1/5 J L. 2 years ago on Google
Make
a
reservation,
or
else
you
will
be
moved
to
the
driveway!
I
came
alone
without
a
reservation
to
a
place
that
I
had
eaten
at
having
loved
the
truffle
pizza.
I
was
given
a
table
after
waiting
in
the
middle
of
the
patio.
I
was
served
wine
while
awaiting
my
pizza.
I
witnessed
several
other
families
be
given
tables
who
didn't
have
a
reservation.
Suddenly,
without
being
asked,
I
was
told
to
help
the
waiter
to
pick
up
my
table
and
move
it
to
the
driveway.
This
took
place
after
a
lady
who
had
a
reservation
complained
vigorously
about
her
reservation
not
being
honored.
Stunned
and
not
having
any
idea
what
was
going
on
(I
didn't
make
a
connection
to
the
complaining
customer),
I
went
along
with
it.
Soon,
another
table
was
put
in
my
former
place
and
the
frustrated
lady
and
her
parents
were
seated
and
served
there.
Despite
the
humiliation,
I
determined
to
eat
my
pizza
and
not
complain.
Nearing
the
end
of
my
pizza,
I
was
approached
by
the
head
of
the
restaurant.
He
asked
me
how
I
was
doing.
I
told
him
not
well.
He
told
me
that
I
didn't
have
a
reservation.
Somehow,
his
problem
was
my
problem:
there
was
no
apology.
He
blamed
me.
To
answer
his
question
directly:
I
proceeded
to
tell
him
I
was
unhappy
and
that
it
was
not
okay
what
he
did.
In
reflection,
I
believe
he
chose
me
because
I
was
alone,
thinking
I
was
younger
and
would
not
complain
as
much
as
the
more
entitled
older
and
wealthier
customers.
After
arguing
with
him
in
English
and
German,
he
finally
told
me
not
to
pay
and
go
away.
He
told
me
several
times
to
go
away.
I
was
in
disbelief.
Never
an
apology.
I
know
my
experience
is
unrepresentative
of
many
others,
but
I,
unfortunately,
will
never
go
back
to
a
place
I
once
thought
was
one
of
the
best
pizzas
I
had
eaten
in
Potsdam.
He
never
took
responsibility
and
blamed
me
for
everything
because
I
didn't
have
a
reservation.
In
short,
perhaps
my
memory
fails
me,
but
this
was
the
worst
customer
service
I
have
ever
had
in
traveling
to
over
50
countries
and
after
having
lived
in
Germany
for
12
years.
