I lived here for a year from 2022-2023 and the experience I had was subpar to say the least. The management refuses to answer the phone nor will they assist in resolving issues, they will just defer you elsewhere so they do not have to help. Maintenance issues occur all of the time and the response times are very lengthy. Additionally, the amenities are often times unusable or just flat out closed. Lacking in almost every category that an apartment complex should do well in. Experience was so bad that I refuse to move into another apartment complex and have since moved into a home to avoid additional poor experiences. Would not recommend.

I highly recommend against renting from Highland Hill Country. It's terrible!! The staff is rude, petty, and shady. The final straw was the final bill with $115 cleaning fee. I was ridiculous how petty Justin was with the move out inspection. Also the pictures don't match. It's ironic! The grounds and common areas are filthy.

I really enjoy living here at the Highlands Hill Country Apartments. Any issues I’ve had regarding maintenance was handled very quickly and with great friendly people. The office staff are always there to assist you with any questions. Highlands Hill Country is a great place to live.

Well, it’s been a whole year since I first moved here and made my initial review and I can’t say enough good things about this place! I will be renewing my lease for another year and am super happy to be doing so! Angel, in the leasing office, might actually be an angel and Rylee has been so helpful in my renewal process. The staff here is AMAZING. The nature surrounding the area makes you feel out of the city while still being so close to everything you need. Neighbors are quiet and considerate. The pools are so beautiful and fun. The gym has everything I need to workout. There is always ample parking. The maintenance crew are friendly and quick to respond to any requests. I always feel safe as a woman living here. And last, but certainly not least, I cant state enough how the nature surrounding the area makes you feel at peace. We have little birds that sometimes nest around the buildings due to the fact that the complex is on a nature preserve and it absolutely makes my morning everyday to see them there. I have followed two little bird families thus far in my building and it always brings some light into my day. In opposition to an earlier review I saw, the staff is always good about cleaning up the areas around the nests of these beautiful little birds. If you aren’t heartless, I promise they will brighten your day. Seriously though guys…good people, beautiful place, and a peaceful atmosphere. Couldn’t say enough good things about this place.

I lived at this complex for almost 6 years. The management staff has always been helpful and accommodating. Rylee has been with the company since before I moved in and was always absolutely wonderful to work with. He truly cares about the people that live in this community and has patience with any and all situations that have come his way. I will miss his friendly waves each time we passed by each other! Justin was also very helpful and friendly and I am glad he was there to get things done! It makes your living situation so much better as a renter when the office staff is efficient and kind. I also wanted to say the maintenance team was always speedy. Anytime I had an issue, it was resolved in a timely manner and they are also super friendly! I hear horror stories constantly in apartments about maintenance, but that has never been the case in my time living at the Highlands. The buildings are older, so there are going to be issues. That is just part of choosing a more established apartment. The important thing is if the people in the office and those out fixing items care and do their job. These guys do, it's why I brought many friends to them over the years. I am excited to have purchased my house but am also thankful that for over half a decade, I had a great place to call home. Five stars all around!!!!

Office staff is very friendly and super informative. They always go the extra mile to make us residents feel at home and put a lot of thought into resident events. Maintenance staff is also the greatest out of any apartment complex i have lived at. They respond to service request and emergencies very quickly and their work is very efficient. One of my favorite things is how quiet and peaceful the property is. It is a very safe community for me and my family and not to mention the landscaping, clean grounds and all the nice surrounding forest around the property that makes highlands secluded and gives it its own place not surrounded by many other complexes but is still close and even within walking distance from heb and many other stores and restaurants. Amenities are great as well. The gym and clubhouse have both been recently renovated and are really nice. I just had my daughters birthday party at the clubhouse after it was done and all the family loved it and had a good time. I have lived here almost 6 years and do not plan to leave any time soon.

I have been apartment hunting in Austin for over two months now. Sunset Valley seemed to be out of my price range but I stopped in the office on my lunch break. I am so glad I did because Lacy was able to find a reasonably priced unit that looked absolutely stunning during our tour. I will even have a move in special because every dollar counts with these Austin rent rates. I am beyond excited to become a resident and use the trail system and gym. I was beginning to think I would have to settle for a less than desirable complex in a not so great part of town. I'm relocating due to maintenance negligence at my current complex and just seeing the maintenance teams presence around the whole complex brought a smile to my heart. Living at this complex will be money well spent and I look forward to a long and fruitful residency with Highlands

Overall great apartments to live at. Worth the price! From the office to maintenance workers. Very fast and efficient! Cleanliness is always top tier!! Thank you for a great living experience being a mom and wife it’s very helpful to know I can count on our apartments!!