I had a disappointing customer service experience. I purchased some items without receiving the expected discount, and when I kindly inquired about it while rushing. they couldn't provide a discount due to an issue with my New World card. And I had to show each corner what I purchased. They ended up showing me someone else's receipt, which was unnecessary. I suggested a simple solution of a refund or canceling the purchase, and purchase again. And My new world card was fine that time. but it took around 30 minutes and caused disruption to my plans. Attention to detail is essential. they shouldn't take so long for a payment.

We shop here when ever we are visiting from Australia. This shop has everything, lotto, fresh seafood and so many things you can buy to take back home to Australia. I can't believe the craft beer selection at this shop. In Australia it costs us about $15 a beer to try new Zealand craft beer. So to have a shop so close with such a good selection of beers is so good.

This is a great shop with a HUGE variety of foods and drinks. It seemed a bit dearer than other stores, but as I said, they have a lot of different things, and their food presentation is fantastic, as the attached photos show. So if you are wanting to do your weekly shop or pick up a plate to take to a dinner party or a picnic or even a late night feast then this would ve a great store to go to.... They have parking underneath the shop which is handy as not a lot outside. Happy Shopping

Best New World in Auckland hands down, meat, deli, cheese and bread selection is always tops. They are defiantly more expensive than anywhere else (other New Worlds, Countdowns etc.) but you get what you pay for. Best selection of fresh everything, well trained knowledgeable staff and free underground parking in he CBD.

Bought their Oreo fresh cream cake from the bakery section. Looked amazing and perfect for a celebration. BUT, when we cut into it, it turned out to be mostly cream and hardly any cake. What a letdown. Won’t be buying that again!

Biked all the way over there, mostly to get garlic Bought the more expensive organic one. Got home only to find that they were all spoilt from the inside, very nasty. 1 or 2 fine but all 5 bulbs were ruined!

Super expensive. Spent about $100 more than I would at paknsav. The location is convenient though and the shelves well stocked. Super friendly staff

Nice, clean, large range of products that other non central stores have. Under cover parking was good.