Couldn’t find my order (app issue to be fair which a girl was pleasant at trying to resolve) but then it was found, clearly had been sitting because we got home and it was stone cold. Couldn’t eat it was so cold and scared of getting ill. Ordered with no bread and some genius put the burger upside down so ketchup and cheese weren’t edible anyway without a hint of cardboard. Waste of money straight in the bin except the drink and nowhere to complain. Much better service in Antrim.

Since they changed how they cook burgers food quality has been atrocious. Instead of cooking 4-8 burgers at a time and placing "just off the grill" meat onto dressed buns, the meat now lies for hours in trays , and is then placed onto your burger cold so the cheese is never melted. Service is terrible. My past 6 orders have all been wrong. Especially when there's a long wait. Your coffee is prepared the moment you order but you might be waiting another 10mins before you collect it so it's stone cold by the time you leave. This McDonald's used to be one of the best years ago but has been allowed to decline and decline. A shame really. Oh and lastly they have now changed from using coke syrup in tanks to using syrup from plastic bags, hence why the coke out of here tastes terrible nowadays (incase anyone had noticed) Yet another morning2/12/23 and McDonald's gets order number 9 in a row wrong. It's like a bunch of crayon eaters run the place now

Not impressed at all, had a van full of hungry kids on a Sunday evening so thought we would stop in. Usual mad queue to this one as it's in a stupid place with one way into both carpark and drive thru.... We parked up, got out and at basically dinner time the seating area was CLOSED! Couldn't use drive thru due to the vehicle size and again the poor layout, must think everyone drives a small hatchback in NI... So sat in a queue to get in only to find couldn't get food ( there were quite a few others in the same situation ) ended up going to one in another town... Strange it was fully operational...

Just ordered a crispy bbq chicken wrap meal at 10 minutes to 11, got the food, chips where cold and stale and the wrap was dry and cold as a bone..what kind of service is that!! I payed good money for that food!! I expected the chips to be atleast warm when I got them what an absolute joke!!

Not the best of McDs , very busy and it seemed like little staff. Had to wait a bit longer than usual to pay for my food. I sat outside as inside was manic. The cheese burger wasn't the warmest and there was certainly no way I was going back through the madness to complain. Maybe it's better at a different time of day.

Sandy the facility to make iced drinks, desserts is mostly unavailable. Frustrating when you wait in a queue to 25 minutes most days to find this out. Perhaps clearer signs warnings at the entrance to the drive though would save people a lot of hassle

STOP forgetting my dips when I order I’m sick to death of your workers being unable to pick up dips and put it in the bag. Our McDonald’s already notoriously bad so can we atleast maybe learn how to pick up little sauces and put them into a bag.

Dirty table, spent along time putting my order in thru the app only for it to be having technical difficulties so I could not proceed, had to go up and order. Ordered 4 milkshakes and they were all mixed the strawberry had chocolate in it and the vanilla had chocolate in it too.

We sat in and Ordered a double quarter pounder cheeseburger and medium fries with ordinary coke and a big mac, large fries and a large coke, both burgers were cold, the fries were reheated/refried and whatever was in the drinks certainly was not coke, we complained at the counter and they replaced the fries and drinks, the replacement fries were cold. First time at this branch of McDonalds and most definitely our last.

tonight, 03.12.2023 at 8 am. I had an unpleasant experience with a young blonde girl in which I asked for her help to order from the McDonald's app and this blonde animal how work at cashier behaved very badly and offensively with me as a customer and I can say that only drug addicts who can barely hold on work here on your feet. please do something against these people who are of no help. these animals must be changed and put people who understand the customer who wants to buy. thank you