Walker & Hall Queen Street image

Walker & Hall Queen Street

Jeweler

One of the Most Reviewed Jewelers in Auckland


Address

66 Queen Street, Auckland CBD, Auckland 1010, New Zealand

Website

www.walkerandhall.co.nz

Contact

+64 9 379 9531

Rating on Google Maps

4.90 (351 reviews)

Open on Google Maps

Working Hours

  • Friday: 9:30 am to 5:30 pm
  • Saturday: 10 am to 5 pm
  • Sunday: 10 am to 5 pm
  • Monday: 9:30 am to 5:30 pm
  • Tuesday: 9:30 am to 5:30 pm
  • Wednesday: 9:30 am to 5:30 pm
  • Thursday: 9:30 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: ring (27) experience (23) Walker (23) Hall (23) service (21) recommend (17) helpful (15) store (14) engagement (13) Tania (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Alix G. 1 year ago on Google • 57 reviews
    Great place to shop for sparkles. They have a good range of brands from dress jewelry to stunning diamond engagement and wedding rings. Our experience with Tania was great, she’s easy going and professional. She got all 5 styles I was interested in from different branches for me in about 2 days time. Definitely the right person to speak with if you need any assistance.
    1 person found this review helpful 👍

  • 5/5 John 1 year ago on Google
    My fiancee and I bought two of the most beautiful wedding rings from Walker and Hall Queen Street. Larry was instrumental in clinching the deal with a fair and competitive price for both pieces which are a work of art in Gold. Both had to be made to fit and they were produced and delivered in a fast and efficient manner. It is no wonder that Walker and Hall Queen Street is one of New Zealand's most outstanding Jewellery stores. I would highly recommend them to anyone that is looking to purchase a ring or piece of fine jewellery that will define them. Both Larry and Naveen were extremely professional - and we felt we were buying from the best professional jewellery merchants in Auckland.
    2 people found this review helpful 👍

  • 5/5 Linda A. 1 year ago on Google
    I have been in to multiple Walker & Hall across Auckland and Queen st. is by far the best. Very friendly staff and welcoming. Bought my engagement ring here. Resizing was part of the price. They resized it in less than 24 hours!!!! I was shocked! 🥰 So in love with my ring and very happy with my experience here.
    1 person found this review helpful 👍

  • 5/5 Penny G. 2 months ago on Google • 9 reviews New
    Walked in off the street just on a whim and left having bought a wedding and engagement ring! Fantastic service and advice from Juliet and Naveen, who made sure we got exactly what we wanted. The rings were resized in time for our flight on the same day - now that is exemplary customer service - thank you so much!

  • 5/5 Brandon F. 10 months ago on Google
    Always fantastic to deal with. Recently worked with Larry, while living in Christchurch. Organized to have a custom ring made to match an engagement ring purchased 10 years ago. Perfect match, great quality. Communication on point, thank you Larry.

  • 5/5 Roselyn B. 1 year ago on Google
    This a beautiful store. Ms Juliet, who helped us, was wonderful. My sister and I went in not knowing exactly what we were looking for but with the assistance of Ms. Julian and my sister were able to find what she wanted. She was very helpful and insightful. The store itself is spacious. If you haven’t been in, you should visit even if just to browse!

  • 5/5 Brittany H. 1 year ago on Google
    I knew what I was after and Tania helped me efficiently and quickly as I was on work time. She has also taken note of something I am looking at further down the line and will call me when options come in that she thinks she may like. We also managed to be creative and get 2x $50 vouchers to use making my new bracelet that much cheaper. Highly recommend visiting the team and seeing Tania for help!!

  • 5/5 Laveena A. 2 years ago on Google
    I was lucky enough to work with Money at Queen St Walker and Hall, he’s been an absolute star in the whole journey of deciding our engagement ring. From understanding what we want, designs, budgets, he found a raw diamond for us, then got it made in the style I wanted, all within the price range we had in mind. Even celebrated with us by popping a bottle of champagne when we’d finally bought the ring! Thank you so much Money, would highly recommend, and will definitely be sending more friends your way!

  • 5/5 Ruenyee L. 9 months ago on Google
    She brightened up my day. Gretta greeted me with great enthusiasm as soon as I walked in. After understanding my preferences and budget, she recommended the products that were most suitable for me. And patiently explained the information and details of different products while I was contemplating my choices. She even provided me with information about the origins and colors of pearls. Other stores needs more staff like her.

  • 5/5 Shannon S. 9 months ago on Google
    I bought a pair of gorgeous earrings for my friend’s birthday and she loved it! It was a great shopping experience.the staff was really helpful and nice, thank you Gretta for your awesome service I really appreciate it. My next gift option will be at Walker & Hall again!

  • 5/5 Alvina T. 9 months ago on Google
    Larry Wong is always my go-to! He is very patient, friendly and helpful with excellent customer service. I feel relaxed and comfortable whenever I go shopping at this branch. Will definitely come back whenever I need another piece of jewelry! 💕

  • 5/5 Surarahk H. 9 months ago on Google
    Our experience there was exceptional, we were helped by Jack and Larry who were extremely attentive, patient, friendly, and welcoming. Would definitely recommend them for anyone who are needing engaging and humorous conversations. Jack and Larry were both very kind even offering us gift wrapping, a thank you card as well as free jewellery polishing. We were astonished with our experience at Walker and Hall Queen Street. Definitely recommend!!

  • 5/5 Rory D. 9 months ago on Google
    Juliet was amazing at sorting out my wedding band. She knew exactly what I wanted and was able to find a ring in my size for a reasonable price. Fantastic service would highly recommend.

  • 5/5 Simon B. 8 months ago on Google
    A month ago I went into Walker & Hall looking to buy a watch from Daniel Wellington. Unfortunately the watch I wanted was not in stock in the queens street store and had to be ordered from overseas. However even though the watch was not available I found Panisa and Larry super helpful. Really accommodating to my needs and explained everything to me really well about the process. I’ve recently moved to Auckland from England and have to say they gave me the best customer service and experience so far. Made my experience throughout really enjoyable. I just picked up my new watch today and I am thrilled. Will be recommending Walker & Hall to my friends. Thank you Panisa & Larry for your 5 star customer service. Kind regards Simon.

  • 5/5 Katrina W. 8 months ago on Google
    I recently lost a vintage diamond out of my gorgeous engagement ring. The team at Queen St Walker and Hall with a very special call out to Naveen were amazing. Not only dd he source me a gorgeous new diamond at a wonderful price but he took the care to match it perfectly. The care and attention were amazing. Thank you Naveen and team for such a great experience.

  • 5/5 Tania P. 8 months ago on Google
    Recently walked in to purchase earrings - was immediately greeted by Tania who was friendly and very helpful. Showed me a few options and gave great advice. Very happy with the earrings I purchased.

  • 5/5 Steve E. 7 months ago on Google
    Went down to Queen St Walker Hall the atmosphere was just so nice staff so friendly went on to buy some diamond studs to surprise my wife’s birthday bought some beautiful half carat diamond studs. My wife was just over the moon. Thank you Walker Hall For all your help, it made it so easy. Thanks so much

  • 5/5 Caro M. 6 months ago on Google
    Popped into the queen street store this morning to see if they were able to help with my issue. My ring needed to be a bigger size to get over my knuckle by then was too loose once on. I had already been to one jewellery store down the road who were very unhelpful as I hadn’t bought the ring there, (it was a gift). But the woman that served me (Tania I think?) had no problem helping me out with a very simple, but clever solution, and at no cost!!! Thank you so much for your cheery disposition and helpful manner 🙏🏻 Next time I return to your store, hopefully I will be purchasing some of your jewellery 💍

  • 5/5 Dan S. 6 months ago on Google
    We've had two custom earrings made now with Walker & Hall Queen St. Fantastic service from the team, especially Juliet and Naveen. They are so knowledgeable and helpful from choosing settings to sourcing the stones, and the results are beautiful.

  • 5/5 MJ M. 11 months ago on Google
    I had a great shopping experience at Walker&Hall Queen Street with Juliet Mira, she has shown me beautiful pieces of diamond earrings and bracelets, she help me find the perfect piece. She is easy to talk to, very professional and very attentive. She even got her regional manager help us get the piece that i wanted. I am very happy. I would definitely recommend her to my friends and family. Will definitely see her again, definitely the right person to find at Walker and Hall if you need assistance.

  • 5/5 Bon T. 1 year ago on Google
    I bought a perfect wedding present from Walker and Hall queen street branch and had a fabulous shopping experience with Larry. HIGHLY RECOMMEND Larry's service. He is kind, gentle, and passionate about helping me find a perfect wedding present for my BBF.

  • 5/5 Camilo P. 1 year ago on Google
    Wonderful experience, they have made my fiancée's birthday even more special. Amazing quality and post-purchase service. Highly recommended for birthday gifts and engagement rings. Thanks Juliet for always making us feel valued costumers.

  • 5/5 Nicole H. 1 year ago on Google
    Tania gave us (my fiancé) the greatest guidance and knowledge in picking out my engagement ring. Walker & Hall was the first place he stopped on his search and after looking around a few different jewelers he came back to Walker & Hall for Tania and her expertise- great decision! They worked together to pick out the most gorgeous ring, and we both couldn’t be happier!! I also was able to go in and visit Tania, after the proposal, to get advice on sizing, ring care, and all the needed guidance regarding my ring. Thank you Tania, and the Walker & Hall team💕

  • 5/5 Mel C. 1 year ago on Google
    Wonderful shopping experience! Shout out to Panisa, a top tier salesperson! I was quite unsure what to expect in the store when she took the initiative. She communicated well so that she got what my needs were. I never felt forced to buy anything not of my style. Got the lovely earrings from a local brand and man oh man did I have a good time. Highly recommend to anyone who wants to find exactly what you want!

  • 5/5 Tayla C. 1 year ago on Google
    Such a wonderful team of professionals. I Purchased a solitaire diamond for myself whilst on holidays in 2021. The team were so lovely to deal with, they rushed a re-size and had my ring at the airport within 3 days. In 2022 I sent it back for a check up and ordered a matching band. Again the team have been so helpful and communicative given the now overseas relationship we have. If you are looking for beautiful jewellery and exceptional customer service, Walker and Hall Queen Street is the place to go.

  • 5/5 Mandy Z. 1 year ago on Google
    I bought my engagement ring with Tania. She has been so helpful and approachable! The experience with Tania at Walker and Hall is excellent. She makes the whole process clear and simple. Love my diamond. Will go back for our wedding rings.

  • 5/5 Janine 1 year ago on Google
    After a terrible experience with a ring trade up at Michael Hill in Queen Street, we had a fantastic and genuine experience here at Walker & Hall. They were able to hear us out, meet our needs, and went above and beyond with their service and exceeded our expectations. Thank you so much Panisa & Naveen for your exceptional service and sorting out our ring in a short period of time. We look forward to coming back and seeing you all again 😊

  • 5/5 Jackson S. 2 years ago on Google
    What started as a unpleasant experience, soon turned into a great one thanks to Money. He did an amazing job helping myself and my partner find the perfect piece and was very understanding throughout. He was patient, polite and extremely helpful during this process. Would definitely recommend him, thankful for the way our experience ended!

  • 5/5 Margot K. 2 years ago on Google
    Finn was super lovely and helped us with our wedding bands. He was able to answer all our questions and even offered to polish my engagement ring while we were there. Great service, thanks Finn!

  • 5/5 Nivedita F. 2 years ago on Google
    I don't normally get jewellery made in NZ so was a bit worried about doing it, but I had the best experience with this store! Ping, Mony and Naveen were exceptional right from the start. They sourced the stones I wanted, suggested some designs, were clear on the cost and kept me in the loop all the way through my pendant being made through to its delivery. The pendant was made to a high standard, looks amazing (I've had lots of compliments) and I'm very happy with it. Thank you team - you were so professional, friendly and patient. I will be back to get the earrings made!

  • 5/5 Helen M. 2 years ago on Google
    I recently dealt with Ling who helped me find the perfect gold bracelet. She was very helpful and patient while I made up my mind and very knowledgeable about their jewellery. Definitely recommend dealing with Ling, especially if you’re someone that has trouble making up their mind!

  • 5/5 Sam M. 2 years ago on Google
    Had a very good experience buying an engagement ring here from Money. Been looked after throughout the process and treated as a valued client. Since purchasing the ring the follow up service from Money and changes made to the ring have been done without question and I have been looked after very well. Highly Recommend dealing with Money at this branch.

  • 5/5 Rafay M. 2 years ago on Google
    Bought my engagement ring from Walker & Hall on Queens Street and couldn't have asked for better service. Millie was absolutely amazing! She helped me pick out the perfect ring and tended to my every need. Would definitely recommend!

  • 5/5 Jenn M. 2 years ago on Google
    We purchased my engagement ring from Money and he was amazing so when we needed to buy wedding rings we knew we wanted to go back to see Money! He was awesome, so helpful and explained all things diamond related. He was polite and caring never pressuring us and just wanted the best rings for us. We are so happy with our purchases - thank you Money for going above and beyond and answering all our questions (via email and in person.) We are so excited for our new rings! Thank you!

  • 5/5 Kwai Chun Eva C. 9 months ago on Google • 1 review
    Love visiting the store always. Staff is awesome doesn’t matter if you are buying something or just having a look around. Larry has been always very helpful and patient with me as I am quite picky about things and take a little while to make my mind before buying anything :) Finally I have purchase a beautiful brooch from him :) Exceptional customer service !
    1 person found this review helpful 👍

  • 5/5 Cammy W. 5 months ago on Google • 2 reviews
    Gretta and Tania are extremely helpful and friendly! I had a wonderful shopping experience and bought beautiful birthday gifts for my mom and relatives. Grateful for their amazing services :) Highly recommend this store to everyone.

  • 5/5 Olivia K. 7 months ago on Google • 2 reviews
    The customer service here is truly exceptional. I was served by the lovely Juliet today, who made me feel right at home! She helped me with my purchases, and was so sweet and funny to talk to. She even polished my jewellery for free! Thank you so much for the amazing experience, I had the biggest smile on my face the whole time :) Would highly recommend!!

  • 5/5 Bryan H. 4 months ago on Google • 1 review
    The customer service in this store is outstanding. Juliet helped us find the perfect purchase to celebrate our wedding anniversary. Nothing was too much trouble for her. We really appreciated the glass of Moet to celebrate the purchase and the anniversary :)Thanks Juliet and the wider team, we loved the experience of shopping in your store. Highly recommend to anyone who is looking for that special jewellery item.

  • 5/5 Grant A. 2 months ago on Google • 1 review New
    Naveen and his team were amazing to deal with. I was after a tennis bracelet for my wife and Naveen was excellent at showing me what they had to offer. We found the perfect bracelet and as it was longer than what we needed Naveen recommended we use the 3 diamonds removed and make a necklace which was a great idea and my wife was thrilled getting 2 pieces of jewelry! Highly recommend this store to everyone

  • 5/5 Katherine K. 4 months ago on Google • 2 reviews
    I've recently been to Walker&Hall Queen Street store and the customer service I received from Gretta exceeded my expectations. Her professionalism and gunuine enthusiasm for helping me made my experience truly enjoyable. Highly recommend!

  • 5/5 Sabrina N. 4 months ago on Google • 2 reviews
    Fantastic service from Juliet!! Thank you for making my time here so easy and special getting this gift!

  • 5/5 Isabella C. 4 months ago on Google • 2 reviews
    Tania was so helpful with my purchase! She helped me choose stunning pieces that will be loved and cared for. Highly recommend walkers and hall!


Call +64 9 379 9531 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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