Hunkemöller image

Hunkemöller

Clothing store Womens clothing store Lingerie store Swimwear store

😠 The most arrogant and disrespectful sales people in town who mock their customers in front of everyone in the long lines waiting at the cashier's. The quality isn't great, and not really worth the price, but there aren't that many other low-priced options for pretty everyday underwear. People often mention store,


Address

Kaiserstraße 3-5, 60311 Frankfurt am Main, Germany

Website

www.hunkemoller.de

Contact

+49 69 97691602

Rating on Google Maps

4.10 (180 reviews)

Open on Google Maps

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 B L. 1 year ago on Google • 213 reviews
    The most arrogant and disrespectful sales people in town who mock their customers in front of everyone in the long lines waiting at the cashier's. The quality isn't great, and not really worth the price, but there aren't that many other low-priced options for pretty everyday underwear.
    2 people found this review helpful 👍

  • 5/5 Luisa G. 5 years ago on Google • 4 reviews
    Nice staff, pretty lingerie...
    2 people found this review helpful 👍

  • 1/5 Joy a. 4 years ago on Google • 456 reviews
    Absolutely vile sales assistant that followed us outside to swear at us for changing an infant. Inhuman person...
    1 person found this review helpful 👍

  • 5/5 Riechel O. 7 months ago on Google • 7 reviews
    Good advice and the employees take time for the customer. You feel very comfortable in the store and the music puts you in a good mood. I bought 4 bras.
    1 person found this review helpful 👍

  • 5/5 Ivy 6 years ago on Google • 680 reviews
    Friendly staff

  • 1/5 Nessa 3. 1 year ago on Google
    (Translated by Google) First of all, half an hour before the official closing time, you were shooed out of the booth because it was "close soon". Also, the woman at the cash register was rude. The checkout was probably "offline". The discount campaigns are probably very pointless (would have saved around €40). I won't buy there a second time...you just felt really unwelcome. (Original) Erstmal wurde man schon eine halbe Stunde vor offiziellem Ladenschluss aus der Kabine gescheucht, da man "gleich schließe". Außerdem war die Frau an der Kasse unfreundlich. Die Kasse war wohl "offline". Die Rabatt Aktionen sind so wohl sehr sinnfrei (hätte um die 40€ gespart). Ein zweites Mal kaufe ich da nicht...man hat sich einfach wirklich unwillkommen gefühlt.
    1 person found this review helpful 👍

  • 3/5 Lala P. 2 years ago on Google • 216 reviews
    The store is cute but the waiting lines are insane !

  • 2/5 Isa S. 4 months ago on Google • 113 reviews
    Yesterday I went to this store on my lunch break because of a sale and was planning on doing a lot of shopping. Neither employee said hello. One of the ladies was consulting with a customer at the beginning, so she (understandably) referred all other customers with questions to the checkout. However, when this customer left the store, the lady didn't bother with the customers but instead filled the shelves. Well, it has to be that way. Apparently also like the conversations between the two employees, in which she sadly announced her previous turnover of €17.50. Do you complain about low sales in the presence of eager customers while ignoring them? Support from managers is urgently required here. During my shopping spree on my own, I couldn't get my hands on a few pieces and since I continued to be completely ignored, I picked up the stool myself and climbed up. When I did this again for the 15th part, one of the employees asked me if she could help me. Since I had already been in the store for over 40 minutes at this point, I just said that I was already at the top and that I didn't need any more help. The lady at the checkout meant everything in a very friendly manner and made an effort. However, because she was busy dealing with the tradesmen present during the checkout process, she was a bit distracted and forgot to remove a magnet. This was noticed when leaving the store and was not a problem at all. But it didn't save the visit to the store either. Too bad about the brand and the location.

  • 5/5 Iordan B. 1 year ago on Google • 102 reviews
    One of the good Shops for lingerie. Top.

  • 3/5 Simon Hoffmann (Micro Teaching M. 6 years ago on Google • 22 reviews
    #freelena

  • 3/5 Gideon M. 5 years ago on Google • 9 reviews
    nice clothes , better bathrooms

  • 3/5 Mina M. 2 years ago on Google
    (Translated by Google) The best and largest selection is here, which is why I usually shop here. However, in terms of service, this is the branch with the rudest staff. Not helpful, always in a bad mood and always chatting about private matters with one another without wanting to help you. They are not allowed to measure you because of Corona, but stand 10 cm next to it to show you how to measure yourself ... in other branches they just measure you. There are also no bells in the changing rooms. (Original) Die beste und größte Auswahl gibt es hier, deshalb kaufe ich meist hier ein. Allerdings vom Service her ist dies die Filiale mit dem unhöflichsten Personal. Nicht hilfsbereit, stets schlecht gelaunt und quatschen immer untereinander Privates ohne einen helfen zu wollen. Abmessen dürfen sie einen auch nicht wegen Corona, stehen aber 10 cm daneben um einen zu zeigen wie man sich selbst ausmessen soll... in anderen Filialen messen sie einen einfach aus. Zudem gibt es in den Umkleiden keine Klingeln.

  • 1/5 Stefan D. 2 years ago on Google
    (Translated by Google) Goods ordered and paid for in the store on July 10th, 2021. The goods did not arrive until July 30th, 2021 despite multiple inquiries! So we asked for our money back. Allegedly it was transferred on 07/30/2021. Today customer service informed me that they forgot to make the transfer and that I should wait another 21 days. I assume we will never get the money back. BAD CUSTOMER SERVICE! (Original) Ware am 10.07.2021 im Store bestellt und bezahlt. Bis zum 30.07.2021 kam die Ware trotz mehrfachen Nachfragen nicht an! Also haben wir unser Geld zurückgefordert. Angeblich wurde es am 30.07.2021 überwiesen. Heute teilte der Kundenservice mir mit, dass sie vergessen haben die Überweisung durchzuführen und ich nochmal 21 Tage warten soll. Ich gehe davon aus, dass wir das Geld niemals zurückerhalten. SCHLECHTER KUNDENSERVICE!

  • 3/5 Kevin K. 3 years ago on Google
    (Translated by Google) + Large selection + Friendly advisors - Quite a stress from the booking system (30 minutes booked, after 20 minutes you have to be out) - I had to wait in the store while my girlfriend tried on and wasn't even allowed into the changing room area. A bit stupid when you're actually there for a consultation ... (Original) + Große Auswahl + Freundliche Beraterinnen - Ziemlicher Stress durch das Buchungssystem (30 Minuten gebucht, nach 20 Minuten muss man raus sein) - Ich musste, während meine Freundin anprobiert hat, im Laden warten und durfte nicht einmal in den Bereich der Umkleiden. Etwas blöd, wenn man eigentlich zur Beratung mit dabei ist...

  • 5/5 Vivian S. 1 year ago on Google
    (Translated by Google) There is no harm without comparison. Compared with the branch in the old town of Düsseldorf, the branch in the center of the French city is not too perfect: a clean and tidy shopping environment, clearly marked prices, and the labels neatly show the actual discount price, making people full of shopping want! The clerk is not only beautiful, but the key is to be very professional and solve the various needs of customers in a timely manner! It is also a branch in the center of medium and large cities in Germany. I don’t know why the shopping experience is so different? (Original) 没有对比就没有伤害,相比杜塞老城的分店,法兰市中心的分店简直不要太完美:干净整洁的购物环境,明码标价,标签工工整整地显示实际的折扣价格,让人充满购物欲!店员不仅漂亮,关键是很专业,及时解决客户的各种需求!同样是德国境内中大型城市中心的分店,不知为何购物体验相差如此之大?


Call +49 69 97691602 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Women's clothing
  • Recycling
    • ✓️ Clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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