I would give 0 stars if possible. I have been a patient with Dr. Cherry long before she moved to this practice. I have no complaints about her; however, due to the incompetence of the office staff, the lies they have told me in answer to my questions, and just being downright rude, I have given up what was a long and trusting relationship with my physician. While I do not blame my now former physician, it is the responsibility of the medical team and leadership to ensure that their patients are being treated respectfully and given high quality service. Save yourself time and grief by going elsewhere. In reference to the response to my review, this was not my only issue. There were multiple issues over a period of two years. I also find it interesting that they find a need to address or respond to my negative review when no response was given to other negative reviews. The initial response also included a HIPPA violation which was corrected upon my calling and providing the opportunity to correct before filing a federal complaint. This speaks to the incompetence of the administrative staff. I possess a Masters Degree in Healthcare Administration, therefore I am qualified to make such a judgment of this entity.

Have been using Beavercreek Commons as a Family Practice for around two years now and will not be returning. The biggest issue is with the front office staff. Whatever questions or issues I have had big or small I get spoken down to and a lot of attitude, even though I am generally an extremely reasonable person, I am always spoken to like I am a child or making outlandish requests when I am asking for information, without making any demands or anything. Dr Collins has been great, but it has been very clear in my last few appointments that there just isn't enough time for me to be heard. My last appointment I talked for about 5 minutes about 3 or so issues I was there for. He was typing something up then looked up and said he hadn't heard anything I was saying, and needed me to repeat. As I was going back through everything an administrator or nurse popped in to let him know he needed to keep moving. He addressed one of my three concerns and then left. I don't really hold this against Dr. Collins it just seems like he was being rushed between patients without enough time to actually help. I don't feel valued as a patient/person here and won't be returning.

To begin, I think Josephine Adams is fantastic. However, the front office sucks. The latest example is, I called to make an appointment for FRIDAY SEPTEMBER 2nd. I confirmed, that my appointment was FRIDAY, SEPTEMBER 2nd. I showed up, on FRIDAY SEPTEMBER 2nd, and was told my appointment was Friday, September 9th. And the clincher is, when I initially made my appointment, I was in the q, at number one, for close to 20 minutes.

The office manager is rude and very unprofessional. Also someone in this office is pocketing cash co pays. Just a heads up since the last office manager left, this place is horrible. It’s no wonder every doctor and nurse practitioner that comes here leaves within a short time period.

So disappointing. After being with this practice several years, I can't recall one receptionist or nurse that wasn't rude. I don't leave reviews but something needs to change here. Please look elsewhere for a doctor

I love Dr. Carter he has changed my life for the better and I'm very grateful. He was the first person to actually help me instead of brushing me off as soon many had before him ! I will continue to recommend him and this office! I've also seen Josephine and Scott CRNP and they were both very thorough and nice. My whole family now goes here and I couldn't be more happy!

First and foremost, I give William Collins, FNPC 5 stars. I have always had great, compassionate care from him. The office staff on the other hand needs to work on their bed side manner. When you call, you are always met with an attitude. They are not friendly at all. Most of the time, your questions are met with a heavy breath like you are putting them out. I find it really disrespectful. Thankfully, I don't have to be seen very often but feel bad for those that do.

This was a horrible experience for me. The receptionist and medical staff were very kind and professional. Dr. Cherry, however, was not. The first major red flag was when she listened to my chest and said “your lungs sound good. The guy I saw before you had horrible lungs and doesn’t take care of himself.” Why would that be okay to tell me that? She then went on to tell me about her stomach problems and how she takes a medicine because she’s passed out before and chipped a tooth. She told me this because there’s a medicine I’ve been on for years and she didn’t want to refill it because she said it’s not for as needed. But then she went on to say she takes that medicine as needed. I didn’t come to the doctor to hear about her health conditions or others. She was extremely rude and dismissive the whole time. I left feel unsupported and dismissed.