Valley Pizza image

Valley Pizza

Restaurant β€’ Pizza restaurant β€’ Meal takeaway β€’ Meal delivery β€’ Pizzatakeaway β€’ Pizza delivery service

😠 The order taker is always disrespectfully yelling for no reason with unpleasant customer service! Food took over 1hour for just a medium pizza and 6 wings. Delivery driver was rude and disrespectful as well. People often mention order, rude, service, cold, phone,


Address

5108 Park Heights Ave, Baltimore, MD 21215

Website

www.valleypizzabaltimore.com

Contact

(410) 601-0200

Price rating

$ $$$

Rating on Google Maps

2.90 (156 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (13) rude (8) service (6) cold (6) phone (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Rasheema C. 1 year ago on Google
    The order taker is always disrespectfully yelling for no reason with unpleasant customer service! Food took over 1hour for just a medium pizza and 6 wings. Delivery driver was rude and disrespectful as well.
    2 people found this review helpful πŸ‘

  • 1/5 Merez F. 1 year ago on Google
    The customer service is HORRIBLE. All I ordered was a cold cut and my food was made incorrectly. DELIVERY was very much long winded as well. On a scale of 1-10 they get a -1 they honestly just want your money in my OPINION smh PATHETIC. Greatly would not recommend this establishment!!!
    2 people found this review helpful πŸ‘

  • 1/5 jugg_ d. 1 year ago on Google
    Please do not order from this place my food took forever to come an the food was Horrible
    1 person found this review helpful πŸ‘

  • 1/5 Kayla H. 2 years ago on Google
    Customer service horrible, the lady on the phone is so nasty she yelling at me because I ask her what comes on the sub! I recommend the man that usually answer the phone way more nice
    1 person found this review helpful πŸ‘

  • 1/5 TTbmoreTwinflame 2 years ago on Google
    A place I went to order online the woman was rude nasty horrible she would not take my order for pick up I wanted to order over the phone and pick up and she refused to Take my order she would only do it if I came in to the restaurant in person where's experience ever do not go here Extremely rude
    1 person found this review helpful πŸ‘

  • 1/5 Tiana B. 6 years ago on Google
    This place is a huge inconvenience. I order from them once and my order and delivery process was fine. The Second time I ordered my Sub was saturated in grease and they forgot my drink, so I let the delivery man know he said that he would be back. Waited a while and called the place back and they had to send him back out with my drink over an hour later, since he did not even mention it, he must have forgotten. So mad I even tipped from the beginning. Just recently order this past Monday. I asked for a Greek salad with Grilled Chicken. The chicken was old and hard. I also asked for oil vinaigrette, they gave me some sour dressing and cold fries ...In reality i guest had a awful lunch. I just called them today to fully express my concern. A woman answered the phone and told me that she does not know when the manager would be in and that he went grocery shopping and he would be the only one to handle my problem. not once did she apologize for my inconvenience but was very facetious in her responses. One star, since they were fine the first time I ordered. Now just waiting on the manager to come back from Grocery Shopping to my situation can be addressed.
    1 person found this review helpful πŸ‘

  • 1/5 Levin W. 1 year ago on Google
    The only good thing about this place is that the delivery driver was very polite and friendly. I give the delivery driver 10/10. Everything else was horrible. The lady who answered the call was very rude. She needs to take a class on manners. I almost didn’t order but we were hungry. A simple cheese pizza was terrible. I’ve had better in high school at the school cafeteria. Would I order from here again? Shiiiiiiiiiiiid!! NEVER AGAIN!
    1 person found this review helpful πŸ‘

  • 1/5 pierre t. 10 months ago on Google
    An hour and half after ordering a sandwich, I called the store... They were rude about it and even tried to lie. This was my second ordering, the food is ok at best. Stay away!!!!
    1 person found this review helpful πŸ‘

  • 1/5 XOXO. A. 6 months ago on Google
    TAKE FOREVER TO COME WHEN AND THEY ONLY 5 MINUTES AWAY TOO DRY BAD SERVICE I DO NOT RECOMMEND AT ALL

  • 1/5 Dwayne L. 9 months ago on Google
    Food was trash ,the person who answered the phone was rude I live 1 block away and my food was cold and undone, there cheeesesteaks not even real meat they need health department in there

  • 5/5 Franceya J. 7 months ago on Google
    Food came fast and was still hot and fresh best hot wings in the city

  • 5/5 Tisha M. 5 months ago on Google
    Great Pizza πŸ• Cheesesteak subs are filled πŸ‘Œ and Lemon pepper and OldBay Wings Delicious πŸ˜‹

  • 1/5 Maggy A. 5 months ago on Google
    they have the WORST WORST customer service and food!! The lady on the phone is ALWAYS, RUDE & ARROGANT!!! The food isn't cook enough or it's simply always cold!!

  • 1/5 Kiyah 8 months ago on Google
    If I could rate this place -1000 stars I would . The food was horrible and cold. they gave me the wrong order and tried to tell me I ordered that when I did not , then when I corrected them . They said they were closing and can’t fix it. TERRIBLE SERVICE AND FOOD!! HIGHLY WOULD NOT RECOMMEND!!!!!!!!!!

  • 2/5 Shaylin A. 1 year ago on Google
    Super rude had absolutely no patience. Food a solid 4/5 but that customer service made it a 2/5

  • 1/5 Carolyn H. 1 year ago on Google
    This was the worst i have ever had. The food was cold the party wings was very dry snd hard, the onion rings were wilted snd tastless. I will never use them again. The pictured on the menu is a joke.

  • 1/5 Desheira B. 2 years ago on Google
    The person that was taking my order was very nasty and rude when I ask her to repeat my card numbers

  • 1/5 Antoine C. 1 year ago on Google
    Closes when they want to! Don’t trust them! Pizza is okay tho, when they are open. Very poor customer service! Stay away

  • 3/5 Heather O. 1 year ago on Google
    Love the food if they can every get it right. This time I ordered a Pineapple and ham PizzaAnd got pepperoni and pineapple so know I'm picking off the pepperoni on it smh.


Call (410) 601-0200 Open on Google Maps

Amenities


  • Payments
    • βœ“οΈ Debit cards
    • βœ“οΈ Credit cards
    • βœ“οΈ NFC mobile payments
  • Offerings
    • βœ“οΈ Quick bite
    • βœ“οΈ Comfort food
    • βœ“οΈ Late-night food
  • Popular for
    • βœ“οΈ Lunch
    • βœ“οΈ Dinner
  • Dining options
    • βœ“οΈ Lunch
    • βœ“οΈ Dinner
  • Service options
    • βœ“οΈ Takeout
    • βœ“οΈ Delivery
    • βœ“οΈ Curbside pickup
    • βœ“οΈ No-contact delivery

Trends



Last updated:

Similar Restaurants nearby

Last updated:
()