5/5 Patricia W. 1 year ago on Google
I
cannot
say
enough
to
praise
the
wonderful
staff
here.
They
always
greet
me
warmly
whenever
entering
the
store.
They
offer
wonderful
advice.
Show
me
what’s
new.
They
are
very
knowledgeable
of
their
products
and
styles.
Recently,
I
brought
in
a
work
tote
that
was
purchased
a
little
over
a
year
ago.
I
was
hoping
to
have
the
straps
repaired
as
they
had
already
begun
to
fray.
I
was
happy
to
pay
for
whatever
repairs
were
needed;
I’m
not
easy
on
my
bags
given
that
I
work
in
the
medical
field.
The
gentleman,
Alonzo,
brought
to
my
attention
that
Coach
offered
a
warranty
on
their
products.
He
very
happily
offered
to
have
the
bag
returned
to
the
factory
for
repairs.
Given
that
I
wasn’t
expecting
to
leave
my
bag
with
him,
he
happily
packed
my
things
into
a
shopping
bag
for
me
to
take
them
with
me.
The
entire
process
of
sending
the
bag
for
repair
was
quick
and
painless.
Thank
you
to
Alonzo
for
the
great
service!
Beyond
that,
I
just
received
my
work
bag
(black,
zippered
tote)
back
in
better
condition
than
I
gave
to
them.
Not
only
were
the
straps
replaced
perfectly,
but
they
returned
by
bag
cleaned
and
conditioned
inside
and
out
with
all
small
scratches
fixed
and
the
gold
fixtures
shining
like
new!
I
am
so
impressed
with
Coach’s
all
around
service.
You
already
had
a
customer
for
life.
But
I
will
be
singing
praises
to
any
and
all
considering
purchasing
one
of
your
products
in
the
future.
Thank
you
again
for
your
wonderful
products
and
service!
