Location is great, very walkable for the area. However, that’s about the only redeeming quality about this place. I attended a family wedding where my uncle (with the same last name) had a separate reservation for the same time frame. They must have checked me in under his reservation (even when I provided my ID at checkout) and it caused the most insane headache for all of us. They arrived super late to check in and the front desk sent them up to my room at 2am - when their keys didn’t work, the hotel worker used the master key to open my door (while I was dead asleep) and THANKFULLY I latched the door so no one could get in. I did not hear a word of apology from the hotel for booking other people to my room and trying to enter my room while I was in it at 2am. That is completely unacceptable. The next day, I get a call from the front desk asking me when I’m checking out. I proceed to tell them I am staying for two more nights. I am then called back again saying that my reservation was cancelled because I was marked as a no show, and my credit card statement currently shows almost $700 of charges on the day they claim I did not show up for my reservation, even though I was charged the full amount of my reservation. Even after my uncle explained the situation when they checked in, the staff still had no idea what they were doing and were trying to tell me I never showed up for my reservation when they checked me in the day before. The customer service at the front desk anytime I asked for help or had questions was really subpar. After the headache and violation of privacy they put me through, you’d think the staff would be super apologetic and working to make it right. I felt like anytime I went down to the front desk, I was inconveniencing them. The bathroom had black mold in the corners of the room where steam collects. The carpet was definitely not vacuumed after the previous guest. I was worried to touch anything because I was concerned about the cleanliness of the rooms. I am not one to write bad reviews of places, but this was by far one of the worst experiences I’ve had in a hotel. I am usually a fan of Hilton, which makes this even more disappointing. I’d stay at the Marriott across the street if you get the chance. EDIT: The hotel figured out that the nearly $700 random charge on my card from them was the hotel charging my card for my uncle’s reservation, while also charging me for my reservation. They did not immediately refund the charge for my uncle's reservation. Over 2 months later and I STILL have not been refunded for this erroneous charge. STAY AWAY FROM THIS HOTEL!!!

If I could give this place a zero, I would have. Checked in at night. Room is clean, but dated with a musky odor. First night air didn’t work and temp went up to 74 degrees. Could not sleep at all that night. Tried to watch TV, but remote stopped working and TV kept shutting off and resetting. Next day called about remote and air. Front desk sent batteries to our room for remote. Changed batteries, still didn’t work. Called again and someone came up with a different remote. That worked for half a day. Someone came up and said they fixed the problem with the air. Went out that night and came back to a room that was 78 degrees. Called the front desk and they said someone was coming out to fix it, which they tried to do, but we came back to room and it went down to 73 and then started to climb again. Then the tv started to cut out and remote wouldn’t work again. Was told that they will give me points. They can stick those points up their a$$. Was told they couldn’t move our room because both sides of the hotel were full. NOT MY FREAKIN PROBLEM. I paid for a place to sleep. When your neglect to maintain your facility keeps me from sleeping, what the hell did I pay you for. Front desk was helpful, but helpless. Not their fault. The management, owners and Hilton are to blame for the issues at this facility. Pillows flat, sheets that don’t fit the stained mattress, wallpaper pealing, stained and worn carpet, warm refrigerator, missing wood on furniture, no refill of in room coffee, cups, shampoo and soap, no new towels, and worn and tired furniture. Room 1212 if you want to “use my feedback as a training moment for your staff”. Really? Ruining my vacation is okay because you will share my experience with your staff? I wouldn’t stay here again even if they paid me. Please tell your staff it is not their fault, it is management or lack of.

The location is great, within walking distance of many attractions, and the view of the circle from our window was beautiful. That's pretty much where the pros stop. While the front desk person was pleasant, check in was a nightmare. It took 3 tries for the key to work and we weren't the only guests with that issue. The parking garage is shared with shopping and an office building, and you have to drive around to find which part is connected to the hotel. The hotel is shared with Homewood Suites, so if you get in the wrong elevator, you can't get to your room. The room smelled musty, the toilet was loud, and when we called for room service no one answered. I won't fault the staff as they seemed to be trying their best, but this hotel just sucks

If I could give a zero, I would for the room. We stayed in 912. First off, the thermostat was broken, so it was super cold. The toliet wasn't clean. The lights were out in parts of the room stains on the rug and pulled. The shower wasn't clean either 😕 😒 😐 😪 black stains on the wall and dryed up soap on the bottles. All the pictures tell the details 🙄🙄🙄. As an owner in Hilton, this was one of the worst rooms we ever stayed in and made me second guest my ownership. Now the service at the front desk was on point in regards to our concerns and complaints. The hotel was fully booked due to a few weddings plus the game happening Veterans weekend. The location is great to wall to and from the habor. Shout out to the breakfast staff as well for all the great local suggestions on food, etc. Please do better with your cleaning staff and the service they do in the rooms, especially for the money we spent here.

I do not want to go on a rant but I will share as simple as possible. 2 hotels within one building. Stained carpet hallway AND room floors. Card room keys don’t work as they should (had to swipe 12 times to get in). Dirty surfaces everywhere. Hotel DOES NOT OWN the pool they advertise. Currently “the gym pool” is “under renovation & not useable” is what the not so nice lady @ the gym counter told us. (The biggest reason why we booked this hotel for our kiddos to enjoy the pool). ADULT ONLY lap pool is open though. Checked out the same day within a few hours and we just booked a different hotel to salvage what I could of the trip. I just ate the $$$ it cost because at check in I heard another patron voicing her concerns (should have known it was red flags) & although it sounded serious they would not refund her money either they just gave her a $50 credit for “next stay”. I did not waste my time knowing nothing would happen with false advertising nor current conditions of Hotel. First dissatisfied stay with Hilton ever but I assume that’s what is being “acceptable” to pass nowadays and that’s terribly sad for people working hard to spend high money amount for low service & quality. If traveling with family please choose a different option don’t LOOSE money like we did for something that was supposed to be fun.

Great location, steps away from great eateries, harbour walks and Fells point. The staffs are courteous and friendly. The rooms are clean and spacious. The bathroom I had, needs maintenance and perhaps an upgrade. The faucet is stiff and the water comes from the shower head only.

Love ❤️ this place.Wish I could live there permanently! From location (one block from waterfront) Customer service excellent 👌 👏 Room's was size of an apartment .separate living room( with pull out bed) separate bedroom,even a separate kitchen (equipped with fridge;stove,microwave, coffeemaker,dishwasher, plates, cups,cutlery etc etc) Gym also had a pool. All comes with a complimentary breakfast in A.M. My neice was graduating from John Hopkins University,decided to take a chance on booking three suites there. LOVED 😍 EVERY SECOND SPENT THERE! Highly recommended.

2 star for the money this is not the hotel you want comfort inn is much better. Outdated! Elevator electric has a short so it cuts on and off and lights cut on and off if u use the one in lobby on the left. Rooms are clean but stains are horrible on floor and sheets were stained and ripped. We slept on top and thank goodness we always bring throws. No blanket on bed anyway and none in closet and it is 43 degrees here. We just upped the heat higher than normal to replace the blankets that the hotel does not offer. So bring your own blanket! The only good thing is the employees were very nice! Parking is charged each time you leave so only come with a car of u plan to never leave during your stay

The one positive of the stay was the valet, very polite and helpful. The front desk attendant was unhelpful and rude, the hotel is very outdated and not worth the price. Sure, it’s in a great location, but if feels like a cheap motel (i.e. stains on carpet, funny smell in room). Lastly, breakfast ends at 9AM, which seems very early. Most hotels have it open until at least 11AM. Very disappointed with my stay.

Staff is decent here and somewhat friendly. Place in general is out dated. Better off stay at a 2 star place at these prices you'd be getting same accommodations. Had to change room 3 times. Fire alarm strobes were barely on, dangling from the ceiling, beds are all dirty and stains all over the floor. This place needs some updates and tender love and care. Not worth at all what my company is paying for a night's stay.

You can tell they don't clean & sanitize the rooms the way they did when it was the height of the pandemic. The best thing was the veiw. The shower was terrible! The beds are good & pretty firm.

the hotel rooms are fine but the things in the room are questionable. cracks in the roof and tears in the wallpaper. also burns on the carpet. they barely gave any items and they said you have to ask for them. the views were really nice and the staff were nice.

Just finished a stay here with the wife for a short vacation. We love staying in this are and have been doing so for the last several years. This location is really convenient for us to get to the aquarium and to go to fells point. Room was good with lots of space and storage. Most importantly the room was clean. Service was excellent. The gentleman at the front desk,Daniel, was the epitome of what you want and expect in someone at the front desk. He was courteous, patient, and actually listened to all the customers I saw him handle in front of me when checking in. Even though I could see he was very busy, he took time to make sure all the people checking in were handled with the same amazing care. You need to keep Daniel and hire more like him.

Came here for an event, when we left this place had long since been added to the blacklist for hotels. The errors were numerous. From the start, the hotel had messed up, mixing up bookings and randomly assigning roommates for the event. Upon my arrival, I learned the hotel had no working wifi, a recurring issue that would continue to bug us for the majority of the stay. Often the keys would simply stop working for no known reason and require visits to the front desk. A room a friend was in somehow booked twice and so they were caught off guard as other guests attempted to get in and were only hindered by a fortuitous placing of the doorstop. Finally, the two elevators were insufficient for peak hours an issue heavily compounded when an elevator broke down during check out. Baggage holding services were extremely delayed, eventually requiring the overworked and understaffed front desk to take over as well as a queue of around 50 had gathered in the lobby. The rooms themselves were pretty standard and well maintained, but the halls were filled with dust. Overall, the stay was marred by every conceivable non-room error possible, though not the fault of the hilariously insufficient staff between the two Hilton hotels. Significant upgrades are required at this location to bring it to the standard of other Garden Inns'.

I wanted to like this hotel because, with only one exception, the staff was very friendly. But everything else was horrible. The key card readers don’t work and it took from 5-14 tries to get into our room each time. One of two elevators was broken so the wait was long, up to 30 minutes just to get down to the lobby. The smoke detector in our room fell off the wall while we were sleeping and had dead batteries, a huge safety hazard. The wi-fi was down for our entire stay. And, the main reason I booked this particular hotel was for the pool it claimed to have. Turns out the pool (shared with the very nice gym next door) is only open to hotel guests from 12-3pm, when we’d planned to be out seeing things. If you like spending hotel prices for seedy motel quality, stay here. Otherwise, staying literally anywhere else will be better.

I came here the last weekend of August. This hotel is in the heart of Baltimore Harbor. There is so much within walking distance. The valet was extremely respectful, helpful, and timely. I checked in early with no problems. I even came down to have some drinks and food during happy hour. The room was nice and clean.

The rooms were very clean and the staff are definitely warm and inviting. The breakfast was by far the worst breakfast I've ever had the misfortune of buying. The chain brand hotels with free breakfast are even better than this. I ordered a made to order 3 egg omelette with cheese and assorted veggies. They added no cheese in my husband's or my omelette but sprinkled cold shredded cheese on top that didn't even melt. Our turkey sausage links were obviously precooked links but most people know you can do them just by rolling in a pan or on a grill for a minute or 2. These tasted, looked, and felt like they were wilted in a microwave from frozen to just thawed and they weren't even warm. The potatoes also tasted as if they had been nuked and they were barely warm, wilted, and lacked flavor. I opted for a danish because the food wasn't edible to me. The only good thing was that we tried it for breakfast instead of dinner. Honestly I would have rated the hotel much higher had we not tried to eat there. Again the staff was exceptional.

Came to visit Baltimore and stayed at the Hilton and I couldn’t have been more pleased. Not only was the atmosphere perfect, the staff made my experience everything and more! I must give a special thanks to Terrel for his kindness and amazing recommendations. When I return I will definitely be staying here and you should too!

The Holiday Garden Inn Sweet Suites offered exceptional service and a luxurious stay experience. These suites are specifically designed to provide comfort and relaxation to our family. The rooms are spacious with modern decor and appointed with a variety of amenities including a flat-screen TV, a mini-fridge, a microwave, and a coffee machine. My family enjoyed sleeping on high quality beds, with memory foam mattresses, and plush bedding. The suites are cleaned and serviced daily by professional staff, ensuring that the rooms remain spotless. The hotel also offers a complimentary breakfast bar. The staff are always happy to help and provide any information or assistance needed by the guests. Overall, Holiday Garden Inn Sweet Suites are an excellent choice for anyone looking for a comfortable and enjoyable stay with upscale amenities and superior service.

You’d pretty much be paying for location. Amenities were decent but my experience with the service wasn’t up to the standards. I stayed 2 nights; first they checked me into a storage room full of boxes on the 12th floor. The first morning I had to request coffee because all I had was decaf pods, they brought me 1 regular pod and 3 decaf. Second morning I requested coffee again and the lady responded with “well, you’re checking out today so I don’t think you’ll need it”. I’m not sure I’ll stay again unless I have to run the place myself.

Check in was chaotic. No digital check in or digital key. The valet parking was blocked by someone who blocked the entrance and just left their car. This just added to the chaos. The machine to program keys did not work. After we got checked in the stay was great Gayle our valet was awesome. The room was great with great view. I will stay here again. Location is great.

The hotel was OK. The staff were friendly, but clearly stretched thin. The hotel was clean, but a little outdated. The carpet should be replaced. The restaurant was not open when we were hungry. It seemed pricey. It's in a good location. The fitness center was quite nice.

Overall a decent hotel. There were no do not disturb signs in the room. Therefore as we placed trash outside the door as we left for a few hours, they let themselves in our room to replenish the coffee, condiments and place a trash bag in the trash bin. We intended to get a bag on the way back to the room. It makes you uncomfortable not knowing if they went through your things. I thought this was weird and upsetting. Large bathroom with wasted space. Only one sink and no place to hang a towel. Slightly disappointing.

Nice location but valet parking is 35 per night. Within walking distance of lots of great sites and shopping. Rooms were more modern than I expected. Friendly staff at desk and valet.

Great location! Hotel itself is a little out dated. Beds are not very comfortable. The staff at the bar though?!?! 5 stars! So nice and attentive! Great service! Very happy!!

The staff is great. The property needs to be deep cleaned and have a refresh. The property is in a great location but the cost does not go along with condition of the property overall. Room was dirty and dingy. Bed was not comfortable. The hallways were dirty and it looked like the walls, furniture, and light fixtures were all damaged. There is a lot of work to be done to make this a better property

The hotel location is great. The building is a little out dated. However the staff more than make up for eye sore of old fixtures. From the minute we parked we were and were greeted by the valet staff through checkout each encounter with staff members were pleasant. Bryon from the front desk went above and beyond when I left my dress in the hotel closet and returned home. I was able to contact Bryon and arrange to have my dress picked up by a friend. The hotel is also connected to a Starbucks. Cvs is at the adjacent corner, restaurants and shopping all within walking distance. Cons would be parking garage is $25 a day even for hotel guest with no re-entry. If you are staying a few days at the very least you should be able to park/ use your vehicle without additional fees.

The Hilton Garden Inn at Inner Harbor was an absolute joy to stay at. The staff was extremely kind and accommodating, the cleanliness of the rooms and overall property were fantastic, and it's location was central to a lot of shops and fine dinning. I would definitely stay here again.

Went for the weekend to see Redsox game got the ball field view.. Well when we check in and got to our room to find out that Hilton over booked our room and put us 6 flight down.. Such a disappointment could not see anything BUT the stadium bright lights ALL Night long!!! Called downstairs to find out what happened maybe we were put in the wrong room?? No they said that our room was overbooked and would take $60.00 off the triple price of the room!! The house cleaning staff never came in and to clean or bring in fresh towels and we called front desk for them!!! They charge the valet parking price if $35.00 when we parked it ourselves!! This was such a disappointment!!! Do your homework before you stay at the Hilton because they take advantage of you if you don’t!! I will never stay at any of the hotels ever in the future!! Horrible customer service!!! Oh by the way never got reimbursed either!!

The room is clean, but the hotel is somewhat old. Restaurant menu is very limited, it is mostly for wine and beer; also the staff is VERY limited (only seeing one serving and probably another one in the kitchen). Not a quite good experience when having breakfast, I’ve been waiting for 5 min to get a menu and another 30-45 min to get my omelette, which is possibly due to limited staff and I appreciated though. If you are expecting a real MEAL then I would suggest to go nearby restaurant. Parking is CHARGED SEPARATELY in an adjacent garage, $25 overnight. Wi-Fi standard connection is OK, the Internet speed is enough for chatting or browsing twitter. Overall it is fine, but it is not so worth of that price.

Nice hotel but not worth the price. Although the staff was very nice my room was very small, someone was blasting music at the worst times of the day/night, the use of elevators was iffy (I was told you have to jimmy the key to use it) parking was a expensive (use valet if you do not want to be charged each time you leave, however prepare to wait a lengthy time for your vehicle), the air was was very sometimey (it got hotter at night) and after I checked out I got a call stating that I didn’t check out! The nicest thing about my stay was the view. Special experience for sure….

If I have a choice.. I would give them no stars. The hotel is old and outdated. Customer service staff is way below standard. 2 service requests for towels and water , and still housekeeping never showed up. No complimentary water in room. And had to make customer go down to front desk to get them. Only gave 2 for two guests for a day. When asked for more. They refused. They don't even have a do not disturbed sign for the room. And then no internet for an entire day. We have to suffer 2 more days at this place. We asked for water kettle to boil water. They don't have one. The bed sheets do not Fit the bed. And one of the sheet has a hole in it. Overall the room is not clean. The lobby has two areas that have major leak where they have to have fans drying the carpet. I would not recommend this hotel. For anyone. Way below standard for a high price daily rental for a room and way below standard for a Hilton hotel