Great hotel! The experience was seamless from check in to check out. It's also really close to the harbor so it was neat to explore/walk around the neighborhood. The rooms were large and clean. Many of them have an amazing view of the ballpark. A few drawbacks though - the air conditioner was kinda on the weak side and the showerhead (or water pressure) can be improved. The breakfast was only buffet style. I wasn't aware of this ahead of time and since we were pressed for time, we skipped it. Thankfully, the lobby also had a grab-n-go cafe with breakfast sandwiches and drinks! Parking was also quite cheap for a downtown hotel. So no complaints there! The garage was easy to navigate and there are more than enough spaces.

I don’t normally write reviews but wanted to take the time to give a shout out to the exceptional staff. Monique at the bell hop counter was incredibly friendly and very helpful not only when helping us unpack our car but also when we saw her the rest of the weekend. Darnell and his team in the breakfast buffet area also were fantastic. Darnell made sure we were taken care of and checked in to make sure we had what we needed while we were juggling a fussy baby. Between the fantastic staff and the convenient location to the inner harbor I’ll be coming back for sure!

Nice location in the heart of everything Baltimore. Near restaurants, the ball field across the street, and shopping. The train station is a 10 minute ride away. Staff was friendly and helpful. The food was very good. This hotel made me think that customer service was back as a priority.

The room needed update of bathroom and living area. Possibly where luggage has damaged wall fragments still there. Service and friendliness of staff excellent. Location great for conference center but far for walking. Recommend scooter if accessibility needs.

I stayed at this hotel for one night with my family, including two kids, and it was a great option for us. The hotel was clean and the check-in was easy and smooth. Everyone at the front and bell desks was friendly. Front desk gave my kids "golden tickets" good for a free item at the coffee shop, which made the kids feel special. The hotel is directly across the street from Camden Yards and you cannot beat this location if you're coming into town for a ball game. Our room was spacious and clean and beds were comfortable and fit our four people. The only available option when I booked was a room with two double beds. We would have enjoyed bigger beds but for one night it was perfectly fine. I booked a room with a ballpark view and it blew away my kids. If you get a different room view there is a great spot on the fourth floor where you can look out into the ballpark. The pool is a lap pool and less than 4 feet deep at all spots. It was enough for a short time with the kids to get some energy out but not big enough to spend an afternoon or any extended period of time.

SANS was here, so while I didn't really have a choice in hotel, I was pleasantly surprised by the quality of the offering. The rooms are VERY quiet, except for city noise! Like, wow, people could be talking in the room next to me and I'd have no idea. The staff were warm and helpful (and remembered my name!), and room cleaning was thorough and done well. The hotel is Edgar Allan Poe themed, since his final resting place is a few blocks away, and it's pretty cool. If you're not traveling solo, be aware, since the rooms are a bit on the small side. The view from my room was fantastic. Overall no complaints!

I'm grateful for the staff and all their preparation for the veteran and researcher event from 2/7/23-2/11/23. The room was clean, and accessible. The location of the hotel was centrally located and easy to get to. I'm looking forward to returning. I will return to this hotel the next time i come to Baltimore. The bartender "T" was fantastic. She went above and beyond to assist us. The entire food service members were really good with ensuring our needs were met.

Amazing conference location! The staff are great and accommodating. Every aspect of the hotel is tidy and stylish. The only issue is that it is hard to navigate the hotel especially the meeting rooms. The hotel is close to places to eat and explore. The room prices are decent.

Came here to watch the game and got a few drinks at the bar. I’ll be honest, my experience at the bar was so outstanding that this is what brings me to post a review! My bartender “T” was so skilled in her craft that I felt it’s only right that she get rewarded with a great review from me, if not a raise from the Hilton Corporation. Service was outstanding, drinks we’re probably the best I’ve had- perfectly measured and poured. She had such a good spirit and personality she literally had myself, friends and other patrons laughing so much. This bar felt like home and not a hotel bar. Yet the ambiance and decor was lavish so you felt ritzy. The location is prime (right by the field) by the end of the night, “T” talked me and my friends into purchasing a room so we didn’t drink and drive home which is what we initially planned to do. As a marketing professional, you guys have a true gem! She sold drinks and a night stay. We were grateful we took her advice because we had too many drinks to be in the road. The rooms are very well kept and clean. Next day, we went back for more drinks to see our newly found favorite bartender and to our surprise she remembered what each of us drank. Wow just wow! What an experience. We will be staying nights and patronizing this bar for years to come from now on when we watch the game. We go to games often during the season, so hope to see you there 😄 cheers 🍻

Updated, larger than usual rooms, great lobby and restaurant, store within building and pretty central location for both business and pleasure. I cannot speak badly about this hotel in any way, shape or form. I have stayed here twice and my reason for visit is convention, and I love the fact that there is a tunnel that takes you right to the convention center without having to step outside. As a vendor at these conventions this makes my life tremendously easier. Service is on par for the Hilton brand: caring, professional and timely but the hours of amenities are significantly longer than at most places I visit. Thank you for making my stay a little more like at home.

This hotel was chosen for a conference I attended. The room looked very nice it had a coffee pot and a little refrigerator. They were having some plumbing issues which caused an odor from the room below. They don't have microwaves in the room which I am used to with a hotel of this size but there was no microwave for the whole building. No snacking or warming up your half eaten dinner. Service was easy and efficient. They used a text message system to answer any questions and concerns. The only complaint I have is I had to go to the desk for my room transition keys. They allowed me to stay in the same room but they never informed housekeeping. Which meant that they tried several times to clean the room while I was in it. I explained each time that I was not leaving but they kept trying to get in disrupting my nap. The location was great and I was able to visit several restaurants, pharmacy and the aquarium within walking distance. The food was delicious. Most of it I avoided because of my gluten sensitivity but they had several mixers in which there was one or two items that I could taste. Mini crab cakes did not have fillers. They had a gluten free menu in their restaurant.

Recently, we held a customer training event at this hotel. It was three days in length with a welcome reception the night before. My experience dealing with the sales staff was very challenging, because the night before our event started at the welcome reception we were told we must pay before they served the first individual. I requested a credit card link so that I could pay the required amount for our event, the hotel insisted that I pay 10% on top of that for incidentals which to this day I have yet to see a refund for. Our event was over one week ago and I still have yet to see an itemized final invoice for any of the charges or refunds that I am owed for. I have not received the 10% additional that I was required to pay and right now I have no invoice from this hotel. At this point I can only assume that I am not a priority to this hotel. Even though I paid them a total of $27,000, they must not feel that is a large enough amount to be proactive in responding to and trying to rectify. If you were wanting to stay at this hotel for leisure, it seems to be a good place. But if you are in any way, looking to have a conference here and are interested in dealing with the sales staff, I would highly urge you to reconsider. Highly unprofessional.

We loved being so close to the ballpark! It made traffic a headache at times, but it was worth it to be so close and be in the fanfare. The room was mostly very nice. I would have liked a softer bed, but it was decorated nicely and clean. We encountered many employees who went above the call of duty, from front desk, to restaurant hostess, to waiters, and cleaning people.

I had a wonderful time at this hotel. They really care about customer service and focus on customer satisfaction. The room was very clean and smelled fresh. The manager Bernadette was exceptional. She was very kind, caring, attentive and made sure that the guest were happy. I attended a women's conference with over 4,000 women and she was present through it all. I highly recommend the Hilton Baltimore Inner Harbor Hotel. I will definitely stay there again in the future. Thank you Bernadette for your exceptional service💖

There are no staff. This works fine if you don't have issues. However, if you only have your phone electronic key and the app suddenly won't allow you to log in and you try and contact support, it will take you about an hour to get into your room. And then if you receive a message on that first day of a 3-day stay saying that they've decided to change your room and you have to pack up again, there is absolutely no one to talk to about this. My recommendation is to get a physical key. Otherwise the hotel is perfectly pleasant.

This hotel could be such a cool spot for baseball fans, and they completely ruin it with their front desk staff and service. I booked a “home plate view” suite to try to watch an Orioles game. The room was expensive, but it seemed like it would be a cool experience. I have a disabled family member and this also seemed like a great way for him to watch a game from a different vantage point. Upon arrival in the room, we found that the “home plate view” was blocked by the pool building. You could see a sliver of right field and that was it. When we went back to the front desk, they refused to cancel the reservation. They said the best they could do was move us to a higher level, regular room (at an inflated rate) that looked at the back of the left field bleachers and had no view of the ballpark. At the end of the day we overpaid for a regular room, had to buy last minute tickets to the game, and will not be returning because of the way the staff treated us. Very disappointing experience.

I travel for work pretty regularly and stay in hotels about twice a month. My stay at the Hilton Baltimore Inner Harbor was the worst hotel experience I've had in 6 years. During my stay, there were issues with my room key. The third time my key stopped working, a security guard took me to my room to attempt to let me in. Her master key didn't work, so she had to call someone from maintenance to let me in. The maintenance person also couldn't get my lock to work, so another person had to be called. Overall, it took almost two hours before I was able to get back into my room. Since there were so many issues with the key, the hotel switched my room. When I checked out, I was given two folios for my stay, one for the night in the room with the key that didn't work and another for the room I was moved into. I didn't realize until I got home that the folio for the night in the room that didn't work showed that I was charged for being a no-show the night of my reservation. As I need to submit my folios for reimbursement, I called the hotel and requested a folio that accurately showed I had checked in to the hotel. The hotel was unable to provide me with an accurate folio to submit to my company for reimbursement. The hotel ran multiple charges for my stay. There was one charge for the first night, another charge for the other 2 nights after my room was switched, and a third charge for more than $700. When I called the hotel to dispute the $700+ charge, the person I spoke to said they were going to transfer me to someone who could help me with the charge. After I was transferred, the phone rang for more than 10 minutes with no one answering or me being given the option to leave a message. I then called Hilton customer service. I was on the line with them for almost an hour. They said they were unable to find the $700 charge, because that charge wasn't connected to my original confirmation number. I was provided a case number and told someone would follow up with my dispute in 48 hours. I received a response from the Hilton that didn't address the $700 charge and only said that I did not show up for my original reservation and was charged a no-show fee. I ended up having to dispute the $700 credit card charge with my credit card company, which resulted in me having to cancel that credit card, which of course is a major inconvenience. Additionally, when the hotel switched my room because my key didn't work, I was offered 25,000 Hilton Honors points. After 2 weeks, the points still have not been credited to my account.

I love this place! I can’t say enough great things about their staff. Upon arrival, I was greeted by staff. The check-in process was easy. I got up to my room and my key wasn’t working, but housekeeping let me in after confirming my room number. It was such a gift because I sprained my foot and was in a location far from the elevators with all of my things. Once inside, I was glad I didn’t go down because I would have changed my room. But my room had a gorgeous view! The wait staff in the restaurant were superb! They tolerated us reorganizing furniture and using a tiny table in the bar area (we put it back when we left). The food and drinks were awesome, and the $15/day credit was perfect for coffee/quick breakfast. And there’s a Starbucks nearby if you prefer that. I stayed here before and forgot about it until I was walking down the street nearby to the convention center. There’s even a way to stay inside and get there too. It’s walkable to the harbor and some great local restaurants.

The duvet on one of the beds was dingy and had stains. It looked like it hadn't been washed. The faucet was broken. The tub didn't drain. I hate this hotel. The ballrooms are freezing. The also have bed bugs. Don't charge anything to the room. Use cash always don't trust them.

Stayed here last night to catch an early flight to Kansas City. I arrived around 9:00 PM and the entire place was basically shut down. They were at 4 percent occupancy. So I could understand that. The gentleman at the front desk was great. He explained that since occupancy was so low he was upgrading me. I had reserved what they call a stadium view room. So I got up to my room and it was a King stadium view room so I’m not sure what the upgrade was. It was room 1717. It had an odor like someone had just cleaned the room and then dumped a gallon of carpet fresh powder into the rug. I could tell the particles were still airborne as I could taste whatever it was in the back of my throat. The hotel was very empty and desolate. I didn’t complain about the room to the staff, but I should have. Otherwise the room as clean and I have no complaints. I checked out around 4:00 AM and headed to the airport. I don’t think I’m going to stay here again until they do the renovations. Not sure what the smell was they were trying to hide. Thank you!

I haven't arrived for my stay yet, but due to some unfortunate reviews, I have called the hotel three times in the past two days with some questions. I have spoken to Tiffany twice and Kennedy once. Both ladies were absolutely delightful, helpful and genuine. I don't understand some of the reviews that say the staff isn't friendly because these two ladies have been amazing! They have answered my questions, been down to earth and sincerely concerned about my concerns. I hope the management sees just how wonderful these two ladies are! I look forward to seeing them during our stay.

I paid for the Triple Play Package for my birthday and apart from the view of the two stadiums, it was not worth it. The main attraction for me was the food inclusion so I could splurge for my birthday and I never had the opportunity!! My first order was wrong and the second order was made twice and not fit for a dog. I would not recommend spending the money on this package, at least at THIS hotel!

We stayed 5 nights here. The rooms were comfortable. The view from the gym was straight from centerfield to home plate! The healthy salads of kale or spinach at the lobby deli and restaurant were my go to every day! Great lobby space for drinks and socializing after hours. Thanks for a great week!

Check in was the worse experience I have ever had at a hotel. During booking, they said my reservation came with breakfast. On my way I wanted to see if my room had a fridge and microwave, the rep that answered the phone said there was a fridge only which was great, but they couldn't find my reservation for awhile until I gave them the reservation #, which the HH was under my husband's name and I thought during booking they had my name added as well. But then the rep said he found my name. I asked him again if he was certain my name was on it and he reassured me. Upon arrival, do you think my name was on it? Nope. I was upset and the front desk guy sounded like the same rep I talked to on the phone. Which was definitely disappointing. What did I do to deserve such treatment? Then he said my reservation didn't come with breakfast and to talk to the manager the next day. I called the Customer Service line, the woman there was very helpful and tried calling the front desk to make things right. No one was answering the phone and she asked if I can go to the front desk. I wasn't surprised to see the same front desk guy there with no guests and was just staring at his computer. I then handed my phone to him (Ali) and the rep on the phone asked to talk to the manager on duty. Why couldn't he help me when I arrived? Why didn't he answer the phone? Why did he tell me to ask the manger the next day when there was a manager there? Why did I have to go through all this? The manager seemed like she didn't want to collaborate with the Hilton rep on my phone. She went to the back with my phone for awhile. Then she finally came back and gave me vouchers for breakfast. My last night I asked if I can get more toilet paper and the same front desk guy I feel hates me for some reason took the info and asked for my room number. No toilet paper, so I called the front desk and no answer. I went down and a different front desk rep was helping a guest, so I figured I had to get it myself. So I went to the bathroom near the restaurant and got it myself. This has been just the worst customer service I have ever received from anywhere especially being at a Hilton. I can get better service at a self check out register that doesn't work or a motel. Go to another hotel.

Beautiful hotel, comfortable bed and pillows. Dinning staff is friendly and accommodating. My room had a view of Camden Yards & M&T stadium in the background. My only disappointment is from the water temperature in the shower not remaining hot for the duration, and the clothes iron wasn't working properly. Other than that, I had a good stay and would rebook again.

Not the quality I expected for the price you pay. Location was great, though. The rooms were ok. Beds are comfortable, but no microwave to reheat expensive food you pay for in the area. The two stars, however, are for poor service from one of the waitresses during breakfast. At 25/person for buffet breakfast, service should be impeccable. Little to no work on waitresses or waiters. I asked the waitress twice for a cup of coffee, and nothing. Finally, I had to ask the gentleman cleaning tables if he would mind grabbing me a cup of coffee. He graciously did. I didn’t want to overburden him because that was not his job, so I didn’t ask for cream. The nice couple sitting next to me offered me their cream, so all was well. Then multiple customers were asking and waiting for their bills, and I could tell that was going to be another issue. I could have easily left without paying because the waitress was no where in site. Then finally I paid with cash and waited for the change. Waitress never came back so I had to find her. She must have thought the 15 extra in cash was her tip. I had to wait even longer for my change. The gentleman cleaning tables deserved the tip. She never waited on me once. I understand that someone could be having a bad day, or maybe something major is happening in their lives. Not sure what the answer is, but when your paying high prices of staying overnight, parking, and food, you should enjoy your stay.

Well I even if you're looking for a fancy upper class hotel, this one certainly fits the bill. I'm pretty sure it's a 4-star. The physical plant is excellent, everything works and looks really great. Housekeeping does a fine job, and the desk staff is very good as well. As long as you don't mind paying the upper-crust price, this is a great place to go. It's also right beside Orioles Park. She had to be a baseball fan this is awesome location to be at. I'll give him a full thumbs up.

We stayed here one night in June for a Paul McCartney concert at Camden Yards. The hotel was packed because of the concert, but we were impressed at how well the hotel handled everything. Front desk was fully staffed to accommodate multiple lines for guests checking in (lines moved very quickly). Parking garage was full, so they allowed us to park at the Marriott next door. After the concert, they had staff manage the elevators for the huge crowds returning the hotel all at once, which kept things moving swiftly instead of being chaos. Breakfast options in the morning was delicious. All staff we interacted with were very friendly. I do wish the hotel would leave more towels in the room (especially when a family of 4 is booked), but that seems to be an industry trend these days.

I’ve always enjoyed this hotel. The room was very clean and beds are always comfortable. Front desk and room service staff were top notch. Especially the lady that helped me with towels and hotel questions. But everything to do with food in the lobby was not good. There seemed to be no management and no communication. Dinner Fri night was terrible. Food came out lukewarm. Staff seemed to not care about doing a good job. Server seemed high. Everyone just seemed to go through the motions. At the prices we paid, one expects good food and good service. It was a huge let down for such a nice hotel. Also the lobby area, windows, etc felt dirty and flies were everywhere around the food areas. I did not experience these things when I stayed years ago. It seemed much nicer. The trend of poor service amongst the service industry continues. It’s sad.

The mixed reviews made me a little nervous, but overall it was a great stay. I booked some sort of special that came with a plush animal & never got it, so if you see that, don't bother. Room was nice, kids like the pool despite the filtration system needing a check as the water wasn't a clear as it should be. There is a restaurant/bar area open that had a delicious breakfast & everyone that worked there was friendly. I highly recommend using the app to check in & out of the hotel. I did have to go to the front desk twice & both people working were nice & we received requested towels promptly. The hotels located is awesome, walking distance to the Babe Ruth museum & directly across from Camden Yards.

I recently had the misfortune of staying at the @Hilton Baltimore Inner, and I must say it was one of the worst Hilton experiences I have ever encountered. From the moment I arrived, it was evident that this establishment lacked even the most basic standards of hospitality. Here are the reasons why I strongly advise against staying at this hotel: Poor Customer Service: The staff at Hilton demonstrated a complete lack of professionalism and basic courtesy. They were unhelpful and indifferent to guest needs. It seemed like they couldn't care less about providing a pleasant stay. Neglected Facilities: The entire hotel seemed rundown and in dire need of maintenance. The rooms were shabby and unclean, with stains on the carpets and walls. The furniture was old and worn-out, and the bedding looked like it hadn't been changed in ages. Nonexistent Housekeeping: Housekeeping was practically nonexistent during my stay. The room was never properly cleaned, and I had to request fresh towels and toiletries multiple times. The lack of attention to cleanliness was appalling. my stay at Hilton was an absolute nightmare. From the lackluster customer service to the neglected facilities and unreliable amenities, everything about this hotel screamed incompetence. I would strongly advise against wasting your time and money on this establishment. There are far better options available that prioritize guest satisfaction and provide a comfortable and enjoyable stay.

Very comfortable accommodations. Had to haggle and fudge to get my room choice even though I'm a Hilton honors member. Not really at the inner harbor, but rather a 10 minute walk away. Can't get here following Ravens home games.

Checking in on the app is easy! Location is simple to find. I typically prefer valet, but the garage isn’t a challenge. Staff was exceptionally welcoming across the board. Don’t miss the breakfast buffet it’s worth it! Wasn’t too crazy about the coffee shop or the beverage costs, but that’s how it is at a hotel and it was nice to have options. Room was quiet, clean and the thermostat worked. Fridge might need baking soda and the faucet handle leaked but nothing that ruined my visit.

Horrible customer service. Here now and this is the second trip in a row here that the line to check in has been over an hour. There is only one person checking people in. After an hour in line I was told that my room wouldn’t be ready until 5pm .. ok no biggie. Came back at 5pm to wait another 30 min while the one person manning the check in got coffee. (Everyone deserves a break but have someone else checking people in while they are away). Was told again that our room still wasn’t ready and if we needed to make our event we could use the bathroom upstairs. Not acceptable. We eventually had to take a non stadium view room (that we paid extra for) just to make sure we made our event. When we got to the room it was missing a TV remote. Simply not the standard that is expected with a Hilton and not one Hilton employee seemed to care.

As I was an attendee of a Festival I only experienced the ballroom and conversation portions of the hotel. There was an abundance of servers to give help when needed. Employees were courteous and friendly. Would be glad to attend another event here.

The hotel was nice, it was a great location, and the rooms were spacious. Most of the staff were pleasant enough, but seemed overwhelmed. I had a horrible housekeeping experience.I had selected housekeeping services every other day, but my room was not cleaned a single time in an entire stay of over a week. I came back to my room one day while a woman was in there cleaning. I called several times to request it, and even though reception assured me I was on the list my room was never once cleaned. Twice I requested fresh towels at the front desk, and they said some would be sent up. The first night they never came, and the second night it took over an hour and a follow up call to get towels.

We recently visited Baltimore and stayed at the Hilton. The location was perfect there we so many things to do in the area. The room was nice and clean for the most part we enjoyed our day. I did have a issue with the housekeeping woman on our floor. Check out is at 11 am and she was banging on the door at 9am waking me up with no announcement just loud knocking. We had family across the hall so I thought it was them but I guess I didn’t get up fast enough because she let herself in the room. She then went banging on everyone else’s door. She came by again at 10 and knocked on the door. I understand they have to prepare the rooms but I have never experienced feeling rushed out before check out time. Other than that nice hotel. They just need to do something about their housekeeping before I would recommend or stay there again.

We’ve been coming to the Baltimore Hilton for years when the Yankees are in town over a weekend. There have been ups and downs especially during the Pandemic years. But during our visit last weekend I must say our stay was delightful start to finish. Check in was easy. This year they actually delivered one of our two rooms as a ballpark field view which was a surprise after last year when they gave it away to someone else. The rooms were spotless. The thermostats were easy to program. The bathroom fixtures are up to date. The beds are very comfortable. If there is one minor complaint it’s the interaction between the tvs and remotes were frustratingly slow. At first I thought it was batteries but it was the same in both rooms. All hotel personnel were very friendly and there was followup from head staff while we were there.

I would stay at this hotel again. Besides the wad of gum left on my coffee maker and someone's hair in the bathroom, it was a clean room and super comfortable beds, which at my age can make or break a stay. I was here for 6 days on business and appreciated all the hotel accommodations, especially daily room service (cleaning) The hotel restaurant and coffee shop are pricey - it is best to go to local coffee shops and other restaurants to eat if you have time. I had dinner brought to my room one night when I was too tired to go out, super quick and easy ordering online. Location was perfect, and the view of the Orioles stadium was the best part! I will say the streets were noisy after the game, so some good ear buds to sleep through it during baseball season is recommended. I could not hear anyone in their rooms though and heard nothing above me, which was great. Very comfortable. There are no microwaves int eh room, which was a negative for me.....but I'm from the west coast where all hotels have microwaves, so maybe it isn't normal for east coast hotels? The fitness center was great! Lots of options for working out and lifting weights.

Please be cautious before booking this hotel. My stay was pleasant until we discovered the hotel was not taking care of a bed bug infestation. The hotel manager was "on vacation" and refuse to take any action regarding the infestation nor the refund. They had us in the lobby from 10:30pm to 12:30am waiting on a resolution. We were left with nothing but the clothes on our backs which consisted of t-shirts and pants. Mind you, it was 30 degrees outside. The security officers that we had to deal with had no idea on how to handle this situation. They consistently told us that the front desk had to handle the situation and when we spoke to the front desk, they told us that security had to handle it. We had to go buy all new clothing and under garments which we did not receive a refund for. We were told that the "ECOLab" team had to come in and confirm there were bed bugs before any course of action would be taken. The first security officer that came up to our room took multiple photos and confirmed there were bed bugs (We also took multiple photos.) and the hotel would only give us a new room ON THE SAME FLOOR as the room that had the bed bugs. The hotel took all of our belongings (12/31/2023) and sent them off to some dry cleaner called "Zips" and we have yet to hear anything back regarding when we would have our items mailed to us. This is genuinely the worst customer service experience I have ever encountered and even corporate Hilton needs the manager's approval to submit a refund - thus still waiting. I WILL NOT be staying at another Hilton.