Showers have terrible black mold. Smells awful in there. Never coming back to this location. Extremely unhealthy July 2023 Here's my response to the fake concern message from planet fitness since there's no option to respond and call them out on google reviews: If you want more details about what I'm talking about just go walk in your showers. You know the black mold is all over the walls and the ceilings. The smell of mold and mildew is so strong I can't believe nothing has been done or even brought up in meetings. Pathetic, especially with this fake little response acting like they're concerned. That's hilarious.

Planet Fitness has gone way downhill. Used to be you could cancel over the phone or internet like any other business in existence for the last several decades. That has been my experience with multiple locations. Now you have to mail a letter in? Ridiculous. Scammy. I moved to this location after being at Pleasant Valley and finding half the machines were always broken. Well, the case is the same here. They took my payment info online when I signed up, but can't stop payments on the same platform. A real joke. My advice is to just pay for a better gym, maybe it wont be so busted you have to cancel.

Jason is the best night attendant a company could ask for. Jason keeps the gym clean and stays right up front where everyone can find him. Jason's attitude is warm and friendly and positively energetic. If you are working ot late or very early mornings this is the place fir you. Lockers and changing rooms are kept clean and in good condition. Only one day was the water on the cold side but that was also right at the end of a very busy time. Otherwise no problem. Location is secure and safe and parking is ample. I recommend the Black Card membership fir only $25 +/- per month. Stand up and lay down tanning beds. Chair and bed aqua massage. Massage chairs available and always working. Ismael is friendly and quick to respond ti customers. Really sets a great example to be followed. Geordan is always cleaning and alert ti customers needs.

I am reluctantly leaving 5 stars because 10 stars is not an option... I have crazy work hours, so I like to go to workout after midnight at the Westgate/William Cannon location. The overall vibe is great and I have had nothing but great experiences there. I'd like to give a special mention to one of the overnight staff, Jason, who has always been very welcoming, kind AND generous. He has the best energy and is always knowledgeable, upbeat, motivating and encouraging. He takes the time to know the clients and their needs. As a woman visiting the qym late at night, I also appreciate how he makes sure I am confident and safe both arriving and leaving. I highly recommend this facility to everyone!

What sets planet fitness apart? From all other gyms in Austin, customer service provided by their front desk, employees GEORDON and AARON. It is phenomenal. They both provide 5+ customer service ,ready to assist me and with anything I might need. They have changed my work out from some thing I have to do,to something I want to do.

Good place not crowded and clean. Chill staff, wish they would play more rap though. Also wish they could add a rock climbing machine that would be dope, fo sho.

I joined this location at the end of 22. It seemed ok, but I didn’t start going for real until August. And I have to say I’ve been there at open on the weekends, early weekday, between 8-10pm weeknight and all shifts of staff are diligently working to keep this gym clean. Like not a spot in the floor. Constantly taking their carts around to empty trash, refill the bottles, wiping down the areas where the paper towels are, seriously dusting the treadmills off. Like really. I am hopeful to think that with this location being blessed with such a high percentage of good employees, they must be treating them fairly in the wage dept. These people CARE about your business. This place is an amazing gym to go to because of them. The restrooms, showers changing rooms (I use them before going to work) are all spotless. I’m grateful for their efforts and you better be too!!! At some point this caliber of employee will realize their worth and leave you in their rearview and compliments like this will go away.

I love this place! The management team is great! I had a problem with the regular overnight guy and when I brought it to the 2 managers Aaron and Geordan, it was handled quickly and sufficiently. I will recommend this Planet Fitness to everyone

The staff is always welcoming and supportive. The machines are always clean and operational. The vibes are professional but mellow at the same time. I don’t feel any judgment from anyone who is working out like at other gyms. I love Planet Fitness Westgate!

Clean and super nice staff! Other clients keep to themselves and are focused on working out. Great gym!

11/14/23 Night shift, for me around 11-12 That representative I feel deserves a raise for sure. As a person I felt impacted by his demeanor as a guest to this gym. All “gym anxiety” and that in general was gone. That seems really special these days. So wanted to appreciate and make sure this person is recognized for their kindness and excellence especially so late at night.

First time in and was immediately impressed with Jason’s level of hospitality. While greeting us he was very friendly and informative which set the vibe for our entire visit. I admittedly went to Jason multiple times with questions, all of which he answered providing as much or as little detail needed. He even knew very detailed information about the other locations within the metro area. Sure, we loved the gym and the amenities were amazing but above all, what really struck me was how impactful my interactions with Jason were to the overall quality of the atmosphere. My review is for Jason at the West Gate location. Great job!

This gym is always clean with a friendly knowledgeable staff. Up to date new style lat pulldown cable bars attachments that Gold's gym doesn't provide.

Love this location! I run from my home, work out, and then run back. the staff always greets me as I come in and says goodbye. It is always clean, which makes me feel comfortable. And with the machine is broken it is fixed promptly! This all makes it easy to stay motivated to work out consistently.

Good gym, never too crowded and good equipment. This, however, is not a body builder / powerlifting gym. Definitely aimed toward a more generic crowd. Men, women, old and young, all come here. Nice gym overall.

You can’t really beat the value of the membership at planet fitness. It’s so cheap in the fact that it’s open all hours and you think I could always find a spot where I could work out on the machines I want it alone. I ended up keeping my membership for only five months because there was a couple people who showed the exact same time as me and seem to be on the same routine as me matter how many times I change my workout schedule around. It almost like became a competition for those key machines no matter the day or the time, and so I decided I’d rather just do it at home that said for someone who’s on a pretty strict budget at the time it was super helpful to be able to access the gym with so many pieces of equipment at all random hours of the day or night

Love this place as I am always greeted with a smile from the very friendly staff at the front desk. The machines are in excellent condition and there is plenty of them for a great workout which my son and I look forward to. The place is spic and span and there is plenty of disinfectant stations to clean up the machines after you use them. Overall this place has a cool atmosphere and I most definitely look forward to each workout. Love this place and recommend it to my friends and family

It’s a money trap. You sign up and they get into your bank and never let go. Don’t do it. Buy some weights, it’s cheaper. This location is small and over crowded anyway.

Love this gym only one I go to in south Austin locker rooms always clean and so is equipment. Staff is friendly every time I come in I’m always seeing lauryn the front desk lady cleaning the equipment throughly and be attentive to customers makes me feel good knowing the equipment is getting clean on the regular.

I have added weighted pull-ups and chin-ups to my workout. Unfortunately I need to stand on a dumbbell to reach the bar of the life system synergy 360 system since jumping up with 25-45 lbs can be jarring on the lower back. It would be nice if they would provide a plyo jump box/stand to use. I would think it would be much safer.

Pretty good gym, missing a rowing machine and could use another fly machine because it's always in use. But the staff is nice and it's well maintained. I recommend it over most gyms I've tried.

A+ gym facility. Wide variety, clean, professional equipment, spacious layout, great branding, lockers, showers, friendly staff, good temp. Bonus! spacious and clean open 24/5 most nights, App with equipment guide smart. Low price!!