Another great quality sub/sandwich shop. Tried the new prime rib sandwich. The prime rib was tender and had a great meaty flavor. The bread was nicely toasted and soft on the inside. First time trying the Mac & cheese and it was amazing. The 3 cheese blend was rich and creamy, so flavorful. I added bacon and the bacon was perfectly meaty and cooked perfectly. Had to get the limited time apple cider donut sundae and boy was it filling. The donut was warm dense and moist with a great apple cinnamon flavor. The vanilla ice cream on top was great quality as well. 4.9🌟

I came in on a quiet Thursday afternoon (3:30 pm). All three employees I interacted with at the counter were kind, patient, enthusiastic, and created a fun atmosphere inside. Sandwich was prepared very fast. Yummy food, incomparable employees!

I haven’t even tried my food yet cause I’m so upset! I read your review about the cranky old lady saying they are closed and thought I drove 30 mins to come eat so I’ll go in. should have listened! She wasn’t as cranky as I’m sure she would have liked to be but also wasn’t clear on the fact we couldn’t stay to eat while she locked the doors, where were from that’s ok for us to stay and eat. If you have the customers why close an hour early pissing them off? We won’t be back no matter how or if the food is good. Take out.. more like kicked out!

Pretty disappointed when I spend $40 on Uber eats and my sandwich has chicken salad on 1/3 of it. Paying $10+ for a sandwich, I’d expect to at least get half of what I ordered correct. It was more like a veggie sandwich with a hint of chicken salad. Food is good, so it’s a bummer I didn’t get what I paid for.

Came in today (Friday) right before 830pm. The woman who worked there rudely asked if I was there for a pickup. I said no, and I asked why? Are you closed? She loudly and rudley said yes. I left and looked up this location on my phone, and the store does not close until 9 pm and the door store hours say as well. I will never come to this location again because of that older woman's attitude.

One of the few Potbelly's left. The food is pretty good. Tastes a lot fresher, and it's more of a hearty sandwich in general.

I'd give a higher rating cause the food is good when it's made right, but the service is terrible. They are somewhat pleasant but spacey as all hell. You literally tell them what sandwich you want and the toppings - (all very simple sandwiches.) - right there as they're making it, and every time, they somehow fail to make the sandwich correctly with the ingredients you want. It's like they deliberately don't put on items you ask for. I'm too short to see over the countertop also, cause it's so high, so I can't even see if they're making it correctly. It's incredibly disappointing to leave after paying for the sandwich you were expecting, only to find out they failed to put on multiple ingredients. Also, if I order an AVO turkey sandwich, tell me why the hell I wouldn't want the avocado. It blows my mind how the person behind the counter working there for a paycheck in a customer service environment, where you have to memorize minimal menu items and then be literally told how to make it, A SANDWICH, and they STILL can't follow directions/orders/requests. Idk how the hell half of them even got hired because the job is so simple. Whoever is training these people needs more training themselves or to be demoted. I don't want to be rude and sit there and open up my sandwich to check it, right there in front of them every time, but I guess if I even decide to come back here, I'll open it up and check it at the register. Then they believe their service is worth a tip? I'm sorry, but hell no. They can't even do their job right. The employees need to practice giving a damn about their job and their paying customers.

Turkey AVO biggie! Service was quick, sandwich was excellent even though they left off the AVO. I think the sandwich was better with out the AVO over powering it. Next time in the area will get another, yum!

Bella and Iris are amazing my mom and I came in for a light dinner! We had a chicken salad and I had the BLTA, Mac and cheese with a cookie butter shake. Hands down delicious. The music,dinning room and the bathrooms are Very CLEAN!! Would definitely come back again!!

Always nice when the food looks like the picture! I loved my Mediterranean sandwich!! My favorite! I WILL BE BACK!

I think of this, in all areas, as a definite step above the other sandwich shop that we are all familiar with, though with a more limited menu.

Just wanted to preface that I’ve ordered take out at this location a few times and had no issues. However, today when I went to pick up my order a worker said it wasn’t there and that someone prob stole it. First off she didn’t even apologize and rudely informed me that they couldn’t remake the order until I paid again…how is your flaw in the pick up system a customers fault? She then proceeded to hint that b/c I arrived late (yes I was 20min late b/c I work a few stores down and had customers to attend to) that it was my fault it was gone. Super embarrassing w/all the customers in line looking at us uncomfortably…so after a min of discussing w/a coworker, she finally decided to remake my meal. Most places don’t even blink an eye to remake someone’s food if it was taken, it’s common courtesy! I appreciate them remaking the meal, however they didn’t include any of the add ons that we originally ordered…To top it off she said next time we’re not going to remake it for free if it happens again.

I work in the same complex and decided to give potbelly a try. The first few times were great, however lately I've been quite disappointed. Our sandwiches are always missing the add-ons and they also don't add enough meat. I once ordered the blta and it had two tiny little strips of bacon...it's so convenient for us to stop by for lunch, but now I debate whether if it's even worth ordering from.

Not really sure why this place doesn’t have a five star rating. Probably had every sandwich in the area and they are by far the best ones. I order on the app. They have always been efficient and consistent every time I order from them. Would definitely recommend to anyone.

If you need to get a sandwich pretty quickly, this is the place to go to. You can get it even faster when you place an order online. I ordered the Wreck and Italian sandwiches from here. They are pretty consistent with the quality, and it does its job of filling me up.

I had no prior knowledge of this place but wish I did before ordering online. First, I didn't know all the sandwiches were hot...so I got a turkey avocado sandwich which comes with cucumbers. First time eating warm cucumbers ever...it was disgusting. This made me open the sandwich to look at the ingredients and there was no sauce at all. This place doesn't use mayo, mustard, or any other typical dressing so my sandwich was dry and I had to add my own mustard from my fridge. I paid $12 for this sandwich and had to add my own ingredients. Never again.

I'd like to preface this with I've never eaten anything from there before. My husband went to pick up our sandwiches and he calls me and tells me they are out of the meat for mine (I believe they would be open for another 3 1/2 hours, so that gives the first red flag). I look at their site trying to figure out what else to get and choose tuna, figuring can't go wrong with tuna. I could not have been more wrong. What I got was a warm (why is tuna warm, at the very least it should be room temp, this was very warm) disgusting looking wet mess. I picked up one half to bite it and try it and thankfully had a plate under that sandwich as all that tasteless wet warm mush that they called a tuna sandwich fell apart all over that plate. I would've needed a spoon to eat it and a fork and knife for the wet bread. Oh yes, so very appetizing. I then tried adding salt. I don't understand why it was so wet when I only had tomato and lettuce on it with mayo on the bread. Did it get mushy and gross when it was warmed up (rhetorical). I then took a fork to taste the mush after I added salt to it and still it tasted so disgusting, I simply threw it in the garbage, will never eat there again and I hope someone learns from my mistake. I would have given them negative reviews if possible!!!! Just don't do it!!!

Young lady was nice but she as washing tables and touching the register, everything else, etc. then would make sandwiches. No removal of dirty gloves, washing hands, and putting on new gloves. Why even wear them? Didn’t want to go through constructive confrontation today and rolled the dice by eating here. Manager - please retrain employees on food safety and management plus the point of wearing gloves.

I did not eat at this location, but could vouch for the Potbelly sandwich. I traveled to Phoenix for business and at lunch they catered these sandwiches. The company order a massive variety of them and they were cut in half for ease of picking different varieties. They all looked so good, it was hard to choose. I had the Italian and the roasted chicken. Delicious. Vegie looked great....they all did. The bread was still warm from toasting. The also had a lot of other sides. Wonderful, fresh salad, chips and massive fresh cookies. What I am getting to is that either dine in or take out or cater, this place was great.

Don't order online! I placed my order through potbelly website and they didn't start making my order till I complained about waiting nearly a half hour after the websites oready time. I think the sandwiches are good, not a great value and they are definitely not worth waiting for.

Could not order. At 4 pm on a Sat... I called, I tried to order online. No service at 4 pm. So I drove to the restaurant. Doors LOCKED at 4:15 pm on sat afternoon. Hmmmmmm Fix your ours or hire someone that will work your store hours.

Awesome customer service. The person that made my sandwich was patient and kind. Perfect sandwich perfect shake Thank you My first time in August 31, 2022 10:06am order 304 Mediterranean sandwich and Oreo shake

Great sandwiches, good pricing and you’re able to make customizations pretty easily. Be careful, the “hot peppers” are super spicy! They also have lots of single serve chips and a variety of drinks. There was a shelving unit where you can pick up orders placed online as well if you’re in a hurry.

Stopped by the first time to give it a shot. Everything on the menu sounds good. I ordered a Mediterranean it was lacking any kind of flavor and the middle was cold... The set up is very confusing …. And why the hell are the counters ridiculously tall!? The employees were nice and I have no complaints about the staff or the building or anything. It was clean and everyone was friendly enough. I just don’t think I’d come back based on my experience.. and they also don’t have gluten free bread so I wouldn’t even be able to bring any of my friends. 🤷🏼‍♂️