Horrible service, I was in for a surgery, and rarely got taken care of by the nurse on duty! Was waiting over 6hrs past my booked time! My partner went to ask what was going on and all the nurses ignored or responded with a rude attitude. When attempting to speak to person in charge the phone number did nothing. I could not speak to any one in charge, and I’m sure those nurses have to deal with angry people all the time because the people in charge probably do nothing but avoid all patients and take their money. The Bord of Directors should be ashamed!

I had a horrible experience. I went in to the ER complaining of chest pain. After several text, I was informed that I had a mild heart attack. The doctor who was attending me told me that he was not sure if he should admit me or send me home. Of course I was distraught and I couldn’t even think at this point after hearing this news, but I was left in astonishment when the doctor asked ME, what I wanted to do! I literally just stared at him and asked me the same question a few more times. In my head I thought, aren’t you the doctor! I then informed him of my history and gave him the name of my heart doctor and he decided to call him. Luckily, my heart doctor told him to admit me! I then spent 3 days on a gurney in the ER waiting for someone to figure out what was going to happen to me. No one was on the same page. I was told that I could have a family member visit me then when they came to visit they were turned away. My heart doctor finally had me transferred to Memorial hospital and I was swiftly taken care of. I will never go there again!

Went to emergency room after speaking to a nurse on nurse line regarding chest pain and shortness of breath. Been waiting for over three hours and haven’t seen a doctor yet. Had X-ray, ekg, and blood work, but still waiting in the waiting room. Informed the nurse several times about not feeling well, she doesn’t care it’s just a job. I don’t recommend anyone who isn’t feeling well to come here. You’re better off making an appointment with your primary care doctor and waiting to be seen. SMH……….what a waste of time. This is why I self treat myself because all you do is rack up thousands of dollars in debt to see a NP or if lucky maybe you will get a chance to see a doctor. So, I went to my profile and a summary of my visit was there. I am applaud that there was documentation of an exam, observation, and treatment I did not receive. This insurance investigation is going to be interesting. Mercy Southwest emergency was trying to cover themselves because they were negligent. Beware patients, look at your online summaries to avoid fraud.

Do not trust any diagnosis from this ER. Do not trust administrative personnel or periphery departments to care about the patient or their follow up care with an outside doctor. Receiving medical records, a referral and X-rays was impossible. My daughter fractured her humerus on Saturday night. The ER doctor referred us to Valley Childrens Hospital. When I called Valley Childrens first thing Monday morning the doctor had not actually sent a referral. If I did not have PPO insurance I don’t know what I would have done…gone to a different ER I guess. When she was discharged with only a sling and pain meds, no records or X-rays were provided. I made the mistake of assuming that the (unprovided) referral would include all of that. So I returned to Mercy Southwest to get the medical records and X-rays. I got the records but the radiology said I had to wait 72 hours. But told me that Valley Childrens could just call and they would be given an electronic copy of the X-rays immediately. This makes no sense. It is simply frustrating. Valley Childrens hospital never got the X-rays. I will say that the care giving staff was very nice and did a wonderful job taking care of my granddaughter. If only the after-discharge care would have been a consideration…. I feel as if they washed their hands of my granddaughter once we were gone and patted themselves on the back for being caring in the moment. Overall patients need to be wary when told to follow up with another doctor. Get all your records before walking out. Do not believe they care what happens after you leave. Follow up: Valley Childrens hospital was able to put a hanging arm caste on the break. They told us the ER doctor’s diagnosis of a green stick fracture was wrong. The X-rays show the break is clearly displaced. Casting this type of break is one of the easiest to do. We never got the ER X-rays.

I went in for gallbladder pain because of my gallstones and was there for almost 6 hours just to tell me they couldn't do anything for me. The doctor told me that surgery wasn't necessary right now even though I was in pain and I was trying to explain to her that I have been like this for months. I'm not able to eat much and I'm losing weight really fast. Although the doctor was very nice my condition was not taken seriously. I am trying to get an appointment to see a surgeon but it has been very complicated to get one and I'm still waiting on it but like I said I've been suffering with this gallbladder issue for months and I don't know how much longer I can wait. I was really hoping they would help me here but I was very disappointed.

I took my son to the E.R. here because it was late enough that urgent cares were closed. He managed to get a foxtail stuck in his throat, just behind his uvula while some family was watching him (they didn't know anything was there, he just complained about his throat being itchy). After waiting a couple hours (expected, not complaining about that), a doctor took a pair of long tweezers (standard tweezers were too short and too sharp) and pulled it out his throat while my son sat in a chair in the waiting hallway. We were not admitted into a room, no medications were administered, and no equipment was used except when they took his basic vitals. We later got two bills. It turns out Mercy outsources their E.R. doctors to a third party company which is not in Blue Cross' network, in spite of the fact that they are one of the major players in California. They did not bother to notify me of this on the front end. Further, they sent statements to the wrong address and did not bill insurance. I had called three times about the statement and asked them to correct the address each time I called (I'm still not confident they have it corrected). On the first call, I asked them to bill insurance. They did and insurance covered what they would cover and now Mercy wants MORE than they asked for in the first place before they had billed insurance. When I made that third call, the woman I spoke with was extremely rude, got angry when I was calmly asking for an explanation and said "I'm transferring you to the 800 number" and put me on hold before I could respond. The care here is decent, but when it comes to billing, these people are unreasonable con artists. I strongly recommend choosing any of the hospitals that are not run by Dignity when you next need medical care - especially if it is for E.R. services.

Horrible service, I would rate it zero stars if I could. I was in the ER a little over a month ago after injuring my lower back and I waited for almost 3 hours just to be assessed. I was in extreme pain the entire 6 hours I was there. The woman who wheeled me to get a CT scan was very rude to me. She stood there and watched me struggle to get out of the wheelchair and onto the CT scan bed and then off the bed and back into the wheelchair without offering to help me. She said “if you can stand, you can get on the bed fine”. After waiting another 2.5 hours, they chopped it up to be a muscle sprain and sent me home with ibuprofen and muscle relaxers. I don’t want to know what they “think” a problem is, I need the actual answer. Over a month later I’m still having debilitating pain and second-guessing the diagnosis. This is the hospital closest to my house and I’d hate having to drive to the downtown location or even another establishment for an emergency, but I really just don’t see myself coming back here and getting good service. I know this is a common experience here because I’ve been to the ER two other times and have gotten basically the same treatment. To anyone who has been treated with disrespect and ignored at this location, I’m sorry. This is a massive problem that needs to be fixed.

The worst experience in health care ever. I was with my daughter who is not able to speak and they would not allow me in there while other patients had family members with them. The security guard and staff were so extremely rude. Maybe if my skin was a little bit lighter they might have been more courteous. Staff tried to force her to swallow pills which she can’t do to an abscess on her tonsils. She was sent back to the wating room saying she refused treatment. I then brought her to dignity health and was immediately put on sailing for dehydration and a shot for pain. I will not ever go back there or recommend to anyone. Matt the security guard wouldn’t even let me talk.

If I could give 0 stars I would. This is the worst hospital in Bakersfield and it's sad to say that because it once was one of the best. The staff here is so rude and when you ask any questions they treat you like you are from the streets.They're so unprofessional and you wouldn't even think that they know anything about healthcare or that they've even worked in healthcare ever because they are so ignorant and unknowledgeable and they have no bedside manner. We got here at 830 still here at 1:30 AM my daughter has still gotten no answers they have had her results ready since 10:30 because the nurse accidentally told me she wasn't supposed to tell me that but she did. We will never come here again. They don't care about how much pain you're in they don't even give you anywhere to sit or be comfortable they just leave you sitting in the waiting area the entire time. So if you have any kind of an emergency do not come to Mercy Southwest.

I have travelled all over the world. military This was the worst hospital I've been in ever. I never saw doctor. I was told I was being melodramatic when I almost passed out and fell off the chair. I had diarrhoea & vomiting and excruciating stomach pain. Told them I had been doing this for 24 hours, am I? Pain was so bad because I've been throwing up my pain medicine. I've had 3 back surgeries. They didn't do anything but lay me in a bed for 8 hours and give me 1Hydration bag and zofran which I have myself. They did a CT did not ask me. This all came from a nurse practitioner, they kept telling me the doctor would be in by 7:00 at night. I told them I was leaving. They were rude and unconsiderate. The excuse was they had a new doctor and she didn't know she should come back where I was at. I would never send anybody there and will never go there again. 😡I was left on a bed pan for 45 minutes and there's no excuse for that!!!! THERE IS NO EXCUSE FOR THAT. NEGATIVE 10 OUT 10 IS MY SCORE😤

I visited last night. My nurses Kim, Jose and Britney treated me with kindness and empathy. I was in for some serious issues and my pain was addressed and problems taken care of in under 2 hours. Dr. Walsh was efficient and knowledgeable and I will only go here from now on. I do spend a fair amount of time hospitalized so Mercy Southwest it is.

7/24/23 arrived at the ER with lower right abdominal pain. History of cysts on ovary.. already maxed out Tylenol with no relief and had gone to urgent care. Was sent from urgent care to er because location of pain was indicative of possible appendicitis. Arrive at er 9:23pm. Pay $100 copay. Was triaged with urine and blood draws fairly quickly and dr asked if i needed somethingfor pain, i agreed at 10:30pm. Ct scan ordered and showed nothing at 12am. Still no pain meds. Ultrasound ordered at 1am. Shot of motrin given. No pain relief. 2am Ultrasound results, cyst. Still in pain. Told I'm being discharged at 3am. Given Norco pill. Still zero pain relief. So $100 copay, thousands of dollars in scans and bloodwork meanwhile they still don't treat the very reason I'm there, the PAIN!. I could've taken motrin at home and saved 5.5 hours and $100 copay. Completely useless to come to the emergency room anymore. One day, you'll be out of business when urgent cares get ultrasounds and ct on site because hospitals don't care. The dr had zero compassion and he couldn't understand how a cyst could hurt so much and why the shot of motrin (tramadol) he gave didn't even touch the pain. Now I've used a vacation day to take off work today because I was in the ER until 3am and was suppose to be at work at 730.

I love how everyone says to come here but Kern Medical cared more and had more resources. Perfect example is this pamphlet telling you to come in for help. Once you’re here, they tell you to come back and speak to the resource guide. Horrible. Waited almost 2 hours to be discharged after our nurse never came back. Very discouraging when it came to expressing concern. Towards the end, we were there just to be there. A bit rude when you ask them why you’re still waiting there to be discharged. Lesson learned. Don’t come here again

Went to the ER because of a broken jaw because of complications with a prior surgery. Only for this blonde (and extremely rude) doctor to ask me why I didn’t schedule an appointment with my dentist (which would’ve taken days) as opposed to coming to the er. I told her it was over the weekend and that was impossible so I came to the place with the quickest way to help and she proceeded to ask me the same question again like I’m not an adult. I don’t recommend this place for anybody with a broken jaw or anybody with any complications at all especially if you meet with a blonde doctor. Extremely rude and will tell you off even if you were on you were on your way out, drive the extra distance to the real hospital if you actually care about your wellbeing. No point in this “branch” existing if they hate their patients.

This hospital made me feel like it was all in my head. Did a CT scan realized it was not in my head. Unable diagnose so they or a doctor made me feel like I have been suffering this long so I will be okay. Contact a ENT doctor. It’s an ugly feeling to have a doctor down play your completes find something wrong state they are waiting for results from another hospital yet suggest you will be okay. Sometimes going to the doctor and advocating for yourself is stressful when the doctor act as if you’re imagination has gotten the best of you. He made me feel like I should be going to check in at kmc for a mental health evaluation. Once he realized it’s something wrong he made me feel like I’ll be fine not knowing what the problem is. I tapped out at some point. Its so much anxiety associated with not being heard when something is wrong. I understand I’m not a doctor so why repeat myself when he heard me the fist time and I’m being politely dismissed. I don’t feel comfortable with arguing with a doctor that doesn’t understand I’m just as valuable to my family as he is his and I need help. Not to told I made it this long in so many words. I’m actually really scared and if the hospital can’t help you then what

I’d like to start off by saying this hospital is amazing and very well equipped, I came in contracting and was seen and put in a room within 10 minutes and from the time I was admitted till the time I left I was well taken care of. They did a great job of making sure that I was informed about the epidural and all the medicines I was going to be given and I wasn’t pressured into anything that I didn’t want.I was in labor for about 8 hours and they made sure to come check on me about every 30 minutes and when I pressed the call light for assistance they came within minutes. Finally when it came to me pushing they were so supportive and helpful and kept telling me I was doing a great job which really helped motivate me. I decided to breastfeed my soon and they gave me an abundance of print out Information on breastfeeding as well as numerous lactation consultant’s. After giving birth they made sure I had plenty of food and water and made sure I wasn’t in any pain. All the ladies and doctors were really nice and comforting. Overall this was the best birthing experience I had. Thankyou to all the staff for helping me feel welcomed.

I went in for a routine procedure with a three day stay. The hospital facility was absolutely awesome! All the surgical staff as well as the anesthesiologist were very professional and friendly and made me feel very comfortable with my procedure. The anesthesiologist explained how anesthesia works and that was something I had never been told before so that was pretty amazing. My room was great as well as the nursing staff on the floor I was on. Everyone treated me so well and I definitely highly recommend Mercy Southwest for any of your needs, the food was even surprisingly very good. Everyone from the check-in security officer to the nurse and assistant that wheeled me out at the end of my stay were so very courteous and very nice. Definitely a five star plus rating from me.

My surgical team, from what I know was amazing. However, the nurses could use a little work. Attitudes were nice and most had good bedside manner. But, between the painful (which doesn’t usually bother me) blood draws, IV line start, and the lack of communication between expectations of the Dr. and nursing staff it was frustrating. After waking up from sedation, in the ICU in pain I was provided pain medication to relieve my pain. Once transferred to the acute care I was groggy, falling asleep often therefore my nurse did not ask what my pain level was. I was not provided a call button within reach or within sight so I had to ask my husband to call them to ask them to help me use the restroom. He hung up with me and called them, they seemed irritated that I did that. As the shift change was transpiring I asked when I was allowed to have more pain medication because I was in extreme pain and they said anytime. So I asked when was the last time I had it and they said it was in the ICU. That was 6 hrs prior. At no point during the time I was in the room for that 6 hours did the nurse ever ask what my pain level was at. After the shift changed I had to ask the nurse when was I supposed to start walking and also when was I supposed to start my breathing spirometer. He didn’t even know I was supposed to be on a breathing spirometer. When I finally did walk after getting tired of him telling me when to I was allowed to walk alone. I was under the impression that a nurse is supposed to stay with you to ensure you are stable enough to walk. Thankfully, the last nurse I had was on top of it all. She knew that I needed to walk and also knew that I need to use the spirometer, so gave me orders on those things. All in all the communication between the teams and expectations where not well communicated.

Unlike my last stay (2019), I didn’t encounter HAP (Hospital-Acquired Pneumonia) leadininf from an overnight stay solely for observation to weeks and weeks in both Acute Care and Skilled Nursing facilities! This experience was excellent, caring, and most importantly resolved my diagnosis of Acute Diverticulitis after three days of tests and treatments. It worked! Thanks.

Love this hospital the employees and Doctors are wonderful. They always make me feel I’m in good hands and safe. Will never forget when I was so sick and had waning hope for myself they gave me courage to persivere. It was a big deal for me. Tip my hat for the second floor and Emergency dept.

I really wished I loved this hospital but from staff to billing, it’s all so terrible. Not to mention their online billing department is almost impossible to access and you have to go through so many loopholes just to be able to talk to someone. Their nurses straight up lied about certain information to me, a doctor saw me in the ER literally for 5 seconds and I’m left with a large bill for practically no care that was provided. Healthcare system is so broken but so highly disappointed in the way I was treated and lied to at this hospital. Save your energy and just make the drive to a different one.

I highly recommend Mercy Home Health. I had some multiple complications not related to my hip replacement and one of them I had to return to the hospital for 2 nights! The staff’s professionalism, continued support, caring ways were comforting and extremely helpful. They contacted me daily while in the hospital and gave instructions on how to keep my hip moving and not regress in my recovery from my hip replacement. I give them 5 stars and wouldn’t think twice if I had to use them again.

I was hospitalized 3 1/2 days and I received the best treatment. The ER staff, patient advocate, nurses on the 2nd floor were absolutely fabulous in making the stay comfortable and ensured my health needs were attended to. I’m thankful for the time I spent at the hospital.

Dr told my friend that she has 2weeks to 3months to live. Where does he get the nerve to tell a patient something like that without consulting her doctor! That she is being treated by her doctor for the money they make.The other people we came in contact with were fine.

Staff are professional and informative and caring. They are polite and courteous and brought me food when I was hungry. They did a great procedure on me and I will always be grateful to the Dr's and staff. Hi Katie...

I would give it zero stars I was taken there last night by my husband. I was & still am in excruciating pain. I possibly have Lupus had & still have swollen ankles. The ER doc claimed I had no swelling but yet they are still swollen, he never removed my socks to evaluate & I was kept in waiting area in pain, given Toradol & was told if I have pain meds to take them at home. I was called back at 1:30am to inform me that my lab work came back normal but they misplaced my urine sample & I was told they needed another one. I waited over an hour to wait for those results. I couldn’t take the pain anymore & so I paid my 120.00 Co-pay & came back home. We live an hour away from care.

Everyone was awesome and kind! It was my first stay ever in a hospital and I can greatfully say it was pleasant thanks to the awesome staff! Summer and Amanda were GREAT nurses! And I’m thankful for the care they took with me. 😊💞

My review is towards the birthing center. The location is extremely clean and well maintained. The staff is AMAZING and very knowledgeable. if it was just on that this location would get 5 stars. the issues witch I had was with accommodations and reasonable visitation. Don't get me wrong, I agree with two visitors at a time rule. the issues are that my other underage children couldn't see their new born baby sister and their grandma who was with myself in the delivery room most of the time was yelled at by a nurse and was told she couldn't come back up after just going to the car for a sweater. Who yells at a 60 yr old lady? my mother in-law isnt a rude nor argumentative person. Second the sleeping conditions for the farther is extremely poor. it was to the point I almost slept on the cold hard ground. I didn't expect a serta or anything extravagant but can I get something more then a transformer 3x5 chair when fully extended? I just think you'd take care of the guy who is paying the bill.

If choosing a hospital, you can never go wrong with Mercy Sourh West. The Doctors, Nurses & all staff are very friendly, helpful & go beyond to make tour visit q good one. Brian, in ER Id like to say thank you & your an asset to ER & patients. Thanks again!

Very poor experience overall. Chris N the RN at the ER for the evening had a very poor attitude. I’ll never go back nor recommend anyone to seek attention from that hospital.

Hi there,, I had surgery on the 3 of May this year an from the start of the day on surgery day I felt I was cared for all the way thru the prep of surgery an every one that I came in contact was caring to my needs an me I was nervous a but that's normal but comfy an well taken care of all the way to surgery then lites out lol an the after care was great also b cuz I wasn't stable for a while but I made it out of there to my room an also to all nurse I had until I was good to home, did a great job not one complaint!! Thk U to all keep up ur human kindness. there

My wife was admitted to ICU her sugar level was 1500 she had the best care in the ICU unit. The care nurse was kind and so helpful, explained everything in detail before the did anything. Helpful to us in explaining how to care for my wife and her diabetes. My wife was not a diabetic before she went in. When the moved her from ICU the care was just as good everyone was very nice and helpful. We were really impressed with the quality of her care. Thank you All Walter & Nelda Hines

Thank you for Taking good care of me when I burn my face. Eventhough you guys are super busy you all manage to take care of me. Can't thank you enough. Kudos to all the Nurses. PA and Doctors all frontliners sure its a tough job dealing with all the sick people. Now my burnt face was healed and just few red spots on new skin.Thanks again.