrong this last year. My mother sprang for a little more of an expensive room and the bathroom had a lot of grime on the bathtub and there was leftover soap left in the soap dish in the bathtub. They were stains on the bathroom floor but other than that the room was very nice. Absolutely beautiful view. We had a great time. They did compass breakfast for the days that we were there and the food was excellent. Dinner was excellent. All of the weight staff and cooks were absolutely great and fantastic people with great personalities and really good with children. Both of my children are autistic and they were very good with them offering to bring crayons and paper for them to color and whatnot and I cannot say enough about the the people that were there that work there absolutely great. They took care of the bathroom situation and they were actually very displeased with themselves to hear that that happened. We look forward to going again next year and I'm pretty sure that next year every single will be great and it's a great place to go. We went for the balloon festival in, had an absolute wonderful time

Great location. Ryan at the Garden Grille is phenomenal, very friendly, and professional. Ladies at the front desk were amazing. very professional and helpful. Great amenities. Definitely recommend this hotel. Can't wait to stay again.

Where to begin with this terrible stay. First of all being a Diamond Member should at least get a room that had a decent view. That was not the case, open the curtains to see the air condition unit that is on the roof. Secondly, the check in process took way too long because he could not operate the computer system correctly. Lastly, I found a few bed bugs after waking up. I will never stay here again.

We attended an event here, and were so impressed by the view, the service, the cleanliness. Its a beautiful hotel. While we didn't stay there overnight, I wouldn't hesitate to attend or hold an event there. And in the 90 degree heat, it was very comfortable in our large event room. The staff was very attentive and helpful, much appreciated!

Hotel is clean, rooms need updating. Disappointed with Hilton facilities and their choice to get refrigerators without a freezer because as a diabetic I need to refreeze my ice packs for my insulin and am not able to do this during most of my Hilton stays.

"Misunderstanding" between the hotel clerk and I in regards to payment options and flexibility. My understanding- after communicating my ability to pay deposit upfront and then room rate at the end of my stay- was that this was acceptable as long as they had deposit and a card on file to charge as necessary at a later time. I was even handed my room key card. after just being in my room for one hour the hotel staff pounded on my door demanding immediate remaining payment or that I vacate, police would be notified. I left so quickly upset and confused that I forgot my apple iPad and I returned the next day for it and was denied it's return. It was being held as assurance for remaining full payment for night which I did not stay! Which is completely illegal. They can't keep my personal belongings hostage for payment or Any means. That is theft! I made a police report and the officer retrieved my device and handed me a summons , charged with theft of services. Why was I given a room key in the first place then!?