I had 1 prescription with 6 x KG and fango. After the second treatment, I had a very painful SIJ blockage for days, which, thank God, an orthopedist was able to clear. Because of this, and because of general illness on my part and a lack of capacity on the part of the practice, the prescription took up to 3 months. They simply wanted to cancel the last treatment (2 treatments were unfortunately a complete waste of time) because it was beyond the permitted validity of the prescription. In response to my complaint, I was offered a suitable appointment. Afterwards I was blocked as a patient, but I only found out about this when I asked because I was not answered when I asked for appointments with a new, different prescription (as almost always, spoken in AB). I even had someone on the phone, a very nice helper. All in all a negative experience. Addendum: The statement that has just been made is not true at all, I only got 1 appointment canceled too late not taken into account, I still kept the 2nd one, and only 1 therapist was rejected, but I still got it again! There was no apology for the incorrect treatment resulting in an SI joint blockage (which can happen from time to time), but rather the therapist remarked "what nonsense the doctors are saying, joints cannot be blocked, there are only blockages in the head". I was treated by her a second time, then differently and very well, and I didn't reject her at all, but she was on vacation and there were problems with appointments. Patient wishes and sensitivities are ignored in this practice. And mom could have simply asked for my email (I asked for a callback twice!) or sent an SMS to clarify the matter. It's a shame, because it's a very visually and spatially attractive practice with good parking options. I find it outrageous to accuse myself of being unreliable; I showed up on time for all appointments only to then wait for unpunctual therapists! But in times with too many patients and too few therapists, such behavior can apparently be allowed.

Ich hatte Anfang März einen schweren Arbeitsunfall, bei dem ich mir den rechten Oberschenkel mehrfach brach und die Arterie zerriss. Nach dem mehrwöchigem Krankenhausaufenthalt suchte ich nach eine Physiotherapie die Hausbesuche anbietet, das war leider gar nicht so einfach. Dann stieß ich auf das LichterSchatten-Therapiezentrum. Direkt beim ersten Telefonat mit Frau Christ fühlte man sich super aufgenommen und in guten Händen. Eine halbe Stunde nach unserem ersten Telefonat rief sie mich zurück und hatte schon erste Termine für mich vorbereitet welche auch schon in ein zwei Tagen losgingen. Man nahm sich wirklich viel Zeit und machte sich ein genaues Bild vom Unfallhergang und der Behandlung im Krankenhaus um eine optimale Therapie für mich zu gewährleisten. Es haben sich mehrere Therapeuten wirklich super um mich gekümmert. Sie haben es geschafft mich in knapp 4 Monaten wieder fest auf beide Beine zu stellen. Dafür danke ich Ihnen allen wirklich sehr!! Ich freue mich das es so freundlich, kompetente und super Mitarbeiter*innen in dieser Firma gibt. Ich kann wirklich guten Herzens sagen, man findet keine bessere Praxis. Sollte ich nochmal eine Physiotherapeutische Behandlungen brauchen ist das auf jeden Fall meine erste Anlaufstelle. (Translated by Google) I had a serious accident at work at the beginning of March, in which I fractured my right thigh several times and tore the artery. After staying in hospital for several weeks, I looked for a physiotherapist that offered home visits, which unfortunately wasn't that easy. Then I came across the LightShadow Therapy Center. From the very first phone call to Ms. Christ, you felt very welcome and in good hands. Half an hour after our first phone call, she called me back and had already prepared the first appointments for me, which started in a day or two. They really took a lot of time and got a precise picture of how the accident happened and the treatment in the hospital in order to guarantee the best possible therapy for me. Several therapists took really good care of me. They managed to get me back on my feet in just under 4 months. I really thank you all for that!! I am pleased that there are so friendly, competent and great employees in this company. I can say with a really good heart, you won't find a better practice. If I ever need physical therapy again, that will definitely be my first port of call.

Absolutely not recommended. Complete chaos when making the first appointment, where I was given the wrong treatment (despite presenting the prescription!) and therefore the wrong therapist was entered for the appointment. The wrong date was written down for the second appointment, but I was there on time for both appointments. When I arrived late for the third appointment, which was announced 45 minutes in advance, I was still charged for the treatment. Very accommodating! Of course, my own wasted time on previous appointments didn't matter. Accessibility via telephone is also very poor.

Mein dringender Termin, für den ich mir extra einen Tag auf Arbeit freinehmen musste, wurde abgesagt, ohne mir Bescheid zu geben. Das durfte ich also erst erfahren, als ich morgens um 10 Uhr auf der Matte stand :) alternativ wollte man mir einen neuen Termin für einen anderen Tag anbieten, hab dankend abgelehnt und bin mit meinen Schmerzen wieder nach Hause.

(Translated by Google) A great practice, highly recommended. Very nice staff and therapists. I felt comfortable and well treated there. There were no problems with scheduling appointments. (Original) Eine super Praxis, sehr zu empfehlen. Sehr nettes Personal und Therapeuten. Ich habe mich dort wohl und gut behandelt gefühlt. Zudem gab es keine Probleme bei den Terminvergaben.

Die Praxis und ihre Mitarbeiter ist sehr zu empfehlen. Meine Beschwerden konnten relativ schnell identifiziert werden und entsprechende Gegenmaßnahmen wurden eingeleitet. Leider konnte ich von den 6 Terminen nur 4 wahrnehmen, bei den anderen beiden erhielt ich kurz vor Termin die Absage. (Das erste Mal war ich schon in der Praxis als die Absage kam und beim 2. Mal wurde ich angerufen als ich im Bus saß und schon fast da war.) Trotzdem sehr zu empfehlen! (Translated by Google) I highly recommend the practice and its staff. My complaints were identified relatively quickly and appropriate countermeasures were initiated. Unfortunately, I was only able to attend 4 of the 6 appointments, and the other two were canceled shortly before the appointment. (The first time I was already in the practice when the cancellation came and the second time I was called when I was sitting on the bus and was almost there.) Still highly recommended!

(Translated by Google) The LichterSchatten Therapy Center is really a really great and special place. I really enjoy going there and there is always help. I can't think of anything better than that. Keep it up! (Original) Das LichterSchatten Therapiezentrum ist wirklich ein ganz toller und besonderer Ort. Ich komme wirklich gerne hin und mir wird immer geholfen. Ich kann mir nichts besseres vorstellen oder wünschen. Weiter so!

Sehr angenehme und freundliche Atmosphäre, alle Therapieräume sind mit Fenster und sehr sauber. Die Terminabsprache ist sehr gut organisiert, auch wenn Terminverschiebungen notwendig sind. Die Therapeut*Innen und Empfangsmitarbeiter*Innen sind sehr freundlich und kompetent. Alles in allem sehr zu empfehlen !

Very nice staff, nice rooms and friendly treatment. If I get another prescription, I'll come back.

The people at reception counter are very friendly and helpful, could speak in English without any problems. Doctolib and Email contact for reservations are also possible. 👍 Therapists are very nice and professional, they give great care on your condition. And the time slots of the therapists are quite sufficient, making sure that you can get the earliest possible treatments after the injury. The environment in the treatment rooms are modern, clean and tidy. I would highly recommend this place. In addition, the therapy center is located 5 mins by walk from U6 Borsigwerke, which is a big plus.

We made 2 appointments via doctolib to physiotherapist Franziska Beck and both were cancelled after some time. Twice! Why do you provide a schedule if you can’t follow it? My wife had a serious neck pain and required manual therapy urgently. We made an appointment in advance, now we have to search for a new therapist for the same date urgently.

Very pleasant reception, quick appointments, accommodating and very nice. Good treatment, very pleasant, despite changing therapists. Competent team, we recommend Ms. Katharina, Ms. Dominika and Ms. Janina, for massages and advice.

I see that the reviews about your practice are true, not only that they don't answer the phone when needed, they respond to emails in a bad manner and with meaningless phrases, but also the only thing about it What they care about is getting paid, even for services they didn't provide. A shame

Great therapists and fantastic staff! I made my ergotherapy treatments there for my wrist. It was extremely helpful, and the crew at the counter also helped me with rescheduling and fixing appointments. Highly recommended!

Top!

I had 3 sessions. 2 of them were practically waste of time. When i asked to change the therapist, they offered me options after months. I had to cancel and paid the whole price.

Had six sessions. Very satisfied. reception and physiotherapist (Domonika) was very professional. Thanks.

Also highly recommended for those who do a lot of sports! The therapists all respond to individual requirements, adapt the exercises accordingly and provide optimal exercises and explanations (for example how to correctly control the pelvic floor) for “self-therapy” at home or in the gym. For me, the physiotherapy with the LichterSchatten team was a great enrichment! Thank you!

I was very pleased. -Quick appointment scheduling -friendly team -good problem-oriented and individually adapted treatment and support by the physiotherapists

We recommend! I got an appointment within a day, the entire staff was very friendly, competent and humane. I had my therapy with Katharina. She is so nice and professional. Each time she tried a different technique that helped me a lot. I would go there again and again.

(Translated by Google) Unfortunately, the studio charges 2.3 times the rate for physical therapy with equipment (KGG) for private patients (€ 91, the maximum rate that the allowance reimburses is € 49). Here, private patients should be asked to pay the cash, instead of recruiting patients, the young company repels them. (Original) Leider berechnet das Studio bei der Krankengymnastik mit Gerät (KGG) für Privatpatienten den 2,3fachen Satz ( 91 €, der Höchstsatz, den die Beihilfe erstattet, liegt bei 49 €). Hier sollen Privatpatienten richtig zur Kasse gebeten werden, statt Patienten anzuwerben, werden sie von dem jungen Unternehmen abgewehrt.

Ich bin mit starken Fußschmerzen und nicht allzu großen Erwartungen zur Physio gegangen. Ich hatte verschiedene Physiotherapeuten, die alle sofort das Problem erkannt und angegangen haben. Auch die Kommunikation unter den Therapeuten war richtig gut! Generell total freundlich, offen, hilfsbereit & wirklich nur zu empfehlen!

(Translated by Google) Great practice! I have absolutely nothing negative to say about this practice. Modern furnishings, the reception is super friendly and the therapists do a really great job. I highly recommend it! (Original) Super Praxis! Ich kann über diese Praxis absolut nichts negatives berichten. Moderne Einrichtung, der Empfang ist super freundlich und die Therapeuten leisten wirklich tolle Arbeit. Ich kann es nur empfehlen!

(Translated by Google) I can only recommend the practice. Very nice and competent employees. Agreements can be made quickly and easily. Here not only the performance is fulfilled, but also attention is paid to well-being. So it's not just who has time and you're dealt with that counts, but also interpersonal relationships and people take their time. (Original) Die Praxis kann ich nur empfehlen. Sehr nette und kompetente Mitarbeiter*innen. Absprachen lassen sich schnell und einfach treffen. Hier wird nicht nur rein die Leistung erfüllt, sondern auch auf das Wohlbefinden geachtet. So zählt nicht nur, wer gerade Zeit hat und man wird abgefertigt, sondern auch das Zwischenmenschliche und es wird sich Zeit genommen.

(Translated by Google) The only drawback is punctuality. It is rather rare that you get there on time. Otherwise everyone was super nice and friendly 👌 (Original) Der einzige Abzug ist die Pünktlichkeit. Es ist eher selten, dass man pünktlich rankommt. Ansonsten alle super nett und freundlich 👌

Menschlich und therapeutisch fühle ich mich sehr gut behandelt. Kann diese Praxis nur jedem weiter empfehlen . DANKE dem ganzen Team und besonders Franzi..

(Translated by Google) It is a very nice big bright practice. You are looked after by very nice and above all competent therapists. I feel very comfortable there. I can recommend the Lichterschatten therapy center with a clear conscience! (Original) Es ist eine sehr schöne große helle praxis. Man wird von sehr nette und vor allem kompetenten Therapeuten betreut. Ich fühle mich dort sehr wohl. Ich kann das Lichterschatten Therapiezentrum mit besten gewissen weiter empfehlen !

(Translated by Google) Nice, modern practice with very nice and qualified Thare staff. I felt very comfortable here. Appointments on the phone also worked very well. (Original) Schöne, moderne Praxis mit sehr netten und qualifizierten Tharepeuten. Ich habe mich hier sehr wohl gefühlt. Auch die Terminabsprache am Telefon hat sehr gut funktioniert.

Ort zum Wohlfühlen, nettes Personal und man fühlt sich geborgen.

(Translated by Google) Rip off practice and not flexible - hands off. Phoned several times in advance, increased tariffs were NEVER mentioned. There was always only the question of the aid rate. And as a greeting, the treatment contract is quickly presented for signature ... Recipes cannot be used flexibly. Everything has to be processed one after the other. Absolutely disappointing !!! (Original) Abzocke Praxis und nicht flexibel - Finger weg. Im Vorfeld mehrmals telefoniert, NIE wurden erhöhte Tarife erwähnt. Immer war nur die Frage nach dem Beihilfesatz. Und zur Begrüßung wird dann schnell der Behandlungsvertrag zur Unterschrift vorgelegt... Rezepte können nicht flexibel eingesetzt werden. Alles muss nacheinander abgearbeitet werden. Absolut enttäuschend!!!

I was satisfied with the therapists. The organization was always somewhat inflexible. We broke up in an argument. After I was first promised verbally that I wouldn't have to pay a cancellation fee after I had to cancel at short notice due to a corona infection, the invoice plus reminder fees came this week. I can't recommend it.

A very competent team, individual needs are taken into account and the treatment has contributed excellently to the goal

Competent, friendly employees Modern furnishings Diverse applications

Fast appointments, friendly staff and generally quick options to reschedule an appointment.

I am very satisfied with the nice therapists and quick appointments

The treatment was really really good. Deadlines have so far been met and processed on time. The rooms etc. are fine and very clean. The therapy center is also suitable for allergy sufferers. The employees are very friendly. There must be a small defect; the phone is sometimes unmanned. That's... But you can do that, among other things: speak to an answering machine. This again works very well. I can only recommend the therapy center.

Friendly staff. Calm and clean environment. Fantastic therapist. Highly recommend

I can report consistently positive experiences. From the quick and uncomplicated appointment scheduling to the treatment, everything was very pleasant and successful. After a short time, I started seeing improvements in my condition. At the beginning I was skeptical because I had appointments with different therapists, which later turned out to be very useful. Everyone is sweet and nice. The premises are modern, clean and pleasant.