Never in my life have I had such a bad experience, it is one of the most limited and unprofessional surgery. After listening to the robot for minutes, you have to wait another 40-50 minutes (you watch your credit on the phone run out quickly), until finally it's your turn. You feel your blood rise in your head, your heart beats so hard that it can explode in your chest in frustration, anger and helplessness. It's another day when you can't contact the GP. Every time I hear the voice of one of the receptionists I know that my phone is unsuccessful. It is a mockery of patients' dignity. Every time there is an excuse, of not being able to get in touch with the GP, every time you will feel the wickedness of the receptionist's voice, the haste with which she tells you to call again tomorrow. Today I was told that the phone line was not working (although my phone was answered), so again, without success. It is time to move to another GP, who will probably have more consideration for patients.

Rude and unhelpful receptionists, ridiculous holding times and not able to book appointments for non emergencies. Can only see the dr on the day you phone which is a gamble whether you’ll even get an appointment even after phoning immediately as the surgery opens and waiting in a queue for up to an HOUR to get through. Leaves you no choice than to book a day off work to see the Dr and you may not even be seen or even talk to a Dr on the phone. You have to disclose your medical issues with the receptionist (not medically qualified) in order for them to decide whether your ailments are worthy of a call back- absolutely disgusting, potentially dangerous and a breach of the confidentiality I wish to maintain between medical professionals and myself. And to top of off, an experience with a nurse at the surgery left me feeling hurt and not worthy of care. Her rude, confrontational and unprofessional bedside manner during an appointment for oral contraceptives was appalling. Fed up, disgusted and disheartened by this surgery. Please change your policies and acquire more GPs to deal with the workload. Wouldn’t hurt sending that nurse to some sensitivity training too.

Officially the worst Place to get any help or support from your GP. Just called to chase up a call i had two weeks ago. I keep getting told to call every week to make an appointment with a specified practitioner and always get told that they cant do anything. Surely there’s something about patient neglect. I have been put on these tablets and have been on them for a while now, been allocated a specified person. This person hasn’t been reachable for almost a month. I cannot get an appointment at all, i get told every single week to try again next week. 4 weeks in a row! They can’t even help me get referred to someone else although this woman is never available. Basically if you suffer with any mental health, don’t come here. Absolutely 0 support and they can’t even help get you referred to anyone else, no wonder Suicide rates are at an all time high. Lack of care and they’re not forfilling their Duty of Care. Changing doctors 100%

Really bad just appalling attitude of the receptionists in this surgery customer care courses probably won't help, new people will. Average wait times in the morning to just talk to a receptionist 1 hour and its been like this since before the pandemic.

Would give zero stars if I could, quite shocked at the treatment over the last 24 hours from this surgery. I had an appointment yesterday and the doctor was fully aware of the reasons to go there so he would have already had certain tablets in mind to give me. He gave the prescription and the tablets have been discontinued for over a year. I rung up to explain this and the receptionist couldn't be bothered so told me to phone back tomorrow. I phone back this morning to ask for an alternative medication and I'm told to phone after 4pm, which I did only to be told to try another pharmacy. I have tried every pharmacy in the area and no one has them because they are discontinued, even the nhs website that says they have been discontinued. Surely its the doctors job to make sure the medications they are prescribing are actually being made. No offer of help or understanding and this Is the last issue in a very long line of unprofessional and incompetent behaviour. This place has been a joke since long before covid and since then it is ten times worse.

Everything is a nightmare there. Worst being trying to get through on phone and you are no26 in the queue.. 90 min later you’re still waiting yet every time I pick up prescription no matter what time I go waiting room is empty yet you can’t get to see a GP. Receptionists ( apart from the lovely new girl) need re training on how to deal with the public !!

Terrible receptionists that don't listen to your needs and want you gone from the phone no matter how respectful you are Called at 8:30am > 20 in the queue. > reply: you should of called at 8:30am > repeat every day > gain massive anxiety over your problem > just accept you might die

I have had bad experiences but they work really hard at this surgery and have a lot to deal with. There are some really nice receptionists here but there is one with a stinker of an attitude. That goes for one GP too. That’s why I just dropped it from 4 - 3 stars lol

Never any doctors there , it's not fit for purpose any more, no wonder people end up in A/E.and why do they need 12 receptionists, for so few doctors. they can't even answer phones.

I have been on hold for over and hour to be told there is no appointments for my young son

I rang the surgery this morning to ask if I could have a appointment. The receptionist was a very helpful young lady who was able to give me a appointment with the practice nurse.Every question I asked her she was able to answer very professionally a credit to the practice.I was able to be seen the practice nurse within the hour Excellent service from the moment I rang Fairfield Surgery. Thank you.

Usually I don't need to contact the Dr's surgery but over the last 2 months I have had to phone 4 times. Each time the receptions have been amazing and really helpful. The first occasion I was provided with help and information over the phone and the other 3 times which is a recurring condition iv explained what's happening and they have got a Dr to contact me straight away. The call time can take a while but with so many people ringing what do we expect. I find as long as you are polite and respectful to them they will do everything they can to help. Everyone is stressed out and understaffed these days so a little understanding goes a long way.

Fairfield surgery..what can I say..only been with the surgery for 4 weeks exceptonal gp Angela noticed that I hadn't been called for my flu injection, John gp- noticed I was on a lower doze of iron where I should of been on a strong dose they, also stated do not leave the surgery if yout worried about something. Thank god I changed was with Riverside. Thank you again Daphne x

0 stars if I could...I waited 50 minutes to get through to someone, I was confronted with 'Limited services today, all the appointments have gone, ring back tomorrow', and so I ring the next day, another 40-60 minutes wasted with no appointments again. Managed to get through to the receptionist, stating that the doctor will phone me back 'at some point this afternoon'... they never phoned back, and so the never-ending process of trying to get another appointment starts again. The staff at Fairfield Surgery exhibit an alarming lack of professionalism. The receptionists are cold, unwelcoming, and seem disinterested in providing any assistance. Their dismissive attitude makes it clear that patient well-being is not a priority at this surgery. My experience has been a harrowing reminder that some places simply should not be allowed to operate in the realm of healthcare. I urge anyone seeking quality medical care to look elsewhere, as there are undoubtedly better options available in the area.

Absolutely awful. There’s literally one good DR and he’s impossible to see. The rest are like people cosplaying DRs. Good luck

The phone service is not unique to Fairfield. Most surgeries use this. Myself, my partner and my 2 young children have used this surgery since moving in covid 2020 and the system is fair, the staff are helpful, the place is clean, parking is easy, pharmacy on premises, and every experience with the doctors, out of hours, amd referral to the hospital, bloods, correspondence with doctors over the phone and experiences with staff have been above and beyond. I would almost compare to private health care experiences.