1/5 Julia B. 2 years ago on Google
We
decided
to
treat
ourselves
to
a
single
night
stay
at
this
luxury
hotel.
While
the
room
was
fine
except
a
slightly
dodgy
shower,
the
service
from
front
desk
and
the
restaurant
was
well
below
the
standard
you'd
expect.
While
the
hotel
seemed
relatively
quiet,
we
had
to
queue
for
decent
periods
to
check
in,
and
to
get
seated
for
breakfast.
When
waiting
to
check
in,
we
were
told
that
an
attendant
would
get
us
from
a
waiting
area.
Instead,
another
couple
grabbed
our
spot
and
we
had
to
intervene
to
ask
to
go
first.
The
breakfast
service
was
disorganised.
We
waited
with
10
or
so
other
guests,
no
welcome,
no
menus
to
look
at.
I
don't
blame
the
staff
-
I
blame
the
process
and
training.
There
was
no
allocated
maitre
d,
it
seemed
everyone
was
doing
everything.
I
would
have
been
disappointed
with
this
service
from
a
3
star
hotel,
let
alone
a
luxury
hotel
that
prides
itself
on
making
you
feel
special.
I
understand
hotels
have
had
a
rough
time,
and
all
workplaces
are
under
staffing
pressures
by
covid,
but
these
issues
did
not
relate
to
covid.
They
relate
to
having
well
trained
staff
with
clear
processes
to
follow.
We
won't
be
back.