Surestay Hotel By Best Western 802 Park Street Baytown TX 77520 image

Surestay Hotel By Best Western 802 Park Street Baytown TX 77520

Hotel

👍👍 Excellent place to stay 💯 the beds are comfortable the breakfast service is complete, the interior of the room is quite hygienic, spacious and has good equipment in case you want to prepare Food has stove refrigerator and dishwasher. ⭐⭐⭐⭐⭐ People often mention rooms, room, stay, hotel, clean, front, good, desk,


Address

802 Park St, Baytown, TX 77520

Website

www.surestaybaytowntx.com

Contact

(281) 422-1501

Price rating

$89/night

Rating on Google Maps

4.30 (79 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: rooms (13) room (12) stay (11) hotel (10) clean (8) front (7) good (6) desk (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Willian P. 1 year ago on Google
    Excellent place to stay 💯 the beds are comfortable the breakfast service is complete, the interior of the room is quite hygienic, spacious and has good equipment in case you want to prepare Food has stove refrigerator and dishwasher. ⭐⭐⭐⭐⭐
    1 person found this review helpful 👍

  • 4/5 Justin G. 1 year ago on Google
    The prices are competitive, the service is not great but it's there. If you don't ask for towels before the normal day shift is over you're out of luck. The hotel is new and the rooms are great compared to others in the price range. The bed is comfortable. The continental breakfast could use a little bit more variety but the eating area is clean. The range / stove in my room has not been working since I got there. The manager has not gotten it fixed either. It has been over a week. I have stayed here before and it was great, the stove is the only major issue I'm having right now. The parking lot is lit up brightly and there are a lot of cameras so I appreciate that. All in all, not bad... good for the money.

  • 5/5 David C. 6 months ago on Google
    Nice big rooms , full sized fridge and kitchen...excellent price

  • 5/5 Jay S. 7 months ago on Google
    Stayed here twice now, excellent hotel. Always nice and clean also reasonably priced.

  • 5/5 Mendy C. 9 months ago on Google
    GREAT place quiet and clean. The stove was weird to use. I called the front desk and they said it didn't work. But I actually took food to cook. I didn't want to not cook. I YouTube the stove. It said we needed to PLACE METALLIC PAN ON STOVE THEN TURN BUTTON ON. IF PAN NOT METALLIC IT WILL NOT 🚫 WORK.

  • 5/5 Teri W. 8 months ago on Google
    The property is older, but the rooms have all been redone. Beds are comfortable, rooms clean. They don't have a pool. That was the only drawback. All rooms have kitchenettes with full size fridge! Definitely a plus! If I'm in the area again, I will definitely stay there again. I travel for work. I'm in a different hotel every week, so I feel like I'm somewhat a 'professional' when it comes to reviewing hotels. Hope this helps someone else find a nice place to stay.

  • 5/5 Peddro Henrique Santana Ignacio Da S. 1 year ago on Google
    Awesome service, rooms are cozy, great restaurants near by, bar in hotel is great! Breakfast is very good.

  • 2/5 Jessica T. M. 1 year ago on Google
    Let me start by saying this review is mainly based on housekeeping. This hotel lacks in housekeeping SEVERELY. The 1st room we were assigned had stains on 1 of the sheets. Visible through the sheet you could see the burn mark from a cigarette. Although the hotel/room is non-smoking or not pet friendly, the rooms showed otherwise (which is of course no fault of the hotel b/c people don't follow the rules). However, because of the stained sheets and tons of hair on the beds in the 1st room I reported it to the front desk. They moved us to the room next door. Although, there were no stains on the sheets, both beds still had hair on them which I picked off in front of the front desk clerk. Possibly from the housekeeping staff, I'm not sure (at least I hope it was housekeeping). There was a half a roll of toilet paper left and no additional rolls. We had to flag the front desk clerk down in the park lot to obtain another roll after he had just left changing our room. The fridge in this room had human hair and dog hair in. The faucet in the kitchen is loose and needs to be repaired. The ac unit once turned on makes a HORRIBLE noise. By the time we discovered this, it was late and we just wanted to get to bed. We did not feel like packing up again switching rooms. The remodel of the rooms look really good. There is no carpet which is a plus. There are also kitchenettes in the rooms. Not sure how much good the kitchenettes are w/o any pots/utensils available (unsure if you have to request them from the front desk or not). However, it will go downhill if housekeeping doesn't improve. Also, the hotel/rooms have received a makeover but not the linens and towels. The sheets were dingy and very thin. The towels were dingy as well. Complimentary breakfast is basically non-existence. There was a waffle maker. Only fresh fruit available were bananas. Fridge was basically empty only a few waters, 1 yogurt, butter and orange juice in pitchers. Pastry/bread/bagel/muffin section empty. Coffee = water. It was no where close for breakfast time to be over. Based on looks alone, I could have stayed here again. However, that will not happen due to the uncleanliness and tons of hair. Throw away the old towels and sheets and upgrade those as well. The guy who checked us in was kind and very apologetic for the issues. I give him 5 stars for how he handled the situation. Also 5 stars on the remodel.

  • 5/5 Mike B. 1 year ago on Google
    BEAUTIFUL HOTEL AND VERY NICE ROOM'S , GREAT LOCATION. VERY PROFESTIONAL STAFF. LOVE TO STAY AGAIN.

  • 1/5 Greg G. 2 years ago on Google
    Reservation was canceled by the hotel. Booked our room 2 months in advance with BW points. Hotel canceled reservation 5 days before stay with no notice to me. No email, no phone call, no text, nothing. When I called to confirm reservation, front desk told me to call back in 1 hour. Had to call BW Reservations to find out what was up. Claimed my card was declined! Truth is probably that the drag races are this weekend and they could get $200 / night instead of point redemption. Will NEVER stay here.

  • 1/5 Daniel M. 3 years ago on Google
    Do not stay here. The walls are paper thin partying in the parking lot all night long and no personnel on duty throughout the night to handle any situations

  • 2/5 Christian B. 2 years ago on Google
    I wish I could stay here and give them the right rating, but they sold my room even though we had already paid for them 2 months in advance.

  • 4/5 Jacqkiee M. 2 years ago on Google
    Super clean Very spacious Quite Front office is always available Cleaning service quick to assist Deposit is required for cooking pots Dishware are not included No soap or rag to clean dishes etc

  • 3/5 Chante B. 1 year ago on Google
    Good hotel nice rooms. Just No good breakfast .

  • 3/5 James G. 2 years ago on Google
    Clean. Pleasant staff. Good bed. Excellent TV with ATT Uverse. My only complaint is no comfortable furniture to sit on. No sofa. The only chairs is an office chair and a iron table chair with no arm rests. Excellent full size fridge, cook top, microwave. Just no place to sit comfortably and watch TV.

  • 5/5 Mark E. 2 years ago on Google
    I was very impressed with how big and spacious the rooms are. The place is brand new and everything is in pristine condition, really clean. Also all of the staff and the owner were really friendly and helpful. I will defenitly stay there again whenever I come back to visit my family in Baytown

  • 5/5 ERIN N. 2 years ago on Google
    Very Comforting To know that once entered the room everything was brand new and clean . Our stay was really nice as quiet . Will be staying here again when traveling . I also coming across they machine the shower curtain ever stay . I love it

  • 5/5 Scott K. 1 year ago on Google
    I was impressed at how nice the room was. Quiet and comfortable. I would stay here again.


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