We ordered a side order of baked beans for the children to have with their meals. The beans came in a small carton but when we opened it the beans were stinking, and clearly off (RANK) They were sour and fermented.. We called the shop who agreed they were off and were apologetic for serving them to us. They offered a free meal on our next order however when we attempted to follow up on that offer the following week, after placing the order online, the shop called me to say they could not give us a free meal and completely went back on their offer despite remembering the problem with the off beans. They changed the offer to just a 10% discount. I was shocked as we had been ordering from this place for YEARS. It just shows what kind of customer service or appreciation you get. If it was my shop i would bend over backwards for serving rank food however they have no care and no honor. I did report the matter to the council environmental health and fortunately they took the matter seriously and came to my house to collect the beans which i kept in my freezer. They said they would investigate and conduct a surprise visit to the shop. I hope it has made them think twice about serving rank food then insulting me by poor customer service and false promises. They have lost a long standing customer, my 4 kids loved their food but they will not care less. AVOID THIS PLACE.

Of course they make good fried chicken but they also make good: spicy wings, burgers, chicken fillet burger (real whole chicken breast not an oversized chicken nugget on bread), and boneless chicken family meal is a great deal. They have their own app and you can sometimes get 10% off.

Chicken fillet tower burger really dry used to be lovely really gone down hill chicken tasted as if it was last nights warmed up really disappointed like I said used to be best chicken burger but standards gone

dont normally eat out but ordered a bucket with fries - was 25 minutes from ordering to arriving - the lady taking the order on the phone was polite - the delivery driver was friendly and curteous and the meal was lovely and hot and delicious and im not chicken and fries fond - really good service and we will be ordering again - thank you

Just ordered 2 x big daddy burgers 14 pounds. And a special wrap 5.99.onion rings 2.49 been charged 30.49 .I know prices have gone up .but I'll never order again. Was a big customer but now iv done daylight robbery.

Ordered from here today through the new Barnsley Eats app as they had a 20% off offer on. I’m not sure what time they close but ordered anyway as the app didn’t say it was closing soon or what time it closed in general, but upon arriving into the shop I was made to feel like I was an inconvenience to the young girl behind the counter that threw our food on the counter and the drinks to follow. I received no thank you or any other acknowledgment other than the fact that “the collection is here” if they were closing I’m unsure as to why they threw my order on the counter as they were making food for staff so surely my order wouldn’t have been that much of an inconvenience. As I was entering and during the time I was in the shop, I noticed the young girl that had an attitude as mentioned in the last paragraph picking her teeth with her long nails. This goes against health and safety guidelines around food not once, but twice. Why is she allowed to work around food with acrylic nails on in the first place? As a first time customer I’m afraid to say I’ll probably not be back and the only reason I’m rating two stars is because of the chicken burger. It was beautiful but the chips were nothing to smile about. Please educate your staff how to be safe around food, as germs under acrylic nails are one of the main factors of food poisoning - not to mention could contaminate someone’s food if a diamanté was to fall off into someone’s meal.

Ordered my food at 8.45 and asked for my order , which came to £10 something for them to tell me I had to spend another £5 aswel as £2.50 delivery charge . I asked if I could use card machine on delivery which they agreed, they then told me it would be 45 mins to an hour. Didnt turn up till 11pm !!! And no card machine ! So asked for my personal details over the phone ! Food was awful and freezing cold. Fuming. Wouldnt even tive 1 star.

Always order from these nearly weekly and today food was cold and my chips from my meal was missing my order is always over 30 quid