The powder skis I rented were sick! Made me want to buy them. Service is always 10/10 in this shop. Highly recommend!

Rented an e-bike for a few hours. The staff were friendly and helpful, offering a few suggestions for where to ride. I hadn’t ridden an e-bike before so they showed me how to use the controls which came in handy on the hills. Would rent here again in the future.

I only had a few hours to spare before leaving Banff, and I wanted to do something active, and saw that this store rented e-bikes by the hour. That would be great to explore more ground quickly. The staff member told me the rentals are by the hour, includes helmet and lock. Very affordable. He told me the great thing about October is that the Banff Springs golf course is closed, so you can go bike in there! It's away from traffic, picturesque and I might see elk! So, off I went for an hour. They sketched out the route from the store and I was zipping around, saw almost 30 elk in the golf course and made my way back in an hour, to pack up and catch my bus out. They told me about the pedal assist battery, which I realized doesn't work uphill if my legs aren't moving... But good quality bike. I felt safe and it was easy to ride. Thanks for such a great last minute activity!

I visited the shop to see if they could help me with my old ski boots as they were destroying my toes. I spoke to Dylan who advised me about insoles. I purchased some but unfortunately my old boots were just passed it. I went back the next day and spoke to the main guy who fits the boots. I’m really sorry but I forgot your name!! What this guy didn’t know about ski boots wasn’t worth knowing. He measured my up and explained that the boots I had been sold years ago were too big for me! He recommended some Salomon high volume boots but when I was fitted they didn’t have my exact size.. he then explained that he wouldn’t fit me in a boot that he wasn’t 100% happy with so he recommended another store. Even though I didn’t buy the boots from Ultimate I was really impressed with the service and the honesty of the boot guy. What a refreshing, professional and genuine service. Thanks for your time and advice.

Re: rental skis review. Service, selection and value of rental skis was top notch. The staff are friendly and knowledgeable. Located conveniently in town. They delivered the rentals directly to our hotel that evening. I did not have an issue with sharpened skis like previous reviews. Fair pricing compared to local rental places. I would recommend again for ski rentals.

Rented a hybrid bike for the day. Cycled around town and to Canmore and back. Staff are knowledgeable and could make recommendations that suits itinerary. Also very friendly and prices are competitive!

I came and rented e-bikes here second visit in a row since staying at The Fox gives you a 10% discount. One new worker does seem quite aggressive and miserable and tells you to fill out the ipad info and says it will auto fill since we have been before(it didn't) luckily another worker was there to just pull up our account already in the system. We went back 2 days later to rent again and the same unhappy person was there, did not want to try and pull up the account and again told us the same thing that if we have been here it will autofill. Luckily I made sure to ask if they had the correct size before filing out the info for each person. The last small bike was only half charged and the worker said it should be fine. We ended up going to another bike rental place. With the discount Ultimate does workout cheapest but I think Ultimate being one of the first rental shops offering bikes in Banff, their bikes have seen a bit more use. I remember last time we were in Banff cycling infrastructure wasnt as strong and dont believe there were as many shops renting as many E-bikes. If your mudguards are making a bit of noise or your motor is a bit tired feeling just know you should be fine and after comparing 3 other rental places Ultimate still has the most upright comfortable E-bikes. I just don't think the equipment is as maintained as other rental shops. That all being said if I walked in and a more pleasant worker was there I'd consider still renting again since the discount does help.

Really excellent shop. I rented a full-suspension bike at a day rate 30% less than a neighboring shop with a similar bike. The bike was well-maintained and the friendly staff set it up for me and provided good trail advice.