(Translated by Google) After 8 months of Covid they are still unable to have clear protocols, I can enter some visits with the doctor accompanying my wife, she is pregnant. They inform you that you can enter the childbirth preparation classes, you arrive at the clinic and it is not like that. They tell you that I can accompany her to visits with the midwife, you arrive at the clinic and you stay out. I understand the situation, it is not necessary to put the medical personnel at risk, but they do not put the means to carry out the visits electronically, and with this lack of control they make us waste time. The treatment of the employees is perfect, the management of those responsible a disaster. (Original) Tras 8 meses de Covid aún son incapaces de tener protocolos claros, puedo entrar a algunas visitas con la doctora acompañando a mi mujer, está embarazada. Te informan que puedes entrar a las clases de preparación al parto, llegas a la clínica y no es así. Te dicen que puedo acompañarla a las visitas con la matrona, llegas a la clínica y te quedas fuera. Entiendo la situación, no hay que poner en riesgo al personal médico, pero no ponen medios para realizar las visitas de forma telemática, y con este descontrol nos hacen perder el tiempo. El trato de los empleados es perfecto, la gestión de los responsables un desastre.

First and foremost I´d like to point out that physicians are well-educated, the staff is friendly and they have good health facilities. Then, why giving them 1 star only? Well, because Sanitas only cares about their bottom line. They assess physicians performance based on how many patients each can book a day. It seems to me that healing patients is not their priority, but making huge profits. For that reason, doctors are obliged to diagnose illnesses as fast as possible without taking all factors into consideration. In my case, each visit I’ve had in the last year with the Gastroenterologist hasn’t lasted more than 5 minutes each because of that urgency and endless need to see other patients and meet his KPI. As a result, the prescribed treatments haven´t worked on me and I keep having the same disease…

(Translated by Google) This comment is specifically directed to the area of ​​radiodiagnosis. I am a Sanitas client and today I had an appointment for an echo at 10am, the waiting time is approx 15min. Well, 1 hour and 30 minutes later I was treated. The problem is not the waiting time, it is still a piece of information to mention the problem is the attention, the lack of education of kindness to people, in the breast study area, there are two girls from customer service To admit patients, first they treat you as if you are in a military academy that is not allowed to say good morning, then the only girl who is a secretary and is the one who gives you the impressions of your exams that at the end of 10 minutes wait to wait for the results are 40min and asking is the worst thing you can do. In this case there were no patients or a number of people to justify this. Then you pay a parking of € 12 for waiting a whole morning You have to improve the treatment Human !! We pay insurance! Don't you do us a favor! (Original) Este comentario va dirigido específicamente al área de radio diagnóstico. Soy cliente Sanitas y el día de hoy tenia cita para un eco a las 10am, la hora de espera aprox es de 15min. Pues 1 hora y 30min después fui atendida. El problema no es el tiempo de espera que el no deja de ser un dato a mencionar el problema es la atención, la falta de educación de amabilidad a con las personas, en la zona de estudio de mamas, están dos chicas de atención al cliente para admitir a los pacientes, primero te tratan como si estas en una academia militar que ni se permite dar los buenos días, luego la única chica que está de secretaria y es la que te entrega las impresiones de tus exámenes que al final los 10min de espera para esperar por los resultados resultan 40min y al preguntar es lo peor que puedes hacer. En este caso no habían pacientes ni una cantidad de personas que justifique esto. Luego pagas un parking de 12 € por esperar toda una mañana Hay que mejorar el trato Humano !! Pagamos un seguro! No nos hacen un favor!

(Translated by Google) In full pandemic and the staff without a mask. At the reception, a man with gray hair attends people WITHOUT A MASK. You sit on the sofas to wait to see your relative, who is admitted, because they tell you that only one person can enter the room. While you wait, you look in front and see the check-in room, with more than 6 people working, and of course, some of them either DO NOT WEAR A MASK or wear it under their nose. A SHAME. However, I have to point out that the treatment of the nurses and doctors has been exceptional. (Original) En plena pandemia y el personal sin mascarilla. En recepción, un hombre con el pelo canoso atiende a la gente SIN MASCARILLA. Te sientas en los sofás para esperar a ver a tu familiar, que está ingresado, porque te dicen que solo puede entrar en la habitación una persona. Mientras esperas, miras enfrente y ves la sala de facturación, con más de 6 personas trabajando, y por supuesto, algunas de ellas o NO LLEVAN MASCARILLA o la llevan por debajo de la nariz. UNA VERGÜENZA. No obstante, he de señalar que el trato del personal de enfermería y médicos ha sido excepcional.

(Translated by Google) Shame the emergencies More than an hour waiting to be attended. Or there is only one doctor in the whole hospital or they take it very calmly. More respect for the sick, if we come urgently is because we really need to be taken care of fast (Original) Vergüenza las urgencias Más de una hora esperando a ser atendida. O solo hay un médico en todo el hospital o se lo toman con mucha calma. Más respeto a los enfermos, si venimos de urgencia es porque realmente necesitamos ser atendidos rápido

Bad attention. On top of that, if you have health insurance, you have to stay with their centers. I hope I don't have to go again.

(Translated by Google) Every time I call to reserve a day and time to visit with any doctor, I waste a lot of time calling the answering machine to get the phone. So far, without going any further, today I still haven't succeeded after about 8 attempts. (Original) Cada vez que llamo para reservar día y hora de visita con cualquier médico pierdo muchísimo tiempo llamando al contestador para que cojan el teléfono. De momento, sin ir más lejos, hoy todavía no lo he conseguido después de unos 8 intentos.

(Translated by Google) Pity service to be of a mutual payment, 2 hours of waiting without reason for excess of patients, the doctor who attended us did not have enough knowledge, very little prepared, and already within me they had an hour to indicate where I could go Perform an ultrasound, in the end I had to go to another hospital tired of waiting ... in total 3:30 hours for nothing. I do not recommend it to anyone (Original) Servicio pesimo para ser de una mutua de pago, 2 horas de espera sin motivo por exceso de pacientes, la Dra que nos atendio no tenia los conocimientos suficientes, muy poco preparada, y ya dentro me tuvieron una hora para indicarme donde me podia ir ha realizar una Ecografia, al final me tuve que ir a otro hospital cansado de esperar... en total 3:30 horas para nada. no se lo recomiendo a nadie

(Translated by Google) Bad attention to the client by the reception, I went to do some tests to see if I could operate at sight (in ophthalmology) and they tell you a budget, the cheap icl, but they do not tell you at reception or the doctor that there is another that is already € 3000 per eye, they only inform you of the cheapest, until you get there and you find the cake. They speak to you with a very cocky tone and they are always right. (Original) Pésima atención al cliente por parte de las de recepción, fui a hacerme unas pruebas para ver si me podia operar de la vista (en oftalmología) y te dicen un presupuesto, el barato de icl, pero no te dicen ni en recepción ni el doctor que existe otro que ya son 3000€ por ojo, solo te informan del más barato, hasta que llegues allí y te encuentres con el pastel. Te hablan con un tono muy chulesco y ellas tienen siempre la razón.

(Translated by Google) They are carrying the pregnancy of our first child, from the beginning the treatment has left a lot to be desired, dehumanized and unprofessional (not by everyone but most of them) they do not let the father pass by calling him "companion" but the cafeteria is still open and the high risk of spreading the virus is observed, it is also surprising the workers you see without a mask ... I think there are other ways to take anticovid 19 and really effective measures but it is primitive and incoherent that during the pregnancy process they exclude the father of medical advice, questions and ultrasounds of the baby, something so familiar treated as a toothache, also being both clients of Sanitas. (Original) Están llevando el embarazo de nuestro primer hijo, desde el principio el trato ha dejado bastante que desear, deshumanizado y poco profesional (no por parte de todos pero si la mayoría) no dejan pasar al padre llamandole "acompañante" pero la cafetería sigue abierta y se observa el elevado riesgo de propagación del virus también es sorprendente los trabajadores que llegas a ver sin mascarilla... Creo que existen otras maneras de tomar medidas anticovid 19 y realmente efectivas pero es primitivo e incoherente que durante el proceso del embarazo excluyan al padre de los consejos médicos, preguntas y las ecografías del/la bebé, algo tan familiar tratado como un dolor de muelas, además siendo ambos clientes de Sanitas.

(Translated by Google) Fatal telephone attention. I've been trying to call all day and the message I call later comes out constantly because the operators are busy. Is it true that they have operators? (Original) Fatal la atención telefónica. Llevo todo el día intentando llamar y sale constantemente el mensaje que llame más tarde porque los operadores estan ocupados. ¿Será verdad que tienen operadores?

Despite an appointment i waited one hour and finally left. The reception service was bad, slow, not nice. I recommend to find private doctors that also take the mutual than this big hospital.

The quality of doctors is incredibly low. Best to avoid Sanitas completely. A random google search will give you better results than going to these non-professionals.

(Translated by Google) They are taking my pregnancy to the top and the hospital organization has much to be desired. With pandemics, regulations vary and patients are not informed. It depends on the visit my partner has been able to enter and other times not. When you get there you are faced with one situation or another. The doctor told us that it depends on which ultrasound you could enter accompanied and as of today it seems that it is no longer possible. I had been calling all day for information in case I could be accompanied tomorrow, after being able to contact the hospital they tell us no. The receptionist did not speak very well to me and she was outraged because I insisted if gynecology was the same norm and in the end she told me to do whatever I wanted, that she told me what to do. Total that we have to adapt to the social situation we are living in but I would like them to have things clearer and not so much informative chaos and that depending on the cases and visits they were a little more human. From the beginning the experience has not been very good. They lost my analyzes of the 12 weeks I had to repeat them, the wait in a room full of people who are going to do pcr and at risk of contagion, appointment changes without options until you do not contact, endless waits of more than an hour. With my doctor well but above all the criticism is to the administrative and organizational attention of the hospital that I find very terrible. (Original) Me están llevando el embarazo en cima y la organización del hospital tiene mucha que desear. Con la pandémia van variando las normativas y no informan a las pacientes. Depende de la visita mi pareja ha podido entrar y otras veces no. Cuando llegas allí te encuentras con una situación o otra. Nos dijo la doctora que depende que ecografía se podía entrar acompañada y a partir de hoy parece que ya no es posible. Llevaba todo el día llamando para que me dieran información por si mañana podía ir acompañada, después de poder contactar con el hospital nos dicen que no. La recepcionista no me ha hablado muy bien y estaba indignada pq yo le insistía en si en ginecología era la misma norma y al final me ha dicho que hiciera lo que quisiera, que ella me decía lo que había. Total que nos tenemos que adaptar a la situación social q estamos viviendo pero me gustaría que tuvieran las cosas más claras y no tanto caos informativo y que depende los casos y visitas fueran un poco más humanos. Des del principio la experiencia no ha sido muy buena. Perdieron mis análisis de las 12 semanas tuve q repetirlos, la espera en una sala llena de gente que se va hacer pcr y con riesgo de contagio, cambios de cita sin opciones hasta que no contactas tu, esperas interminables de más de una hora . Con mi doctora bien pero sobretodo la crítica es a la atención administrativa y organizativa del hospital que la encuentro muy pésima.

(Translated by Google) They don't pick up the phone. They leave you stranded on phone appointments ... pay insurance for this. A shame (Original) No te cogen el teléfono. Te dejan tirados en las citas telefónicas... pagar seguro para esto. Una vergüenza

(Translated by Google) If you want to preserve your mental and physical health, stay away from the dental clinic of this hospital. Despite the fact that the staff is very friendly, one of the dentists has destroyed my gums forever, placing irreversible, incredibly yellow and gigantic veneers, also leaving a hole in which the remains of food accumulate, causing chronic gingivitis for more brushing, flossing and Waterpik you use. Also, he never informed me of any of the above. I have had to go to another dentist, pay double the veneers and also fix three fillings that this same professional placed incorrectly. By putting the claim for negligence to Sanitas and waiting two and a half months to obtain its resolution, the company dismisses the claim based on the testimony of this dentist and despite all the evidence and descriptions provided, so I have had to leave it to you of lawyers. Incredibly disappointed and affected by the treatment received in this clinic. (Original) Si queréis preservar vuestra salud mental y física, manteneos alejados de la clínica dental de este hospital. A pesar de que el personal es muy amable, uno de los odontólogos ha destrozado mis encías para siempre colocándome unas carillas irreversibles, increíblemente amarillas y gigantescas, dejando, además, un hueco en el que los restos de comida se acumulan, provocándome una gingivitis crónica por más cepillado, hilo dental y Waterpik que utilice. Además, nunca me informó de nada de lo anterior. He tenido que acudir a otro dentista, pagar doblemente las carillas y arreglar además tres empastes que este mismo profesional colocó de forma errónea. Al poner la reclamación por negligencia a Sanitas y esperar dos meses y medio para obtener su resolución, la empresa desestima la reclamación en base al testimonio de este dentista y a pesar de todas las pruebas y descripciones aportadas, así que lo he tenido que dejar en manos de abogados. Increíblemente decepcionada y afectada por el trato recibido en esta clínica.

(Translated by Google) Fatal. They never pick up the phone, zero organization ... a mess with all the letters. It is a large clinic. No hospital. (Original) Fatal. Nunca cogen el teléfono, cero organización... un desastre con todas las letras. Es un ambulatorio grande. Nada de hospital.

Hay personal que no se le puede preguntar ni hacer una consulta sobre nada referente a los servicios del paciente, borde desde el primer momento que abres la puerta y saluda, no responde al saludo una Rubia sin mascarilla de origen extrangero, del Servicio de Salud. En pocas palabras te saca de la oficina y te dice no sabe leer mire esto es Atención al Paciente. Aquí le toca ir, yo le comento pero al estar las oficinas sin nadie hace mas de media hora esperando le consulto a usted.!!! Se gira y me dice pues siga esperando. No está de más que los carteles no son tan visibles. Pero aquí el tema son las formas de esta persona.

Emergency personnel all very attentive

Ophthalmology. I had an appointment an hour ago, I arrived 15 minutes early so as not to be late... And it still hasn't happened to me. More than an hour waiting. Shame.

(Translated by Google) The hospital very well. I put the rating so low because the girl at the radiodiagnosis reception was with the mask down, even when I approached to ask a question, she has not been able to upload it, there were colleagues of her next to her and they did not say anything to her either. It seems to me that these are not times to be silly. Also in the times that we are, with municipal confinement, I do not understand how they do not send the results reports by email or hang them in the Sanitas app ... Their behavior is very regrettable. (Original) El hospital muy bien. Le pongo tan baja la calificación porque la chica de recepción de radiodiagnóstico estaba con la mascarilla bajada, aún cuando me he acercado a preguntar una cosa, no ha sido capaz de subirla, había compañeros de ella al lado y tampoco le decían nada. Me parece que no son momentos para hacer el tonto. También en los tiempos que estamos, con confinamiento municipal, no entiendo cómo no envían los informes de resultados por email o los cuelgan en la app de Sanitas... Muy lamentable su comportamiento.

(Translated by Google) 2 receptionists without a mask in external consultations, counter on floor 1, just up the stairs. I kindly tell the girl before she attends to me if she can put the mask on and she tells me that she doesn't have to wear it because there is a screen (a piece of methacrylate open at the top and bottom, as if nothing else). It is irresponsible, shameful and disrespectful that in a hospital, in the middle of the Covid pandemic, patients (many at risk) are put at risk when we go to the health center. We are paying for health insurance to be healthy, not to put ourselves at risk going to the doctor. And besides, despotism and rudeness is intolerable. 12/16/2020 18: 00h (Original) 2 recepcionistas sin mascarilla en consultas externas, mostrador de la planta 1, nada más subir las escaleras. Le digo amablemente a la chica antes de que me atienda si se puede poner la mascarilla y me dice que no tiene porqué ponersela porque hay mampara (un trozo de metacrilato abierto por arriba y por abajo, como si nada). Es irresponsable, vergonzoso e irrespetuoso que en un hospital, en plena pandemia de Covid pongan en riesgo a pacientes (muchos de riesgo) que acudimos al centro sanitario. Estamos pagando un seguro de salud para tener salud, no para ponernos en riesgo al ir al médico. Y además, el despotismo y la mala educación es intolerable. 16/12/2020 18:00h

(Translated by Google) I have learned that the bonus pay of COVID19 has not been given to all sanitas workers. What a shame (Original) me he enterado que la paga del plus de COVID19 no se la han dado a todos los trabajadores de sanitas. que verguenza

(Translated by Google) The hospital is good, all modern, but I had a case in emergencies with chest pains, that the nurses on duty did not know how to do the electrocardiogram correctly, and with that there was a delay in the analysis of the symptoms and really give a medical opinion Also a mistake perhaps is that nurses lack customer demand. However, there are excellent doctors for prior appointments. (Original) El hospital es bueno, todo moderno, pero tuve un caso en emergencias con dolores en el pecho, que las enfermeras en el turno no sabían cómo hacer el electrocardiograma correctamente, y con eso hubo un retraso en el análisis de los síntomas y realmente dar una opinión médica. También un error quizás es que las enfermeras carecen de la demanda de los clientes. Sin embargo, hay excelentes médicos para citas previas.

(Translated by Google) The emergency department does not work. When they call you to go to the box number x there is no medical waiting for you aí you stay standing if these dizzy, bleeding or you're waiting aí. After the nurses have no idea or know very well that the doctor and they do not talk about what to do sick. There is not a blanket to cover on the patient who is unclothed to be healed stays cold case to an hour. We must ask the attendant to call and ask how will we look like tempo! The doctor does not know that nurses did not finish the treatment crazy! Public service is much better! I'll leave this mutual! A nightmare ! (Original) El servicio de urgencias no funciona. Cuando te llaman para ir a la box número x no hay ningún médico te esperando te quedas aí de pie si estas mareada , sangrando o como estes estás aí esperando . Después las enfermeras y enfermeros no tiene idea ni saben muy bien que hacer el médico y ellas no hablan sobre qué hacer al enfermo. No hay una sábana para cobrir el enfermo que está sin ropa a ser curado se queda al frío case una hora . Hay que pedir al acompañante que va llamar y preguntar cuánto tempo vamos quedar así ! El médico no sabe que las enfermeras no terminaron el tratamiento una locura ! El servicio público es mucho mejor ! Me voy a salir de esta mutua ! Una pesadilla !

(Translated by Google) Today my wife went to the hospital and was attended by Dr. Puiggros Casas, Anna Maria, more edge and unprofessional I think that there is worse and not quite racist for being a foreigner, she treats you as if you do not understand anything Spanish I should file a COMPLAINT I will definitely have to rethink change insurance (Original) Hoy mi mujer fue al hospital y le atendió la Dr. Puiggros Casas, Anna Maria, mas borde y poco profesional creo que peor no hay y bastante racista por ser extrangero te trata como si no entendieras nada español debería poner una QUEJA sin duda tendre que replantearme cambiar de seguro

(Translated by Google) As a Hospital / Clinic, very complete and technologically equipped, on a personal level, unfortunately much to be desired, if you are lucky and the nice person touches you, it will make your day easier, but as long as you are lucky enough to find the thistle of the day Easy thing, it will make you feel as if you forgive your life for existing. As a member of Sanitas for years, I pay a very high fee to have to apologize for existing when I go to get the service I need. For five years Sanitas has been leaving more to be desired, sad but true (Original) Como Hospital/Clinica, muy completa y tecnológicamente equipada, a nivel trato personal, desgraciadamente mucho que desear, si tienes suerte y te toca la persona agradable, te hará el día más fácil, pero como tengas la suerte de dar con el cardo del día, cosa fácil, te hará sentir como si te perdonase la vida por existir. Como socio de Sanitas desde hace años, pago una cuota elevadísima para tener que pedir perdón por existir cuando acudo a que me den el servicio que necesito. Desde hace cinco años Sanitas cada vez deja más que desear, triste pero cierto

ESTAFADORES / SCAMMERS be careful with this insurance! WORST service ever in my life, super DISCRIMINATION against non-spanish speakers, nothing is covered! They told me that I finally could stop paying after one year but had to wait until the year was dome to later automatically renew my contract for another full year without being able to cancel it! Worst costumer service, real time nightmare!

I really like this hospital. I used the gynecologist, laboratory to do análisis, hematologist, pediatrician and emergency many times. In all situations I was really happy with the service, didn't have to wait long for the visit and was even assisted in English. Really good service! Things to improve:more English speaking nurses water fountain, hand gel in the Masía building is missing offer meals ( even for extra charge) to father's/ dulas when having a baby more English speaking staff would be great especially in the reception area

Cima's is supposed to be one of the "best" hospitals in Barcelona so this is why I decided to follow my pregnancy here. It has been one of the worst experience's of my life. From the moment you enter the reception staff are rude. I have seen more than 4 different doctors. Had zero follow up with appointments, I have missed very important tests because I wasn't told about them. Cima have zero customer care and service. They over book appointments and on average I was waiting more than 45 minutes to see the doctor. As a first time mum I thought I would have more support and guidance from a private health care insurance. I really don't recommend this hospital.

Natalia Saez, physio, not recommended, escape from her hands

The girls who are on duty tonight really have very bad attention, the emergencies of this hospital need a lot of training with the public... I hope they improve

(Translated by Google) Regrettable public service with rude people at reception. Terrible attention to online inquiries and lack of words on the part of your administrative staff. Almost impossible to answer the phone. Being a private hospital it leaves much to be desired. (Original) Lamentable servicio al público con gente maleducada en recepción. Pésima atención a consultas online y falta de palabra por parte de su personal administrativo. Casi imposible que te atiendan al teléfono. Por ser un hospital privado deja mucho que desear.

(Translated by Google) Little humanity, a Colombian doctor and a blonde nurse. Horrible both. And on top of that they gave me a diagnosis that was not (Original) Poca humanidad una doctora colombiana y una enfermera rubia. Horribles las dos. Y encima me dieron un diagnóstico que no era

(Translated by Google) It is a very modern hospital with facilities and services in the same line. I have been three times for a relative's operations and they have always treated us very well. Both the surgeon and the nurses looked very competent. The room was very spacious and comfortable, as if it were a luxury hotel. (Original) Es un hospital muy moderno y con unas instalaciones y servicios en la misma linea. He estado tres veces por operaciones de un familiar y siempre nos han atendido muy bien. Tanto la cirujana como las enfermeras se veían muy competentes. La habitación era muy amplia y confortable, como si de un hotel de lujo se tratase.

(Translated by Google) A good place to be patient !!! (Original) Un buen sitio para ser paciente!!!

Great hospital! Really a 5 star experience including rooms, service, cleanliness and organisation. Highly recommended for giving birth or other care.

(Translated by Google) Incomprehensible the disastrous management capacity of this hospital, and specifically the lack of professionalism of the Neurosurgeon Jesús Lafuente ... It will be good operating, but only that ... The rest of the post-operative protocol is blown directly ... He does not attend to the visitors, he leaves them lying around and does not warn that he is not coming ... You can not go so far ... Get down to earth, be a little humble ... and finish your work well by monitoring how God sends your patients ... And that they do not have to resort to third parties to find out whether or not they can return to work ... (Original) Incomprensible la nefasta capacidad de gestión de este hospital, y en concreto la poca profesionalidad del Neurocirujano Jesús Lafuente... Será bueno operando, pero sólo eso... El resto de protocolo post operatorio directamente se la sopla... No atiende a las visitas, las deja tiradas y ni avisa que no viene... No se puede ir tan de sobrado.. Baja a la tierra, se un poco humilde.... y remata bien tu trabajo haciendo un seguimiento cómo dios manda a tus pacientes... Y que no tengan que recurrir a terceros para saber si pueden o no volver a su trabajo...

(Translated by Google) I've been going for a year. The visiting time has never been met, in fact, the normal thing is 30 minutes late ... To make matters worse, the day I have an appointment at 8:00 they also visit me 20 minutes late, they change my consultation, of room, the screens of consultations did not work ... And the personnel of miss friendliness, everything in order. For the matter of communicating with them by phone, I better not even speak (Original) Llevo yendo desde hace un año. Nunca se ha cumplido la hora de visita, es más, lo normal son 30 minutos de retraso... Para más inri, el día que tengo hora a las 8:00 también me visitan con 20 minutos de retraso, me cambian de consulta, de sala, las pantallas de consultas no funcionaban... Y el personal de miss simpatía, todo en orden. Para el tema de comunicarte con ellos por teléfono mejor ni hablo

(Translated by Google) I would not recommend it, very tired, lazy and unmotivated nurses, poor attention, (partly because of young bosses who seem to lack real leadership and eager to climb). Internship staff (or it seems) . All very half done always. I haven't been there for years, and from what I see it hasn't changed at all. Some timely face lift when there are accumulated complaints. Opt for the Hospital Clínic if you can or if you have patience with the public waiting lists They have never failed me and the attention and facilities are 10. (Original) No la recomendaría, enfermeras muy cansadas, con desidia y desmotivadas, atención deficiente, (en parte a causa a de jefecillos/as jovencitos que parecen con falta de liderazgo real y muchas ganas de trepar).Personal de prácticas ( o da la sensación). Todo muy a medio hacer siempre. Hace años que no iba , y por lo que veo no ha cambiado en nada. Algún lavado de cara puntual cuando hay quejas acumuladas. Opta por el Hospital Clínic si puedes o tienes paciencia con las listas de espera de la pública Nunca me han fallado y la atención e instalaciones son de 10.

(Translated by Google) I did my internship there, I met great professionals who helped me a lot, and other undesirables who laughed at me because I was strabismus, they called me Chaky's girlfriend And other professionals who did not treat patients well have a great lack of humanity. The hospital is not to blame for the rabble it hires. (Original) Hice mis prácticas allí ,conocí a grandes profesionales que me ayudaron mucho , y otros indeseables que se reían de mi por que era estrábica , me llamaban la novia de Chaky Y otras profesionales que no trataban bien a los pacientes una falta de humanidad muy grande . El hospital no tiene la culpa de la gentuza que contrata .

My first and only experience with Sanitas and the Cima,´s hospital was nothing but really disappointed. On the day of the surgery, a member of the staff sent me to the wrong floor where I waited for 50mins and I was then late for my surgery. When I got discharged (the same day, it was a day-hospital), i did not got prescribed antibiotics for my OPEN wound and the instructions for the cleaning/healing process were absolutely not clear. Long story short- I had go back to emergency room after a week as I have been completed neglelected. A big shout out to the the nurses team though, especially Maria, who has taken care of me with patience, professionism and passion. i will always be grateful to them.

It cannot be normal for a private hospital to not have enough doctors in Emergency, that a patient has to wait for 2 hours to be attended. This is basic for any service industry.

The service got really bad, a few years ago it was ok, but now the waiting lists are huge, I do not see the point anymore in using this private insurance. The reception is so bad that they set an appointment with a doctor that couldn't even perform the surgery. A complete waste of time two times out of three. Still waiting for a call to set up surgery, at this speed I will use the public service. I do not trust Sanitas with my health any longer.

Fatal, first an eternity of waiting and then when you finally get through, the doctor says hello and bye, that is, literally, apart from that, you call the hospital there, they never answer if you have a problem and want a solution, they are conspicuous by their absence, you have to prostrate yourself. Let's see if at some point they deign to do it for real. This is terrible.

This complaint is addressed exclusively to Dr. Matias Maddio (anesthesiologist). From his accent and arrogance, I understand that he is Argentinian. I was hospitalized, and he came to my room to ask me control questions. When it was my turn to sign the consent form, I told him that my name was spelled wrong (I had put my second last name and not my first). He reluctantly came back with a sticker to correct it and told me (verbatim): "The name is fine, it's the same"; "If you don't want to, we won't operate on you, I don't care"; "I have more important patients than you." I hope that the hospital takes action regarding this person, since a patient about to undergo surgery cannot receive this treatment, and all patients are equally important.

(Translated by Google) I have had to wait more than two hours in the emergency room. After the wait, the care has really been disastrous. So much so, that I had to return to the emergency room to another hospital after three hours to really be treated. (Original) He tenido que esperar más de dos horas en urgencias. Después de la espera, la atención ha sido realmente desastrosa. Tanto así, que he tenido que regresar a urgencias a otro hospital al cabo de tres horas para que realmente me atendieran.

(Translated by Google) highly not recommended, I went for a visit where they prescribed a medication, the doctor today has passed 8 months and I still do not receive my medication because the doctor did not fill out my report, even though I call to try to solve it ... They tell me that they will solve it within 24 to 48 hours and the solution never comes, I don't know whether to change medical care (since this hospital is NOT FREE) or directly from hospital. don't worry, I'll get my medication through another medical center, thank you very much for NO CONCERN, regards! Is that the best answer you can think of? I will not waste a minute of my time saying obvious things, good luck with your management, you are such rascals that you have not even looked at the name, you have made a copy paste of the answer, I repeat good luck (Original) muy poco recomendable, fui por una visita de la cual me recetaron una medicación, el medico a día de hoy han pasado 8 meses y sigo sin recibir mi medicación porque el medico no relleno mi informe, por mas que llamo para intentar solucionarlo... me dicen que me lo solucionaran en el plazo de 24 a 48h y la solución nunca llega, no se si cambiar de asistencia medica (ya que este hospital NO ES GRATIS) o directamente de hospital.. no os preocupéis, ya conseguiré mi medicación a través de otro centro medico, muchas gracias por la NO PREOCUPACION, saludos! esa es la mejor respuesta que se os ocurre? no voy a perder ni un minuto de mi tiempo diciendo cosas obvias, buena suerte con vuestra gestión, sois tan sinvergüenzas que no habéis mirado ni siquiera el nombre, habéis hecho un copiar pegar de la respuesta, repito buena suerte

(Translated by Google) Tricky treatment Both a doctor (Pulmonology) and a nurse recriminate me that the first visit I had had with another doctor (pulmonology) and that I could have verified the doctor's name before going. It turns out that it is they who gave me the appointment at the same Hospital and made the mistake. Besides, little professionalism, visit lasts 1 min., And refers me to the doctor who visited me. For that, I lost 2 hours of work and one hour of travel. (Original) Trato penoso. Tanto doctora (Neumología) como enfermera me recriminan que la primera visita la había tenido con otra doctora (neumología) y que podía haber verificado el nombre del doctor antes de ir. Resulta que son ellos los que me dieron la cita en el mismo Hospital y cometieron el error. Aparte, poca profesionalidad, visita dura 1 min., y me remite a la doctora que me visito. Para eso, he perdido 2 horas de trabajo y una hora de trayecto.

(Translated by Google) Hospital of 10 I have no complaint, the only thing now is the waiting room method that does not call you you have to be attentive at all times of the screen, fix that (Original) Hospital de 10 no tengo queja, lo único ahora el método de la sala de espera que no te llama tienes que estar atento todo momento de la pantalla, arreglar eso

(Translated by Google) My experience with Sanitas and the Cima Hospital has always been excellent, I have been served by Drs. Very professional who have explained to me in detail both the tests, procedures and treatment to follow. Every time I can I recommend it with my acquaintances. (Original) Mi experiencia con Sanitas y en el Hospital Cima siempre ha sido excelente, me han atendido Dres. muy profesionales que me han explicado al detalle tanto las pruebas, procedimientos y tratamiento a seguir. Yo cada vez que puedo lo recomiendo con mis conocidos.

(Translated by Google) A disaster the medical picture (Original) Un desastre el cuadro médico

(Translated by Google) Shoulder operation "arthroscopy" at the moment say that you personal .. the professionals the attention everything has been wonderful the very good facilities, the excellent food and the fantastic treatment I recommend it 100% (Original) Operacion de hombro "artroscopia" de momento decir que le personal.. los profesionales la atención todo a sido maravilloso las instalaciones muy buenas ,la comida excelente y el trato fantástico lo recomiendo 100%

My wife was operated in this hospital. We only have positive remarks to make. They were efficient, welcoming and gave full respect, not only to the patient, but also to me, her accompanying companion. As soon as the operation was over, the surgeon called me to let me know how it had gone and when she would be back in her room. I was there waiting for her when she arrived. She was very impressed by the quality of care.

(Translated by Google) The hospital in general does not work well, the reception does not find out where the doctors are and they send you to waiting rooms that are not, getting you to miss the visit. On another occasion they did not do the arrival registration well and the doctor did not call me why he did not say that he had arrived to visit me. Dr. Jesús la Fuente neurosurgeon operated on me, well this man left after the operation without talking to me or my companion, to top it off the next day having been admitted, he did not come to discharge me from the hospital, having to wait for me until 8:30 in the afternoon for another neurosurgeon who was consulting in the other building. Besides, he does not show up for the consultations and leaves you lying in the waiting room without notifying all this, the hospital is not responsible for anything and there is no one to turn to so that he can take action with this man. I hope I never go through this hospital or this doctor again. (Original) El hospital en general no funciona bien, en recepción no se enteran de donde están los médicos y te mandan a salas de espera que no son, consiguiendo que se te pase la visita. En otra ocasión no hicieron bien el registro de llegada y el doctor no me llamaba por qué no le salia que había llegado para visitarme. Me opero el doctor Jesús la Fuente neurocirujano, bien este señor después de la operación se fue sin hablar con migo ni mi acompañante, para colmo al día siguiente habiéndome quedado ingresado tampoco vino a darme el alta del hospital teniendo que esperarme hasta las 8:30 de la tarde a qué viniera otro neurocirujano que estaba pasando consulta en el otro edificio. Aparte no se presenta a las consultas y te deja tirado en la sala de espera sin avisar a todo esto el hospital no se responsabiliza de nada y no hay nadie a quién acudir para que tome medidas con este señor. Espero no volver a pasar nunca por este hospital ni por este doctor.

(Translated by Google) Complaint to Dr. Jesus Lafuente for his lack of postoperative follow-up, in addition, he does not show up for the visits he has scheduled for follow-up and he does not notify. Finally we had to visit another neurosurgeon (by the way a good professional, Dr. Manzano). Otherwise correct hospital. (Original) Queja hacia Dr. Jesus Lafuente por su falta de seguimiento postoperatorio además, no se presenta a las visitas que tiene programadas para hacer seguimiento y tampoco avisa. Finalmente nos hemos tenido que visitar con otro neurocirujano (por cierto un buen profesional, Dr. Manzano). Por lo demás hospital correcto.

(Translated by Google) Lately all hospitals or any public establishment have established measures to avoid crowds of people and thus avoid the spread of covid. In this clinic, the electronic points to register your arrival have not worked for weeks and only the reception on the ground floor is enabled (previously there were several receptions per floor), which generates huge queues of people in a small place and in addition to passing through (It is the input and output of external queries). Does anyone understand? Shameful (Original) Últimamente todos los hospitales o cualquier establecimiento público han establecido medidas para evitar las aglomeraciones de gente y evitar así el contagio de covid. En esta clínica llevan ya semanas que no funcionan los puntos electrónicos para registrar tu llegada y sólo hay habilitada la recepción de la planta baja (antes había varias recepciones por planta), lo que genera colas inmensas de gente en un sitio reducido y además de paso (es la entrada y salida de consultas externas). Alguien lo entiende? Vergonzoso

(Translated by Google) If you want to be killed, go to the top hospital (Original) Si quieres que te maten vete a hospital cima

(Translated by Google) The management of patients in Radiology is a disaster. Whenever I go, I have to wait in the waiting room for a minimum of 30 minutes. This is especially worrisome in times of Covid with the risks of being with people in a closed space. (Original) La gestión de los pacientes en Radiología es un desastre. Siempre que voy tengo que esperar en la sala de espera un mínimo de 30 minutos. Esto es especialmente preocupante en tiempos de Covid con los riesgos que supone estar con gente en un espacio cerrado.

(Translated by Google) Bad site. When I came to Catalonia I was used to going to the best hospitals. Here comparing this "hospital" with the Barcelona Hospital de Assistencia Sanitaria is a laugh. They should hire competent people. (Original) Mal sitio. Cuando vine a Cataluña estaba acostumbrada a ir a los mejores hospitales. Aquí comparar este "hospital" con el hospital de Barcelona de Assistencia Sanitaria es una risa. Deberían contratar gente competente.

(Translated by Google) I gave birth to my baby 20 days ago on this site and the experience I had with all the staff was first class; It is the best paid money of my life. (Original) Di a luz a mi bebé hace 20 días en este sitio y la experiencia que tuve con todo el personal fue de primera; es el dinero mejor pagado de mi vida.

(Translated by Google) The clinic is very good, the bad thing is that the receptionists are very edgy, I am afraid to go ask for visits or ask them something, the doctors are very badly educated that at the moment I have nothing bad to say (Original) La clínica es muy buena lo malo esque las recepcionistas son muy bordes a mi me da miedo ir a pedirle visitas o preguntarles algo son muy mal educadas los médicos que de momento no tengo nada malo que decir

Quiero expresar mi agradecimiento y reconocimiento a los empleados que que el pasado día 4 de marzo por la mañana estaban en la recepcion de radiodiagnóstico, pues ante mi desperación porque me habían sustraído la cartera y me encontraba sin documentación ni dinero, no tan solo tuvieron palabras de amabilidad, sino que me ofrecieron prestarme dinero o entregarme un billete de autobús, para que pudiera trasladarme a mi domicilio. Un gesto que les honra no solo a ellos, si no también a la sociedad que representan pues no solo saben seleccionar al personal por sus conocimientos profesionales sino también por su calidad humana

Llamo durante 2 horas para avisar que llego 30 min tarde y para ver si me podrán atender o si tengo que pedir otra cita, pero nadie coge el teléfono. Voy y la nutricionista Sara no me quiso atender. Bravo 👏🏻 🤡🤡🤡

(Translated by Google) They have treated me super well, excellent treatment. The installations are very good. (Original) Me han atendido súper bien, excelente trato. Las instalaciones son muy buenas.

(Translated by Google) Because they give hours at 8:00 in the morning and they never comply. If I have any visit at 08:00, the doctor, radiologist ... He cannot arrive at 8:15 ... He has to arrive at 7:55 to be able to comply with the schedule. It is not a specific thing, it always happens to me the same. I am at my time. We all have things to do, please either give an hour starting at 8:30 or don't make people wait so long (Original) Porque dan horas a las 8:00 de la mañana y nunca cumplen. Si tengo visita de lo que sea a las 08:00, el médico, radiólogo... No puede llegar a las 8:15.... Tiene que llegar a las 7:55 para poder cumplir el horario. No es una cosa puntual, siempre me pasa igual. Yo estoy a mi hora. Todos tenemos cosas que hacer, por favor o dan hora a partir de las 8:30 o no hagan esperar tanto a la gente

Pagando más de 80 euros por mutua privada al mes para que espero en urgencia más de 2 h sin ni te llaman.. da ganas cambiar a otra mutua. Y la recepción que te dice que ni es tan urgente tu problema. Ojalá salir de aquí cuanto antes.

(Translated by Google) It is a very well organized clinic. In addition to its excellent infrastructure, I highlight the friendly and professional attention of its medical, health, laboratory and radiodiagnosis personnel. (Original) Es una clínica muy bien organizada. Además de su excelente infraestructura, destaco la amable y profesional atención de su personal médico, sanitario, laboratorio y radiodiagnóstico.

We had our baby here, and despite the birth going superwell, thanks to our amazing ginecologist Aneta and the maternity nurses, the days after were terrible in big part because of how rude and unattentive some of the personnel (particularly the 'enfermeras de planta') was. I recommend going to a public hospital for that instead.

I went here to the Podologe and was very satisfied. I received an appointment very quick via the app and the service was very fast and good! I’m very satisfied and will come back here for my next treatment

Very poor customer attention and bad staff. The hospital it's cahotic and poorly organized, waist time waiting at a reception when is no needed as ggey are not able to display clear information! Is not worth your money, book in any other sanitas center or hospital.

The people in the reception esp. the ones in the gynecology unit are unnecessarily rude. We don’t pay to get such bad behavior.

I'm so tired of Sanitas service in general. It's already a long wait (weeks in my case) until the appointment date and there's a more than 30 mins delay in the waiting room. I left without being attended due to my agenda. It's really unfortunate. I wasted my time, effort and money for nothing! I've been paying monthly since the beginning of year but so far they have not helped me with any of my health problems. The workers do what they can for you, but the problem is the system. It's time consuming and not efficient. I thought it's more efficient than CAP but it's definitely not in my opinion.

I’m leaving one star because I can’t put 0, what a joke of a service, specially thinking it is a private organization. Been waiting over 3 hours to get service in urgencies in a room that at all times had less than 20 people, where new ones would come and get attention before me. I was in a bike accident with clearly visible injuries seen yet everyone else was given priority. You will have more luck with catsalut. In lack of better words, ridiculous

Wait for more than a hour to be attended!!! No respect. Still not clear if they understand the meaning of “agenda”. My wife is pregnant and they made her wait for more than a hour without ANY information. After I spoke with them, they already new of the delay but see normal make a pregnant woman wait without information. Quick remind: this suppose to be a private hospital where we pay to receive a food service.

IMPOSSIBLE to make an appointment for a third trimester pregnancy scan - this is a Sanitas issue as well as CIMA. Our gynaecologist Dr Bianchi SPECIFIED which days this needs to take place - we have tried for a week now to make an appointment (I even personally went to the reception at gynaecology CIMA - unhelpful not-bothered attitude receptionist) and tried every number possible - NADA!! I have just called CIMA yet again, only to be told they cannot even give me the number for reception gynaecology - um, what??? With this kind of service I am terrified of having my baby here. Unfortunately cannot change Sanitas, yet, but changing from hospital CIMA I think is necessary.

Although the service is friendly and the professionals do their job well. The operation, medical service and waiting times are criminal. You can have a problem and die in the months of waiting they give you. If you have something serious or in a hurry, go to another hospital.

Last April 5, 2024, I was operated on for gallstones. I have only words of thanks. Everyone who served me did so in the most professional and humane way possible. Thanks to the nurses, the operating room staff, those on the 6th floor and of course to Dr. Alicia Jiménez Mariscal who did an excellent job Thanks, thank you very much! keep going

It is impossible to contact by phone. It is a shame

I went for a visit with Neurology, Dr. Úrsula Bojaryn treated me wonderfully, very punctual and very professional. Also highlight the entire reception service, very attentive and friendly. I definitely recommend it. I am very happy.

We had to come urgently due to my husband's heart failure. They attended to us immediately. We had to wait, the logical amount of time, until the cardiologist, Dr. Cánepa, gave us perfect information about the situation. For a week now we have been in the hospital, with the follow-up of the cardiologist Dr. Concepción, an excellent professional, who visits the patient every morning and informs them of the results and steps to follow. We highlight the attention of all the nurses and especially Maite (4th floor) and her kindness. We feel very safe in the clinic.

Great professionals in every sense. My mother was admitted urgently for outpatient surgery and from the first moment she was treated wonderfully and mainly with great human warmth. I have no words to thank how well all the staff on the third floor of the hospital have treated her: assistants, nurses, cleaners and her doctor. They have taken loving care of her and have been understanding of her particular situation. They are great professionals who go above and beyond by also seeing the person they are treating. Thank you. Pilar and Magda

Very professional

(Translated by Google) Terrible, every time I come they change the system to access appointments. Today 01/19 at 10:50 am the state of the queue was disappointing, there was no separation and they had us all huddled at the entrance. Supposedly by the application you could check in and no! There was only a lady at the entrance who told you that if you had not received a message then you had nothing to queue, a kilometer queue, it is a hospital they have to be more careful and avoid these collapses at the entrance. It almost seems like public health. (Original) Pésimo, cada vez que vengo cambian el sistema para acceder a las citas. Hoy día 19/01 a las 10:50 el estado de la cola era decepcionante, no había separación y nos tenían a todos apiñados a la entrada. Supuestamente por la aplicación podías hacer check in y no! solo había una señora en la entrada que te decía que si no te había llegado un mensaje pues nada tenías que hacer cola, una cola kilométrica, es un hospital tienen que tener más cuidado y evitar estos colapsos en la entrada. Ya casi parece la sanidad pública.

(Translated by Google) Today my son was born 2 months ago in this hospital, the truth is that simply because of the human team I recommend it, both the midwives, in our case it was Soraya who would have to put a statue at the entrance, like Berta who did not She could have been in labor but it was almost like a guardian angel for my wife, like the entire newborn team. I will never have enough words to thank you for how well you treated us. (Original) Hoy hace 2 meses que nació mi hijo en este hospital, la verdad es que simplemente por el equipo humano lo recomiendo, tanto las comadronas, en nuestro caso fue Soraya a la cual le tendrían que poner una estatua en la entrada, como Berta que no pudo estar en el parto pero fue casi como un ángel de la guarda para mi mujer, como todo el equipo de neonatos. Nunca tendré suficientes palabras para agradecer lo bien que nos trataron.

(Translated by Google) Overall it looks really good. If you do not go by public transport you have to park in a parking lot next to the quite expensive. The bar and restaurant on the main floor is also very expensive (general of Barcelona) where it does something fresh. The doctor who treated us could be better, but that's why I can't judge the whole hospital. (Original) En general fa molt bona pinta el lloc. Si no vas amb transport públic et cal aparcar en un pàrquing situat al costat força car. El bar restaurant de la planta principal és també molt car (general de Barcelona) on hi fa algo de fresca. El doctor que ens ha atès podia ser algo millor, però per això no puc jutjar a tot l'hospital.

(Translated by Google) Well located. With parking. Good attention (Original) Bien situado. Con parking. Buena atención

(Translated by Google) They answer me 3 years later ... Maybe that's the first problem ... (Original) Me responden 3 años después... Quizás ese sea el primer problema...

(Translated by Google) This hospital is super good, my father is admitted and the nurses on the 4th floor are super nice. And all the staff. (Original) Este hospital está súper bien, mi padre está ingresado y las enfermeras de la 4 planta son super simpáticas. Y todo el personal.

(Translated by Google) I have always been very well attended on visits and when I was there. Very professional and very attentive, kind and friendly nurses (Original) Siempre he sido muy bien atendida en las visitas y cuando estuve i gresada. Muy profesionales y unas enfermeras muy atentas, amables y simpaticas

(Translated by Google) I went to the Emergency Department of the Cima Hospital in Paseo Manuel Girona at 14:40 on Sunday, 06/21/2020 with a general itching and unbearable itching. In just 10 minutes of waiting the Nurses passed me to a box to take the constants and update my history data. 15 minutes later, Dr. Xavier Rojas attended me for a comprehensive and general examination. Made a diagnosis. He made me administer medication immediately. He prescribed further treatment and scheduled personalized follow-up. I left the hospital at 4:00 p.m. Now without discomfort and having felt excellently treated by both Doctor Rojas and the entire team. I have been with Sanitas for many years and my satisfaction is increasing. (Original) Acudí a Urgencias del Hospital Cima en Paseo Manuel Girona a las 14:40 del domingo día 21/06/2020 con un prurito generalizado y picores insoportables. En apenas 10 minutos de espera las Enfermeras me pasaron a un box para tomarme las constantes y actualizar los datos de mi historial. 15 minutos después me atendió el doctor Xavier Rojas para una exploración exhaustiva y general. Realizó diagnóstico. Me hizo administrar medicación de inmediato. Pautó tratamiento posterior y programó el seguimiento personalizado. Salí del hospital a las 16 h. ya sin molestias y habiéndome sentido excelentemente tratado tanto por el Doctor Rojas como por el equipo al completo. Llevo muchos años con Sanitas y mi satisfacción es cada vez mayor.

(Translated by Google) Terrible treatment in reception and in the attention of analytical tests and diagnoses ... the worst of the worst within the private. Adeslas would have to look better at those who hire, it seems that they only take people around and lazy ... I never come back, not even for free. (Original) Pésimo trato en recepción y en la atención de pruebas analíticas y diagnósticos...lo peor de lo peor dentro de lo privado. Adeslas tendría que mirar mejor a quienes contratan, parece ser que solo cojan a gente bordes y vagos...no vuelvo nunca más ni gratis.

(Translated by Google) I have been going to the top hospital for a year. I love it. So modern and the doctors are super friendly and professional. I especially love Gynecology doctor Ms. Sun LIN. Without a doubt the best doctor in all my life! Thank you Sanitas for taking care of me (Original) Desde hace un año voy al hospital cima.me encanta.tan moderno y los médicos súper amables y profesionales. Sobre todo me encanta el médico de Ginecología Sra. Sun LIN . Sin duda el mejor médico en todo mi vida! Mil Gracias Sanitas por cuidarme

(Translated by Google) I'm talking to ask for an appointment suddenly the phone hangs up, I insist and it seems that the phone is off-hook, nobody takes the call, it is the first time I was going to ask for a service. (Original) estoy hablando para pedir una cita de repente me cuelgan el teléfono, insisto y parece que el teléfono esta descolgado , nadie coje la llamada, es la primera vez que iba a pedir un servicio.

(Translated by Google) The attention of Dr. Luis Aguilar very good, I put three stars because of the cold in the waiting rooms. Waiting room D 18 degrees in the middle of November ... all patients wearing a coat ... (Original) La atención del dr Luis Aguilar muy buena, pongo tres estrellas por el frío que hace en las salas de espera. Sala de espera D 18 grados en pleno noviembre...todos los pacientes con abrigo puesto...

(Translated by Google) They have always treated me well (Original) A mi siempre me han tratado bien

(Translated by Google) My daughter was born in this hospital and we have gone to emergencies a couple of times, in addition to regular consultations and always excellent service by all the staff. Very clean as it should be, also the restaurant has very good service and good quality in what they offer (Original) Mi hija nació en este hospital y hemos ido un par de veces a emergencias, además de las consultas periódicas y el servicio siempre excelente por parte de todo el personal. Muy limpio como debe ser, además el restaurante tiene muy buena atención y buena calidad en lo que ofrecen

(Translated by Google) After coming from another hospital diagnosed with gastroenteritis, I decided to seek a second opinion, as it had a lot of abdominal pain. The Emergency Doctor decided to perform a TAC with the diagnosis of acute appendicitis. The team of surgery, emergency and plant a 10. Thanks to them I'm already home without pain and operated. Thank you so much (Original) Després de venir d'un altre hospital diagnosticada d'una gastroenteritis, vaig decidir buscar una segona opinió, ja que tenia molt de dolor abdominal. La doctora d'Urgències va decidir fer un TAC amb el diagnòstic d'una apendicitis aguda. L'equip de cirugia, de urgències i de planta un 10. Gràcies a ells estic ja a casa sense dolor i operdada. Moltes gràcies

My experience at this facility was fantastic. I was beyond impressed with how friendly and helpful the staff were, in particular, the male Nigerian nurse in radiology (thank you). I received better treatment from the staff here than I have received anywhere else in Cataluña so again, thank you!

Despite all the 1 star reviews here, I haven't had any serious wrong experiences. The mobile app is very well integrated with the hospital so that when you arrive you do not have to go to any front desk and wait for ages, but sit down right away and get notified via screens. Staff is patient (at least they were always with me) and with good mood which is a nice change from typical Spanish clerical workers in hospitals who behave as if they should educate patients rather than treat them. Health care has always been matching my expectations, and I had different types of treatments here. I can only find as problematic the fact the self service machines do not work often, but I personally don't care as I use the phone app.

Sanitas insurance provides great service with smart apps, modern equipment, good customer service centre ...

They called me to set up visits to do standard pre-surgery tests. When they called I was in the street coming back from the supermarket with groceries. I explained this to the woman who called and asked her to call me back in a few minutes. She acted indignant that I would ask her to call me back. She eventually said she would. Never heard from CIMA again. I'm doing the tests in another center. You have to wonder if anyone in authority at the hospital ever looks at the reviews. Service complaints are included in almost every review - including the positive ones.

Amazing stuff but terrible information systems. I checked in through the app, got confirmation via sms and then waited more than 1 hour with my baby without the doctor calling us. After staying in another queue to reception I was told that there was an issue with their platform and my check-in did not come through, so I had to do another check-in and wait one more time. Being a father that came to a pediatrician for a quick check-up, it was terrible experience.

Very bad experience as an international patient. Not a single person spoke in English or even made an effort to help in English. Overall had an horrible experience since I couldn't speak Spanish.

The receptionist girl of radiography is so unkind and rude. Furthermore I had to wait so long time although I had reserved. It was terrible experience.

Really was shocked at how rude everyone was there. It’s almost like you’re a burden for wanting help. A true shame for a healthcare system to be like this.

(Translated by Google) Today, after 50 years of life, I have undergone surgery for the first time at the Cima Clinic. I wanted to publicly thank the entire professional team that has assisted me, making me feel confident at all times and completely eliminating with their humane treatment all the respect that I had for never having been in an operating room. I'm sure I'll leave someone and it tastes bad but there it goes ... We started by what they accompanied me during the process, respectful timings in a spectacular way: Dr. Pinzon, Dr. Cuello, Dr. Cedo, some cracks. Human, close and very professional. And I don't want to forget Laia, the nurse who attended me this morning at the entrance of my surgery, answering my many questions with great patience and clarity, Eli, the nurse who accompanied me in the operating room and all those from those who have helped me today of which unfortunately I do not remember their name. If I already admired your profession, now that admiration has tripled. You are real stars !!! Thank you very much for everything. And you too ... (Original) Hoy, despues de 50 años de vida he pasado por primera vez por el quirófano en la Clínica Cima. Quería agradecer publicamente a todo el equipo profesional que me ha atendido haciendome en todo momento estar confiado y eliminando por completo con su trato humano todo el respeto que tenía por el hecho de no haber estado nunca en un quirófano. seguro que me dejare a alguien y me sabe mal pero ahi va... Emprezamos por lo que me acompañaron durante el proceso respetanto timings de forma espectacular: Dr. Pinzon, Dr. Cuello, Dra. Cedo, unos cracks. Humanos, cercanos y muy profesionales. Y no quiero olvidareme de Laia, la enfermera que me ha atendido esta mañana a la entrada de mi paso por cirugia contestando con enorme paciencia y claridad mis multiples preguntas, de Eli, la enfermera que me ha acompañado en el quirofano y de todos aquellos de los que me han ayudado hoy de los cuales lamentablemente no me acuero de su nombre. Si ya admiraba vuestra profesion, ahora esa admiración se ha triplicado. Sois unos autenticos cracks!!! Muchisimas gracias por todo. Y a tu també...

(Translated by Google) Hello, it has been very good for me, they responded the first time. That is, if I checked the specific option I needed and they informed me of everything. Maybe you have to know the extension in advance (Original) Hola, a mi me ha ido muy bien, respondieron a la primera. Eso si marqué la opción específica que necesitaba y me informaron de todo. Tal vez hay que saber con anticipación la extensión

(Translated by Google) A disobedience, there is no way to contact and they agreed to send me an email with a test that I did last year and they do not pass it to me. It is from the Documentation Department. I will never return. (Original) Un desproposito, no hay forma de contactar y quedaron en envierme un correo con una prueba que me hice el año pasado y no me la pasan. Es del Dpto. de Documentacion. No pienso volver nunca mas.

(Translated by Google) very happy with the care I received at the hospital (Original) muy contento con la atención que he recibido en el hospital

(Translated by Google) Great professionals, good treatment (Original) Grans professionals, bon tracte

(Translated by Google) It is unfortunate that these days you have to go 3 days after a test to find the results. With all the technology at hand and they can't send it to you ... Regrettable (Original) Es lamentable que en los tiempos en los que corren tengas que ir 3 días después de una prueba a buscar los resultados. Con toda la tecnología al alcance y no te lo pueden enviar.... Lamentable

(Translated by Google) Hours of waiting in a room with excessive temperature and the maddening noise of a fan that apparently does not dedicate maintenance. The parking lot is a robbery and the restaurant lousy. A keyboard for access to one of the rooms removed, God knows how long and the cables in view with the danger that this entails. It is not an acceptable hospital. (Original) Horas de espera en una sala con temperatura excesiva y un ruido enloquecedor de un ventilador al que al parecer no dedican mantenimiento. El parking es un robo y el restaurante pésimo. Un teclado de acceso a una de las salas extraido dios sabe desde cuando y los cables a la vista con el peligro que eso conlleva. No es un hospital aceptable.

(Translated by Google) They do not know how to treat and diagnose. A purely commercial hospital. In this hospital they don't know how to treat, the medicine is at a very low level, there are no doctors. They do not know how to make a correct diagnosis. (Original) No saben cómo tratar y diagnosticar. Un hospital puramente comercial. En este hospital no saben cómo tratar, la medicina está en un nivel muy bajo, no hay médicos. No saben cómo hacer un diagnóstico correcto.

(Translated by Google) If you are considering becoming a Sanitas customer, I recommend that you do not (Original) Si esteu valorant fer-vos clients de Sanitas us recomano no fer.ho

(Translated by Google) A Saturday in the emergency room. They took care of me fantastically and quickly. (Original) Un sábado de urgencias. Me atendieron fantásticamente y rapido.

(Translated by Google) I had an accident in which I had a partial tear of the ligament and this hospital took more than 10 days to give me a useful answer, in the end I had to contact a distant relative to be able to determine what I had to do. (Original) Tuve un accidente en el que tuve una rotura parcial del ligamento y este hospital tardo mas de 10 dias en darme una respuesta útil, al final tuve que contactar con un familiar lejano para poder determinar que tenia que hacer.

(Translated by Google) The treatment, attention, and predisposition on the part of the people at the reception is even unpleasant, a lot of people who give the feeling that they are doing you a favor. The signs inside all the facilities are chaotic and Kafkaesque, as are the parking lots and lifts. How is it possible that in the 21st century with so many subscriber cards and so many apps they ask you for the WHEEL ON PAPER for an X-ray? Then they say about the lack of computerization of other sectors, but gentlemen, you are a private company with public problems. The positive part is the doctors, both the pulmonologist and the ENT, great professionals with good communication and kindness. (Original) El trato, atención, y predisposición por parte de las personas de recepción es hasta desagradable, un montón de gente que da la sensación de que te hacen un favor. Las indicaciones dentro de todas las instalaciones son caóticas y kafkianas al igual que el parking y los ascensores. ¿Como es posible que en el siglo XXI con tanta tarjeta de abonado y tanta app te pidan el VOLANTE EN PAPEL para una radiografía? Luego dicen de la falta de informatización de otros sectores, pero señores ustedes son una empresa privada con males de la pública. La parte positiva son los médicos, tanto el neumólogo como el otorrino estupendos profesionales con buena comunicación y amabilidad.

(Translated by Google) I've been trying to contact all day,. Impossible !!. (Original) Llevo intentando contactar durante todo el día,.imposible !!.

(Translated by Google) Doctors who spend the entire consultation in front of the computer and who in between reach a hand to diagnose a disease, incidentally prescribe treatments and do not write reports (which the insurer will ask you later to authorize the treatments and now you must be the one who goes behind begging such doctors for the reports). THE DRAFTING OF REPORTS IS THE OBLIGATION OF THE PHYSICIANS AND PART OF THEIR WORK. Inefficient, inhuman and discriminatory. Your health is the least important to them. (Original) Médicos que se pasan toda la consulta frente al ordenador y que de medio acercan una mano para diagnosticar una enfermedad, de paso recetan tratamientos y no redactan informes (los cuales la aseguradora te pedirá después para autorizar los tratamientos y ahora debes ser tú quien vaya detrás rogandole a los tales médicos por los informes). LA REDACCION DE INFORMES ES OBLIGACION DE LOS MEDICOS Y PARTE DE SU TRABAJO. Ineficiente, inhumano y discriminatorio. Tu salud es lo que menos les importa.

(Translated by Google) Good customer service 👍🏻 (Original) Buena atención al cliente 👍🏻

(Translated by Google) I have a very negative opinion regarding access to the hospital from the car park itself. There are two small elevators and, with the limitations of the covid era, you can’t share a soooo small space like this. Besides, one of the elevators doesn't work. I was accompanying my mother, who had hip surgery. When we arrived at the reception of the consultation they complained about the delay, which in this case is due to the center itself. (Original) Tinc una opinió molt negativa en relació a l'accés a l'hospital des del propi aparcament. Hi ha dos petits ascensors i, amb les limitacions de la era covid, no es pot compartir un espai taaaan reduït com aquest. A banda, un dels ascensors no funciona. Acompanyava a la meva mare, operada del maluc. Quan hem arribat a la recepció de la consulta s'han queixat de la tardança, que en aquest cas és causa del propi centre.

(Translated by Google) Currently it is PESIMA, today I have about 50 phone calls to speak with endoscopy, yesterday as many dozens of times, and it is urgent, there is no way to contact by phone in any way and I have a test tomorrow. THIS WAS MY OPINION BEFORE Excellent, my referral hospital. I have been admitted several times for coronary issues and the care has been perfect in all the sections where I have been. In endoscopies, in emergencies, in external visits, in radiology, in ICU. I totally recommend it. (Original) Actualmente es PESIMA, llevo hoy como 50 llamadas de teléfono para hablar con endoscopia, ayer otras tantas decenas de veces, y es urgente, no hay forma de contactar por telefono de ninguna manera y tengo una prueba mañana. ESTA ERA MI OPINIÓN ANTES Excelente, mi hospital de referencia. He estado ingresada varias veces por temas coronarios y la atención ha sido perfecta en todas las secciones donde he estado. En endoscopias, en urgencias, en visitas externas, en radiologia, en Uci. Lo recomiendo totalmente.

(Translated by Google) Coordination, organization and attention to minus 0. (Original) Coordinació, organització i atenció a menys 0.

(Translated by Google) Horrible this clinic should be closed, nefarious staff deleted me from Sanitas thanks to Cima. (Original) Horrible esta clínica debería de estar cerrada, personal nefasto me borre de Sanitas gracias a Cima.

(Translated by Google) Of the best clinics, but in external consultations there is not very good organization and there was too much crowding of people. (Original) De la mejores clínicas, pero en consultas externas no hay muy buena organización y había demasiado aglomeración de gente.

Great lab, trained and competent embryologists!

(Translated by Google) I am very happy with the service. (Original) Yo estoy muy contenta con el servicio.

2,5 horas esperando en urgencias. Me largo. Ya no aguanto más el dolor. ¿Para esto pago el seguro privado de Sanitas? Y esto que no había prácticamente gente en la sala de espera. Estamos a sábado a las 2:00 de la tarde…

Good hospital

I visited recently and was really impressed with the speed of my appointment and the professional and thorough care I received by an English speaking doctor. Highly recommended.

(Translated by Google) Yesterday I was in the emergency room, and just as we like to say bad things, the only thing I can say about my experience yesterday is 10. I am very professional, but above all, very human. From the person who attended me in admissions, to the doctor who was there for me and kept me informed at all times, through the team of nurses, who also treated me excellently. When things are done badly, it is said, but it is very difficult to put an opinion when things are going well, because people take for granted that this is the way it should be, but it is not like that, we have to thank and highlight the good things just as we do. with the bad ones. Thanks for everything (Original) Ayer estuve en urgencias, y así como nos gusta decir las cosas malas, lo único que puedo decir de mi experiencia ayer es de 10. Trato muy profesional, pero sobre todo, muy humano. Desde la persona que me atendió en admisiones, hasta el doctor que estuvo por mí y me fue informando en todo momento, pasando por el equipo de enfermeras, que también me trataron de forma excelente. Cuando las cosas se hacen mal, se dice, pero cuesta mucho poner una opinión cuando las cosas van bien, porque la gente da por hecho que así debe ser, pero no es así, hay que agradecer y resaltar las cosas buenas igual que lo hacemos con las malas. Gracias por todo

Ingrese a urgencias domingo por la medianoche. La admisión fue rápida y amable, el trato por parte de una de las enfermeras que me atendió perfecto, pero el trato por parte de la Dra totalmente negativo y más de dos horas de espera, cuando en sala de urgencias no se veía a nadie más ingresado. No recomiendo

(Translated by Google) For what I have made it serve. Without Problem very good service in all aspects. Good organization, friendly people and cleanliness. The doctors that I had in the same line. I hope they continue like this (Original) Por lo que yo lo he hecho servir. Sin Problema muy buen servicio en todos los aspectos. Buena organización gente amable y limpieza. Los médicos que yo tuve en la misma línea. Espero sigan así

(Translated by Google) At home we are happy with Cima, from the Covid emergencies a little bad, the best of emergencies for me and my family are the orderlies, always smiling and treating you very well, nurses ... regular and the worst specialty trauma, they do an X-ray And they tell you that it is nothing, the last time since the pain in my knees did not stop I went to visit Doctor Altisench and he told me that with an x-ray it does not look good, he did other tests and two weeks later, the meniscus operation and that that for the trauma doctor she was a hypochondriac, now I go to other hospitals for traumatology because they treat you better and you leave with a diagnosis, for the rest, internal medicine or other specialties a 10, you will have to do courses for nurses as well as for traumatologists, well trauma it is not me alone that I have gone to the emergency room if not more relatives and they always had nothing (Original) En casa estamos contentos con Cima, desde el Covid urgencias un poco mal, lo mejor de urgencias para mi y mi familia son los camilleros, siempre sonriendo y tratandote muy bien, enfermeras... regular y la peor especialidad trauma, te hacen una radiografia y te dicen que no es nada, ka última vez como no me paraba el dolor de rodillas fui de visita al Doctor Altisench y me dijo que con una radiografia no se ve bien, me hizo otras pruebas y a las dos semanas operación del Menisco y eso que para el doctor de trauma era una hipocondriaca, ahora voy a otros hospitales para traumatologia pues te tratan mejor y sales con diagnóstico, para lo demás, medicina interna u otras especialidades un 10, tendréis que hacer cursillos para enfermeras como para traumatologos, pues de trauma no soy yo sola que he ido de urgencias si no más familiares y siempre no tenían nada

Great doctor. The waiting rooms could be much better signed.

The hospital is very clean, the staff are helpful and nice, and the doctors are very friendly. That being said, I wish the hospital was easier to navigate.

Unfriendly and incompetent. Waited two months for an appointment for them to tell us we confused something. Worst hospital ever don’t go there.

My wife followed her first pregnancy with Dra Ilaria Bianchi for the first 32 weeks and Dra Cristina Gomez in last few weeks who helped us with the delivery of our baby at Hospital Cima. Both Doctors are really superb, very calm and knowledgeable. My wife and I absolutely recommend both Doctors.

Staff is very attentive, fast and pleasant, a lot of smiles and also very kind (dermatologìa, cabinet 10)

I have had only good experiences so far. From the entrance until leaving the hospital we were always on good hands. The receptionists were always kind and nice, and always helpful to us, and the doctors always treated us respectful and with kindness.

It's funny that many of the reviews here are about the hospital - and this is restaurant site. We have been here several times and no major problems.

First time today, I just moved to Barcelona and I don’t speak much spanish. I booked my visit through the Sanitas app and when I arrived at the hospital I did a quick check in with it as well then I waited to be called. The doctor (Pia Marengo) was really nice and professional, spoke perfect English. I managed to get another appointment with her through the app and an ecography + blood analysis through the receptionist that was really kind despite my broken spanish. I recommend!

Only in Spain you have to wait for 2 hours at the EMERGENCY in a private hospital. I even had an appointment with the doctor, but they cancelled without any notification. I’ve been having the medical insurance at Sanitas for 4 years, but I won’t renew it. Awful service.

I went in twice for minor emergencies. Nothing serious. Both times I was quickly looked after by the hospital staff. The recommended treatments worked well.

I had a MRI Scan last week and the services are professional. I appreciated the staff had tried hard to communicate with me in English.

Horrible horrible hospital, avoid at all costs if you want your health problems to be taken seriously. It took over 8 months to get a proper appointment and then I need another appointment to get my wisdom tooth taken? Its been almost a year since I went there the first time and my wisdom tooth has still not been taken out, we had to call and complain over 20 times and everytime it seems that we had to explain our situation again and again. Useless customerservice aswell from sanitas

I have had only spectacualr experiences at CIMA . The staff goes out of their way to speak English and my internist Dr GALVEZ BOBADILLA has gone over all my health needs with great detail and care. Every procedure I have had done at CIMA as been smooth and effortless. I never had this much great care in the U. S.

Excellent service from last night's shift, everyone very attentive and helpful. Both doctors and nurses... for my first time in the emergency room, I was more than served by the treatment of the staff.