How can businesses like Royal Farm ensure that their investments in physical upgrades are complemented by improvements in customer service and product quality? While this convenience store in Baltimore has recently undergone a remodel, it unfortunately still falls short of expectations. Despite having three staff members at the register, customer service seems to be lacking due to the emphasis on self-checkout. During my visit, I purchased a chicken breast and was disappointed to receive a burned piece out of all available options. It feels like Royal Farm's investment in remodeling hasn't significantly improved the customer experience. I've decided not to patronize this store in the future due to these issues.

The fried chicken here is the best. You go in and get out fast. This location is close to the Inner Harbor steps away from The Charm’tastic Mile. Grab a coffee or soft drink. It’s great for the downtown area.

I love love love Royal Farms regular fried chicken and since I volunteer near by I stop in almost every volunteer day. But now almost every order has a hint of the spicy version. And since I don't care for their spice mix it's a total waste of money. This occurred in multiple consecutive visits so I assume there is no clear process to keep the 2 recipes separate. So unfortunately I will no longer be purchasing Royal Farms chicken.

I get very good and friendly service everyday M -F . Employees are management is helpful and patient with me . Mrs. Teresa and staff do their best with customers and the occasional Downtown knucklehead. Because the knuckleheads are an unfortunate part of Downtown I have to give 4 stars. Otherwise I would give 5 stars based on the service. They treat me like a neighborhood friend ., with respect .

Is this the former location of Burkes that closed in 2011 and did they give you their famous recipe for their onion rings? If true, do you sell them?

It's okay at best. Most of the chicken were cold and had zero flavor. Only redeemable quality was the sliders must get item. Don't get this is your not in a panic.

Well the hours are wrong. This location is NOT open 24hours. I just went for a soda and it's closed. Lights on but no entry. Damn. Then after posting they unlocked the door.. smh

This royal farms is never ready for the 2am bar rush and it shows. I ordered 2 sliders and was substituted with a 4 piece. Both clerk and kitchen staff helped us out. Great service, but could use a chicken drop right before the bars close.