First off, the location is great. But that’s about it. Our room had no soap or towels, it took a long time to get either. Also our room had no shelves of hooks to place the towels when we got them. Which is just weird. Our room only had windows into an abandoned mall, so no natural light, and it just felt like we were stuck in a dark hole. Our room was above the bar, and loud all night. It was also directly below the pool. So it was loud and smelled like chlorine. Our room keys stopped working all the time, and the front desk was not helpful. They had our check out day wrong, and room service kept entering the room without knocking. The front desk told us that we were supposed to check out and check back in, despite having a reservation for two nights. When my wife’s key didn’t work during the day, the weren’t going to let her or my son back into the room since she had a different last name. They said this was my fault for not adding names to my room, despite never asking me any questions during check in when I asked for two keys. The front desk staff were never helpful or accommodating. For a “four star” hotel this was all such a disappointment.

My wife and I booked this hotel in advance for Friday to Monday and everything seemed fine. We checked in between 9-10pm on February 18, 2022 with no problems. So we proceeded to the room and everything seemed decent. So we took a shower to go out for awhile. After getting something to eat and drink then return to the hotel about 1:30am only to find that our hotel door was WIDE OPENED with the deadbolt extended so the door could not close properly because of the extended deadbolt lock, so now anyone and everyone could enter and exit our room at their pleasure. Thinking back as we were leaving our room to get something to eat 11:15pm that night, I noticed a couple of rooms down the hallway that was unsecured with the deadbolts extended so the doors couldn't close all the way but I did not think much about those two unsecured rooms until we returned around 1:30am. So I immediately go to the front desk to lodge MY COMPLAINT about the door being unsecured. The hotel asked if anything was missing and nothing seemed to missing but I did leave several of my personal and business credit in my bag in the hotel room. Now I'm extremely concerned about my personal and business financial security being . compromised at this point. A thief doesn't need to physically have your cards but just take pictures of those cards and accounts. Now at this point I'm trying get something resolved and I will have to notify all my financial institutions about what has occurred at this hotel. We've now VERY VERY UNHAPPY GUESTS.

The room is spacious and clean. I ended with a great view of the harbor and appreciate that. The common areas are comfortable and have a great vibe to do work or lounge. I only stayed one night on a work trip but will be back. I look forward to using the pool and bar area but unfortunately there was not the time on this trip.

First thing in the morning the pool is quiet and fun! in the afternoons and at night there is at least 25+ people, too much chaos for little kids. Rooms were cozy and comfortable, great view of the Harbor. Overall would return

Our stay started off a bit rocky because the room we got wasn't the cleanest. The next day i wanted to check out early but Crystal at the front desk was wonderful. She was able to switch our room and that just made everything 100x better. The room she moved us to was extremely clean and so much more comfortable we decided to extend our stay by one more day. Without Crystal's help I can honestly say we wouldn't have stayed. Great job in hiring a gem like Crystal. She helped us sleep better and enjoy our stay while visiting family.

My husband and I stayed at this hotel 20 years ago. So, we were very excited to return . Rooms were clean and housekeeping staff were very friendly and attentive . Unfortunately this time , the front desk staff made a few errors in billing. The supervisor apologized to my husband when we checked out and stated it was the “ team’s” error. They also like to fill the far end of the hotel first. I didn’t remember that before . Good thing we didn’t have issues with walking! We love Marriott , but we will stay at another location in the future.

This place is trying but doesn't quite hit the mark. First off, the rooms were clean and functional so that's always a plus. In addition, the staff were super friendly. The lobby was clean and looked updated. The location offers a shuttle to nearby tourist spots but it's also just a ten minute Uber ride. The part that's a bit lacking starts with the furniture in the room being outdated and dinged up. Very small TVs. The fixtures in the bathroom were worn (but in working order). The pillows and mattress were not comfortable at all. Luckily, I only stayed one night, but I would definitely not recommend staying longer than that. Breakfast was not included, but the restaurant within the hotel wasn't bad. I got the avocado toast which was basic in taste but had great presentation. I added the smoked salmon on top of it and have never had tasteless smoked salmon before. I guess there's a first for everything. Server was great though.

The hotel is gorgeous, and the rooms were beautiful and clean. The concierge was very helpful and welcoming. Everyone else who works the front desk, coffee shop, and GM should be replaced. Waited over an hour standing in line to check-in, and on-line check-in was disabled. Our rooms weren't ready until 2 hrs past our reported check-in time. Came down in the morning, and the coffee shop line was almost out the door. There are too many other good downtown hotels to ever go back here.

Nice hotel in the middle of everything! The rooms are updated and large. The bathrooms are very nice with great showers, very hot water, and adequate water pressure. The beds and room accommodations were clean and comfortable. The hotel staff members were very friendly. There is a garage attached to the hotel; it’s $33 for 24 hours. My only criticism is the outside noise. I was on the 10th floor, looking out to Calvert and Lombard streets. The noise of traffic, shouting, dirt bikes, and ambulances was fairly consistent throughout my stay, but I guess that comes with staying in the city. I’d recommend ear plugs for sleeping; or perhaps a higher floor or room on the other side of the hotel would be a better option. Overall, it was a very nice stay and if you plan on taking advantage of all the activities in Baltimore’s Inner Harbor, I’d recommend this particular location.

Nice hotel with great staff. It was close enough to the wedding venue that getting there wasn't a problem. Nice amenities. It would have been stunning if we had had a view of the Inner Harbor. But, we had a view of the inside of the mostly shutdown shopping pllaces. Still, the room was comfortable. And nicely appointed. The staff went out of their way to be friendly and helpful!! Would recommend this hotel.

Just stayed here for the first time last night into today. My husband and I were in town for a concert. Our experience met our expectations and beyond! Clean room, super comfortable bed and linens. Friendly staff that helped us if needed and were knowledgeable. Didn’t get to try the restaurant, but did meet a wonderful bartender after the concert, Larry! It was a nice surprise that on a Sunday the bar was still open until 11 with food and drinks offered! We will definitely stay here again when in need of a place to stay in Baltimore!

Recently I stopped by to watch the NFL playoffs (a hotel bar is weird place to watch a divisional but whatever) We only had drinks but it was a very enjoyable experience. Our bartender went the extra step to accommodate my friends unique drink selection & provided a very deep knowledge of whiskey which I personally enjoyed. They have a very good bar in terms of range & quality. Also it's gorgeous inside which is always nice. Next time I find myself there I'm excited to see what the food is like.

The staff are fantastic at this hotel, seriously Derek was so welcoming to us, the front desk were quick and super efficient. Its not often you walk in to a hotel and feel so looked after! Rooms were great and the hotel is a perfect location to see all the sites! Highly recommend!

Not all the elevators where in working order when we were there. I don't think the front desk concierge smiled once at us. All the other staff was friendly. The white bedding had quiet a few stains on it, you could see it was clean, just stained. Beds were pretty comfortable. No room service! Breakfast at the restaurant was ok, good enough to eat but not great. Very close walking distance, to Aquarium and Hard Rock Cafe and pretty close to the Science Museum. Overall it was fine.

Beautiful hotel. Stayed in room with 2 queen beds with partial view of the harbor. Large shower. Beds were super comfortable. Would have liked an in room microwave. No room service was available which was disappointing. Staff were helpful. Very close to inner harbor shops and dining.

Outstanding customer service!!! I attended a large event the end of January 2022. When I pulled up to the front of the hotel there was no where to park and limited space to unload my luggage. Everyone was arriving around the same time. Marriott employee immediately offered to take my bags inside and store them while I parked my vehicle. He was courteous and attentive to what was going on and looking to ensure 1st impression was exceptional. I had several interactions with the staff requesting sewing kit and assisting with the paying for the parking. I was extremely happy to see the interactions with the hotel quest was a priority for all of the staff. I would definitely stay at this hotel again. Great weekend and looking forward to attending the event again at the hotel 2023.

Overall the hotel is very nice and in such a good location. I was honored to get an executive suite facing the harbour and the city (room 938 I believe) and it was such a great view. I also left my charger at home unfortunately and the sweet lady at the front desk loaned me hers for about an hour. It truly meant a lot she did that. Thank you for the great experience.

A Nightmare Stay at Renaissance Hotel: Unfulfilled Promises and Ignored Requests Our stay at this Marriott property was a profound disappointment, primarily due to the staff's negligence in providing a crib for our baby. Despite confirming the availability of a crib both before our arrival and at check-in, our repeated requests were met with apathy. The situation escalated when, after numerous unheeded calls, the front desk staff absurdly suggested at 8:30 pm that we should buy a crib ourselves from a nearby store. This complete lack of responsiveness and basic empathy was staggering and unacceptable, especially as it left our baby distressed and unable to sleep. At 9:30pm, I requested to be given a comforter and a blanket so I can sleep on the floor. The room's condition further compounded our misery. We were dismayed to find the bathroom flush nonfunctional. The lack of attention to such a fundamental amenity was baffling and indicative of the overall poor maintenance of the hotel. Additionally, the absence of essential supplies like body wash, which I discovered midway through a shower, forced me to make yet another call to the front desk. This continuous need to request basic services that should have been provided automatically was both frustrating and demeaning. In summary, our experience at the Renaissance was marred by a severe lack of basic hospitality and customer service, especially by the front desk manager. The staff's indifference to our needs and the subpar condition of our room made our stay not only uncomfortable but also stressful. I strongly advise families, especially those with young children, to seek accommodation elsewhere, where their needs and comfort are actually valued.

Wonderful hotel with an excellent location, everything was super close to us we didn’t have to use our car! Our room had an amazing view and was extremely clean, it smelled great. Catherine gave us the best service and was very kind and sweet to us, she went above and beyond to succeed our expectations. When we come back again we’ll definitely stay here, what an amazing team!

My family and I just stayed at the Renaissance Baltimore Harborpalce Hotel this past weekend. The hotel itself was very nice. The location was amazing!! Right near everything we came for which was perfect with kids. The room was very spacious. We unfortunately paid for a room with a view of the Bay but the only view was from the reflection through windows in another building across from us. I would have said something that night but we were all exhausted from the trip. Also once we finally get to our room after walking through 3 different hallways after exiting the elevator I was not going to make my kids pack up and head to a different room. The room was clean but there was something splattered and dried up all over the dresser in the room. No garbage bags in any of the pails, no body wash in the shower, and the rooms were so warm. I had asked room service for body wash and she said she was out so they handed me a couple bars of soap. I also needed to ask for toilet paper because there was only one roll, and tissues because there were 4 left in the box. The AC would not cool down the room (in February )and we needed to open the window which meant we could hear everything outside all night long. Having to keep the window open also meant we had to had to keep the curtains open to feel the cool air which let all the lights in as well. So we did not get the best night sleep..... Part of our stay also included the following: "Rate Information: Two for Breakfast rate, includes see Rate Rules Stay for Breakfast rate - Includes breakfast in hotel restaurant for up to 2 adults and children 12 years old and under registered in the same room." There was a pass on our dresser for each morning of our stay. The first morning the waiter gave us a lot of trouble using the passes and the second morning the gentleman working said we could use the pass to get one item under $10. So my husband used it to get a coffee and we just got on the road to head home instead of paying a fortune for our family to eat after just paying so much to stay there. Overall not the best hotel experience we have ever had which is unfortunate because we were trying to give our kids a fun few days away during their winter break from school.

The property is set at an amazing location, central to everything is Baltimore. I felt immersed in the city with unmatched views on the harbor. Accommodations were plush and comfortable. There wasn't much more that could be asked for. To put the icing on the cake Maurice and the rest of the Staff were welcoming, and went above and beyond to ensure that met and exceeded all expectations. The communication, before, and during my stay left quite an impression. He is certainly an asset to that hotel. The one small critique I have for the property was a lack of TV in the living area facing those gorgeous Harbor Views.

Weekend getaway for my wife and I and when we were en-route we got a call from the property (before noon) letting us know that our room was ready and that they were excited to be receiving us. I'm sure that we got that call because of our status with Marriott, but I've never received one before and it was a nice touch. We were definitely excited to arrive. Then, we did arrive. First let's start with the good: the rooms are fantastic, modern and well maintained with a spectacular view if you had that side of the hallway. The bell service was great and we had a "character" taking our stuff up, giving knowledge and being helpful. He was definitely hustling for a tip, and did a great job. Now, the rest. While the property and a few things were impressive, there were a few things that weren't that definitely affected the experience. First, we had planned on using the valet but was told (kind of gruffly) that there wasn't. This wasn't a big deal, but no one told us until we had already unloaded at the door, to then I had to go and look for a spot in the garage. No biggie, but I would have stayed with my wife and brought our bags from the garage. Every sign on the way up mentioned the valet rate so who knows? The bar. My whiskey was in a basically small stemless wine glass and overfilled with ice. The guy next to me was drinking a martini from a stemmed wine glass. WTH?? The bar wasn't stocked with appropriate glassware, the staff wasn't trained, they were out of limes (BTW, this was just after dark, so like 6pm). We got 3 drinks and they were $51 dollars (two Makers rocks and a double rum and coke) which is okay, if the experience is great...but in this case it wasn't. Seriously, they served a up martini in a wine glass. We ordered room service and I ordered the burger and asked if there was "fries or anything" that comes with that order and the front desk who takes the order (the number on the menu didn't answer) and was told no. So fine, add the $7 fries to the $19 dollar burger. When the food arrived, apparently the burger comes with chips (which both were good) but had I known or talked to anyone knowledgable I wouldn't have needed to order the fries, which I didn't even touch. Are these things big deals? Not really, but for staying a one of Marriott's "distinctive premium" properties and for the money spent, it should be special and it just wasn't. Sure, the property was great and there were little highlights, but the disappointing things just overshadowed them. I believe the shortfalls are management issues and should be able to be rectified. Do better Renaissance Baltimore Harborplace Hotel, your guests deserve it.

Where I to come back to Inner Harbor, I’d definitely stay here again. The room was good, a good amount of space, modern fixtures. The black of complimentary Internet is unfortunate. At this price point I’d expect that to be included. I found the hotel restaurant breakfast buffet to be excellent, easily the best I’ve had over the years. The service at the restaurant, however, was abysmal. Easily the worst service I’ve experienced at a hotel.

This hotel is a great location for visiting the Harbor and going to a sporting event like the Ravens or Orioles game. Lots of good dining and shopping options nearby! Hotel is very busy in the sense that there was a lot going on our weekend but the hotel is able to handle it all! Rooms are clean and spacious!

Truly enjoyed my stay with Renaissance Baltimore. First of all the customer service coming into the hotel was great, I liked that we could park and then come up and then check in. Once checked in and went up to the room, it was beautiful spacious room and the only thing was that we found a waterbug/roach on the floor, however after removal it didn't change the fact the room was absolutely gorgeous and spacious. The bathroom design, water pressure, ameneties in room, hallways everything was top tier and clean. I truly enjoyed our experience that we even were able to dine in at the restaurant upstairs(A must and big shoutout to the chefs and bartender, worth every dollar spent). The hotel felt like home. Definitely a must stay and i can't wait to come back again and stay with this hotel. Truly truly enjoyed my whole experience. Update: Alright there was some discrepancies with my bill on a charge i did not approve of and i have been trying to get in touch with someone for 2 weeks. Have not returned my deposit and have not called me back in regards to this. I am unsure what the problem is now with the hotel but i would gladly update this review to reflect that :)

This location has very nice staff. The gentleman at the front desk (whose name was similar to Orlando but for the life of me I can’t remember it) was SUPER nice and accommodating as we checked in. Best check-in experience ever! And the lady working at the coffee bar was kind as well. The lobby area is very chic. But there are three BIG problems with the rooms that make them seem very cheap. First, there is only one tube of shampoo and one bar of soap in the bathroom. So you have to swap the bar from shower to sink, which is super annoying. If your concern is being eco-friendly (which I totally respect) just install the large refillable pumps at the sink (for soap) and in the shower (for shower gel, shampoo, AND CONDITIONER). We arrived very late and didn’t feel like bothering with asking for more soap. Second, the walls are super thin. Third, the A/C returns to a preset temperature very quickly, so you can’t keep it at the temperature you want if you sleep in. These things made a seemingly lovely hotel seem very cheap.

Came here for a quick overnight trip specifically for the Christmas Village. The limited time we spent here was beyond phenomenal. The hotel employees were really courteous, and the rooms were very clean. I especially loved the view of the harbor. Even got a little show of a fender bender at the intersection. Didn't eat here because, well, the Christmas Village, but I did enjoy my Starbucks downstairs. Overall, amazing!

As a frequent traveler who prefers high-end hotels and Marriott Titanium, I was a little worried about booking any of the Marriott-owned Baltimore hotels near the convention center (where we needed to be), and after reading all of the reviews picked this Renaissance based on the positive feedback regarding cleanliness and safety. This hotel did not let me down. It was definitely clean to my standards, check in was smooth, and fellow guests and staff were all perfectly fine. The concierge made us feel especially welcome and gave us great advice about navigating the parking garage. On the night we stayed, there was even a high school prom happening - and the students were respectful and staff was very organized - everything was orderly and we don't have a single complaint. In fact, it was fun to see! I was traveling alone with my 8-year-old son, and we both loved the location. There are several fast-food options within one or two blocks, as well as a couple higher-end restaurants. It's an easy walk to the Baltimore Convention Center, Camden Yards, and other venues. Pratt Street feels pretty safe, and there is a large police presence in the Inner Harbor. I do wish the hotel required key-cards to be used for elevator access. This was required for lobby bathrooms, but not to access guest-floors of the hotel. Lastly, our room was nicely appointed, clean, and had a great view of the Inner Harbor, which was equally beautiful during day and night. We were in 8008 (8006 and 8010 looked like they had great views too.)

I didn't stay in the hotel, but I was there for a conference. It was a nice location, but there was no to-go food on the conference floor. The Starbucks in the lobby closed early (???), and halfway through the conference, they took down the gender neutral bathroom signs. Why? Also, the restrooms never had paper towels. I constantly had to dry my hands on my pants. 🙄

I will start out with a positive and say the view of the harbor was great and the room was clean. People at the front desk were nice and helpful but after that well. Pool was rough and there were no towels but honestly some of the issues were kids everywhere without parents so not sure how much to put on the hotel. Kids running up and down the halls until like 4am! I would like to think that under different circumstances that this hotel would be better but who knows. It became very packed the second night so I understood there would be some issues!

Fantastic hotel! The room and entire hotel was very clean. It is located across the street from the Baltimore Inner Harbor which makes visiting the restaurants and attractions very convenient. My favorite features were the Starbucks in the lobby and the full sized body washes, shampoo and conditioner in the shower. The rosemary mint smelled amazing.

The Renaissance Baltimore Harbor place hotel is a perfect accommodation to ride out a storm. The staff is well trained and highly motivated to meet the needs of the guests. The rooms are well insulated, beautifully designed and immaculate. once you enter the hotel premises and parking deck safety and security abound. However, just beyond the curtilage of the hotel an incredibly high crime rate kicks in. Many of the traditional hotels in the harbor area cease to exist, some of this is due to the pandemic and others to the enhanced crime rate.

this was ab excellent place to stay! the hotel was super clean, the parking was easy, (although it was a bit expensive) & the staff were amazing ! especially this one girl with beautiful black & white braids. she was absolutely phenomenal. didn’t catch her name but she made our stay for sure :)) 100/10 would recommend

Upon arriving in this wonderful property I was greeted by Kelsey J. she is the Supervisor and checked me in effortlessly. She was kind and helpful. Officer Farmer is a great asset for the hotel his leadership and customer service should be commended. Gregory helped extend my check out time and gave me water upon request. Finally Del was most helpful when producing another key. Overall my visit was brief but the service and location was something a loyal Marriott Bonvoy member will always remember. Much thanks.

When I checked in on 7/22 the room was not to my liking I called front desk and explained the issue immediately was switched to a new room along with Complimentary breakfast for the duration of my stay .Morris Was very helpful and Gary Also the Gentleman with Glasses behind the front Desk too ,Angie’s Seafood was a great recommendation this was my second time visiting the Harbor and I had fun found a local night lounge walking Distance Dream which was cool too ! Pool was nice and comfortable Housekeeping was on point anything I needed was taken care of in a timely manner the parking was pricey but Overall I enjoyed my weekend.

Mia at the front desk is so helpful and went completely above and beyond to help me make a special delivery to my daughter and her friend during their stay. She took the time to personally go the kitchen to get them chocolate covered strawberries after I missed the cut off time for deliveries. It’s so refreshing to receive assistance from someone these days. We will continue to stay at this hotel as long as we visit Baltimore.

Staff was extremely friendly. Helped us check in 4 hours early with no problem. Room was great and kids enjoyed the pool. My son injured himself in the revolving door in the front lobby (he's 4), and one of the front lobby staff, Greg, went out of his way to make sure he was ok and cheer him up. Really great guy, thank you so much! We would definitely stay here again.