2/5 Rachel K. 8 months ago on Google
We
have
been
coming
here
for
years
and
have
always
had
a
good
experience
with
service
and
food
quality.
Things
were
very
different
last
night.
I
chose
Francesca's
to
celebrate
my
birthday.
There
was
much
left
to
be
desired.
We
sat
for
awhile
and
after
not
being
greeted
I
called
the
manager
over.
He
apologized
and
let
us
know
that
the
kitchen
was
backed
up
and
ordered
our
drinks
and
an
appetizer.
Not
sure
what
the
kitchen
backup
had
to
do
with
a
server
never
greeting
us.
Once
we
finally
met
our
server
we
ordered
and
pretty
much
only
saw
her
two
times
after
we
ordered.
She
visited
the
tables
around
us
serving
up
birthday
desserts
and
drinks
etc.
but
it
was
as
if
she
forgot
we
were
even
there.
Our
reservation
was
at
7:15
and
we
weren't
served
our
food
until
9:00pm.
Needless
to
say,
I
didn't
stick
around
to
even
enjoy
a
birthday
dessert
because
I
was
so
irritated
by
the
service.
Food
was
generally
good,
however
my
husbands
meal
which
he
orders
every
time
we
go
was
very
bland.
Bummer
that
my
birthday
was
less
than
ideal.
Sidenote:
Danny
reached
out
after
seeing
this
review
and
was
very
apologetic
and
made
things
right.
I
appreciate
him
taking
the
time
to
do
that.