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Unfriendly and arrogant employees. They should think hard about their ways. Never again!

(Translated by Google) The lady is so "kind" that she knows how to make customers escape in 2 seconds and never return them. (Original) La signora e’ cosi “gentile” che sa come far scappare i clienti in 2 secondi e non farli tornare mai piu’.

I have now switched to IQOS for more than four years and today I purchased two of the new devices. I was pleasantly surprised because the guy who followed me even remembered me connecting to my first device. Always very competent and kind, they make you feel at home 😍

Perfect

I purchased 2 Veev devices and I must say that they are not the classic puffs, they are more technological and the taste is more intense. Kind staff

Educated and prepared girls and above all predisposed to listening and to the customer's requests. Super top!

I went to this store to purchase the Iluma model with a discount code (Fortunately we were served by a very kind and patient sales assistant) but the initial episode with the sales assistant was terrible: - a discount code which is valid in all cities but according to her it could not be applied - told us to move to give space to his customers by "gesturing" rather than asking politely - after the purchase we heard her scold her colleague. These are the cases where I am increasingly convinced of purchasing online.

(Translated by Google) Staff friendly and attentive to customer needs (Original) Personale cordiale e attento alle esigenze dei clienti

(Translated by Google) Extreme kindness, availability and professionalism. (Original) Estrema gentilezza, disponibilità e professionalità.

(Translated by Google) Very professional explanatory staff and ready for any kind of question, the only small flaw, the registration takes a long time due to the software. (Original) Personale molto professionale esplicativo e pronto ad ogni tipo di domanda, l'unica piccola pecca, la registrazione dura parecchio per colpa del software.

(Translated by Google) The manager better change jobs! Sour and rude..... low levels! I won't go back there again (Original) La responsabile è meglio se cambia lavoro! Acida e maleducata..... livelli bassi! Non ci tornerò piu

(Translated by Google) Very kind staff very prepared and quick with excellent advice .thank you (Original) Personale gentilissimo molto preparato e rapido con ottimi consigli .grazie

Personale fantastico, sempre cordiali, simpatici e molto disponibili🥰

Personale altamente qualificato, gentilezza, cortesia e professionalità!!!!!!

(Translated by Google) Congratulations, friendly and qualified staff (Original) Complimenti, personale cordiale e qualificato

Terrible experience, today 07/13/2023 around 6pm, I went to the Iqos store in Bari in via Sparano, I was "welcomed" in a rude way by a sales assistant, who tried to show me an Iqos device present on the site at €49 (€39 by applying a discount code) to the modest sum of €89 (€79 by applying the discount), perhaps believing me to be naive. Needless to say, I purchased the device at the price on the site from another retailer... Very bad.

I entered the shop and found a lot of helpfulness and kindness, excellent competence, they solved my problem in the blink of an eye. They made my brother who doesn't smoke want to try the device!

I went to them for assistance with my device and my experience was terrible. They insinuated that my nib had fallen into the water when it hadn't, and that I necessarily had to buy a new one otherwise they couldn't help me. The lady worse than the yogurt that expired a few days ago.... VERY SOUR I will never go there again I advise you against it!!! In another center they replaced it for me without problems as my device was still under warranty.