Went to store to purchase a ring yesterday Walked in One assistant dealing with a customer had her mask under her chin Other younger girl who walked over to assist me was the same so i walked out without buying

Terrible experience with a sales assistant here (middle aged, Caucasian, glasses, short dark hair with four piercings in each ear, no name badge). I went in looking to match (or close to) a gold earring I recently bought from Pascoes and had lost the other one. I found a pair that looked exactly the same but the woman was very snappy saying it’s not the same size and I shouldn’t get it over and over. She also ignored multiple people who walked in when she wasn’t serving anyone. So rude and made me feel so uncomfortable that I left even though I was planning to buy those earrings. Then she proceeded to put her finger in her ear and rub it while serving me and touching the jewellery… very poor service and embarrassing for the JPL group.

Great value and selection. Something for everyone. Friendly environment..

Awesome staff at the new market branch 🙌 super helpful

I wanted to get a gift for my sister and the sales assistant was not that interested in helping me at all. The overall experience was okay. It’s that it was just also very awkward because I tried to form conversations with her instead of it being vice versa.

Went in to buy a watch for my Mum's birthday and found something that she really liked. Good prices and good staff, the lady who served me was helpful

Very good customer service. Helped us find our ring size. Young woman and young man. Very nice

Amazing variety of jewelry. Nice and promt customer service

Went in to buy a gold chain, went to the counter whilst 2 counter staff polished jewellery. Neither said hello, nor looked at us as we stood by the chains, looking at the woman ‘serving’ 3 metres away from us. Do not go to this shop! St Luke’s much better. Maybe they have enough business in Newmarket. Went to Michael Hill IN Newmarket who were instantly attentive and helpful.

I received amazing customer service today by Simon so friendly & helpful! Really made my day:)

Very helpful and friendly staff. Even when the shop was busy.

Worst customer care by the old white women's she was so rude and when i brought a watch as a gift she didn't even gave us a box for it just put it into a bag i don't know how to give it as a gift it looks so cheap without box.

Pretty disappointed to find they are closed dispute normal business hours listed

No complaints got an awesome watch with friendly staff

Sent in an earring bought from the store for repair, was asked to pay to request for an official quote when historically it was a complementary service. It is now one week pass the estimated date of in-store collection, still no communication received about the quotation for the repair. Previously emailed customer service about the repair policy and did not receive a reply from customer service on the enquiry either. Overall, poor product quality and poor customer service.

if you ever want to buy rings, don’t come here. They don’t do refunds and were rude about it. The lady I initially spoke to was not helpful at all, she didn’t even stopped what she was doing to assist me. Another girl came and tried her best to help me instead. It’s quite unfair that they don’t do refunds on rings. I wouldn’t come back here again.

I had such an amazing experience with one of the girls (I believe she is the manger) she was super lovely and attentive, she even remembered me from when I came in earlier on in the year which was super sweet. I left with exactly what I needed and great service, Couldn’t recommend her enough (I didn’t get her name but I have her operator code on my receipt)

The worst customer service ever. The Indian lady came to serve me with no customer service at all.I said I came to pay for the item which was on hold. She gave me the item to try without any hi or hellow . She already looked confused. I asked the lady how much will the resizing cost ,she said $75.00 why pay 75.00 when the item is above 1000. Isnt it free? Is it you need more training or were you not happy to serve me in the first place . She turned around and walked away and brought another team to serve me . Wont you tell me what's happening or would you rather turn your back and walk away ! You bring another team member to serve me and you stare at me. I went on Friday afternoon and it was worst customer service ever. I purchased the item and they made the error on the certificate of sale. It was your job to amend rather than telling me,that she need to call the help desk and the system wont let her do it now. Iam not surprised by your customer service as other reviews says it all. Not going back again !